American Golf Reviews 

179,940
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 20,863 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable during personalized equipment fittings. Shoppers also highlight the wide selection of quality products available alongside very reasonable and competitive prices. Buyers often emphasize that online purchases arrive well packaged, making the overall ordering process smooth and pleasant. However, some customers also noted issues with communication delays and extremely poor response times when attempting to contact support. A few people experienced frustrating customer service encounters, unhelpful staff attitudes, and unexpected stock availability problems during store visits.

What people talk about most

Staff

People report positive experiences with staff, highlighting their welcoming attitude and helpfulness during... See more

Product

Reviewers mention positive feedback about product quality, highlighting great ranges at competitive prices.... See more

Service

Users describe positive interactions with service, highlighting knowledgeable and helpful staff who provide... See more

Price

Clients share positive opinions on price, highlighting very competitive offers and reasonably priced items... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff are consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking to up grade my irons which was overseen by Richard Hampton. The outcome was there was very little difference. His advice as always makes is totally unbiased, staying with the same make I... See more

Company replied

Rated 5 out of 5 stars

My wife and I as beginner golfers had a fitting for golf clubs and Tom could not have been more helpful, he explained all about the different types for club heads, shafts, and grips. we tried a number... See more

Company replied

Rated 5 out of 5 stars

Store at Great Western Road, Glasgow always well stocked with a range of priced items within golf equipment/clothing categories. Staff not intrusive but more than helpful if required.

Company replied

Rated 5 out of 5 stars

Very knowledgeable staff, Andrew was brilliant and spent the time assisting with my son to find the correct driver. We were never pressured into buying or over paying for the club. He worked around ou... See more

Company replied



Company details

  1. Golf shop
  2. Golf Club
  3. Sporting Goods Store

Written by the company

Europe's largest golf retailer. We have 85 stores in the UK and Republic of Ireland, and we're still growing! Either visit one of our stores, or order online in the knowledge that you will receive the very best service and after sales care We stock a full range of golf equipment for golfers of all levels, including irons, drivers, putters, package sets, balls, shoes, clothing, plus much more. Both in-store and online, we have our expert teams on hand to help with any golfing query you may have. Most of our store managers are keen golfers just like you. We aim to offer unbeatable value and an extensive range along with exclusive deals. We hope to be your first stop for all your golfing equipment needs.

Free Custom Fitting In-store

Written by the company

Visit one of our American Golf stores to receive a free Custom Fitting
Every player is different and their swing characteristics are unique. By using our personal golf club fitting service and state-of-the-art technology, we can improve your game to lower scores and allow you to develop as a golfer. Custom Fitting is just one of a range of complementary expert and personal services we offer in-store. So whether you'd like to 'Try Any Club' from our extensive range, Ask our PGA's for advice or have a 'Custom Fitting' we have the right solution to help you improve your game and with 88 stores across the UK there's sure to be one near you.
Trade-in
Transform your game and trade-in your old clubs for the latest equipment on the market. Simply bring your current clubs to any American Golf store for a valuation.

85 Stores Nationwide

Order online and collect in-store for free

Order online and collect in-store for free
Choose our 'deliver to store' option and collect your parcel at your nearest American Golf store for free! Whilst you are there why not book in for a free custom fitting?

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

180K reviews

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4.7

All reviews

(179,940)

19,734 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and knowledgeable member…

Very helpful and knowledgeable member of staff who sold me what I wanted for the price I wanted to pay.

Good prices.

August 10, 2026
American Golf logo

Reply from American Golf

Hi 
  
Thank you for taking the time to leave your 5* review. 

We're pleased to hear you're happy with the service. 

We hope you enjoy your new purchase. 
  
Thanks for choosing AG. 

Kind regards,   
AG Service Team

Rated 4 out of 5 stars

Helpful staff and a good selection…

Helpful staff and a good selection available

August 10, 2026
American Golf logo

Reply from American Golf

Hi, 
  
Thanks for taking time out of your day to leave this wonderful review. 

We are glad to hear that you were happy with the selection.

We take great pride in our customer service, so thank you for the feedback, It's appreciated!
  
Kind regards, 
AG Service Team

Rated 5 out of 5 stars

Easy to order

Easy to order, swift delivery and kept informed of order progress. Decent price of products ordered. Good value.

August 10, 2026
American Golf logo

Reply from American Golf

Hello, 
  
Thank you for taking time out of your day to leave us feedback. 

We are glad you found everything so efficient, and we hope you return to us. 
  
Thank you for choosing American Golf. 

Kind regards,
AG Service Team

Rated 5 out of 5 stars
American Golf logo

Reply from American Golf

Hi,

Thank you very much for your wonderful review.

We truly value your feedback and are delighted to hear that our salesman was extremely helpful.

Thanks again for sharing your experience.

Kind regards, 
AG Service Team

Rated 4 out of 5 stars

A very pleasant shopping experience

A very pleasant shopping experience. The staff were helpful throughout and welcoming make us feel at ease. Thank you.

August 10, 2026
American Golf logo

Reply from American Golf

Good Afternoon,

Thank you for your 5* review.

We're pleased to hear you had a pleasant shopping experience and found the team helpful and welcoming throughout your visit.

Thank you for your feedback, and we look forward to welcoming you back to American Golf again soon.

Kind regards,
AG Service Team

Rated 5 out of 5 stars

Good advice no high sales pressure

Good advice no high sales pressure

August 5, 2026
American Golf logo

Reply from American Golf

Good Afternoon,

Thank you for taking the time to leave us a 5-star review.

