I had a particular order that needed to reach me within a short space of time. MashaAllah the brother on the phone did an amazing job to make sure I got what I wanted and went above and beyond with hi... See more
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Reviews shaping this summary
I'd purchased a garment from Amsons only to find it was too small. I contacted the team via E-mail and received a response within half an hour, on a weekend. They instructed me through the retu... See more
I cannot begin to thank the team at Amsons. I purchased a Gold Bakhoor burner and I absolutely love it, initially the was a problem but they immediately rectified it. First time using Amsons and will... See more
Company replied
Placed my order easily. To my horror, my parcel ‘could not be delivered’ by the courier..? Confused I checked my order, I had missed a digit out of my post code this sent my parcel to another... See more
Company replied
Company details
Written by the company
Established in 1999 in Small Heath in Birmingham, Amsons has grown into one of the most renowned Islamic stores. With three stores situated across the United Kingdom. Amsons strive to provide a unique shopping experience with a range of carefully selected Islamic products. This includes Islamic menswear and womenswear, kids clothing, attar, halal cosmetics, giftware and much more! Our cosmetic and healthcare range is what sets us apart as there is something to cater for everyone needs ranging from hair care, general healthcare, dental care, and skincare too. We strive to ensure our consumers have a unique and authentic experience
Contact info
351-355 coventry road, b10 0sn, Birmingham, United Kingdom
- 01217736446
- info@amsons.co.uk
- www.amsons.co.uk
4.1
Great
371 reviews
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Poor customer service
Honestly, this was one of the most frustrating shopping experiences at Amsons Coventry road Birmingham I’ve had in a while. The store looked promising from the outside for a large Islamic store, but inside was a different story. I bought a thobe/Jubba just before Eid day 2025 relatively expensive and wasn’t expecting the quality of the material until on the Eid day 3 of the button fastener came off easily and it wasn’t my fault it was a really poor manufacturing defect. So, after Eid I returned to the store for an exchange or a refund. But however, to top it off, the staff seemed completely rude uninterested and poor customer service. No greetings, no offers to help just standing around on their phones and trying to bog me off they were probably the owners on the checkout. When I finally asked a question, I got a half-hearted response like I was interrupting something more important. This was sickening.
I don’t plan on going back there ever again. I would have given zero star. I wouldn't recommend anyone going there.
March 31, 2025
Unprompted review
Reply from Amsons
Dear Dewan,
Thank you for taking the time to share your experience with us. We are genuinely sorry to hear about the issues you faced both with the quality of the product and the service you received. This is not the standard we hold ourselves to at Amsons, and your feedback is being taken very seriously.
We sincerely apologise for any disappointment and frustration caused, especially during such an important occasion. Please know that we are addressing these concerns internally to ensure that this does not happen again.
If you are willing, we would appreciate the opportunity to make things right. Please contact us directly so we can assist you further. Your satisfaction is extremely important to us.
Alhamdulilah eid disappointment was avoided
I ordered items for Eid a few days before the end of Ramadan. There was an issue with one of the items I ordered and I also chose the wrong size in another of the items. The store attempted to contact me by phone but unfortunately I didn’t get the call. The following day they contacted me via email. I responded and I was given a call immediately. The brother I spoke to explained the issue and helped me choose the correct items. They also sent it to me next day at a cost to themselves. Alhamdulilah these items where then worn on Eid day which was the following day after delivery. Jazakumullahu khayran Amsons
March 29, 2025
Unprompted review
Reply from Amsons
Thank you so much for your thoughtful feedback Amina! We’re delighted to hear that everything worked out in time for Eid. It was truly our pleasure to assist you, and we're grateful for your understanding and patience throughout the process. Alhamdulilah, knowing that you were able to enjoy your items on such a special day means the world to us. Jazakumullahu khayran for choosing Amsons – we look forward to serving you again, In'sha'Allah!
We had a phenomenal experience with…
We had a phenomenal experience with this Islamic shop! They went above and beyond to help us send a beautifully personalized gift from the Netherlands to our dear friend in the UK during Eid. From the very beginning, their staff was incredibly accommodating, guiding us through every step to make sure our package was wrapped perfectly and delivered on time. The thoughtful attention to detail truly made our surprise extra special. We cannot recommend them enough for their kindness, professionalism, and outstanding service. May Allah reward you abundantly for all your efforts!
April 1, 2025
Unprompted review
Reply from Amsons
Thank you so much for your beautiful review! It truly warms our hearts to hear that you had such a positive experience with us. We are so happy we could help make your Eid gift special for your friend. Your kind words and duas mean so much to our team. May Allah reward you as well and continue to bless you and your loved ones. We look forward to serving you again, InshaAllah!
