Andrew Craig Estate Agents Reviews 

138
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions smooth and enjoyable. People frequently highlight the team's dedication, knowledge, and proactive efforts in supporting them. Many appreciated the clear communication and personalized assistance throughout their property journey. The service provided is often described as excellent, with consumers noting its efficiency and ease. Reviewers are particularly impressed with quick response times and a smooth process, often leading to faster-than-average property sales. People felt well-informed and supported, recommending the company for its outstanding service and dedication to client interests.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professional approach and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience selling our home with Andrew Craig Gosforth office. Their approach from start to finish was professional. We were delighted with the price we got for our property and felt it was... See more

Rated 5 out of 5 stars

We recently purchased a property, and the entire process was remarkably stress free. This was largely thanks to Kayley, who handled our transaction with the utmost professionalism and a ver... See more

Company replied

Rated 5 out of 5 stars

Great experience with the Boldon office selling my home. Alex was very knowledgeable about the local area and the how the market was doing when she came out to value, and Julie was a great point of co... See more

Company replied

Rated 5 out of 5 stars

The whole process with Andrew Craig was great. I viewed a few property’s and have been using them for months before I found my perfect property. All of the staff at Jarrow were amazing and helped me e... See more


Company details

  1. Real Estate Agency

Written by the company

We have over 25 years experience in selling property across Tyne And Wear, and are widely recognised as one of the leading Estate Agencies in the North East of England. We have branches on Tyneside, Wearside and in County Durham and as a large regional...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

138 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(138)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

It’s been a lovely experience with my…

It’s been a lovely experience with my property manager. I have always had support, superb communication and consideration at all times. I feel very safe and confident to recommend them to everyone. The absolute best.

September 19, 2024
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for your wonderful feedback! We're so happy to hear that you’ve had such a positive experience with your property manager. It’s great to know that you’ve felt supported and confident throughout. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Alison and the team at Andrew Craig…

Alison and the team at Andrew Craig have been great in the selling of my property, it’s been a long process but they got me through it, thank you very much

September 12, 2024
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for your kind words! We're so glad Alison and the team could support you throughout the process.

If you ever need anything else, we’re here to help!

Rated 5 out of 5 stars

Selling houses they say is a stressful…

Selling houses they say is a stressful experience. The team at Andrew Craig Gosforth helped me and my wife every step of the way. Sarah the valuer did an excellent job of describing our lovely home with great photographs and floor plan. The sales team arranged viewings and advised us on offers and Alison dealt with our sales progression in a way that allowed us to sit back and let the professionals be professional. Would highly recommend. Thanks everyone.

September 10, 2024
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you so much for your kind review! We’re thrilled to hear that Sarah, Alison, and the rest of the team could support you both throughout the process. It’s great to know you felt in good hands every step of the way.

We really appreciate your recommendation, and if you ever need anything again, don’t hesitate to reach out!

Rated 1 out of 5 stars

Pretty disappointed in any service I’ve…

Pretty disappointed in any service I’ve had with problems in my rented flat a blocked toilet so I rang them on the Thursday as I am now away at work they said they would get someone straight onto it Friday evening the plumber sent me a msg after 5:30 saying they had been in touch now the office is closed and the plumber does not have a key to get in when I told the office they would have to let him in because I’m away at work Saturday tomorrow so that will be 3 days still not fixed and no further forward I’m not back from work until late Monday night so all in all the toilet will have been blocked for 5 days if there’s no one there tomorrow the flat will probably be stinking what a joke they are really

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

A truly first class estate agent

A truly first class service with the necessary expertise, experience and welcoming manner to make property transactions easy. From day one they made the difficult job of selling a house easy and straightforward, Alison kept everyone informed of progress and with her attention to detail and constructive manner the sale went through perfectly. I highly recommend Andrew Craig

August 1, 2024
Unprompted review
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Reply from Andrew Craig Estate Agents

Thank you so much for your amazing feedback! We're so glad to hear that Alison and the team made the selling process as smooth and straightforward as possible for you. It’s great to know her communication and attention to detail helped everything go through perfectly.

We really appreciate your recommendation, and if you ever need anything in the future, we’re always here to help!

Rated 5 out of 5 stars

Constant support & Updates - thank you!

Would like to thank everyone at Andrew Craig Gosforth for all of their help. As a first-time buyer I often had many questions and the team (particularly Alison!) were always there to support and keep me updated. Highly recommend them - thank you!

July 19, 2024
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for your kind words! We're so happy to hear that Alison and the team could support you through the process, especially as a first-time buyer. It’s great to know you felt informed and supported every step of the way.

