Angara Inc. Reviews 2,978

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exquisite quality of the products, often highlighting the beauty and craftsmanship of the jewelry. Many appreciate the online shopping experience, which allows for customization of gemstone quality and metal type, ensuring they get exactly what they want. The customer service is frequently described as fantastic, helpful, and professional, with many reviewers noting prompt and supportive communication throughout the purchase process. People also commend the beautiful packaging, which often includes thoughtful touches like gift wrapping and complimentary items, enhancing the overall unboxing experience. However, some customers reported issues with product quality, such as poorly made items or stones falling out shortly after purchase. A few reviewers also expressed dissatisfaction with customer service, citing slow response times, conflicting information, or difficulties with returns, particularly concerning international shipping costs. There were also instances where orders did not arrive on time or were not as expected, leading to disappointment.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many expressing delight and satisfaction with... See more

Customer service

Customers had positive experiences with customer service, frequently praising the prompt, proactive, and... See more

Quality

Customers consistently note positive experiences with quality, often praising the exceptional quality of... See more

Order

Consumers find order to be positive, with many reviewers praising the ease of ordering and selection process.... See more

Service

Users describe positive interactions with service, highlighting the quick, efficient, and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought several rings from Angara in the past three years. I very much appreciated the online shopping experienc where I could choose the quality of gemstone I wanted and the karat weight and colo... See more

Company replied

Rated 5 out of 5 stars

I purchased two Tanzanite pendants and they were both stunningly beautiful, exactly as pictured. I like how I could select the stone quality and size (I went for AAA = Best quality Tanzanite in e... See more

Company replied

Rated 5 out of 5 stars

This experience has been great because I never really like jewellery but this company offers a range of beautiful precious stones that create a beautiful piece of art. I only buy my own jewellery and... See more

Company replied

Rated 5 out of 5 stars

I recently had a significant issue with an order at Angara, but the company's resolution was handled perfectly. I worked with Barbara Stein, who took immediate ownership of the situation, kept me inf... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewellery Manufacturer

About Angara Inc.

Written by the company

ABOUT ANGARA

Angara is a family-started and family-run fine jewelry brand with generations of expertise in gemstones and jewelry-making. We combine the power of creation with the ancient energy of colored gemstones to bring you bespoke jewelry that truly speaks to your soul and helps you celebrate with color.

We’re vertically integrated, which means every step in the making of our jewelry is carefully handled by us. We source our gemstones sustainably, cut and polish them ourselves, and then handcraft custom designs around them. Without the middlemen, we deliver premium-quality jewelry at high speed, and with 30 percent more value directly to you.

Our commitment to excellence and innovation has earned us many accolades, including Newsweek’s Best Online Shops’ 5 Year Champion title, the prestigious Fast Company Most Innovative Companies 2024 Award and a place on the Inc. 5000 Fastest Growing Private Companies in America list.

WHY SHOP WITH US

We’re the highest-rated and most-awarded online jeweler, offering premium-quality natural and lab-grown colored gemstone and diamond jewelry at remarkable prices.

Ethical Sourcing

Our gemstones and diamonds are sourced directly from mines (or labs) that honor the highest levels of sustainability practices.

Customizable Designs

At Angara, you can easily customize every one of our pieces, just the way you want.

Exceptional Craftsmanship

Our jewelry combines traditional craftsmanship with modern sophistication. Each stone is set by hand, and every unique design is crafted using time-honored techniques.

Guaranteed Authenticity

All our jewelry comes with a Certificate of Authenticity, outlining the stone's carat weight, color, quality grade and other essential details, so that you can shop with confidence.

Easy Pay Installments

Get the jewelry you love now and pay for it later in monthly installments with our buy now, pay later plans.

Free Express Shipping

We offer express shipping at no extra charge. We also insure all items, so it's absolutely risk-free.

Free 30-Day Returns

If for any reason you aren’t fully satisfied with your purchase, you can send it back to us for a full refund.

Lifetime Warranty

Every piece we handcraft for you comes with a free lifetime warranty.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Beautiful ring

I received my beautiful ring in a wonderful ring box but had to use the online chat twice in a week so I could see about getting the ring resized. I had dealings with Rose and Chloe who were both most helpful and dealt with what I needed perfectly, Great company, thank you.

November 28, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Claire,
Thank you so much for this lovely review! We’re really happy to hear that you’re loving your ring and that the ring box added a little extra magic to your unboxing moment.

