Andrew Craig Estate Agents Reviews 

138
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions smooth and enjoyable. People frequently highlight the team's dedication, knowledge, and proactive efforts in supporting them. Many appreciated the clear communication and personalized assistance throughout their property journey. The service provided is often described as excellent, with consumers noting its efficiency and ease. Reviewers are particularly impressed with quick response times and a smooth process, often leading to faster-than-average property sales. People felt well-informed and supported, recommending the company for its outstanding service and dedication to client interests.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professional approach and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience selling our home with Andrew Craig Gosforth office. Their approach from start to finish was professional. We were delighted with the price we got for our property and felt it was... See more

Rated 5 out of 5 stars

We recently purchased a property, and the entire process was remarkably stress free. This was largely thanks to Kayley, who handled our transaction with the utmost professionalism and a ver... See more

Company replied

Rated 5 out of 5 stars

Great experience with the Boldon office selling my home. Alex was very knowledgeable about the local area and the how the market was doing when she came out to value, and Julie was a great point of co... See more

Company replied

Rated 5 out of 5 stars

The whole process with Andrew Craig was great. I viewed a few property’s and have been using them for months before I found my perfect property. All of the staff at Jarrow were amazing and helped me e... See more


Company details

  1. Real Estate Agency

Written by the company

We have over 25 years experience in selling property across Tyne And Wear, and are widely recognised as one of the leading Estate Agencies in the North East of England. We have branches on Tyneside, Wearside and in County Durham and as a large regional...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

138 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(138)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer experience

Amazing service and such quick, efficient replies to our enquiries.
Very professional and helpful staff, cannot fault.

March 27, 2025
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you for your fantastic feedback Joanne! We're delighted to hear you found our service quick, efficient, and professional. We truly appreciate your kind words!

Rated 5 out of 5 stars

Highly Recommend!

Very pleased with the service provided by Andrew Craig in selling my home, from the initial valuation through to completion and hand over of keys. The agent Eryn was very professional and kept me well informed throughout the process, looking out for my interests in the viewings and sale negotiations. Thank you Eryn!
Would definitely use Andrew Craig again and highly recommend.

March 24, 2025
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you for your wonderful feedback Andrew! We're delighted to hear Eryn provided professional, attentive service throughout your sale. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

Very professional

Very professional , easy to work with, thorough and helpful. I couldn't find any faults , which is unusual for me.

March 24, 2025
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you for the great feedback! We're thrilled to hear you had such a positive experience - especially when that’s not always easy to find. We really appreciate your kind words!

Rated 5 out of 5 stars

Fab service we received from everyone…

Fab service we received from everyone whom dealt with the sale of our property, would highly recommend using them.

March 14, 2025
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you for the fantastic feedback! We're so glad to hear you had a great experience with our team. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Professional and friendly team

I honestly cannot fault this lovely team in Gosforth. From the start, I felt they were professional, honest and not at all pushy. I was kept in the loop and given the best advise and support from beginning to end. I hope I’ve found my forever home, but if I had to sell again, I will definitely be using this team and sincerely recommend them to anyone. A good experience all round. Well done and thanks to all.

March 21, 2025
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you so much for your heartfelt review Rowena! We're thrilled to hear you had such a positive experience with the Gosforth team. It means a great deal to know you felt supported and well-advised throughout. Wishing you all the best in your new home - and thank you for the sincere recommendation!

Rated 5 out of 5 stars

Dealt with the Jarrow branch

Dealt with the Jarrow branch. Mainly with Eryn. But all the girls were very helpful and really nice. As was my previous house sale with the south shields branch. Thank you

March 20, 2025
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you for your thoughtful words Anna! We're so pleased to hear Eryn and the team at Jarrow - along with our South Shields branch - provided such helpful and friendly service. We really appreciate your continued trust and support!

Rated 5 out of 5 stars

Delt with Erin at Jarrow Office

Delt with Erin at Jarrow Office, always very helpful and kept me well informed, would recommend always

March 20, 2025
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you for the lovely feedback! We're so glad to hear Erin was helpful and kept you well informed throughout. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Excellent service

Excellent service, quick in responding to queries and booking viewings. I lost my first buyer and my house was back in a secure sale with in 1 week. Highly recommend.

March 16, 2025
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you for your kind words! We're delighted we could assist you in the sale of your home. Wishing you all the best, and we truly appreciate your recommendation!

Rated 5 out of 5 stars

Good Communication

Attentive property managers with good communication.

March 7, 2025
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you, Scott! We appreciate your kind words and are glad you found our communication helpful. We're always here to assist

Rated 5 out of 5 stars

Great service from the off

Great service from the off!

Friendly, knowledgeable and professional staff, from start to finnish.

Bought and sold all with one agent.

Thank you kindly ladies for helping us purchase our forever home - we would 💯 % recommend Andrew Craig to any seller / purchasers

From Mrs Rosemount / Kirkwood Gardens x

January 23, 2025
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you so much for your lovely review! We're delighted to have helped you both buy and sell your home. It means the world to us that you found our team friendly, knowledgeable, and professional. Wishing you all the best in your forever home!

Rated 5 out of 5 stars

Andrew Craig is exceptional in business approach

I have patronized other estate agents, but my experience with Andrew Craig at Low Fells Gateshead, was quite different. There was a sense of humanity in the manner they deal with clients. Their customer service capability was of a high genre. Gill goes beyond the transactional approach of doing business to bringing added value to customers' experience. She takes extra steps to ensure that clients get properties that are most suitable in their circumstances.

February 20, 2025
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you so much for your kind words! We're really pleased to hear that you had such a positive experience with us.

