Andrew Christian Reviews 

278
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Had over ten pairs and been using for iver 5 years, if a pair lasts 2 years its a miracle. The fabric tears and stretches out gery easily. Compared to other brand they are less durable. For their dura... See more

Rated 5 out of 5 stars

Hot! Love the free cock ring too! Am I allowed to call it that on this site? This company is by no means just an apparel retail store anymore! It has fully embraced it’s demographic (yasss Queens!) by... See more

Company replied

Rated 2 out of 5 stars

The products have been great for me, no complaints there. HOWEVER, my gripe is that the company filters out any reviews that aren't glowing, 5-star rave reviews. Just look at any of the product revi... See more

Company replied

Rated 1 out of 5 stars

In regard to my order in November about a waistband been on upside down I though the issues had been resolved which I appreciated. But my next order was worse, 2 pairs should not have passed qua... See more

Company replied

Company details

  1. Underwear Store

Written by the company

Shop designer men's sports apparel, swimwear, and underwear including sexy boxers, briefs, jocks and thongs from celebrity fashion designer Andrew Christian, a leading voice in LGBTQIA+ advocacy. Shop now Get $25 OFF! with $100 Or More Use Code: 100GET25OFF at AndrewChristian.com **excludes doorbusters, mystery styles, & subscriptions


Contact info

2.1

Poor

TrustScore 2 out of 5

278 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(278)

5 reviews in the last 12 months

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Rated 2 out of 5 stars

I still have yet to receive my package.

April 2, 2022
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi! Thank you so much for taking time to reach out to us regarding your recent order. We definitely want to look into this for you and obtain the most up to date information on your shipment. Please send an email to cs@andrewchristian.com with your order number, name and email address used to place the order so that our team can look into this for you right away!

Rated 5 out of 5 stars

Always a great experience shopping with…

Always a great experience shopping with Andrew Christian, which is why I keep coming back. Just needed to exchange a couple items bc of the fit, but solid experience otherwise.

April 1, 2022
Unprompted review
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Reply from Andrew Christian

Hi Phillip! Thank you so much for taking the time to share your kind words and feedback with us!! We try our best to make the ordering and return experience as easy as possible and I hope this was the case for you! If you do require any assistance at all, please don't be a stranger! You can reach our team via email at cs@andrewchristian.com. Our customer support staff is always standing by to help.

Rated 5 out of 5 stars

This is the most comfortable jock that…

This is the most comfortable jock that I have received from Andrew Christian yet. Love the feel of the fabric and the look is amazing.

March 29, 2022
Unprompted review
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Reply from Andrew Christian

Hi James,

Thank you so much for your kind review of the jock that you've received! We always appreciate when our customers take time to reach out and share their feedback with us! If you need our team at any time, please don't hesitate to let us know by sending an email to cs@andrewchristian.com!

Rated 4 out of 5 stars

I was 50/ 50 on some things

I was 50/ 50 on some things. Some smalls fit excellent as the others one did not. It's probably just a fabric thing. Fast tracking/delivery. The colors and material are comfortable. Thank you very much for s great first purchase

March 20, 2022
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Sawyer! Thank you for taking the time to share your review! I am sorry to hear that some of the items ordered didn't fit the way you'd hoped! If you are dissatisfied for any reason, please reach out to our customer service team for assistance - we are always standing by to help at cs@andrewchristian.com

Rated 5 out of 5 stars

I really like the juice hot dog…

I really like the juice hot dog underwear. It’s very thin and sexy.

March 14, 2022
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Ben! Thank you for sharing your thoughts about the hot dog print brief! I wanted to make sure to let you know that we carry this fun print on many items including accessories like a backpack, fan and necklace! To check these out and more - please see the following link : https://www.andrewchristian.com/catalogsearch/result/?q=hot+dog

Enjoy! If you have any questions or need anything at all from us, please send an email to our support team at cs@andrewchristian.com

Rated 5 out of 5 stars

Yes It Is.

Andrew Christian convinces me that it is never too late to have a happy experience. I've learned to expect that from his company. The models, of course, are genuinely appealing but ordinary guys will find the items are uplifting and enhancing for ectomorphs, endomorphs, and mesomorphs. The colors are vibrant and durable as well. See you again soon.

