Andrex Reviews 104

TrustScore 1.5 out of 5

1.3

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the product, specifically the toilet paper, noting a significant decline in quality. Customers frequently mentioned that the paper disintegrates easily, is too thin, and no longer feels soft. Many also expressed frustration with the reduced sheet count and smaller roll sizes, leading them to believe the product is no longer cost-effective. Some people were dissatisfied with the changes to Andrex wipes, finding them highly perfumed and causing skin irritation. Reviewers also reported issues with the wipes tearing easily and coming out of the packet in clumps, making them wasteful.

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Product

Reviewers highlight negative aspects of product quality. Many consumers express disappointment, noting that... See more

Quality

Users describe negative interactions with quality, consistently expressing disappointment. Many reviewers... See more

Based on these reviews

Rated 1 out of 5 stars

Used andrex supreme quilts fur years until it suddenly changed to ultimate quilts. It's not the same quality, disintegrates with the smallest amount of fluid and even with 4 sheets fingers still go st... See more

Rated 1 out of 5 stars

Bought a 24 pack of 'supreme quilts' of equivalent quality to corner shop brands, sent a complaint and in response they phoned me at 9:30 in the morning followed by an emailed medical questionnaire. I... See more

Rated 1 out of 5 stars

Andrex toilet paper of late is beyond useless. It is now worse than the cheapest toilet paper public sector organization use. I have used this toilet paper for decades now and can say, I actually thou... See more

Rated 1 out of 5 stars

The quality of Andrex Ultimate Quilts is very poor. I always used Supreme Quilts, but Tesco don't seem to do them now, only Ultimate Quilts. Paper disintegrates on use, need to use more which isn't ve... See more


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1.3

Bad

TrustScore 1.5 out of 5

104 reviews

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Rated 1 out of 5 stars

Awful customer service, quality gone down the drain

Bought a 24 pack of 'supreme quilts' of equivalent quality to corner shop brands, sent a complaint and in response they phoned me at 9:30 in the morning followed by an emailed medical questionnaire. Intrusive and rude on top of their clearly declining standards. Will be searching for a new brand.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

Andrex moist toilet tissues have now…

Andrex moist toilet tissues have now reduced the sheets per packet from 40 to 35 without highlighting this. The number of sheets is no longer quoted, I found the 35 on an ourter box.
Not as good as they were and now significantly poorer value for money

June 29, 2025
Unprompted review
Rated 1 out of 5 stars

The quality of Andrex Ultimate Quilts…

The quality of Andrex Ultimate Quilts is very poor. I always used Supreme Quilts, but Tesco don't seem to do them now, only Ultimate Quilts. Paper disintegrates on use, need to use more which isn't very cost effective. Think I'll need to find another manufacturer. Not at all happy.

June 15, 2025
Unprompted review
Rated 1 out of 5 stars

Been using Andrex toilet roll for…

Been using Andrex toilet roll for decades, but have now changed as was shocked at the poor quality of the last lot I bought. It was thin, tore too easily in the wrong places and no longer soft to touch. God knows how this got past quality control. However I suspect that Andrex already know this and think it's absolutely fine. Well it's not. Bye bye!

June 3, 2025
Unprompted review
Rated 1 out of 5 stars

Worst Toilet paper EVER

I gave it a one, cos you cannot give it 0 stars!!! I always buy alternatives.. but one day they had none, all that was left was Andrex, which I have always avoided because its too expensive... this time, had no option, so bought a pack of 4! Seriously, this is THE WORST LOO PAPER I have ever seen and I am shocked that I have alawys thought its the best one!!!! Flaky, ever powdery, uneven thickness through all four rolls!!!! NEVER AGAIN

May 28, 2025
Unprompted review
Rated 1 out of 5 stars

I would score it lower if I could

I would score it lower if I could.
Not sure what's happened to qualify control.
BUT toilet rolls are bad. Should be double ply but half the roll is either single or got a second ply that's doubled over.
I'm presuming they've changed supplier
Probably need a rethink.

