AA has an easy platform and one thing that really sold me was it gave me two days to decide and held the price for me during that time. I was buying a last minute flight and doing my searching for opt... See more

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Alternative Airlines is on a mission to take the friction and frustration out of flight booking, making the experience effortless for travellers everywhere. By partnering with the world’s leading flexible payment brands, we give passengers the power to pay over time. Moreover, by combining next-gen tech with next-level support, we’re innovating the booking process and simplifying the customer experience to give everyone, everywhere the freedom to fly.
Contact info
Gatwick House, Peeks Brook Lane,, RH6 9ST, Horley, Surrey, United Kingdom
- customerservice@alternativeairlines.com
- www.alternativeairlines.com
Replied to 35% of negative reviews
Typically replies within 24 hours
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Competitive prices and easy to use…
Competitive prices and easy to use software platform, making my decision to use alternative airlines a win-win!
still no refund
booked a flight last July with gulf air paid with klarna, return flight was cancelled by gulf air on 11 March '26 - informed aa of the cancellation on the same day, spoke them again on 26 March about the refund and they said it would take up to 10 days, 10 days came and went - called them again and they said it would be 6-8 weeks for the refund to come through, I'm only assuming that gulf air would do their refunds in date order - I'm at a loss that the refund has still not been actioned. phoned aa today 6 May to enquire about the refund - all I got was - you have to wait - surely they should be contacting airlines on behalf of their customers when the refund is overdue instead of the customer badgering them and for them to keep the customer in the loop, absolutely no communications by them to even acknowledge that the refund has been applied for (how do I know that they've done anything - I don't), awful service.
edit - I called aa shortly after 0900 about the refund and was told I had to wait. I asked for how long but got no answer to that. I received an email at 1520 that a refund was sent to my klarna account. I am now collating evidence to make a formal complaint about the service provided and the shortfall in the refund amount
…the best service
is the most honest and the most reliable of all the companies I have worked with. Immediate service, respect for the customer and they do everything for the best. I highly recommend them and send them my respects.
It was quick and easy to book with…
It was quick and easy to book with alternative Airlines. Highly recommend!
Very easy to book and user friendly…
Very easy to book and user friendly website and they got me the best deal even if I booked 1 week before
I tried to write a review
I tried to write a review, About my past flight with Alternative Airlines I was telling my past experiences. Apparently that was not enough. I just deleted it.
Third time doing booking with…
Third time doing booking with alternative airlines and had a great experience
It was so easy and fast!!!
It was so easy and fast!!!! Simple to use and affordable for today’s market! Would definitely recommend and will be booking again!!!!
I didnt fully understand the process
I don’t fully understand the process, so I called the toll free number and the lady who helped me was great! She told me what I needed to know and I was happy when I hung up the call
I had a great experience using…
I had a great experience using Alternative Airlines and would definitely recommend them. The booking process was simple and straightforward, with a wide range of airlines and routes to choose from—including options I couldn’t easily find elsewhere. I especially appreciated the flexible payment methods, which made it much easier to manage my travel budget.
Customer service was responsive and helpful when I had questions, and everything about my booking was clearly communicated from start to finish. It gave me peace of mind knowing I could compare so many options in one place and still have support if needed.
Overall, Alternative Airlines made planning my trip smooth and stress-free. I’ll definitely be using them again for future travel.
Easy way and 0% financing great
Fast and Easy
Great and fast service
Great and fast service. First time
Using this website to book a flight, but definitely user friendly.
Thank you!
Booking was easy and uncomplicated
Booking was easy and uncomplicated. I’m glad that Alternative Airlines was available for me.
I’ve used Alternative Airlines a few…
I’ve used Alternative Airlines a few times now and honestly, they make booking flights way easier than most sites out there. The biggest standout for me is the range of payment options because you’re not just stuck with paying everything upfront. Being able to spread the cost or choose different payment methods is a huge plus, especially for more expensive trips.
The site itself is straightforward to use, with plenty of airline choices and routes you don’t always find easily elsewhere. Everything feels clear during the booking process, and I didn’t run into any hidden surprises.
Overall, solid experience, reliable, flexible, and definitely worth using if you want more control over how you pay for your flights.
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