We're pleased to hear you received good advice and found the team helpful without feeling under any pressure to make a purchase.

Thank you for your feedback, and we look forward to welcoming you back to American Golf again soon.

Kind regards,
AG Service Team

Rated 5 out of 5 stars

Great product Quick delivery

Great product Quick delivery

August 10, 2026
American Golf logo

Reply from American Golf

Good Afternoon,

Thank you for taking the time to leave us a 5-star review.

We're pleased to hear you were happy with the product and the speed of delivery.

Thank you for your feedback, and we hope to welcome you back to American Golf again soon.

Kind regards,
AG Service Team

Rated 5 out of 5 stars

Excellent

Excellent service!

June 26, 2026
American Golf logo

Reply from American Golf

Hello, 
  
Thank you for leaving this 5* review. 

Hope to hear from you soon! 

Kind regards, 
AG Service Team

Rated 5 out of 5 stars

Great service

Knew what I wanted and easy to find in store. Staff approached to assist but didnt need and staff at the till friendly.

July 14, 2026
American Golf logo

Reply from American Golf

Hi 
  
Thank you for taking the time to leave your 5* review. 

We're pleased to hear you're happy with the service. 

We hope you enjoy your new purchase. 
  
Thanks for choosing AG. 

Kind regards, 
AG Service Team

Rated 5 out of 5 stars

Staff in Cork brilliant

The customer service from all the staff but particularly Tadhg O’Keeffe was superb.
His golf knowledge is brilliant and his sense of style when choosing clothes is really helpful. Quality

August 9, 2026
American Golf logo

Reply from American Golf

Hello, 
  
Thank you so much for your kind review. 
  
We take great pride in our customer service and will share your positive experience with all our colleagues, especially Tadhg. 

Thanks for choosing American Golf. 

Kind regards,   
AG Service Team

Rated 5 out of 5 stars

Amazing service and thanks to the guys…

Amazing service and thanks to the guys for their advice and help. Neither of them looked like aliens either ;-)

August 9, 2026
American Golf logo

Reply from American Golf

Hi 
  
Thanks for the wonderful review. 

We are pleased to know that you're happy with all of our staff in our Edinburgh Store. 

Thanks for choosing American Golf. 

Kind regards,   
AG Service Team

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent

August 9, 2026
American Golf logo

Reply from American Golf

Hi, 
  
Thank you so much for your kind review. 
  
We take great pride in our customer service, so thank you for the feedback, It's appreciated! 
  
Thanks, 
AG Service Team

Rated 1 out of 5 stars
American Golf logo

Reply from American Golf

Hello,

Thank you for taking the time to share your feedback.

We're very sorry that you have not yet received your order and understand how disappointing it can be to be waiting for your purchase.

We can confirm that your order is due for delivery today, and we hope this reaches you shortly. 

We sincerely apologise for any inconvenience or frustration caused by the delay.

Kind regards,
AG Service Team

Rated 5 out of 5 stars

Knowledge and pricing

Knowledge and pricing

August 9, 2026
American Golf logo

Reply from American Golf

Hello, 
  
Thank you for leaving this 5* review. 

Hope to hear from you soon! 

Kind regards, 
AG Service Team

Rated 5 out of 5 stars

I dealt with a member of staff when…

I dealt with a member of staff when returning my sons leaking footjoy golf shoes, he was brilliant to deal with.

August 4, 2026
American Golf logo

Reply from American Golf

Good Afternoon,
Thank you for your 5* review.

We're pleased to hear that you received such helpful service from our team when returning your son's FootJoy golf shoes.

It's great to know the member of staff was able to assist you and make the process straightforward.

Thank you for your feedback, and we hope to welcome you back to American Golf again soon.

Kind regards,
AG Service Team

Rated 5 out of 5 stars

Great

Great, helpful staff

August 9, 2026
American Golf logo

Reply from American Golf

Hello, 
  
Thank you for leaving this 5* review. 

Hope to hear from you soon! 

Kind regards, 
AG Service Team

Rated 5 out of 5 stars

First class service from staff.

First class service from staff.

August 9, 2026
American Golf logo

Reply from American Golf

Hi,

Thank you very much for your wonderful review.

We truly value your feedback and are delighted to hear you appreciated our customer service.

Thanks again,
AG Service Team

Rated 5 out of 5 stars

The guys at Heaton Park AG have always…

The guys at Heaton Park AG have always been great. I have had my Iron and Outter fittings with them and they’ve consistently given me sound advice and help.
Choice of product in-store has improved massively and pricing very competitive.

August 9, 2026
American Golf logo

Reply from American Golf

Good Afternoon,

Thank you for your review.

We're pleased to hear you've consistently received helpful advice and support from the team at our Middleton store, particularly during your iron and putter fittings.

It's also great to hear you've noticed the improvements in our in-store product range and found our pricing competitive.

Thank you for your continued support.

Kind regards,
AG Service Team

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable. Asked me what I was looking for and then helped me in finding the best clubs for my needs

August 4, 2026
American Golf logo

Reply from American Golf

Hi, 
  
Thanks so much for leaving your 5* review. 

We are glad that our staff looked after you in store, we take great pride in our customer service! 

Hope you enjoy your new purchase. 

Kind regards,   
AG Service Team

Rated 5 out of 5 stars

First class service

First class service

August 4, 2026
American Golf logo

Reply from American Golf

Hello, 
  
Thank you for leaving this 5* review. 

Hope to hear from you soon.

Kind regards, 
AG Service Team

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