Amsons Reviews 

372
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and exceptional customer service, often going above and beyond to ensure satisfaction. Many people highlight the impressively quick delivery, with some receiving their orders on the same day or within 24 hours. Reviewers are also very happy with the quality of the products, finding them to be as described or even better. However, some customers also noted issues with orders, including receiving incorrect or faulty items, and experiencing difficulties with returns. A few other people also felt that customer service was unresponsive or unhelpful when problems arose, leading to frustration regarding missing items or product discrepancies.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many praising the great quality of items like Gold... See more

Order

Users describe ambiguous interactions with order, with many customers expressing satisfaction and intent to... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Customer service

People report positive experiences with customer service, highlighting great, brilliant, and amazing service... See more

Staff

Reviewers highlight positive aspects of staff, with many praising their kindness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a particular order that needed to reach me within a short space of time. MashaAllah the brother on the phone did an amazing job to make sure I got what I wanted and went above and beyond with hi... See more

Company replied

Rated 5 out of 5 stars

I'd purchased a garment from Amsons only to find it was too small. I contacted the team via E-mail and received a response within half an hour, on a weekend. They instructed me through the retu... See more

Rated 5 out of 5 stars

Placed my order easily. To my horror, my parcel ‘could not be delivered’ by the courier..? Confused I checked my order, I had missed a digit out of my post code this sent my parcel to another... See more

Company replied

Rated 5 out of 5 stars

They were absolutely amazing. My mum went to Amsons recently to buy abayas and the customer service was fantastic. She bought a few abayas including this one. The fabric is excellent as well as this i... See more


Company details

  1. Book Store
  2. CD Store
  3. Clothing Store
  4. Cosmetics Store
  5. Gift Basket Store
  6. Perfume Store

Written by the company

Established in 1999 in Small Heath in Birmingham, Amsons has grown into one of the most renowned Islamic stores. With three stores situated across the United Kingdom. Amsons strive to provide a unique shopping experience with a range of carefully selected Islamic products. This includes Islamic menswear and womenswear, kids clothing, attar, halal cosmetics, giftware and much more! Our cosmetic and healthcare range is what sets us apart as there is something to cater for everyone needs ranging from hair care, general healthcare, dental care, and skincare too. We strive to ensure our consumers have a unique and authentic experience


Contact info

4.1

Great

TrustScore 4 out of 5

372 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.1

All reviews

(372)

50 reviews in the last 12 months

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Rated 4 out of 5 stars

Amsons have a variety of quality…

Amsons have a variety of quality products that one can choose from.
The books were beautiful and perfect for the occasions I ordered for. 😍

June 28, 2024
Unprompted review
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Reply from Amsons

Hi Niamh, than you for your nice feedback on our books. we hope to see you again in the future in sha allah!
Kind regards
Amsons

Rated 5 out of 5 stars

Fantastic Service!

I recently made my second purchase from this company, and once again they exceeded my expectations. The customer service team is incredibly friendly, always willing to assist with any inquiries. The delivery was impressively fast, ensuring I received my items promptly without any hassle. The products are of high quality, and the overall shopping experience is smooth and enjoyable. I highly recommend this company for their excellent service, quick delivery and reliable products. I will definitely be returning for future purchases! JazakAllah Khair ☺️

July 8, 2024
Unprompted review
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Reply from Amsons

Hi Sana
May Allah bless you ameen! We really appreciate your repeated business, and the beautiful words you have left, we hope to see you again in the future, please use this code welcome10 on your next order in sha allah!

Kind regards
Amsons Online

Rated 5 out of 5 stars

I received my order within days of…

I received my order within days of purchasing, they were all neatly packaged and secure. My only note would be for them to include more photos of their hijabs on their site so we could better see the material as the ombrè hijabs are pretty transparent. I also can't leave reviews on the official site which would be beneficial for other customers while choosing products.

All in all, I like this company and I'll order from them again :) thanks

July 3, 2024
Unprompted review
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Reply from Amsons

Hi Nez
We appreciate your 5* feedback on your recent order. Yes we are going to be updating our hijabs very soon and all the descriptions, so in sha allah their will be no issues with that in future, and you can leave reviews on each of the products you have ordered on our website also!

Kind regards
Amsons

Rated 5 out of 5 stars

Excellent!

Excellent customer service!

