Amart Furniture Reviews 

The delivery was scheduled for Saturday morning. To accommodate this, my wife and I cancelled our plans and remained at home waiting for the delivery. Unfortunately, we received no communication from the delivery company throughout the day. The delivery tracking application did not provide accurate information and continuously changed the estimated delivery time.

At approximately 4:00 PM, I contacted the delivery company to seek an update. I was advised that someone would get back to me shortly. However, no one contacted me. Around 5:00 PM, I called again and was informed by another representative that they could not contact the driver, the dispatch centre was closed, and they were unable to provide any clear information regarding the delivery. I was further advised that they did not expect the delivery to occur that day.

Despite this, the delivery team arrived unexpectedly much later in the evening. After they left, I discovered that a part of the order was missing. I contacted the driver directly, and to his credit, he returned at approximately 10:00 PM to deliver the missing item. The driver explained that he had been heavily overloaded with deliveries that day and apologised for the situation. While the driver was professional and apologetic, his assistant was unfriendly and unprofessional, not responding even to a simple greeting.

To make matters worse, upon unpacking the furniture, I discovered that the edge of the bed was chipped and damaged. I will now need to spend additional time returning to the store to resolve this issue.

This experience caused significant inconvenience and frustration for my family. What should have been an exciting occasion of receiving new furniture turned into a stressful and disappointing experience due to poor communication, missed expectations, the missing item, and the damaged product. In particular, I am extremely dissatisfied with the lack of communication and customer service provided by the delivery company's office staff.

Amart Forever - I have been an Amart Tragic for a long time - in QLD and now WA. All my replacement or additonal furniture needs I check out Amart first. Good quality, good service and easy payment options

Great customer service and assistance on products

I haven’t had a bad experience at this shop anytime I have visited.

Have been doing business with Amart for many years and every purchase we have had is always A1 service from purchasing, communication, collecting to receiving of products is superior Highly recommend Amart

Smart are an excellent store to get great furniture from, the staff the product and the delivery

Liam at Helensvale was exceptional. He went above and beyond to ensure all of our needs were met.
No pressure selling just top notch customer service

Great service and very helpful

From the moment we stepped in to store at Amart nunawading we had been greeted by Mini lovely lady helpfully and made the process very easy. After selecting the recliner she spoke with her manager and got us a further discount of an extra $50 which every dollar counts in my eyes. Delivery was fantastic time frame always great, Harvey Norman next door in the furniture seconds to take a page from Amart and Minis book.

Excellent store, great furniture on a budget. Easy going customer service.

Wonderful in every way

It was very easy and very smooth running not a problem at all we're delivery and the delivery guys were excellent the young man who brought the lounge in was very good

The staff was very easy to deal with while buying online, and delivery from one end of the state to the other was made very easy with Amart Moonah. The bed was of very good quality,I am very happy.

Good customer service

Experience was great delivery time blew out from 8-9 weeks to 12 weeks with no communication from Amart

Great communication, super helpful staff, easy to find pickup area with good signage.

Communication product being able to pick it up straight away

Very good customer service and price

Sales representatives

Amazing experience