Paid extra for quicker delivery - didn't happen
Ordered zamzam water on 27th March and paid extra (48 hour delivery) hoping it would be sent out 28th March - 48 hours would be by 31st March, taking the weekend into account. Standard delivery date was 2nd April at a lower postage cost but that was too late for me, I wanted it earlier. It arrived on 2nd April, so I assume it was posted as standard delivery. If you're willing to screw delivery times to earn an extra £2, I'm dubious if you actually sell authentic zamzam water. Trust is everything in customer service.
April 2, 2025
Unprompted review
Reply from Amsons
Thank you for bringing this to our attention. We sincerely apologise for the delay and the inconvenience it caused, especially when you had chosen and paid for expedited delivery. This is not the level of service we aim to provide.
We take matters of trust and authenticity very seriously, particularly with something as precious as Zamzam water. Please rest assured that all our Zamzam is authentic and sourced with care.
We will be reviewing this situation internally to ensure it does not happen again. If you would like to discuss this further or if there’s anything we can do to make this right, please do not hesitate to contact us directly. We truly value your feedback and your trust.
Reply from Amsons
Thank you so much for your kind words! We're thrilled to hear you had a great online shopping experience with us. We look forward to serving you again soon, InshaAllah
Reply from Amsons
Thank you for your lovely feedback! We're so happy to hear the thobes were a perfect fit and just what you expected. We look forward to serving you again soon, InshaAllah
Ordered a book for my niece for Eid
Ordered a book for my niece for Eid, paying extra for 24 hour delivery. The following day it hadn't arrived. Amsons told me it was because the Courier wasn't open on weekends. I told them that nowhere on their website does it say their delivery options are weekend specific and if their couriers do not work those days, it should be advertised as such when ordering. I asked if I could be refunded the delivery fee as it hadn't showed up on time. Instead they cancelled the entire order and asked me to order it again for collection, with a note explaining what had happened. I asked if this would result in the product being delivered the next day, as the suggestion didn't really make sense. I was told yes, now another two days later it still hasn't been delivered. The tracking function on their website isn't working, and nobody is responding to their chat-function anymore either. No product arrival, no communication, but the money still missing from my account with a whole bunch of time wasted doing admin. Overrall a very poor experience.
Update: They've now inexplicably cancelled my order without bothering to explain why.
Further Update in response to the comment from Amsons: Unfortunately it is too late, I have now ordered from somewhere else, I honestly think it's abit cheeky still trying to find a way to sell the product nearly four weeks later.
April 1, 2025
Unprompted review
Reply from Amsons
Thank you for taking the time to share your experience, and we sincerely apologise for all the inconvenience and frustration you’ve faced. Your feedback is very important to us, and we deeply regret that we did not meet your expectations, especially during such a meaningful time.
We completely understand your concerns regarding the delivery process and the lack of communication, and we are currently reviewing this internally to ensure it is properly addressed and improved.
Regarding your order, we do still have the last piece of the book available if you would like to reorder. Please feel free to contact us directly, and we will make sure everything is arranged carefully for you with priority service.
Once again, we are truly sorry for the experience you had and hope we can regain your trust
Amazing Customer Service!
Ordered my abayas for Eid and it was delivered next day. Customer service was fantastic. There was a little spot on one abaya and they gave me a free gift. I had a very good experience and would be ordering again!
March 27, 2025
Unprompted review
Reply from Amsons
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with both our products and customer service. We’re glad we could make it right with the gift, and we truly appreciate your understanding. Looking forward to serving you again in the future, InshaAllah!
Will not accepect refunds however…
Will not accepect refunds however sizing may me be different and exchanging is crucial .Amsons in Bradford Will not exchange sales items - will get very shirty about any sort of exchange . Feels like your placed on trial at court . Lacks good custumer care , staff are respectful but that still leaves me out of pocket . Shame on a big businees with poor refund and exchange policy .
Shame . Think twice before stepping foot in this place please .
March 24, 2025
Unprompted review
Reply from Amsons
Thank you for sharing your experience, and we sincerely apologise for the frustration you’ve faced with our exchange policy. We understand how important it is for customers to feel confident in their purchases, and we regret that we did not meet your expectations in this instance.
We take your feedback seriously and will be reviewing our policies and training to ensure that we provide the best possible service going forward. We truly value your business and would love to have the opportunity to make things right. Please feel free to contact us directly if you'd like to discuss this further.
Reply from Amsons
Thank you for your feedback! We're glad to hear you found the ordering process simple and easy. We look forward to serving you again soon!
Ordered a Salah timetable clock
Ordered a Salah timetable clock. All my requirements were dealt with professionally. City code was set for me and sent securely next day delivery. Very happy. Buy with confiddnce!
