Angara Inc. Reviews 2,978

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exquisite quality of the products, often highlighting the beauty and craftsmanship of the jewelry. Many appreciate the online shopping experience, which allows for customization of gemstone quality and metal type, ensuring they get exactly what they want. The customer service is frequently described as fantastic, helpful, and professional, with many reviewers noting prompt and supportive communication throughout the purchase process. People also commend the beautiful packaging, which often includes thoughtful touches like gift wrapping and complimentary items, enhancing the overall unboxing experience. However, some customers reported issues with product quality, such as poorly made items or stones falling out shortly after purchase. A few reviewers also expressed dissatisfaction with customer service, citing slow response times, conflicting information, or difficulties with returns, particularly concerning international shipping costs. There were also instances where orders did not arrive on time or were not as expected, leading to disappointment.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many expressing delight and satisfaction with... See more

Customer service

Customers had positive experiences with customer service, frequently praising the prompt, proactive, and... See more

Quality

Customers consistently note positive experiences with quality, often praising the exceptional quality of... See more

Order

Consumers find order to be positive, with many reviewers praising the ease of ordering and selection process.... See more

Service

Users describe positive interactions with service, highlighting the quick, efficient, and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought several rings from Angara in the past three years. I very much appreciated the online shopping experienc where I could choose the quality of gemstone I wanted and the karat weight and colo... See more

Company replied

Rated 5 out of 5 stars

I purchased two Tanzanite pendants and they were both stunningly beautiful, exactly as pictured. I like how I could select the stone quality and size (I went for AAA = Best quality Tanzanite in e... See more

Company replied

Rated 5 out of 5 stars

This experience has been great because I never really like jewellery but this company offers a range of beautiful precious stones that create a beautiful piece of art. I only buy my own jewellery and... See more

Company replied

Rated 5 out of 5 stars

I recently had a significant issue with an order at Angara, but the company's resolution was handled perfectly. I worked with Barbara Stein, who took immediate ownership of the situation, kept me inf... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewellery Manufacturer

About Angara Inc.

Written by the company

ABOUT ANGARA

Angara is a family-started and family-run fine jewelry brand with generations of expertise in gemstones and jewelry-making. We combine the power of creation with the ancient energy of colored gemstones to bring you bespoke jewelry that truly speaks to your soul and helps you celebrate with color.

We’re vertically integrated, which means every step in the making of our jewelry is carefully handled by us. We source our gemstones sustainably, cut and polish them ourselves, and then handcraft custom designs around them. Without the middlemen, we deliver premium-quality jewelry at high speed, and with 30 percent more value directly to you.

Our commitment to excellence and innovation has earned us many accolades, including Newsweek’s Best Online Shops’ 5 Year Champion title, the prestigious Fast Company Most Innovative Companies 2024 Award and a place on the Inc. 5000 Fastest Growing Private Companies in America list.

WHY SHOP WITH US

We’re the highest-rated and most-awarded online jeweler, offering premium-quality natural and lab-grown colored gemstone and diamond jewelry at remarkable prices.

Ethical Sourcing

Our gemstones and diamonds are sourced directly from mines (or labs) that honor the highest levels of sustainability practices.

Customizable Designs

At Angara, you can easily customize every one of our pieces, just the way you want.

Exceptional Craftsmanship

Our jewelry combines traditional craftsmanship with modern sophistication. Each stone is set by hand, and every unique design is crafted using time-honored techniques.

Guaranteed Authenticity

All our jewelry comes with a Certificate of Authenticity, outlining the stone's carat weight, color, quality grade and other essential details, so that you can shop with confidence.

Easy Pay Installments

Get the jewelry you love now and pay for it later in monthly installments with our buy now, pay later plans.

Free Express Shipping

We offer express shipping at no extra charge. We also insure all items, so it's absolutely risk-free.

Free 30-Day Returns

If for any reason you aren’t fully satisfied with your purchase, you can send it back to us for a full refund.

Lifetime Warranty

Every piece we handcraft for you comes with a free lifetime warranty.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service, great product

Easy to understand website for ordering jewellery, delivery on time, quick response from customer services and overall a great product presented very well.

December 16, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Richard,
Thank you for the 5-star review. We’re delighted to hear that you found our website easy to use, your order arrived on time, and our customer service was responsive. We’re also glad you loved how the product was presented. We truly appreciate your kind feedback.

Rated 5 out of 5 stars

High quality

ease of selection

December 16, 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Tim,
Thank you for the 5-star review. We’re glad you appreciated the quality of our jewelry and found the selection process easy. We truly value your feedback.