May 25, 2024
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Reply from Amsons

Thank you very much for your 5* review. much appreciated. we hope to see you again in the near future!
Kind regards

Rated 5 out of 5 stars

Very good price

Very good price! Good perfume and very close to original LV Ombré Nomade

January 29, 2024
Amsons logo

Reply from Amsons

Hi, Thank you very much for your 5* review. much appreciated. we hope to see you again in the near future!
Kind regards

Rated 5 out of 5 stars

Thanks for your great service today.

Thanks for your great service today.! Amsons called me to let me know the pattern on prayer mats I ordered wasn’t available. Sent me a photo of alternative pattern which I actually preferred.

May 29, 2024
Unprompted review
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Reply from Amsons

Hi, Thank you very much for your 5* review. much appreciated. we hope to see you again in the near future!
Kind regards

Rated 5 out of 5 stars

My recent speedy purchase and delivery

Recently made a purchase after seeing after seeing a tiktok video of their new collection which hadn’t been uploaded on website yet. Contacted customer services who provided assistance immediately via WhatsApp, I even requested a few more items to be added which he did. Felt like I had a personal shopper.
I was surprised when the delivery had arrived the following morning! Bearing in mind the postage was free as I spent over a certain amount I didn’t expect them to send it as priority within 24 hours. The garments were packed perfectly and very pleased with the quality of their goods as usual. I have shopped with amsons previously a number of times and have never been disappointed. It's just a shame their stores are not local to me.

May 16, 2024
Unprompted review
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Reply from Amsons

Asalamu Alaykum Sister,
First of all thank you very much for placing your trust with us, it was a pleasure working with you to get everything that you required in your order. Yes, our first class delivery is a service we use for all our customers, its definitely a convenience for all our customers to receive their orders as soon as possible.

In future if you need anything, you have our number, please WhatsApp or call us immediately, and we will make sure we get your order out promptly!

Kind regards
Amsons

Rated 5 out of 5 stars

Surah Yaseen

Delivered promptly

April 25, 2024
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Reply from Amsons

Hi, Thank you for the 5* review, we really appreciate it and we hope to see you again in the future!!!

Kind regards
Amsons

Rated 5 out of 5 stars

Ordered last minute wedding gift

Ordered last minute wedding gift but Alhamdulillah excellent service arrived the same day and hand delivery. Gift boxes look immaculate thank you so so much.

May 9, 2024
Unprompted review
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Reply from Amsons

Hii Sam, Thank you for placing an order with us, and we really appreciate the review you have left regarding our gift hampers and the same day service!
We hope to see you again soon!!!

Kind regards
Amsons

Rated 5 out of 5 stars

Amazing service

Delivery was super quick , service was amazing and quality was 10/10… really happy and will definitely be ordering again…

May 2, 2024
Unprompted review
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Reply from Amsons

Hii Yaz,
Thank you for your order we really appreciate your kind review regarding our delivery, products and service, I hope we see you again soon!!!

Kind regards
Amsons Management

Rated 1 out of 5 stars

I am using this product since 2019 they…

I am using this product since 2019 they claim its stop hair loss its not true.

Shampoo its not very good what ever they claim they do not have any evidence, but they are getting greedy and increase the price.

From £3.95 NOW its £7.95. Its not worth it anymore. Four pound increase with no Good reason. Just plane greediness. I will not buy these shampoo anymore.

April 28, 2024
Unprompted review
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Reply from Amsons

Hi Syed, You've said our statement of the shampoo stopping hair loss isn't true, but your still purchasing the shampoo?

Unfortunately, i think you are getting confused with our non fragrance shampoo and our fragrance shampoo, as the shampoo has never been 3.95 since 2019. It was £5.95, and it has gone up a whole £2, in 4 years and inbetween that £2 difference, we have had covid, brexit, cost of living and inflation.

I hope this reply sorts out any misunderstanding! If you are still not happy then alternatively, please email us on info@amsons.co.uk

Kind regards
Amsons

Rated 5 out of 5 stars

Wide range of products and exceptional customer service

I’ve made several trips to this store and the level of customer service there has always been up to an amazing standard. They also have an amazing variety of products and cater to everyone.

April 26, 2024
Unprompted review
Amsons logo

Reply from Amsons

Hi, thank you for your 5* review, on our products and services, we appreciate this very much, we hope to see you again in the future.

Kind regards
Amsons

Rated 5 out of 5 stars

Good customer service

Good customer service, helped me find a good quality thobe.

