Anglian Home Improvements - Windows, Doors & More Reviews 

This is once again a minus 100 review. We have been waiting since November 2025 for a replacement roof panel for our conservatory. Numerous panels have been made and attempted to fit only to be found wrongly made or damaged. How do they get as far as this before someone taking responsibility. This is the most appalling service, if I can call it that, from any company we have had dealings with. The last contact was over 3 weeks ago when we were told someone was checking the new panel ready for fixing and guess what we have heard nothing since. No message from the CEO who really should be looking into this himself instead of passing the buck to colleagues who don’t even bother to call us.
I would suggest you have no dealings with this company as I have been reading other complaints and it seems we are not the only ones to have problems. You are very quick to acknowledge someone who is happy with your work while the rest of us just get ignored. Yes you say you have reached out to us for further details but even after sending this we are still nearly a year waiting for a resolution. Service Quality and Product what a joke. How your company keeps in business is beyond a joke to us
Hopefully!! We will get the new window before the winter arrives or maybe Father Christmas will bring one, that seems to be the only solution so far.

Anglia kept us informed at every stage and we were very pleased with the service, installation and advice received throughout. Pleased to recommend the company.

I Booked a Home Improvement Appointment For Windows and Doors i Was Told That An Agent Would Come Out And Measure My Windows and Doors For a initial Quote But The Agent Did Not Arrive Or Contact Me i Had Call Him and He Said He Was Not Comming out Instructed me to get a Quote and Measurements Elswhere Absolutely Shocking.

The whole experience was really easy. The inquiry I made was dealt with the same day. Salesman was very helpful and knowledgeable. We only had a small issue, I was told by the surveyor that the door I chose was too big. When the installer came, he brought the door I originally ordered. He was really friendly and cleaned up afterwards. We are really pleased with the door and would recommend Anglian to anyone who asks where we got our door.

Installers five stars, polite, helpful and considerate but the people who made the window sill used the wrong measurements.

Absolutely shocking service, left an elderly person with a door that doesn't lock and anyone can open it from the outside when it's not supposed to for over a month and when we have spoken to them they are not willing to refund any money and rectify the problem swiftly - absolutely awful and avoid completely!

Surveyor got the measurements wrong, the fitter took the window out prematurely. The communication was non existent, weeks for replacing AND not a shred of good will. Expensive, horrendous customer service. DO NOT USE EVER!!!!!

So so pleased with my conservatory. Anglian saw to everything. There was a bit of delay on starting it because of the weather. However once they started they certainly worked hard. Special thanks to Paul, Ewan, Mike and Fran who worked in the hottest heatwave ever. Also thanks to the other tradesmen who came and did excellent work also Nick who kept me informed the whole way through. Delighted with it.

I arranged a home visit for a quote: front door, patio door and possibly a porch. I advised prior that i was not buying and that i needed a single and multiple quotations for the above products so i knew what prices were which and how i may go forwards if i was to purchase in the future.
I know what i want, style, colour etc - however the visitor/ hard sales kid decided to stay at my house for 2.5 HOURS. I asked for a quote multiple times throughout the visit which i was only given after about 2+hrs in, i explained i have worked in sales for 10+ years.. yet there was 0 active listening happening. I was also a victim to repetitive sales pitches - even when i said i didn't need to hear any of it. I was then conatantly hounded to pay today *another sales pitch* followed by about 5 more sales pitches.
Prices went from 13,000 - 10,000 - 6,000. Do i need to explain why this is wrong...? I was only given quotes after HOURS after asking for them. The boy didnt take a hint to leave my house, even after me repeating that i wanted to think (to be polite, expecting him to leave my house) after the 6k offer... luckily i felt bad for him and i wasn't rude, but looking back i should have been. I started to cook my lunch and he eventually understood i was getting so irritated that i had left the room.
Based on this 1 encounter with Anglican door sales i would NEVER recommend this company to anyone, ever. Awful experience.
I got a quote via email, with 0 breakdowns, 0 multiple quotes, 0 transparency = 0 sale. Simple.

fast efficient. tidy.

I've used anglian home improvements 2 times now ....for windows and my new front door....great experience with the company from start to finish.....great bunch of tradesmen......they knew their stuff.....HIGHLY RECOMMEND

Anglian's Fascias and Soffits salesperson went through an elaborate charade of calling several layers of management to beg for a 'special discount' for me. But this turns out to be Anglian's standard operating procedure, and their ultimate offer wasn't remotely competitive with current market rates.
Also, exorbitant financing was repeatedly promoted to me after I'd said I wasn't interested.

Excellent product
The fitters were great and knowledgeable
High quality finish

Was promised local fitters, but they had to travel over 2 hours a day. Let down on the original fitting date with 24 hrs notice and promised extra people would be at the property to ensure the windows and doors were completed on the original end date, however this did not happen and the fitters said it would take double the time I had originally been advised. Fitters themselves were great but the customer experience is shocking. Even after complaining and chasing up a response I am yet to receive acknowledgment, very frustrating.

I asked someone to come and give me a quote for a conservatory roof. He arrived and gave me the hard sell He asked me what other companies I was getting quotes from then proceeded to say negative things about each one. He said Id never get it done under 10K and it would be about 15K. I have now had a quote from a very reputable company that Ive used before saying they can do it for under 9K. I felt uncomfortable with the over the top sales techniques. To top it all I never recieved an actual quote so it was all a waste of time. He seemed annoyed that I asked him to stop the sales pitch, maybe this is why I didn't recieve a quote.

Anglian were very professional, efficient and friendly. Product is good quality.

Installation was completed on schedule. Crafts man Jim Moore was exceptionally professional and courteous.

TOMASZ was very helpful and did a great job in minimal time. I can highly recommend.

Good advice; arrived on time; reasonable cost & professional but friendly staff. Good quality product installed.

At all stages ,everyone I was kept informed by were knowledgeable and friendly.
I received great service throughout and I love my new front door.