I have bought from AmbienteDirect many times in the past, and have always been happy with the products , packaging and delivery time. I would suggest they open an account with some one like Revolut, m... See more
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This is the second order from Ambiente Direct for the same product, Kartell Charles Ghost 46cm stool. The first one arrived beautifully wrapped with original packaging, the second did not. No proof... See more
I made an error with my postal code. Unfortunately there was no way to switch it, which I understand. However, the sales representative wasn't able to tell me how I can re-purchase the item once it ge... See more
Company replied
I bought a beautiful table lamp on the Black Friday sale. The shopping experience was straightforward, the shipping was free and the package came with DHL, which is a plus. The lamp was well packaged.... See more
Company details
Written by the company
Herzlich Willkommen in der Welt des Designs Wir sind Design-Pioniere – in der Online-Welt. Denn AmbienteDirect ist der erste Online-Shop im Design-Segment in Deutschland. Bereits im Jahr 1998 ging unser Unternehmen als Versender von Design-Möbeln, -Leuchten und -Accessoires an den Start, seitdem sind wir kontinuierlich zu einem mittelständischen Betrieb gewachsen. Die stolze Zahl von über 400.000 zufriedenen Kunden gibt unserer Pionierarbeit Recht. Täglich versenden wir exklusive Produkte an Designliebhaber in vielen Ländern Europas. Um unseren Kunden stets das beste Angebot zu gewährleisten, arbeiten wir beständig an uns und bieten unsere Serviceleistungen auch in vielen verschiedenen Sprachen an. In unseren eigenen Lagerhallen in München lagern dauerhaft 25.000 Produkte, damit wir für Sie rasche Lieferzeiten gewährleisten können.
Contact info
Baierbrunner Straße 15, 81379, München, Germany
- 49 89 200 600 0
- trustpilot@ambientedirect.com
- www.ambientedirect.com
4.3
Excellent
14K reviews
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Beautiful and high quality products
Excellent service . Fast delivery
Beautiful products with a high quality
December 4, 2024
Everything as expected
Everything as expected. Satisfied with the overall experience
November 15, 2024
Consistently required.
This is the second order from Ambiente Direct for the same product, Kartell Charles Ghost 46cm stool. The first one arrived beautifully wrapped with original packaging, the second did not. No proof that it is genuine, it also cost 10 euros more.
November 13, 2024
great furniture sent in a reasonable…
great furniture sent in a reasonable time, what a pity for the poor shipping service
November 10, 2024
Unprompted review
Very fast delivery and an excellent price
Very fast delivery! Of a set of 4 wheels for my Kartell Mobil trolley. Impossible to find it somewhere else. I am so glad that I could fix my 28 year old gem! Thank you so much. Even the price is excellent
October 18, 2024
Payed product by invoice
Payed product by invoice. Quick shipping. Very good experience.
October 1, 2024
I invariably appreciate the care…
I invariably appreciate the care Ambient Durect takes in packaging its products for despatch.
August 28, 2024
Fast delivery and everything as stated
Fast delivery and everything as stated. As I was lucky enough the price was a real bargain. Top
July 17, 2024
Unprompted review
Good service a
Very good service. Item provided quickly though it was informed that will be dispatch after 2 weeks.
Definitely I buy again.
August 8, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No response at all.
I tried to call several times 4 different days, never able to come through to a person.
send an email to Ambiente 2 times with an actual request, no answer at all.
very disappointed.
Gitte / Denmark.
August 19, 2024
Unprompted review
Reply from AmbienteDirect.com
Dear Gitte,
Thank you for your review.
We are very sorry that we could not meet your expectations with our service.
A colleague from the service team will contact you and look into your request.
We apologize for the wait and wish you a pleasant day.
Best regards,
Ambiente Direct
Fast and competent shop
Fast and competent support. Perfect delivery. Excellent experience
July 19, 2024
Unprompted review
Bought a Dualit toaster here as it was…
Bought a Dualit toaster here as it was the best price. Everything went smooth and in just a few days I had received my product.
July 12, 2024
Quick delivery
June 6, 2024
Trouble free and good deal
Good deal and trouble-free buying experience. A good surprise for this website I didn't know.
May 23, 2024
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