April 26, 2024
Unprompted review
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Reply from Amsons

Hi, thank you for your 5* review on our service and products, we hope to see you again soon!

Kind regards
Amsons

Rated 5 out of 5 stars

Amsons is literally the best company…

Amsons is literally the best company I’ve brought items off and they are reliable, honest and trustworthy in the sense with there products and services. Very blessed to have purchased my items.

April 26, 2024
Unprompted review
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Reply from Amsons

Asalamu Alaykum brother Inayat,
Thank you for your 5* review and the purchase of your pocket sized quran, We hope to see you again soon.

Kind regards
Amsons

Rated 5 out of 5 stars

Simple ordering process and good products

Simple ordering process and good quality Quran bench at an excellent price. Delivery was decent as well.

April 24, 2024
Unprompted review
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Reply from Amsons

Asalamu Alaykum brother Ali, thank you for your 5* review regarding our ordering process, delivery timing and our products!

We hope to see you again in the future,

kind regards
Amsons

Rated 5 out of 5 stars

Perfect place to order from if you live abroad

I had a great experience with Amsons. I’m based in Hong Kong and needed to order Thobes for my brother for Eid. I contacted them through their online chat system and the communication back and forth was quick & easy. The staff member (Waseem) helped me throughout the whole process, making sure everything was okay.

Overall, it was a smooth process. Will be ordering more in the future, inshallah.

February 22, 2024
Unprompted review
Amsons logo

Reply from Amsons

Asalamu Alaykum sister Sarish,
Thank you for placing the thobe order, and I am really happy that you received in time for eid. A delightful time talking to you to get your order processed, Please do let me know if you ever need anything again in the future. Take care!!

Kind regards
Amsons

Rated 4 out of 5 stars

order

Customer service worked with me to ship my order internationally when the website wouldn’t ship to my location! There was some issues and miscommunication regarding reserving pieces but it all was worked out in the end! I did have to consistently contact to make sure my order could be completed though. One of the items has holes where the tag is supposed to be which I thought was kinda odd but it was not a big deal. But overall when it was done , the package came very fast and the items were what I wanted so I’m happy with how it all turned out and I’m glad I ordered!! :)

April 23, 2024
Unprompted review
Amsons logo

Reply from Amsons

Asalamu Alaykum Maheen,
first of all I am sorry that we could not get your order processed in ramadan when you ideally wanted to, but we did agree on Instagram that we will process your order after eid, as you didn't mind about the time you needed the abaya's. During the time of your review, we have now fixed our international shipping error on our website, and now, in the future, you will be able to order directly.

I am sorry about the odd hole on the tag area, but alhamdulilah you received your order very quickly and you received your top quality abaya's, if you ever need anything in future please do get in contact with us, and use code welcome10 for a 10% discount.

Kind regards
Amsons

Rated 1 out of 5 stars

This is without doubt the worst shop to…

This is without doubt the worst shop to buy anything from in history,
The prices extremely high
Very very rude staff
Can't be bothered to help you
All staff look angry and look like they hate working there
I tried to purchase a juba my size was not available so asked the staff do you have it in my size they said I'll check after 20 minutes of waiting the staff member finally came it arrived and then I was told by the staff member I cannot open it to try it on I can only buy it
WHAT KIND OF STUPID ABSURD POLICY IS THAT
unbelievable

April 17, 2024
Unprompted review
Amsons logo

Reply from Amsons

Asalamu Alaykum, after a detailed phone call with yourselves, we have apologized for the issue you caused in our alum rock branch. This issue raised by a thobe that they did not allow you to open, and you were not happy about this as you wanted to open that specific one and try, which again we are sorry.

But our Alum Rock branch has been established over 10 years now, and we have created an amazing community, that feel proud using our products and services, this defintley speaks volumes.
As one occasion you have not had well is not right to say that all staff look angry and hate working here, that is wrong to make false opinions.


Kind regards
Amsons

Rated 5 out of 5 stars

Wonderful Experience in Amsons

Amsons have a variety of quality products that one can choose from. Including prayer mats, tasbihs, Islamic books, abayahs, Jubbas, hijabs and delicious sweets. The customer service is excellent and are always willing to help with anyone. I recommend Amsons to whoever is in need of the above products.

April 1, 2024
Unprompted review
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Reply from Amsons

Hi Ruqayyah, thank you for your 5* review, We hope to see you again in the future.

Kind regards
Amsons

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