Rated 5 out of 5 stars

Great website and good customer service

First of all, the site and service is very easy to use. I made a mistake and ordered the wrong size, Chloe helped me to amend the order without any issues via web chat.

December 16, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Sean,
Thank you for the 5-star review. We’re so glad to hear that you found our website easy to use and had a great experience with our customer service. It’s wonderful to know that Chloe was able to quickly help you amend your order without any issues. We truly appreciate your kind feedback.

Rated 5 out of 5 stars

I ordered a ring on the 4th December…

I ordered a ring on the 4th December after being let down by another company. The customer service was exceptional and I was kept up to date throughout the whole process. All of my questions were answered very quickly and honestly. I wanted to know if the delivery date I was given was still on track and I was told it was. I got so much reassurance that everything was progressing nicely. The whole process took just over a week.
When my parcel arrived I was totally blown away by the packaging. There was a big box which contained my ring box and the best bit was when I opened the ring box to check it, there was a light that shone onto the ring inside. What an amazing idea. When I checked the box again I realised it was in fact a jewellery box again I was amazed by the quality.
If you are looking for a ring for a special occasion or just in general then I couldn’t recommend Angara enough. High quality and great customer service that understands when things have gone wrong with somebody else that you are a bit desperate to make sure things are correct and on time. They definitely delivered on every aspect. Would highly recommend and if I ever need anything again I won’t hesitate to get in touch and use Angara. They have restored my faith and I can’t thank them enough.
Thanks again everybody at Angara, you not only stepped in to save the day but you have genuinely made this Christmas an extra special one. I’ll ket you know how it all goes. Deeksha Telang You are a star
Thanks once again
Jamie Goodwin.

December 4, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Jamie,
Thank you so much, Jamie, for sharing such a heartfelt review.

We’re truly honoured that you chose Angara after being let down elsewhere, and we’re delighted to hear that our team was able to reassure you, keep you informed, and deliver everything on time. It’s wonderful to know that the packaging and jewellery box made such a memorable impression and added to the excitement of receiving your ring.

Your kind words about our customer service mean a great deal to us, and we’ll be sure to pass your special thanks along to Deeksha. We’re so glad we could play a part in making your Christmas extra special.

Thank you again for your trust and recommendation. We’ll be here whenever you need us.

Rated 5 out of 5 stars

Service and product quality

They deliver on their promises in both product quality and customer support! The main order and the free gift that accompanied the order arrived on time. A piece of the free gifts was missing, but they responded quickly by sending it within a day!

December 14, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Chris,
Thank you for the wonderful 5-star review. We’re so happy to hear that both your order and the complimentary gift arrived on time, and that our team was able to quickly resolve the missing item for you. Delivering on our promises in both product quality and customer support is very important to us, and your feedback truly means a lot.
If you ever need anything in the future, we’ll be glad to help.

Rated 5 out of 5 stars

Ease of product explanation and payment

Ease of product explanation and payment

December 12, 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Paul,
Thank you for the 5-star review. We’re glad to hear that you found the product information clear and the payment process easy. We truly appreciate your feedback.

Rated 5 out of 5 stars

Absolutely fantastic.

Absolutely fantastic.
I wanted a slight change and after I sent an email, it was done for me at no extra charge.
Received the ring today and I’m blown away by the quality and even the box is spectacular.
Will definitely be back again
Thank you so much

December 12, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Brian,
Thank you so much for the wonderful 5-star review.

We’re delighted to hear that the customization was handled smoothly and that you were blown away by the quality of the ring and the presentation. Your kind words truly mean a lot to us, and we’re so pleased to know we could exceed your expectations.

We look forward to welcoming you back again, and thank you for choosing Angara.

Rated 5 out of 5 stars

Great purchasing experience

This review is based on service during purchase only, I have not received the item yet.

Chloe (on chat) was very helpful, full of knowledge and explained things very well, was an easy experience for me and would definitely use this company again based on this (as long as the product quality matches the service)

December 12, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Robert,
Thank you so much for sharing your experience! We’re delighted to hear that Chloe was able to assist you so clearly and make your purchase smooth and easy. We’ll be sure to pass your kind words along to her, it will truly make her day.

We hope the piece you receive exceeds your expectations, and we’re always here if you have any questions along the way. Thank you again for choosing us!