We always aim to go the extra mile, so it’s great to know that came through. I will pass your kind words onto Gill,

Kind regards

Rated 5 out of 5 stars

I have found them to be very helpful…

I have found them to be very helpful and conscientious, they have helped us complete the sale of my mother home. The have also helped with any questions or advice.

February 20, 2025
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you for your kind review! We're so glad we could help with the sale of your mother’s home and be there to answer any questions along the way. If you ever need anything in the future, we’re always happy to help.
Best wishes

Rated 5 out of 5 stars

Well I put my flat up for sales 4 days…

Well I put my flat up for sales 4 days ago met and spoke to 3 different people in the business… absolute pleasure to deal with genuine people and very friendly and professional.. if you want to sell your property go here ., brilliant company.. ps and it’s sold mt flat too subject to paperwork
Thanks again the team at Andrew Craig

February 12, 2025
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you for your fantastic review! We’re so pleased you had a great experience with us and that your flat sold so quickly. It was a pleasure working with you, and we really appreciate your kind words about the team.

Wishing you all the best, and if you ever need anything in the future, we’re here to help!
Best wishes

Rated 1 out of 5 stars

My experience, an agent to avoid if you want them to act on your instruction.Firstly I'd like to say Andrew Craig…

I'd like to say Andrew Craig Estate Agents South Shields dealt with the valuation and putting it on the market within a few hours and the property had good interest with several viewings the following day. Sadly, I don't feel after this that they worked for me. I stipulated that I wouldn't be selling to an investor, I didn't want the property in the hands of a landlord and the second viewing was by a Landlord that even though they were offering full asking price, I refused and took a lower offer from a family wanting to make it their home. Several weeks past and like many offers it sadly fell through, however within 2 days the agents lined up another 2 viewings and yet another landlord. The other viewing arranged was supposed to be buying a house to be their home. However, I had a suspicion that this was some of the party that viewed a few weeks earlier; the landlord that I refused the offer. I couldn't get any clarity it was not them. One of the names was familiar so I wanted to withdraw the house from the market but my requests was never carried out. The agent went ahead with the sale and assured me the buyer was legit; clearly this wasn't the case.
I can say the agent did manage to sell the property and at full asking price but did they work for me, NO. I feel very let down as they knew I was in no hurry to sell, I wanted the property removing from the market until next year however I realise its my fault, I should have demanded it was removed. I was far to polite with the agents. My advice would be to avoid Andrew Craig Estate Agents if you want them to act on your request as my experience has been they acted on their own interest.

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

Superb service

Alison and team were superb at handling our property sale. We appreciated the consistent, clear communication throughout the process and their expertise in advising ourselves on the various stages of the sale.

Despite various setbacks, the team worked diligently to ensure a sale could proceed at pace.

November 8, 2024
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you for your lovely feedback! We're so glad Alison and the team could support you through the process and keep everything moving, despite the setbacks.

Wishing you all the best, and if you ever need us again, we’re here to help!
Kind regards

Rated 5 out of 5 stars

Jarrow Office - Eryn

Selling my late Fathers house, dealt with the Jarrow Office and Eryn. I had no experience in selling property but Eryn was in regular contact with me with updates and how the sale was going. The house is now sold. Thank You Jarrow Office and Thank You Eryn.

November 8, 2024
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you for your kind words. We understand that selling a loved one’s home can be a difficult process, so we’re really glad Eryn and the Jarrow team were able to support you every step of the way. Your feedback means a lot, and we truly appreciate it.

Wishing you all the best, and if you ever need us again, we’re here to help.

Rated 5 out of 5 stars

Fantastic service and expetience

Andrew Craig were pleasant, courteous and, unfailingly, supportive throughout. Georgia in particular helped us through a very difficult sale and purchase process and was a delight to deal with, I cannot thank her enough for everything she did for us. She’s a credit to the company.

October 18, 2024
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you for your wonderful review! We're so pleased to hear that you had such a positive experience with us. Georgia will be especially thrilled to know her support made a difference during your sale and purchase. We truly appreciate your kind words, and we couldn’t agree more—she’s a real credit to the team!

Rated 5 out of 5 stars

Excellent professional service, highly recommend.

We cannot sing the praises of this company enough, in particular Maureen in the Fulwell office, she is an absolute star and without her we would still be waiting to get moved. Our move was a really long drawn out process, moving from another part of the country to this area, with many complications along the way, Maureen kept us sane in a very stressful process, kept us informed every step of the way and chased up solicitors all the way. She went way above and beyond in our family relocation with an extremely professional and personal friendly service. In short, she was our rock and we can't thank her enough.

October 15, 2024
Unprompted review
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Reply from Andrew Craig Estate Agents

Wow—thank you for such a fantastic review! We’re so happy to hear that Maureen was such a support during your move. Relocating can be stressful, especially with complications along the way, so it’s great to know she helped make the process smoother for you. She truly is a star, and we’ll make sure she sees your kind words!

Wishing you all the best in your new home, and if you ever need anything, we’re always here to help.

Rated 5 out of 5 stars

Erin's communication was great

Erin's communication was great, assisted with any questions i had.

September 20, 2024
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you for your kind words! We're so pleased to hear that Erin’s communication and support made a difference for you. If you ever need anything in the future, we’re always happy to help!

Rated 5 out of 5 stars

Good professional service from all at…

Good professional service from all at Andrew Craig. We would recommend 100%. From valuation to progression through the sale was stress free. Thankyou to Sarah and Alison for the help and advice.

September 20, 2024
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you for your lovely review! We're so pleased to hear that your sale was a smooth and stress-free experience. Sarah and Alison will be delighted to know their help and advice were appreciated.

Wishing you all the best, and if you ever need anything in the future, we’re here to help!

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