May 24, 2025
Unprompted review
Rated 1 out of 5 stars

Andrex wipes that are now perfumed

Andrex wipes were perfect been using them for years when the packet was the old classic clean, the fragrance was barely noticeable and gentle to use. the tissue itself was stronger also.
Since changing the packaging ive noticed the product is not as good and has obviously been changed. the blue packet micellar falls to bits easily, rips very easily and comes out of the packer in clumps, very wasteful.
I buy them by the box at costco every month, however last purchase end april product was highly perfumed, and the packet said on it odour nutralisation which is new markings! but so much strong perfume it was more fragranced than a room freshner. I used the wipes after passing urine and omg the wipe burned my skin felt like pouring a bottle of fragranced detergent on my privates! REDICULOUS & dangerous Andrex stop trying to be all things to all people you are not selling room freshner, we dont need odour nutralisation, we need clasic clean NOT HIGHLY PERFUMED WIPES

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

It is much too flimsy now

The quality of Andrex classic has been poor since the name change to classic clean, but the recent pack of the same product was just nasty. It seem to just disintegrate while using it.
Therefore, after over 30 years of using Andrex I have switched to a different brand - what a difference in quality! Very pleased I have made the switch.

March 3, 2025
Unprompted review
Rated 3 out of 5 stars

A great product in some respects butt with limitations



Whilst great pains are taken to publicise the efficacy of the product it simply does not completly do what you were hoping for. If you think your "clean" enlist the help of a significant other or fearless friend to have a whiff. There told you so.

Its estimated that 32 metric tons of the stuff is transported around by the great british public on a daily basis. In more civilised parts of the World they use bidets or hand sprays and soap to wash and clean with. In fact if you ever go to the Mid and Far East virtually every home will have a hand spray in their bathroom and toilet.
So for the rest of us its the more primitave piece of disposable paper that does remove more than the corn cobs used in roman times but still no matter how hard you try leave residue.

So its not about price, two ply or 3 ply or how many rolls its whether you want to be clean or not.

PS If you want to know how well toilet tissue performs buy yourself a packet of moist wipes and use them to check how well youve done with toilet paper. You may well be shocked with the results. The moral of the story is that you need to install a bidet or hand spray. Wash with soap and water for a more hygienic/civilised outcome.

March 5, 2025
Unprompted review
Rated 1 out of 5 stars

Quality went down the pan

Quality went down the pan, significantly!

Since they renamed the blue pack 'Complete Clean' it has been completely useless.

They've made it so thin now, that your finger literally rips through the the paper when you try to wipe. Tried other Andrex and seems the quality is also bad.

Used Andrex for over 14 years. Never again

March 4, 2025
Unprompted review
Rated 1 out of 5 stars

Andrex toilet roll wiping out the end result

Andrex toilet tissue ‘going down the pan’ thinner paper, smaller narrower sheets, worse perforation, bigger cardboard core even the puppy looks sad - why would a company with a previously premium product go down this route to save costs and ‘Wipe out the end result’

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

Andrex ultimate quilts ultimate rip…

Andrex ultimate quilts ultimate rip off.
you should be embarrassed by your terrible standards you’ve not quite reached an all time low standard of 1980’s school toilet roll but you’re in good competition if you carry on

January 29, 2025
Unprompted review
Rated 1 out of 5 stars

I've come in this pagexzzs

I've come in this page, just to make sure it wasn't just my imagination, as regards the quilted toilet paper. It seems definitely thinner than before. What attracted me in the first place was it's thickness, it's very expensive but I thought I'd buy them anyway. Not anymore. I tried an alternative brand and am so glad I did. My only regret is that I currently have two 16 rolls and a partly used pack of about 12 left over, so won't be finishing them any time soon.

January 24, 2025
Unprompted review
Rated 1 out of 5 stars

Ordinarily I wouldnt bother my arse but…

Ordinarily I wouldnt bother my arse but this product by Andrex is only fit for the bin. Thats where our two packs of 24 rolls are going anyway. They are the Andrex ultimate quilts. It says ultimate skin comfort OMG !! Slippery small sheets, of what must surely be impregnated with recyclable plastic !! They dont publish an E Mail address, wonder why ?
Anyway, if you want you bottom left dirty and your fingers covered in you know what then by all means buy this junk at a highly inflated price

January 25, 2025
Unprompted review

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