I had a particular order that needed to reach me within a short space of time. MashaAllah the brother on the phone did an amazing job to make sure I got what I wanted and went above and beyond with hi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I'd purchased a garment from Amsons only to find it was too small. I contacted the team via E-mail and received a response within half an hour, on a weekend. They instructed me through the retu... See more
I cannot begin to thank the team at Amsons. I purchased a Gold Bakhoor burner and I absolutely love it, initially the was a problem but they immediately rectified it. First time using Amsons and will... See more
Company replied
Placed my order easily. To my horror, my parcel ‘could not be delivered’ by the courier..? Confused I checked my order, I had missed a digit out of my post code this sent my parcel to another... See more
Company replied
Company details
Written by the company
Established in 1999 in Small Heath in Birmingham, Amsons has grown into one of the most renowned Islamic stores. With three stores situated across the United Kingdom. Amsons strive to provide a unique shopping experience with a range of carefully selected Islamic products. This includes Islamic menswear and womenswear, kids clothing, attar, halal cosmetics, giftware and much more! Our cosmetic and healthcare range is what sets us apart as there is something to cater for everyone needs ranging from hair care, general healthcare, dental care, and skincare too. We strive to ensure our consumers have a unique and authentic experience
Contact info
351-355 coventry road, b10 0sn, Birmingham, United Kingdom
- 01217736446
- info@amsons.co.uk
- www.amsons.co.uk
4.1
Great
371 reviews
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Hasn’t replied to negative reviews
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Lovely fragrance
Good communication, quick delivery and quality of product. Brilliant scent.
Thank you
October 20, 2024
Unprompted review
Reply from Amsons
Hi James,
Thank you for the 5* review; we hope to see you again in the near future.
Kind regards
Amsons Management
Lovely gift
Lovely gift
It could come in better packaging.
Box was dented & flattened
November 8, 2024
Unprompted review
Reply from Amsons
Hi, thank you for the 4* review on our product, we will defintley take your feedback on board, we always update our packaging on a yearly basis, and will make sure all packaging is the best of quality.
Thank you and kind regards
Amsons Management
Needs streamlined system dealing with online ordrs
My queries were dealt with promptly after I emailed them. But I think they need a better system so customers can track orders and they should email customers if there are issues instead of a text. Also there should be contact number and email address on the Invoice with which customers can contact them easily. The website also seems to be under construction or something. With these things sorted I will be happier purchasing from them again as the process is more clear.
November 3, 2024
Unprompted review
Reply from Amsons
Hi thank you for the 4* review. We are always improving our front and back end systems to make sure it is more user-friendly and swift, We will pass on your review to our website developer.
Kind regards
Amsons
Flawless services
Flawless services. Always a pleasure to shop at and has everything you can ask for. Staff are excellent mashaAllah
October 29, 2024
Unprompted review
Reply from Amsons
Thank you for the kind words, we hope to see you again in the near future.
Kind regards
Amsons Management
Reply from Amsons
Thank you for the kind words, we hope to see you again in the near future.
Kind regards
Amsons Management
Flawless experience,
Flawless experience,
First time buying something online and wasn't sure about what i wanted, spoke to the store Via Email who reassured me regarding sizes of the Jubbahs. Order was despatched quickly and perfect fit.
October 26, 2024
Unprompted review
Reply from Amsons
Thank you for the kind words, we hope to see you again in the near future.
Kind regards
Amsons Management
Scam
Order no. Am100071 made a large order of £140 online. The store happily took payment but could not even contact me to tell me every item was out of stock. Eventually someone partially replied on whats app and when I asked where my order was they said it was out of stock as soon as I asked for a refund the store stopped replying to me. Had to try contact them yet again using my husbands phone as soon as I requested a refund they stopped replying again. Will be contacting the financial ombudsman and also my bank for a refund. The company needs shutting down… not so halal sadly.
Please note: 0 attempts were made to notify me that anything was out of stock… no replies to any of my emails or my messages directly on the website nor the direct chat link on your website and the what’s app messages were hit and miss.. also more review on here state the same regarding refunds..
please take some time to educate yourself in customer service I’m sure it will help your business on a whole..
October 23, 2024
Unprompted review
Reply from Amsons
Asalamualaykum. I hope you are well.
Unfortunately our system hasnt updated the stock, hence your order was processed and not immediately refunded originally.
Your full refund was issued this morning. And you should have received a confirmation for that. If not i can forward you from our card provider. All replies were made to you originally and we stated items were out of stock and will be refunded which we have done from our end.
We don't hold any customers money. If you need to speak more in detail on this please email us info@amsons.co.uk or directly call me on 07960566209!
Kind regards
Amsons
Way better than almanar and ben harad.
Way better than almanar and ben harad.
Reasonable price and good customer service. Recommended.
October 19, 2024
Unprompted review
Reply from Amsons
Thank you very much for the kind words!
I AM VERY DISAPPOINTED.
I AM VERY DISAPPOINTED.
