American Vintage Reviews 

One of the worst customer services EVER
I bought what seemed a beautiful jacket.first wash , the filling dropped onto the bottom and a winter jacket turned into a summer jacket.I've been trying to contact them to get a refund .No reply ! I lost 260 pounds ! Legal option is the only option to deal with this company. When this company goes into administration it will be so well deserved. I hope you all out there learn from my experience with this disastrous company!

I find it very dissapointing to arrange my return for 20 euro's. It's not even too bad to pay for it myself (altough for the price of this label it's actually not very appealing to also pay for a return) but with that I also had to arrange my return label. That's very unfortunate and time consuming. It took me 2 hours to arrange the return label with UPS. I would never buy this label due to this bad service. It would be great if you can arrange a return label with bar code + return address in the online webshop (personal account).

Very nice clothes and the staff in the Kings Road Store are nice and attentive. Issue is their online business, no free returns and you need to ship it back to France if the fit isn’t right, which is a considerable added cost. Not tempted to purchase online again which is a shame...

I order a coat cost 330 euro and I received the parcel in a cheap low quality plastic with a little tore in the middle, really disappointing. I order size S but unfortunately the size is way too big for me, online photos can be deceiving that's why item return. I paid 13 euro for return cost with track and trace, crazy because they received the item but I didn't get any notification that they have it!

love this product but it is very delicate and not well made. The worst problem is the managers who have no regard for client service. They are passive aggressive and don;'t care. If you are lucky enough ( in London) to find the overall store manager Mauro he may help you, But dont go to Kings road he is awful. Having returned a t shirt I was told they couldn't replace because he was out, I returned but they couldn't find it! He told me he would follow up and call me, no call. etc etc etc

logistics are just horrendous... shipping time takes ages, super complicated return scheme and mega slow order return processing

Very bad experience with this brand. I got store credit after returning an item but I cannot in any way use this credit for an item I liked which was only sold online. So now I have to pay the full amount for this item AND I have a store credit which I can only spend in one store. In this digital era it's a real shame they are not a bit more helpful because we all know the can if they really want. Clearly I'm not valued as a customer.

Poor quality clothing and an unacceptable returns policy in their shops. Only buy American Vintage if you want overpriced, poorly designed, very average quality clothes and if you're happy about not getting a refund if you change your mind.

Love the shop on the cute sidestreet behind Illum. Visited the store 4 times during a year, and I buy just about all my t shirts, long sleeved shirts, shorts, college pants and warm sweaters from them. The ladies are very well briefed on the quality of the clothes, and always remember to say a bright hello, even when helping another client out. After they met my girls a while back, they now have excellent home coming gift suggestions for me to buy for the two 19 year olds. At home, friends tend to ask me, where I have bought such relaxed quality clothing. Well, they are not yet in Finland, so they better start visiting Copenhagen.

Uacceptable online shopping - A shoppers nightmare!
I placed and order in mid January 2019. One month later I still received nothing. I complained through customer sercvice where it took them a week to answer - They said they would investigate further. Now 2 month later my money have been withdrawn and I still have seen nothing.

Poor customer service - poor shopping online.

I would for sure reccomend that others shop elsewhere.

I stopped by the American Vintage store in Hamburg, Germany in March and purchased a knit and a coat. Both turned out to be of terrible quality. I used the knit quite a lot, also through summer, so I did not complain about this one, the coat however, I used two times before it got too warm to use and started using it again in the fall. Within short time, the wool blend turned horribly ugly. I cannot wear it anymore as it looks too bad. So mid- November I approached the customer service by e-mail with the purchase receipt, explained the situation and asked for a refund of the coat. So far I have not even received a reply. So I called the hotline which was the biggest joke imaginable: rude, dismissive and insulting. The best suggestion she could give me was "not to use it so much". I don't even want to comment on such an idiotic statement.
So my conclusion is that the quality of the garments is bad and set at a ridiculous price point. Save your money and your nerves and buy something better somewhere else!

While American Vintage make quality products, their online shopping experience is a bit cumbersome.