Ancaster Group - Epsom Reviews 25

I wasn’t sure what to expect at first, but I felt really looked after during my visit to Ancaster Nissan Epsom. The atmosphere was good and made the process feel comfortable. Sarah was great, explaining everything clearly and helping us feel confident about the purchase. All in all, it felt like they valued us as customers.

I wasn’t sure how straightforward the process would be, but it turned out to be very easy. The staff were friendly and professional throughout, and everything was handled without any complications. The welcoming manner made the experience feel relaxed and simple.

The team at Ancaster Nissan Epsom took the time to explain everything clearly, which made the whole process much easier. There was no hassle, and they ensured everything was straightforward to understand. The receptionist was excellent and added to the smooth experience. It all felt well-organised and professional.

I visited Ancaster Nissan Epsom and appreciated the clear explanations provided during my appointment. The service report was thoroughly detailed, which helped me understand the work carried out. The dealership had a welcoming atmosphere, and the waiting area was comfortable with coffee available. The process felt smooth throughout, with everything explained patiently, making it easy to follow.

Best service ever. Have a Santa Fe and the reception was amazing. Will recommend to drive Hyundai just for the quality of the car also the service.

Great service from Kumaran at Epsom Nissan this last week in sorting out our new Qashqai. From viewing cars on the Good Friday and arranging for it to be ready for collection a week later, yesterday. Very much appreciated.

I had an absolutely fantastic experience at Nissan Eltham, thanks to Martin. We had our children with us, including our baby, and he made us feel completely comfortable and at ease throughout the visit. He was incredibly knowledgeable, approachable, and genuinely helpful. Unlike other well-known dealerships I’ve visited, he never made us feel pressured or rushed. Martin took the time to answer all our questions and explain everything clearly, making the whole process easy and enjoyable. It was genuinely a pleasant experience from start to finish. Highly recommend him and the team at Nissan Eltham!

Kumaran was very helpful and patient while I was making my decision on getting another Juke.

Helpful and understanding. Also updating you all the time, and not leaving you hanging.
Returning calls
going on and above
Very warming team
And understanding your needs
very helpful and supportive

We enjoyed the test drive with Michael Anthony, he took the time to allow both my wife and I to drive the Qashqai Tekna that we were interested in, demonstrating and explaining the features to us very well.

Ghastly experience today. Turned up as arranged with Skoda for service/MOT to be told my service contract could not be honoured as they are no longer officially Skoda. Great.
A letter would have been good explaining the situation, a phone call maybe, what did we get? An email after the booking that went in to junk. Contract has transferred to Drift Bridge Garage apparently, who tell me the transfer is a mess. I could have told them that. Now waiting in reception having wasted a day - even the coffee machines don’t work here.

Regan was incredibly helpful from start to finish. Explained everything properly, from the PCP Plan to all the car's features. Nothing was too much trouble for him, Would definitely recommend.

I have just received my Qashqai car through the Motability, I’m really happy with the whole experience. Steven was super friendly and kept me updated every step of the way. The Qashqai is my First time with Nissan and it’s perfect for my needs,
I couldn’t be more excited. Happy Driving Days.

Epsom sncastervterriblecexperience worst I’ve ever had from non returned unanswered calls slow responses a long drawn out process figures on car finance were tweaked so thst the garage took more money than they should from us the car salesman didn’t have a clue what he was doing and had to keep referencing back to others for help or referring us we begged them for updates in total from purchase to end it took 4 months I would never recommend this garage and the staff lack training knowledge and bare customer skills whatever is going there I just don’t know.

When my Enyaq air conditioning and heating failed (again!) in September I booked with Ancaster central booking system. 'Can Epsom (once Allams) do this job, as not every main dealer has the required machinery?' I asked. I was told they could. Was given an early November booking. (the best they could manage. The car is under guarantee and I bought it from them). The day before I was due to take it in I got phoned by a receptionist actually at Epsom and was told they couldn't do the work as they hadn't got the right machinery. So I had waited 7 weeks for no purpose. Had to take it elsewhere. (Most Skoda dealers seem to have long waits.) Clearly Ancaster central booking is at fault. On a previous occasion I was told by them that they, and I, couldn't contact Epsom directly by phone. When I was in the dealership at Epsom they told me that it wasn't true.

The salesman, Michael Anthony, was so patient and calm. He explained every detail and choice suitable for me. I bought the car on the mobility scheme, this is my second Karoq and love it.
Thank you - I have told others to ask for Michael Anthony when visiting Ancaster in Epsom

I came to collect my new Fabia at the agreed time. No sign of the salesman. After 10 minutes someone asked me if they could help and I told them who I was waiting for. Still no sign of the salesman. Another 10 minutes went by. Eventually I went to speak to someone else and then, finally, the salesman appeared. You need a receptionist!

I felt like I was to blame for a miscommunication as questions were not asked when checking the vehicle in. As a Motability customer I expect the dealership to go above and beyond, it was poor from check-in to collection. I ended up paying for items that should've have been included on Motability and belittled as if it was my fault this was after having the car checked in for a full service on Motability on my Skoda two weeks before and the points raised at that time. A shame really but Ancaster have not maintained that family dealer feel when they took over. It's all about money and not serving the customer. Epsom is my local branch but will have to change to Marshalls Croydon just so I don't have to deal with a specific member of staff again, I never want to feel like that again. Also do not have a sign on every service desk which says 'we will clean your car on every service' and then not do it, rather quietly do it when you can than promise it everytime and fall short.

Vernon, who is front of house at service dept Nissan Eltham is exemplary- a real asset to the department - nothing is ever too much

Despite complaints concerning the central call centre Ancaster continue to persevere with it. Phones do not get answered at the garage and you cannot have a direct contact with the garage. Their is no direct tel number of the garage or voice mail in operation. They cannot text you or use emails on service.Sorry but something is awfully wrong with this part of the operation which causes major issues.