Rated 5 out of 5 stars

easy to use website and good discount…

easy to use website and good discount on first order

December 10, 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Robert,
Thank you so much for the wonderful 5-star review! We're thrilled to hear that you found our website easy to use and enjoyed the first-order discount.
If you need any help choosing your next piece, we're always here for you!

Rated 5 out of 5 stars

Quick efficient ordering process

Quick efficient ordering process

December 9, 2025
Angara Inc. logo

Reply from Angara Inc.

Hi James,
Thank you for the 5-star review! We're so glad to hear you enjoyed our quick and efficient ordering process.
If you need anything at all, we’re always here to help!

Rated 4 out of 5 stars

PRICE WITH 15% DISCOUNT SEEMS TO BE…

PRICE WITH 15% DISCOUNT SEEMS TO BE SAME THE PREVIOUS PRICE WITH 12% DISCOUNT

December 8, 2025
Angara Inc. logo

Reply from Angara Inc.

Hello Bryan,
Thank you for sharing your feedback with us on Trustpilot.
We recently reached out to discuss your concerns, and one of our Customer Experience Managers has contacted you to offer assistance. Please feel free to reply at your convenience — we remain available and are happy to help with anything you may need.

Rated 5 out of 5 stars

Very helpful

Very helpful, straightfoward and resolved query with simplicity - and polite throughout

December 8, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi David,
Thank you so much for the wonderful 5-star review! We're glad to hear your query was resolved smoothly and that you had a helpful, straightforward, and polite experience. If you ever need anything else, we’re always here to help!

Rated 5 out of 5 stars

Very helpful assistant

Needed to cancel a order and the woman who assisted me, chloe was very much helpful. Didn't want to cancel my order as what I purchased from this website was beautiful but I found something just as nice for a little bit cheaper with same company. Over all happy with the help I recieved today.

December 5, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Lyndsay,
Thank you so much for your wonderful review! We’re delighted to hear that Chloe was able to assist you and make the process smooth and friendly.

We truly appreciate your kind words—and we're glad you found something you love just as much. If you ever need help again or have any questions, we’re always here for you!

Thanks for choosing us and for sharing your experience.

Rated 5 out of 5 stars

No Hidden Extras.

Easy to follow instructions, clear on items being sold, and no hidden extras.

December 4, 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Martin,
Thank you for sharing this — really appreciate it.
It’s great to hear the process felt clear and straightforward, just the way it should be. If you ever need anything or have questions along the way, we’re here for you.
Thanks again for choosing us.

Rated 3 out of 5 stars

Shonky lifetime warranty, beware.

I have used this company several times to buy jewellery for special occasions. The actual presentation of the jewellery and the way it looks is great. The purchase and delivery process is also good. Unfortunately, when issues arise with warranty claims it is a different story. We paid nearly $2000 for a sapphire ring for our daughters 21st and after about 18 months the stone fell out and was lost. Assuming it would be covered by the 'lifetime warranty' I got in touch and was told it was not covered by the policy. The actual clause states that "Wear and tear and lost or missing stones and parts of the jewellery due to inappropriate, improper or abnormal use of the product." They are clearly including 'wearing' the jewellery as inappropriate use as they would not honour the warranty. This was a gift that I was hoping would last her whole life not 19 months. The next daughter is 21 soon and we will buy her ring elsewhere. This occurred in December 2025.

December 4, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Tarina,

Thank you for sharing your feedback with us. We’ve reviewed our records and understand the challenges you’ve experienced with the product. One of our team members will be reaching out to you within the next couple of hours to assist you further.

In the meantime, if you need anything else, please feel free to write to us at customer.service@angara.com
Or call us at 1800 934 237 for immediate support.

Rated 5 out of 5 stars

Chloe was brilliant

Chloe was brilliant, helped with my worries of delivery.
Yet to receive the item but thus far Angara have been great.

December 1, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Craig,
Thank you for sharing this. We’re glad Chloe was able to help with your delivery concerns. If you need anything else, we’re here for you.

Rated 5 out of 5 stars

Good photos.

December 1, 2025
Angara Inc. logo

Reply from Angara Inc.

Hi James, Thank you so much! We’re glad you loved the photos. If you need anything else, we’re here to help!

Rated 5 out of 5 stars

Had been looking for a gift for my…

Had been looking for a gift for my Wife's Christmas and finally found it on Angara, Very Happy

November 29, 2025
Angara Inc. logo

Reply from Angara Inc.

Hi William,
So happy to hear you found the perfect Christmas gift for your wife. Thank you for choosing us — it means a lot.

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