Ambassador Pools Reviews 

DO NOT BUY FROM THIS COMPANY OR 1ST DIRECT POOLS they are the same company! They completely ignore their returns policy and the consumer rights act. £5000 WORTH OF FAULTY HOT TUB!! They are now completely ignoring us. Good luck if you do buy from these jokers.

Was charged to build a pool over a year ago in my backyard and to this date has not been completed. Per our local regs, we need to pull permits for this pool and those permit require footers to be dug for the deck. To this date a pool is up, footers are not dug, permit is still open and we get nothing but a run around from the owner DANNY about getting these footers dug. I have gone so far as to say all I want him to do is to dig the footers and I will fill with concrete, yet this was his job as per the permit that he knew about and tried to skirt based upon his regs in another state and jurisdiction. Would not recommend ambassador pools for building your pool, they fail to see job is complete and take your money and try to run. But DANNY know who you are dealing with first before you try to run cause this type of business practices will be sure to come back and haunt you. Would not recommend ambassador pool at all for install.

APPROACH WITH CAUTION! if considering this company to build or fix your swimming pool!

We commissioned them to replace our pool liner which when removed revealed maintenance work required to the pool base and screed which had broken down. This repair work was agreed and paid for in advance to secure their schedule.

The day before the work was scheduled to commence a severe thunderstorm was forecast for that day, so I contacted them to question the suitability of screeding a pool with such a pending downpour? Their response was one of complete dismissive concern with no option or consideration to reschedule, so without any choice or compromise the work went ahead.

They began by removing the old screed and then commenced with rescreeding the base of the pool as the storm clouds so evidently began to form. As the fresh wet screed lay naked to the elements the storm so predictably broke - violently washing all their efforts into a floating sludge!

If it was not for all the distress that was to follow, the comedic sight of the workmen scrambling frantically to cover their work from the torrent of rain would have been quite hilarious.

This concluded the days events as the storm ran its course and the workmen retired for the day. It was then in the aftermath of the storm that the true fate of things to follow began to unfold...

Having inspected the pool site in the aftermath of the storm we contacted Ambassador Pools to establish when they would be back to re-do the work and begin over? This was met with a very concerning and nonchalant “oh don’t worry there is no need for that, we’ll just bring some quick dry cement to fix the base on the day of the liner installation!?”. Really not the response of a professional trades company??

Our response being “but there is no pool base to fix, its a floating mess! You really need to come and remove it and start over?”, echoing our previous concerns that the storm was likely to have been an issue!

Sadly this is when the tone from Ambassador Pools became very unsavoury and adamant that no work to rectify matters was ever going to happen and that the liner installation would continue as planned! In short they would come and install the new liner upon what can be shown in the picture as a swamp pond!

Naturally not content with this response but faced with little option we decided to decommission Ambassador Pools from the job before they could make matters any worse. And having pre-paid for the so-called ‘work’ to be done, requested a full refund on the basis that no value had ever been gained from their efforts (in fact their efforts had resulted in extensive damaged to the pool)...

Ambassador Pools refused to acknowledge their failures, offered no means of resolution and refused to refund any of the hundreds of pounds given to them in commissioning the work.

Thankfully this story did come with a very happy ending along with total appreciation and admiration for our new pool supplier Neptune Swimming Pools in Hampshire, who thankfully came to the rescue and did the most fantastic restoration of our destroyed swimming pool.
(Our swimming pool restoration is proudly featured upon their website)

Ambassador Pools are simply a bunch of cowboys with no regard for customer service or any duty of care. They are all about doing the bare minimum and quick fixes, hiding a multitude of sins that will ultimately cost you dearly.

I strongly advise any one to reconsider any plans to engage with Ambassador Pools and should you choose to do so agree payment only upon satisfactory completion.

Ambassador Pools is owned and run by the Bailey family who also own 1st Direct.

And you have to love the absolute irony in their strap-line "Making Leisure A Pleasure" - if only!

Update: Since posting this review and exposing the truth to assist others in not becoming victims of such poor service, shocking workmanship and financial loss, I have received threatening demands to remove this review. What does that tell you about the nature of this company? I rest my case your honour…

Just received my refund through Paypal from these charlatans. The worst company I have dealt with in the last 30 years, so rude and totally ignore the Consumer Rights Act 2015. A special shout out to Stephanie and Mike who are quite honestly the last people I would have working for my company - extremely rude and officious, not how I expect to spoken to. Thank goodness I paid via Paypal because they will not give you your money back for faulty goods instead try and get you in to their 'Warranty' system. Don't reply to emails. Also trade as 1st pools direct. BEWARE!!