March 13, 2022
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Jack! Thank you so much for taking time out of your day to leave such an awesome review. We here at Andrew Christian love to hear from happy customers. With constant update to our styles and inventory, fun toys, awesome accessories, sexy swim styles and sportswear- there really is something for everyone to enjoy! If at any time, you do have any questions or concerns that arise, our customer service is always standing by at cs@andrewchristian.com

Rated 1 out of 5 stars

I haven’t gotten my purchase yet cause…

I haven’t gotten my purchase yet cause it’s lost with UPS

March 3, 2022
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi David,

Thank you for reaching out about your recent order. I am so sorry to hear that it has been lost with UPS and want you to know that we are here to help! We have many options available to you in cases like this and I'd love the opportunity to look over your case and provide you with some ways forward. Please send an email to our customer support team at cs@andrewchristian.com and include your order number and a brief description of what you are experiencing. Our team is standing by to help!

Rated 5 out of 5 stars

I just love Andrew Christian products…

I just love Andrew Christian products and all their hot models.

All of their products are rich in quality and detail, you will not be disappointed with what you buy.

February 27, 2022
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Davon,

Thank you so much for your review! We here at Andrew Christian love hearing from our happy customers and our models will love the compliments that you sent! Don't forget that signing up for our email newsletters and SMS notifications will allow you access to exclusive savings and discount offers. If you are not signed up - you can do so today in minutes. If you need anything at all going forward, or if you have any questions, please let our team know by reaching out at cs@andrewchristian.com. We are always standing by to help!

Rated 5 out of 5 stars

Perrrfect!!

February 19, 2022
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Robert! Thank you for taking the time to share your kind review! We are happy to hear that you're enjoying your Andrew Christian purchase! If at any time you do require assistance, please don't hesitate to send our customer support team an email at cs@andrewchristian.com. We are always standing by to help!

Rated 1 out of 5 stars

I’ve ordered from them, I’m sick of CS

I’ve ordered from them
Many times. Their customer service is horrendous once they get your money they are DONE. BEWARE many products out there just as good but customer service is better. You can’t call only email which is pathetic.

February 3, 2022
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Brent,

Thank you for reaching out to share this experience today. I truly am so very sorry to hear that you are unhappy with your customer service experience. We here at Andrew Christian try to do all that we can to ensure that we provide the excellent service that our customers deserve! I do see that you have been in contact with our support team today and that one of our supervisors has emailed you regarding the refund issued for the experience. I, myself. have also sent an additional email. Please check your inbox for this and do reply at your convenience.

Rated 5 out of 5 stars

Bought jocks to wear while working out

Bought jocks to wear while working out. Great fit, comfortable and offering the support where I need and the exposure where I want!

January 31, 2022
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Avery! We are thrilled to hear that you love the products that you have purchased from us! We always love to hear from happy customers!! If at any time you do require assistance, our team is standing by at cs@andrewchristian.com!

Rated 5 out of 5 stars

I love Andrew Christian products

I love Andrew Christian products. There clothing is comfortable, unique and always delivered in a timely manner. There is nothing that says awesome like Andrew Christian!

January 24, 2022
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Good morning Chris! Thank you so much for your kind words! We love hearing from happy customers. If you have not already, please remember to enroll your email and sign up for text/SMS messages! This will unlock exclusive deals and savings! If you have any questions or if you require assistance going forward with anything, please let our team know at cs@andrewchristian.com.

Rated 1 out of 5 stars

Very disappointed

Not sure how to rate your underwear as I have not received it yet. I ordered it on January 3 and every time I go to track it it's another week out... just tracked it again and now it says January 31. That's almost 1 month for shipping! How ridiculous!! This is the first time I have purchased from Andrew Christian and I have to say that I am very disappointed! I hope the underwear is worth all of this waiting and if they don't improve the shipping time this will be the last time I order from them!

January 24, 2022
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Thank you so much for sharing this experience! We are very sorry to hear that your shipment has been delayed and want to do what we can to make this right! Please send an email to cs@andrewchristian.com with the order details and our team of support agents will be standing by to help.

Rated 1 out of 5 stars

Awful shipping.

At this point, I'm beyond frustrated with the shipping delays I've experienced. I bought some undies for my husband for Christmas.. a month ago. I bought them a month ago and I still have not been received. You spend near 100 bucks.. ridiculous shipping prices cause I'm in Canada and I still don't have the underwear. At this rate, I'd get my underwear faster by requesting a refund and repurchashing them.

