Andrew Craig Estate Agents Reviews 

138
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions smooth and enjoyable. People frequently highlight the team's dedication, knowledge, and proactive efforts in supporting them. Many appreciated the clear communication and personalized assistance throughout their property journey. The service provided is often described as excellent, with consumers noting its efficiency and ease. Reviewers are particularly impressed with quick response times and a smooth process, often leading to faster-than-average property sales. People felt well-informed and supported, recommending the company for its outstanding service and dedication to client interests.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professional approach and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience selling our home with Andrew Craig Gosforth office. Their approach from start to finish was professional. We were delighted with the price we got for our property and felt it was... See more

Rated 5 out of 5 stars

We recently purchased a property, and the entire process was remarkably stress free. This was largely thanks to Kayley, who handled our transaction with the utmost professionalism and a ver... See more

Company replied

Rated 5 out of 5 stars

Great experience with the Boldon office selling my home. Alex was very knowledgeable about the local area and the how the market was doing when she came out to value, and Julie was a great point of co... See more

Company replied

Rated 5 out of 5 stars

The whole process with Andrew Craig was great. I viewed a few property’s and have been using them for months before I found my perfect property. All of the staff at Jarrow were amazing and helped me e... See more


Company details

  1. Real Estate Agency

Written by the company

We have over 25 years experience in selling property across Tyne And Wear, and are widely recognised as one of the leading Estate Agencies in the North East of England. We have branches on Tyneside, Wearside and in County Durham and as a large regional...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(138)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stress Free Property Purchase

We recently purchased a property, and the entire process was remarkably stress free.

This was largely thanks to Kayley, who handled our transaction with the utmost professionalism and a very friendly manner. Throughout every stage, from the initial enquiry right through to completion, Kayley kept us consistently well informed, which gave us great peace of mind.

We would also like to express our sincere gratitude to all the staff at the South Shields office. Each member of the team was genuinely helpful and always keen to assist us, making the experience both smooth and enjoyable.

Kayley and her colleagues are a true credit to their company. Their dedication and positive attitude made a real difference to our journey.

Thank you once again. We will certainly be back in the future!

December 12, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you so much for this fantastic review! We’re delighted to hear your purchase was stress free. Kayley and the whole South Shields team will really appreciate your kind words - it means a lot to us. We look forward to welcoming you back in the future!

Rated 5 out of 5 stars

Jarrow branch

A lovely group of people always keen to help.

December 1, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for your kind feedback! We’re so pleased to hear such lovely comments about our Jarrow branch - the team will really appreciate it.

Rated 5 out of 5 stars

Great experience with the Boldon office…

Great experience with the Boldon office selling my home. Alex was very knowledgeable about the local area and the how the market was doing when she came out to value, and Julie was a great point of contact throughout the sale process. Both helpful and professional. Would recommend Andrew Craig to anyone looking to sell their property.

November 24, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for your wonderful review! We’re thrilled you had such a positive experience with Alex, Julie, and the Boldon team. Your recommendation means a lot to us!

Rated 1 out of 5 stars

Breaches GDPR

Rang to view a property and asked to confirm if I had my broker etc which I confirmed I had. Then bombarded by Mortgages now , their other business asking me to log into my mortgage account ! Absolutely furious they have shared me details without consent and ignored my wishes .I certainly won't be buying through them , as goodness knows what other data breaches they do !

November 3, 2025
Unprompted review
Rated 4 out of 5 stars

Highly professional estate agents

The Boldon office were extremely professional throughout the selling process. Julie and Alex were responsive and engaged and ensured I was fully informed. Some of the viewers did suggest that they would have liked to receive a bit more information about the property before the viewing but on the whole I feel that Andrew Craig's years of experience of selling property in the area and understanding of the market really paid off for me and the whole process, from putting the house on the market to completion, took just over two months.

October 31, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for your thoughtful feedback! We’re glad to hear the Boldon team provided a professional and smooth selling experience. We also appreciate your note about providing more property details to viewers - it’s something we’ll take on board to make future viewings even better.

Rated 5 out of 5 stars

Amazing!

Olivia helped me with the purchase of my very first home, and she was nothing short of an absolute godsend. The whole situation was very stressful as a solo first time buyer, but Olivia was a breath of fresh air and made everything SO much easier for me. She never made me feel like any of my (many) questions were silly, and went out of her way to make sure that I understood each step of the process. She was understanding and supportive through the whole process, and took so much stress out of the situation. I would absolutely recommend Andrew Craig, and specifically Olivia, to others that are looking to purchase a home in the future. Thank you so much again Olivia for being an absolute lifesaver throughout the process!

September 26, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you so much for your wonderful review! We’re thrilled to hear your first home purchase was made easier and less stressful - it means a lot to know our team could support you every step of the way.

Rated 5 out of 5 stars

Professional and friendly service

I sold dads house with the help of the staff in the South Shields office. They were very proactive and worked hard to promote the property, arranging and facilitating viewings on my behalf.
When the property was eventually sold they kept in touch until the sale was finally completed.
Very happy overall.

September 18, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for your kind review! We’re so pleased the South Shields team could make the process smooth and supportive for you - your feedback means a lot to us and is much appreciated!

Rated 5 out of 5 stars

Professionals !!! A*

I attend plenty of property viewings being a property investor, but I must say today’s visits was an absolute pleasure with Leanne !

Very welcoming, very informative and a clear professional! Andrew Craig never miss a beat !

August 20, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for your fantastic review! We’re delighted to hear your property visits were such a positive experience - being welcoming, informative, and professional is always our aim!