January 30, 2025
Unprompted review
Reply from Amsons
Thank you for your kind review! 😊 We're delighted to hear that you’re happy with your Salah timetable clock and that our team could meet your requirements professionally. It’s great to know the city code setup and next-day delivery made things even smoother for you. Enjoy your clock, and we truly appreciate your support! 🙌✨
Bad quality.
November 20, 2024
Unprompted review
Reply from Amsons
Wa Alaykum Salam, Sister Shazia,
Thank you for taking the time to share your feedback and leave a review.
We understand your concerns and wanted to address a few points for clarity. The 1-star review you left mentioned issues with the quality of our best-selling jersey abaya, a product we’ve proudly offered for many years with excellent customer feedback. The order was made on the 18th of november, and you have only now requested a refund, when our policy is 14 days....
Regarding the return, it appears the item was sent to the wrong address. Additionally, while another company may have allowed returns, our clearly stated policy specifies that sale items are not eligible for returns. We kindly request that customers review all information carefully before making purchases to avoid misunderstandings.
Despite the situation, we have made an exception in this case. As a gesture of goodwill, we have issued a gift voucher for the value of the returned goods, which you can use for a future purchase. The voucher has been sent to your email.
Thank you for your understanding, and we hope to serve you again soon.
Kind regards,
Amsons Online Management
Brilliant Allahummabarik
Brilliant Allahummabarik. Beautiful clothing. Alhamdulillah.
December 27, 2024
Reply from Amsons
Hi Rhoida,
Thank you for your wonderful 5-star review and for taking the time to leave such positive feedback on multiple products! We truly appreciate your support and look forward to your next order. Take care!
Best regards,
Absolutely brilliant service ,I made a…
Absolutely brilliant service ,I made a mistake with my order for home delivery I called amsons customer service and spoke to Abbas who got this resolved for me very quickly and the hamper was delivered within a couple of hours.
Great customer service keep up the great work Abbas.
I will deffo be shopping online with you guys again thanks for such a brilliant experience.
January 7, 2025
Unprompted review
Reply from Amsons
Dear Sohnia,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our service. Abbas truly embodies our commitment to excellent customer care, and we’re glad he was able to resolve your order quickly and ensure the hamper was delivered promptly.
Your kind words mean a lot to our team, and we’re delighted to know that you’ll be shopping with us again. We look forward to serving you in the future and providing more brilliant experiences!
Warm regards,
Amsons Online Team
Zam zam water
I ordered today afternoon and it was delivered two hours later. 🤯
Thank you so much May Allah swt reward your efforts.
January 6, 2025
Unprompted review
Reply from Amsons
Dear Adeel,
Thank you so much for your kind feedback! We’re delighted to hear that your order was delivered so quickly—your satisfaction is our priority.
May Allah (SWT) bless you for your kind words, and we look forward to serving you again soon!
Warm regards,
Amsons Online Team
Reply from Amsons
Hi Imran,
Thank you so much for your 5-star review of our perfume and delivery timing! We truly appreciate your support and look forward to your next order.
Best regards,
They Care
I have received expired order.
The money has been refunded in a short time, they really care !!
December 27, 2024
Reply from Amsons
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the expired item. However, we’re glad to hear that the issue was resolved promptly and to your satisfaction.
Your understanding and appreciation mean a lot to us, and we will continue striving to provide the best possible service. We look forward to serving you again in the future!
Warm regards,
Amsons Online Team
Exceptional service
I ordered a present a week from Christmas, a perfume that was sold out everywhere else, from Amsons. I called the next day to find out if I would receive it in time. Saad picked up the phone straight away, was aware of the order, and kindly assured me it would be with the the following day. It was.
December 17, 2024
Unprompted review
Reply from Amsons
Hi Charles, We appreciate your 5-star review of the customer service and products you received. We make sure all communication is answered as quickly and swiftly as possible. See you soon!
We hope you have a lovely new year!
Kind regards
Amsons Management
Amsoms don't let you down
I ordered umrah mubarak hampers online. Although they didn't have the ones that I wanted in stock, they did their best to accommodate and give me good alternatives. And very courteous with delivery. The recipients loved their hampers.
November 22, 2024
Unprompted review
Reply from Amsons
Hi Jay,
Thank you for the 5* review on our bespoke hampers you have received. We hope you come back to us for all your special occasion hampers!
Kind regards
Amsons Management
I ordered online and received the right…
I ordered online and received the right size and product. The customer service was amazing,
The dress I ordered was also very beautiful and exactly like the picture.
October 22, 2024
Unprompted review
Reply from Amsons
Hi Keira, Thank you for the 5* review on our service and product(s). We always make sure that all pictures are exactly the same. in real life. We hope to see you again in the future.
Kind regards
Amsons Management
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