We’re also glad Rose and Chloe could help you quickly with the resizing. We’ll definitely share your kind words with them!

Thank you for choosing us. We’re always here whenever you need us.

Rated 5 out of 5 stars

Easy clear directions to purchase my…

Easy clear directions to purchase my ring

November 26, 2025
Angara Inc. logo

Reply from Angara Inc.

Hello Mrs. P. Walker,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that the directions for purchasing your ring were easy and clear. It truly means a lot to us. If you ever need any assistance in the future, we’re always here to help.

Rated 5 out of 5 stars

Beautifully made jewellery and…

Beautifully made jewellery and presented so nicely. I’ve ordered another item! Customer service is what you would expect from a five star jewellery maker.
Thankyou

November 19, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Keith,
Thank you so much for your lovely review! We're happy to hear you loved the jewellery and the presentation and even more excited that you’ve already ordered another piece. We truly appreciate your kind words about our customer service. Thank you again for choosing us!

Rated 5 out of 5 stars

Fantastic aftercare and customer service.

After purchasing an emerald bracelet as a wedding gift, the stone unfortunately fell out and was lost. After getting in touch with Angara they quickly sent out a return label repaired it and sent it back with no hassle or fuss. I would 100% recommend this company and their customer services are a*. Thank You.

November 14, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Steven,
Thank you so much for sharing your experience! We're really glad we could resolve the bracelet issue quickly and without any hassle. Your recommendation truly means a lot to us. If you ever need anything else, we’re always here to help!

Rated 5 out of 5 stars

Angara were extremely helpful and…

Angara were extremely helpful and accommodating from start to finish. Their communication is excellent and they support you through the whole purchase process. The ring itself was crafted and made to an exceptional standard, so much so that there have been so many comments on how amazing the ring is. Thanks again, would highly recommend!

November 9, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Antony, Thank you for your valuable feedback. We are delighted to hear that our customer service communication and support during your Angara experience were exceptional. Furthermore, we are thrilled that you are pleased with your hand-crafted Angara ring and found its quality and craftsmanship to be of the highest standard. Our goal is to consistently deliver both superior craftsmanship and excellent customer service.

Rated 5 out of 5 stars

Excellent pre-order customer service

Excellent pre-order customer service. I have worked closely with Ankit over the last 2-3 weeks on ensuring the right sizing and specification of a ring for a big occasion! Always attentive and responds very quickly. A pleasure to work with so far; I've just placed my order, so I await with excitement for the item to be made and delivered. So far, very good!

November 17, 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Ian, thank you for sharing your feedback! We’re thrilled to hear that Ankit provided you with excellent customer service throughout your shopping experience. Your feedback motivates our team, and we’re here for any further assistance you may need.

Rated 5 out of 5 stars

Massive range of jewellery

Massive range of jewellery on easy to use website. Photographs are excellent and comparisons helpful in terms of visualising the piece. All in all a very good website. I do hope the jewellery is as good as the website.

November 13, 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Mr. Kolin, thank you for your wonderful feedback! We're delighted you enjoyed exploring our Angara collection and found the website experience intuitive and inspiring. We take great pride in ensuring our jewelry reflects the same quality and attention to details you see online, and we look forward to exceeding your expectations.

Rated 5 out of 5 stars

Engagement Ring Choosing

I found my engagement ring using Angara and they were excellent! Loads of recommendations and support to find the perfect ring, then great customer service through the process of having it delivered, my relationship manager Sam was really good and kept providing me with updates

August 1, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Andy, thank you for sharing your 5-star review! We're thrilled you found your engagement ring with Angara. It's a pleasure knowing our customer service team made the process seamless start to finish. We look forward to having you shop with us again in the future!

Rated 5 out of 5 stars

Too Easy!

Easy to use ordering. Jewelry descriptions very clear.

November 9, 2025
Angara Inc. logo

Reply from Angara Inc.

Hello David,
Thank you so much for your wonderful feedback! We’re happy to hear that you found the ordering process easy and our jewelry descriptions clear and helpful.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Nice easy process

November 8, 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Margaret,
Thank you for your lovely review! We’re glad to hear that you found the process nice and easy. Your experience matters to us, and we appreciate you taking the time to share it.

Rated 5 out of 5 stars

Easy transaction

Easy transaction, website easy to navigate

November 7, 2025
Angara Inc. logo

Reply from Angara Inc.