THE PRAYER MAT WAS KEPT OUTSIDE ON THE GARDEN DOOR.
IT RAINED AND THE WHOLE PRAYER MAT WAS DRENCHED.
WE HAD TO WRING THE WATER OUT FROM THE MAT AND DRY IS BUT NOT THE SAME.
VERY UPSET AND DISSAPPOINTED
September 24, 2024
Reply from Amsons
assalamualaikum warahmatullahi wabarakatuh,
We are so sorry to hear about the way the courier company had dealt with your courier and this is not something we can condone. If you can please send us an email with your order number reference, we can in'sh'allah look into and resolve this for you.
Islamic Book order online
The selection is great and customer service for the online orders is one of the best
September 25, 2024
Reply from Amsons
Thank you for the kind words!
Excellent customer service I am a returning customer of Amson
I am a returning customer of Amson, I love all the modest wear and the variety of products Amsons has in Bradford store. I would rate their customer service 6 stars if I could its excellent! Brother Javed on the till is very polite and helpful making my experience in whatever I'm purchasing worthwhile. I hope and pray many years of success for Amsons were very lucky to have this store. Thank you
September 3, 2024
Unprompted review
Reply from Amsons
Thank you very much for the kind words. We hope to see you again in the near future! Kind regards
Amsons
Reply from Amsons
Thank you. We hope to see you again soon!
The shop has amazing customer service…
The shop has amazing customer service to deliver products in a timely manner and keep you informed. Saad has been an absolute gem to support me with my orders. I highly recommend purchasing from amsons.
August 19, 2024
Unprompted review
Reply from Amsons
Thank you very much for your kind words and continuous business!
Kind regards
Amsons
Genuinely delighted
I accidentally booked the second class delivery option, quietly kicking myself about it. Yet the item was despatched promptly and came miraculously the day before it was needed. It was a lovely wedding gift and had pride of place at the ceremony. Delighted with the whole experience.
July 25, 2024
Reply from Amsons
Hi, Thank you for your 5* review regarding your online order! Yes, mistakes can happen when choosing the wrong delivery service, but we always make sure when it comes to important items like gift hampers to get them sent out on our quickest service, so nothing goes wrong. Alhamdulilah worked out perfectly for you! We hope to see you again in the near future, take care!
Kind regards
Amsons Online Managment.
Returning Customer.
Year's ago, after finishing Sister's lessons on a Saturday, I remember going into Amson's. Looking for a new hijab and matching undercap. Being shy, to approach the brother's, asking them if I could smell some new attar. Buying Zam Zam water, miswak. Educational books on interesting subjects catered towards the Muslimah. Especially related to 'becoming a righteous wife!
Now Year's later, I still support Amson's by purchasing the latest new hijab etc. The brother's go above and beyond to please their customers. Always courteous, mindful and knowledgeable. Once or twice I have received a call regarding an order. Telling me that a scarf or something else is out of stock. And would I like another colour or a refund. I really appreciated being told that I had a choice. I am satisfied and pleased with my purchases. I recommend Amson's to those preferring a more personal customer experience. Especially new Muslims with regards to furthering their knowledge of Quran and Sunnah!
July 16, 2024
Unprompted review
Reply from Amsons
Hi Nicola, Thank you for the beautiful review you have left us, and the continuous business you always give, it definitely goes a long way. Please do let us know if you need anything in future!
Kind regards
Amsons Management
I love love love buying from them
I love love love buying from them! I found them through a tiktok live and I couldn’t buy via the tiktok shop. They contacted me after I direct messaged them and Abbas was so helpful helping me purchase the items I wanted in my size and getting the ones that were not also listed on the website! Very very friendly and kind staff here and my items arrived in a timely manner. They are lovely and I will definitely be purchasing again soon. If you’re thinking to buy affordable modest and high quality clothing, shop here for sure! Jazakhallah Khair to their services ❤️
July 17, 2024
Unprompted review
Reply from Amsons
Hi Nauras,
Thank you for your business, really appreciated the beautiful review.
You do have my number, so if you need anything in future, please do drop me a message, and we will get your next order to you as soon as,
Take care!
All went as expected
June 24, 2024
Reply from Amsons
Thank you for your business! We hope you see you again in the near future
Jazakallah Khairan
The customer service was amazing
The customer service was amazing, I was worried about not receiving my order on time and the company made sure the order was delivered first class in time for when I needed! The dress I ordered was also very beautiful and exactly like the picture. Very pleased.
July 12, 2024
Unprompted review
Reply from Amsons
Hi, thank you for the 5* feedback.
We always try ensuring top quality and fast delivery, I am really happy you have chosen Amsons.
we hope to see you again very soon!
Amsons have a variety of quality…
Amsons have a variety of quality products that one can choose from.
The books were beautiful and perfect for the occasions I ordered for. 😍
June 28, 2024
Unprompted review
Reply from Amsons
Hi Niamh, than you for your nice feedback on our books. we hope to see you again in the future in sha allah!
Kind regards
Amsons
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