Rated 5 out of 5 stars

Professional & efficient team with valuable local knowledge

I had an exceptional experience with Andrew Craig Estate Agents during my recent property sale. They delivered a swift and smooth transaction by expertly sourcing appropriate buyers who were the perfect fit for my property. Their professionalism and local market knowledge made the process effortless from start to finish, ensuring everything stayed on track with no delays.

If you’re looking for an estate agent who combines expertise and efficiency, Andrew Craig is the one to choose. They made the sale a breeze, and I couldn’t be happier with the outcome!

August 7, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for your fantastic review! We’re delighted to hear your sale was smooth and effortless - the team will be thrilled to know their expertise and local knowledge made such a difference.

Rated 5 out of 5 stars

Really helpful estate agents

Really helpful estate agents. Personable, helpful and friendly. Thank you Lynn for showing us around two lovely homes and answering any questions we had. Much appreciated x

July 30, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for the lovely review! We're so pleased to hear you had such a positive experience. Lynn will be delighted to know her friendly and helpful approach made a difference. We really appreciate your kind words!

Rated 5 out of 5 stars

Successful ending

From initial contact to final completion, after many setbacks, the staff at the Gosforth office did their best to make my sale progress. It wasn't easy, with more than a few tense moments, but they got me there in the end. All of the office staff were sensitive to my stress and always did their best to allay my concerns. Thankyou.

July 14, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you so much for your thoughtful review Jim! We’re really pleased the Gosforth team could support you through a challenging journey and help bring your sale to completion. Your kind words mean a lot, and we’re glad we could be there for you every step of the way.

Rated 5 out of 5 stars

Purchase

Alex and Julie were really helpful and proactive throughout my purchase.
Easy to contact and kept things moving for a quick purchase.
Can’t recommend Andrew Craig Boldon highly enough.

June 27, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for the fantastic feedback! We're so pleased to hear Alex and Julie were proactive and supportive throughout your purchase. It's great to know the Boldon team helped make the process smooth and efficient. We truly appreciate the recommendation!

Rated 5 out of 5 stars

Would like to thank both Georgia and…

Would like to thank both Georgia and Nicola, from start to finish you were both fantastic. From viewings to always chasing things up for us. Nothing was a bother. You were both so very professional & friendly and were always there if we needed to know anything. Right up until today when the sale was completed. You’re both absolutely fab. Thankyou for everything Lisa & Joe x

June 20, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you so much, Lisa and Joe! We're thrilled to hear Georgia and Nicola were such a great support throughout your journey. Their professionalism and friendly approach truly shine, and they'll be so pleased to receive your lovely feedback. Congratulations on your new home, and thank you again for choosing us!

Rated 5 out of 5 stars

Happily ensconced

From start to finish Erin & the team kept me updated & informed. I found the process of moving home very stressful but Erin was always happy to answer questions & offer advice, allaying any anxiety.

June 17, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for your kind words Clare! We're so glad Erin and the team were able to support you through what can be a stressful time. It's great to hear she helped put your mind at ease and kept you well informed throughout. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Alison Gadomski


Alison Gadomski was very helpful throughout our full purchase, always on hand to answer any queries or iron out any difficulties, would highly recommend Alison and the Gosforth branch

June 13, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for the lovely review Matthew! We’re so pleased to hear Alison was such a great support during your purchase. Her dedication and attention to detail truly make a difference. We’ll be sure to pass on your kind words - and thank you for recommending the Gosforth branch!

Rated 5 out of 5 stars

All staff especially Julie at the East…

All staff especially Julie at the East Boldon branch were extremely helpful and professional throughout our dealings. Julie in particular went above and beyond on many occasions to get our sale completed. Thank you for making an extremely stressful time more bearable. You are a star!

May 23, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for the wonderful feedback! We're so pleased to hear the team ,especially Julie, helped make a stressful time more manageable. She’ll be thrilled to know her efforts made such a difference. We really appreciate your kind words and wish you all the best in your new chapter!

Rated 5 out of 5 stars

Andrew Craig provided me with a very professional Service

Andrew Craig provided me with a very professional service, Eryn was extremely helpful throughout the whole process and great at jogging my solicitors along when required.
My aunt would be very happy with the way the sale went and she had used Andrew Craig herself on three previous occasions

May 17, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for the lovely review Lynn! We're so pleased to hear Eryn provided such helpful and professional support throughout the process. It means a lot to know your aunt trusted us over the years too - we truly appreciate your continued confidence in our team.

Rated 5 out of 5 stars

The service I recently received from…

The service I recently received from your Gosforth Branch was outstanding. The girls were always polite and professional even though I was at times very frustrated with the slowness of the Buyer and his Solicitor. His incessant requests for reductions was ridiculous but the girls kept me calm and convinced me not to withdraw my property. They chased the Solicitor and kept me up to date and I completed today. Thank you so much

May 9, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for your kind and honest feedback Kevin. We're so pleased the team at our Gosforth branch were able to support you through a frustrating process and help keep things on track. Your patience and trust mean a lot to us - we're delighted to hear it all came together in the end. Congratulations on your completion!

Rated 5 out of 5 stars

Eryn at the Jarrow branch was extremely…

Eryn at the Jarrow branch was extremely professional and friendly. Would definitely recommend.

March 24, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for your kind words David! We're thrilled to hear Eryn provided such professional and friendly service. We really appreciate your recommendation!

Rated 5 out of 5 stars

We have been impressed by the team…

We have been impressed by the team at Andrew Craig in Gosforth the whole way through the process of buying our first home. Their communication has been prompt and efficient, they have been helpful and professional at every turn and we have felt we've been in safe hands throughout.

March 28, 2025
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for the wonderful feedback Natasha! We're so happy to hear the Gosforth team made your first home buying experience smooth and reassuring. It’s great to know you felt supported every step of the way. Congratulations on your new home!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look