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Alternative Airlines Reviews 28,670

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward booking process, highlighting its ease of use and efficiency. Many appreciate the diverse payment options, including installment plans, which make flights more accessible and manageable financially. The overall service, user experience, and competitive pricing are consistently noted as positive aspects. However, some customers encountered issues with payment processing, reporting that transactions sometimes failed to complete or confirm properly. A few other people also felt that changing flights or resolving booking errors could be problematic, with some experiencing difficulties in getting timely and effective support for these concerns.

What people talk about most

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as easy, quick, and... See more

User experience

Reviewers consistently report positive feedback about the user experience, highlighting its ease of use and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the ease of booking and... See more

Payment

Clients share positive opinions on payment, highlighting the ease and speed of the payment process, as well... See more

Price

People report positive experiences with price, often finding great deals for flights and appreciating the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

AA has an easy platform and one thing that really sold me was it gave me two days to decide and held the price for me during that time. I was buying a last minute flight and doing my searching for opt... See more

Rated 5 out of 5 stars

Booking a flight with Alternative Airlines felt amazing. Doing so allowed me to lock in pricing without a full payment upfront which eased any financial pressure I had. The payment setup was simple an... See more

Rated 5 out of 5 stars

I’ve used Alternative Airlines a few times now and honestly, they make booking flights way easier than most sites out there. The biggest standout for me is the range of payment options because you’r... See more

Rated 5 out of 5 stars

This company just made the greatest big brother ever. I was unsure how I was going to make my sisters graduation from temple university. I have had some financial setbacks backs that didn’t allow me... See more


Company details

  1. Travel Agency
  2. Airline
  3. Airline Ticket Agency
  4. Flights Search Site

Written by the company

Alternative Airlines is on a mission to take the friction and frustration out of flight booking, making the experience effortless for travellers everywhere. By partnering with the world’s leading flexible payment brands, we give passengers the power to pay over time. Moreover, by combining next-gen tech with next-level support, we’re innovating the booking process and simplifying the customer experience to give everyone, everywhere the freedom to fly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

29K reviews

5-star
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1-star

Replied to 35% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

still no refund

booked a flight last July with gulf air paid with klarna, return flight was cancelled by gulf air on 11 March '26 - informed aa of the cancellation on the same day, spoke them again on 26 March about the refund and they said it would take up to 10 days, 10 days came and went - called them again and they said it would be 6-8 weeks for the refund to come through, I'm only assuming that gulf air would do their refunds in date order - I'm at a loss that the refund has still not been actioned. phoned aa today 6 May to enquire about the refund - all I got was - you have to wait - surely they should be contacting airlines on behalf of their customers when the refund is overdue instead of the customer badgering them and for them to keep the customer in the loop, absolutely no communications by them to even acknowledge that the refund has been applied for (how do I know that they've done anything - I don't), awful service.

edit - I called aa shortly after 0900 about the refund and was told I had to wait. I asked for how long but got no answer to that. I received an email at 1520 that a refund was sent to my klarna account. I am now collating evidence to make a formal complaint about the service provided and the shortfall in the refund amount

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

…the best service

is the most honest and the most reliable of all the companies I have worked with. Immediate service, respect for the customer and they do everything for the best. I highly recommend them and send them my respects.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience using…

I had a great experience using Alternative Airlines and would definitely recommend them. The booking process was simple and straightforward, with a wide range of airlines and routes to choose from—including options I couldn’t easily find elsewhere. I especially appreciated the flexible payment methods, which made it much easier to manage my travel budget.

Customer service was responsive and helpful when I had questions, and everything about my booking was clearly communicated from start to finish. It gave me peace of mind knowing I could compare so many options in one place and still have support if needed.

Overall, Alternative Airlines made planning my trip smooth and stress-free. I’ll definitely be using them again for future travel.

May 5, 2026
Rated 5 out of 5 stars

I’ve used Alternative Airlines a few…

I’ve used Alternative Airlines a few times now and honestly, they make booking flights way easier than most sites out there. The biggest standout for me is the range of payment options because you’re not just stuck with paying everything upfront. Being able to spread the cost or choose different payment methods is a huge plus, especially for more expensive trips.
The site itself is straightforward to use, with plenty of airline choices and routes you don’t always find easily elsewhere. Everything feels clear during the booking process, and I didn’t run into any hidden surprises.
Overall, solid experience, reliable, flexible, and definitely worth using if you want more control over how you pay for your flights.

May 5, 2026

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