Hi David, thank you for sharing your experience! We're delighted to hear the transaction went smoothly and our website is easy to use. We look forward to seeing you shop again with us at Angara soon!

Rated 5 out of 5 stars
Angara Inc. logo

Reply from Angara Inc.

Hello Ivan,
Thank you for your feedback. We’re glad to hear you had a good experience on our website, and we hope you love the ring just as much once it arrives.
If there’s anything you need, we’re here to help!

Rated 5 out of 5 stars

Great customer service from start to finish

I ordered a ring for my wife. The website was easy to use, with great customer service throughout the process. Bespoke made, but delivered within a few days.
The ring is beautiful, exactly what my wife wanted.
I will definitely be using Angara again when purchasing some quality jewellery.

November 6, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Thank you for your 5-star review! We're thrilled to hear that your wife loved the ring and that you had a smooth experience with our website and customer service. It's our pleasure to create something special for you, and we look forward to helping you find more beautiful pieces in the future at Angara!

Rated 1 out of 5 stars

I returned a pair of Tahitian pearl…

I returned a pair of Tahitian pearl earrings that were poorly made (after paying for heirloom quality pearls). It’s been over three weeks since I’ve returned the earrings and I have yet to receive a refund. The customer service team takes ages to get back to you, and then they beg you to accept a replacement instead of a refund.

Buyer beware.

November 5, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Liane,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our pearls are handpicked and each piece is handcrafted with great care, going through several quality checks before it reaches our customers.

We understand how disappointing this must have been, and we apologize on behalf of our shipping partners. In this case, the returned earrings were unfortunately lost in transit, and we were waiting for confirmation — which caused a delay.

Your order has already been refunded, and the amount should now be reflected in your original payment method. We truly hope you’ll consider this an isolated experience, as we take great pride in ensuring our customers are delighted with both our jewelry and our service.

Please don’t hesitate to reach out if there’s anything more we can do for you, we’re always here to help.

Rated 5 out of 5 stars

Beautiful hand made ring

The ring we ordered matched perfectly the description and the expectation. It was delivered in a wonderful box and on time. Excellent service from Angara.

October 26, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Marcello,

Thank you so much for your review! We’re so happy to hear that the ring matched your expectations and arrived on time in perfect condition. It means a lot to know you had a great experience with us.
We appreciate your words and hope your piece continues to bring you joy for years to come!

Rated 5 out of 5 stars

The best customer service possible

I had a problem with my order but I emailed the company late on a Saturday night. I had replies through Sunday and by Monday morning, it was resolved. Fantastic, unbelievably good, customer service which I did not expect, certainly over the weekend.
I had also realised I could have ordered a different length chain, and this was immediately sorted out for me.
I have not received the item yet, but will update when I do.

November 1, 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Naomi,
Thank you so much for taking the time to share your feedback. We’re glad we could help with your request and get the 10% discount sorted—it’s already been processed and should reflect in your original payment method soon.
We appreciate you giving us the opportunity to make things right and hope you love your purchase!

Rated 5 out of 5 stars

Best customer service I've ever had

I bought my item for a special occasion and thought that would be it. But then I had a really nice message from a gent called Sam Stevens and he was just checking in to make sure I was happy with my purchase. Thought it was an automated message at first but I had a query with my order. Nothing they had done wrong just had a couple of questions. I messaged him on a Saturday afternoon and had replies from him instantly he was very helpful and made the whole experience better and his willingness to help was so genuine. I can't recommend this place and Sam enough

November 1, 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hello Lewis,
Thank you so much for sharing your kind words! We truly appreciate you taking the time to share your experience. Sam will be delighted to know that his assistance made your shopping experience with Angara even better. We are so glad that you are happy with your purchase and the service you received.

Rated 5 out of 5 stars

Always Excellent

October 31, 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Sami,
Thank you so much for your amazing feedback! We're thrilled our team could help so quickly and get everything resolved for you. Your satisfaction means a lot to us! We're always happy to assist whenever you need us!

Rated 5 out of 5 stars

Incredibly helpful

I haven't yet received my goods, but going into their chat system I was served by a person straight away. They were extremely helpful, and so I have bought my diamond necklace. I await its delivery with anticipation.

October 31, 2025
Angara Inc. logo

Reply from Angara Inc.

Hello Dina,
Thank you so much for your kind words! We’re delighted to know our team was able to assist you promptly and that you decided to go ahead with your diamond necklace purchase. We truly appreciate your trust in us and hope you’ll love your piece once it arrives.

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