At least from visual perspective to date, I found the iPhone the way it was described in the website. The delivery was smoother and secured. One little comment, it would be better to add products that... See more
Company replied
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See what reviewers are saying
Bad service, waited a week for an AirPods 3 Pró case, PostNL did not deliver it. I contacted Amac support and received no help or refund, the two companies are pointing the finger at eachother at this... See more
Company replied
The sales lady in Nijmegen was very helpful and advised insightfully on which kind of new keyboard I would need for my iMac. She also spent some time with me to carefully advise and troubleshoot the h... See more
Company replied
I had an excelent service experience at Amac either physical shop or during my ipad purchase online. Everything went smoothly, they answered to all my questions and made me feel welcome. I am really h... See more
Company replied
Company details
- Computer Store
- Cell Phone Accessory Store
- Computer Accessories Store
- Mobile Phone Repair Shop
- Software Training Institute
Written by the company
Amac is de grootste Apple Premium Reseller met een webshop én winkels verspreid over Nederland. Met een compleet aanbod aan Apple-producten en een uitgebreid assortiment aan accessoires voor de Mac, iPad, iPhone, iPod en Apple Watch is dit dé plek voor al je aankopen en cadeaus. Het team van Amac beschikt over alle kennis om je vragen te beantwoorden en adviseert je graag persoonlijk over de keuze en aanschaf van een Mac, iPad, iPhone of ander Apple-product.
Over Amac
Written by the company
Contact info
Proostwetering 13, 3543 AB, Utrecht, Netherlands
- 088 - 77 06000
- care@amac.nl
- www.amac.nl
4.3
Excellent
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good delivery and Good product.
April 2, 2026
Reply from Amac | Apple Premium Reseller
Thank you so much for your kind review! We’re really happy to hear you had such a pleasant experience.
We look forward to welcoming you again soon, either in one of our stores or on our website!
Good experience
Quick shipment and a great overall experience.
I highly recommend everyone to choose this company instead of MediaMarkt! The support is fast, helpful, and genuinely cares about solving your problem — which makes a big difference.
Definitely a reliable choice!
March 23, 2026
Reply from Amac | Apple Premium Reseller
Thank you so much for your kind review! We’re really happy to hear you had such a pleasant experience.
We look forward to welcoming you again soon, either in one of our stores or on our website!
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it is nice to hear that you are satisfied with our service.
Very good products with a warranty and…
Very good products with a warranty and fast delivery
September 18, 2025
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it's great to hear that you received your order quickly!
Very disappointing experience with…
Very disappointing experience with Amac.
I ordered an iPhone 17 Pro with installment payment. The financing was approved quickly, but my order has been stuck for days with no progress and no clear explanation.
Customer service repeatedly tells me there is an “IT issue” and asks me to wait, while at the same time suggesting that I should cancel my order instead of providing a solution. No one can give a clear timeline or take responsibility for resolving the issue.
I also had to fix a SprayPay issue myself because Amac was too slow to act.
I submitted a formal complaint but only received a response the following Monday, after several days of waiting. I even went to a physical store, where staff contacted the central team, yet I was still left without any clear update.
Only after several days I was told this process can take up to a week — something that should have been communicated from the start.
The lack of communication, transparency, and ownership of the issue is unacceptable. I expected much better service.
I expect immediate clarification and resolution of my order.
March 30, 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you for your review! We’re very sorry to hear about your disappointing experience with your iPhone 17 Pro order. We completely understand how frustrating it must have been to wait without clear updates, deal with IT issues, and have to resolve problems like the SprayPay issue yourself.
It's great to see that your order has now been processed and shipped! We understand your frustration and will take your feedback internally.
The sales representative was helpful…
The sales representative was helpful and with the good knowledge
March 23, 2026
Reply from Amac | Apple Premium Reseller
Thank you for your positive review! It is great to hear that you had such a good experience with our store Utrecht The Wall.
On time shipping and perfect packaging!
