AmpCity.co.uk Reviews 

Now they've finally turned up I'm really happy with one pair (there are issues with the other - but this was a reshell).

Have spent weeks chasing information, chasing order and not receiving call backs. Information only passed on when I've chased a problem.

The end fit is great (UM Custom reshell) and it's a good quality item, but the service has been severely lacking. I've even had a call from one of the MDs because of the amount of emails and calls I've had to send/make.

I found the staff at Ampcity knowledgeable and passionate about the products they are selling. Excellent customer service beyond the norm.

I had read excellent reviews about the Matrix M-Stage headphone amp and was very reluctant to buy from China. I found Ampcity via google search. They offered the amp for little bit more than the International suppliers, but if you take into account shipping, VAT and customs then Ampcity prices work out cheaper. Ampcity also offer their own one year warranty and thirty day no hassle return policy if you do not like the product.
Yusuf and Zain were absolutely fantastic with their technical knowledge and recommedndations.
I purchase the amp and a DAC which arrived next day, well packed.
I would recommend Ampcity to anyone thinking of buying audio products from international suppliers. Absolutely fantastis experience.

Vajid Mahmood

I purchased an Audio-GD NFB-10WM from AmpCity. From feedback available on Head-Fi, it seems that ordering from Audio-GD directly can be a painful process and that their quality control and customer service is particularly lackluster. If you're located in Europe, ordering gear through AmpCity provides a safety net against the unreliable Chinese manufacturer - you get warranty from both AmpCity and Audio-GD, and AmpCity will test the gear for you before shipping it out.

The experience was remarkable - Zain was a great help during the whole process and answered my every email knowledgeably and politely. He kept me in the loop as to when the shipment from Audio-GD should arrive (and he managed to estimate it right). I felt well taken care of ;)

On top of that, the price for the particular unit I got (NFB-10WM) was not even higher than the price of ordering directly from Audio-GD (the latter calculated including shipping, but not customs or duty fees - and to avoid customs you would probably have to go with the more expensive EMS, etc.). Shipping of the 10kg beast to Poland was also remarkably fast and cheap.

The only quibble I might have was that it sometimes took a few days for my emails to be answered - but the answer was always adequate. I would heartily recommend AmpCity to anyone in the market for audio gear. I think that the gear they carry and their knowledge and service is truly exceptional.

After taking good impartial advice from Yusef i purchased a pair of Hifiman RE-262 In-Ear Headphones for the wife.

She is delighted with them, I cannot believe it is possible to get a better sound for under £150, her Sansa Clip (4gb) and the above mentioned earphones combined, superb !

thanks again to Amp City for their help and advice, i will definately use them again.

Audio GD NFB1-WM

If you are thinking about purchasing from Ampcity you should not have any worries that the customer service will be anything other than excellent.

In particular, Yusuf is a credit to the company. He gave me sensible and impartial advice right from the start, not trying to sell the most expensive products but something that would suit my requirements while still providing a great quality/price ratio.

The actual hardware is excellent - I have the Matrix Mini-i and M-Stage (with Audio gd opamp 'Earth' installed) and can say that this combination is superb in terms of audio quality, especially for the price.

Add to that you have a 30-day no quibble return option, then you really cannot go wrong.

I am very impressed with the company, which deserves to do well, and will continue to do so with guys like Yusuf working there.

Good Stuff, good price, good guys,
but shipping to Germany took 3 weeks.

I made 2 purchases with them, both items delivered on time despite their hardly predictable Chinese partner. They are helpful and knowledgeable. Sometimes lag with responses, but overall highly recommended!

No problems at all with the delivery service. Product in good condition. Thanks!

My purchases came sorely late, but I'd already knew that this might happen due to issues on the manufacturer-side.
However, the excellent customer service with quick responses certainly gave me much confidence in dealing with them.
I believe they went the extra mile in terms of this.
Would DEFINITELY recommend friends to shop there.

The item I ordered arrived faulty, they went to extraordinary lengths to make sure i received my replacement unit as soon as possible.

Polite, knowledgeable staff are rare these days but amp city seem to have all of them.

I will definitely buy from there again.

Fast, great comms and a product you couldn't get anywhere else in the UK
Will be back

Super fast delivery even to Switzerland. Ordered on Friday and received it on Tuesday. Product is great and shop is easy to browse.

Super fast delivery (bought headphones), but the advice given has been great

I can only give the highest rating possible. Everthing is really good. Easy communication, fast order handling and fast delivery. I strongly recommend ampcity.

Everything run smoothly, without any problem. The delivery was really fast, the package was strong enough to prevent damages, and everything else was in order. Excellent experience.

I have bought a tube headphone amplifier and it came with the broken tube. They have sent me a new one free of charge. It took some time, but at the everything works as expected.

Product arrived at my door with FedEx, 2 days earlier than estimated and in perfect condition. Good communication by the staff, great store.