January 20, 2022
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Sophie. Thank you so much for reaching out and sharing your experience. I am so very sorry to hear that there have been some delays on the shipment of your order! We here at Andrew Christian want to make this right! Please send an email to cs@andrewchristian.com with your order number and details so that we may look into this matter for you and provide some up to date information on the whereabouts of the shipment. We look forward to hearing back from you and to making this right!

Rated 1 out of 5 stars

Been 6 weeks, order hasn't been delivered yet..!!!

I placed my order 6 weeks ago on the 4th of December 2021. I haven't received my order yet (15/01/22). UPS haven't updated tracking details for my order since 10th of December. This is shameful. I'm not American and I don't know anything about UPS, all I know is that I'm an Andrew Christian customer, and I expect Andrew Christian to choose a reliable delivery partner, especially when international customers are charged a hefty delivery fee. I am so disappointed. My order was supposed to be a Christmas Present for a friend...!!! I've been patiently waiting for this order to arrive but now enough is enough. It has triggered me so much that tracking details haven't even been updated since 10th of December and if I have any delivery questions or complaints, I am redirected to UPS. I am not a UPS customer!
Anyway, just like all gay content in this world is meant for Americans only, I guess Andrew Christian undies are meant for Americans only cause International customers have to wait for months just to get their hands on a pair of Andrew Christian underwear.

January 14, 2022
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hello Syed,

Thank you for taking the time to share this experience with our team! This is not the service that Andrew Christian prides ourselves on supplying and we want to make this right. If you could please send an email to cs@andrewchristian.com with your order number and a reference to this review, we will ensure that we handle this at the highest priority. While we know that some carriers are experiencing delays due to various struggles, we want to make sure that we can obtain and provide the most up to date information on your order and put your mind at ease. We look forward to your reply and to resolving this matter for you.

Rated 4 out of 5 stars

Great gadgets

Great gadgets, unfortunately, a little too small for me, especially the cages…. Underwear are comfy as ever..

January 10, 2022
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi David!

Thank you for your feedback and review! We are happy to hear that you're finding the underwear comfortable. Our goal is to give our customers comfort and style at the lowest prices possible. We are sorry to hear that you're not able to enjoy the fun of some of the gadets that we currently have available however, keep checking back in, as we are always thinking of fun new ways to spice things up for EVERYONE- regardless of size! If at any time you have any questions or are interested in the products that we may have for you - please feel free to reach out to our support team at cs@andrewchristian.com.

Rated 5 out of 5 stars

Orders from Andrew Christian is easy

Orders from Andrew Christian is easy , and fast shipping. Everything always comes in on time and the right size.

December 29, 2021
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Jeffrey! Andrew Christian prides ourselves on doing everything that we can to ensure that every customer has as great an experience as possible! We are so happy to hear that this has been the case for your orders! If at any time you ever have a question or concern that does arise, please don't hesitate to let us know by emailing cs@andrewchristian.com!

Rated 5 out of 5 stars

I love my underwear

December 27, 2021
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Tyler! We here at Andrew Christian are thrilled to hear that you love the underwear that you have purchased from us! We always love to hear from happy customers!! If at any time you do require assistance, our team is standing by at cs@andrewchristian.com!

Rated 5 out of 5 stars

5 star

I always look forward to receiving my AC orders. the underwear is so comfortable and always make me feel sexy. My orders always arrive quickly, I absolutely love this company and the products!

December 26, 2021
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Billy! Thank you so much for sharing your good experience with us! We absolutely LOVE to hear when we have done something right! We take pride in the products and services that we offer and, whether good or bad, we like to know how we've done or what we can do better. If at any time you do have any questions or concerns that arise, please don't hesitate to let us know at cs@andrewchristian.com. Our team is always standing by to help.

Rated 1 out of 5 stars

What a shame!

Since December 16 i was told that you would make me the refund of my money it would take 5 business days maximum and so far I haven’t received it! It’s inadmissible that you are always with excuses and never take action!
Order #1001344030

December 26, 2021
Unprompted review
Andrew Christian logo

Reply from Andrew Christian

Hi Fabio- We are so sorry to hear that the refund has not yet hit your account and have reached out to our accounting team for follow-up. An email has been sent to you regarding this and we will email again once confirmation of this refund has been received. In the meantime, you may reply to the email with any concerns or questions that arise before you hear back from us.

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