We truly appreciate your recommendation, and if you ever need anything else, don’t hesitate to reach out!

Rated 5 out of 5 stars

Georgia at Andrew Craig Low Fell was a…

Georgia at Andrew Craig Low Fell was a real star always professional and kept me informed made sure that the chain kept going until the sale got over the line. Thank you Georgia

August 2, 2024
Unprompted review
Andrew Craig Estate Agents logo

Reply from Andrew Craig Estate Agents

Thank you for your lovely feedback! We’re so glad Georgia could support you and keep everything on track until the sale went through. She’ll be thrilled to know her efforts made such a difference.

If you ever need anything in the future, we’re here to help!

Rated 5 out of 5 stars

Andrew Craig in Gosforth is the best…

Andrew Craig in Gosforth is the best Estate Agent we have ever used. They took all the stress out of selling our property. The staff is lovely, particularly Alison, who handled our sales. Having bought and sold properties over the years, we will only use Andrew Craig for our future sale. Thank you, Andrew Craig. We also wanted an honest Estate Agent, so glad we chose Andrew Craig.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Julie at the East Boldon office kept me out of the nut house.

I haven't seen any reviews here for Andrew Craig, East Bolden. There are quite a lot of reviews on Google Maps, all positive, so it's time for one here.
I just purchased a small retirement flat through the East Boldon branch. I'm an old guy who hasn't bought a property in almost a half century, when the process was simple. Now it's a bureaucratic nightmare.
If it wasn't for the lovely Julie in the East Boldon office I would have gone even more bonkers than usual. Julie was a calm, friendly, ever helpful presence, who kept me relatively sane during a long conveyance.
I was delighted with the service.

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Staff

On number of occasions, I had opportunities to deal with Andrew Craig Estate Agents. In my opinion they are one of the best real estate agents so far I have interacted with (which combines both Newcastle and London!). They know how to create a balance between interests of both sellers and buyers. I am a buyer and being a buyer you can imagine how stressful property purchase can be. But at Andrew Craig, they have wonderful staff who keeps you at ease. I would especially like to compliment Eliza. I observed, she goes extra miles for both seller and buyers to bring the right information and keeps everyone at comfort. She has very good professional skills. So far I have not been able to find the right property for me, but I would be glad if I can get through Andrew Craig! I would recommend them for both sellers and buyers for their property needs.

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

Our house was on the market for a long…

Our house was on the market for a long time during a flat period, but the staff at Andrew Craig were always helpful and friendly. One criticism could be lack of feedback from viewings, but this was the consequence of viewers not giving feedback rather than the agent not telling us. In general, we were very satisfied with Andrew Craig and we would definitely use them again.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

First house buy

I bought my first house through the Gosforth office and could not fault the experience. All the staff were extremely friendly and helpful, ready to answer any questions I had, as well as in arranging an appointment with a mortgage advisor. Alison especially, was a huge help in making the sale go through.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I only went to Andrew Craig for a third valuation. However, the friendliness and enthusiasm of the staff was outstanding. They kept me in the loop at every stage, and gave prompt feedback from visits. They were proactive with regards to selling the property and answered any questions I had. I am very happy to recommend the office and would certainly use them again

June 4, 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed

Had to actually chase them to get feedback when people had viewed my property. Poor service. Had a couple turn up for a viewing i had no idea about and had to turn them away. Told them i wished to remove my property from sale and took months to remove. Got paperwork claiming people had rang to get viewings after i asked for removal and they then claimed i was aware of this when in fact i had no idea. Raised my concerns but got absolutely nothing back but an invoice as if my complaint didnt matter! Will never use again. Its a shame as the gentleman who comes round to value the property is lovely and is very knowledgeable about the area.

May 27, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service is how I would describe my experience with Anrew Craig Estate Agents. All the staff but particularly Georgia and Gemma, who I had the most dealings with, were so friendly and helpful. There was always someone available to speak to and they were so patient even when I was asking the stupidest questions. They made the whole house selling process completely painless; would recommend them to anyone.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

They were all very professional from…yes

They were all very professional from selling my house to the end, Alison dealt with me the most as my first buyer pulled out and I was upset but then they got another buyer within weeks so took all the stress away.We are now in our forever home and love it, so would highly recommend Janet and her team at Andrew Craig Gosforth.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant service from day 1 to completion. Everyone was so helpful and friendly and they couldn't have done more to help me buy my first home. Thank you for everything

March 27, 2024
Unprompted review

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