March 26, 2026
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it's great to hear that you received your order quickly!
Good quality and good service from the…
Good quality and good service from the team of apple
June 2, 2025
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it is nice to hear that you are satisfied with our service.
Lack of professionalism
I have ordered an Laptop at the shop in Leiden. The fact that the person who took the order could not give me an indication when the laptop will be delivered was already a red-flag, but in my stupidity I have ignored it. After a week of waiting and no indication from the shop, I decided to check the status in the shop. I spent over 45 min waiting for someone to clarify what is the status of my order, Obviously they did not have the laptop but even worst, they had no clue if and when it will be deliver. The shop is drama, very un-professional. It was last time I visit them.
March 28, 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you for your review! I am sorry to hear that your experience at our store in Leiden was so disappointing. It is understandable that waiting a long time without clear information is frustrating.
Could you please forward your order number to care@amac.nl? Then we can look into exactly what happened.
fast, pleasant and professional service.
March 27, 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you for your positive review! It is great to hear that you had such a good experience with our store Utrecht The Wall.
I have to wait little bit for the…
I have to wait little bit for the order. Also observed that even if it shows out of stock, I could place an order and make the payment
March 20, 2026
Reply from Amac | Apple Premium Reseller
Bedankt voor je positieve review en voor het delen van je ervaring!
Terrible Customer Service
Very bad customer service experience. They say they will reply in 6 hours, more like 24! I made a mistake in my order which I noticed quickly and reached out to fix it, but they only replied after they sent my package.
March 18, 2026
Reply from Amac | Apple Premium Reseller
Thank you for your review and for sharing your experience.
We’re sorry to hear that you did not receive a response in time. We understand how frustrating it must have been, especially since you reached out quickly to correct your order.
We will take your feedback into account in our internal discussions to improve our response times and overall customer experience.
If there’s anything we can still assist you with, please feel free to contact us at care@amac.nl.
Wonderful customer service
Wonderful customer service! I’m very satisfied!
March 21, 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you for your positive review, and it is nice to hear that you are satisfied with our service.
The package was scratched and dirty.
The package was scratched and dirty.
Didn't looked like I bought a new product.
And it is very important because I bought it as a gift.
March 18, 2026
Reply from Amac | Apple Premium Reseller
Bedankt voor je review en voor het delen van je ervaring. Vervelend om te horen dat je je bestelling op deze manier hebt ontvangen. Dat is natuurlijk niet wat je van ons mag verwachten.
Fijn om te zien dat je inmiddels in contact bent met onze klantenservice en dat er een oplossing is geboden.
Everybody busy and doesn't help you Vs…
Everybody busy and doesn't help you Vs service only for sale
March 20, 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Thank you for sharing your experience. We’re sorry to hear that this was your experience. It’s definitely not our intention to make you feel like no one is available to help or that our service is only focused on sales.
We take your feedback seriously and will discuss this internally.
Product selection was great and I was…
Product selection was great and I was able to find exactly what I wanted. Delivery was very quick.
March 16, 2026
Reply from Amac | Apple Premium Reseller
Bedankt voor je positieve review en wat fijn om te horen dat je ervaring met ons zo goed is geweest!
Reply from Amac | Apple Premium Reseller
Bedankt voor je positieve review en wat fijn om te horen dat je ervaring met ons zo goed is geweest!
They are the best of all when it comes of selling apple phone, watches and ipad .
They are the best of all when it comes of selling apple phone, watches and ipad
March 19, 2026
Unprompted review
Reply from Amac | Apple Premium Reseller
Bedankt voor je positieve review en wat fijn om te horen dat je ervaring met ons zo goed is geweest!
Reply from Amac | Apple Premium Reseller
Thank you for your positive review!
Product arrived next day as ordered and…
Product arrived next day as ordered and in good condition.
March 4, 2026
Reply from Amac | Apple Premium Reseller
Thank you for your positive review and we're so happy to hear you received your order quickly!
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