Anglian Home Improvements - Windows, Doors & More Reviews 

At all stages ,everyone I was kept informed by were knowledgeable and friendly.
I received great service throughout and I love my new front door.

Windows fitted which were fine but some aesthetic pieces were not fitted so bay window looks unfinished. Tried getting the back to fix the job but were continually fobbed off. Finally paid windows off and within a few weeks a sash window in the bedroom broke as it will not stay up or open.

This is where the trouble really began as their customer service team for repairs are terrible. You always have to spend over 30 minutes on hold to get through to them. Once you do you have to tell them the whole saga again and they tell you they cannot help as they need to contact a regional repairs area. This area is never contactable. No one can ever get through to them. I asked the operator to keep trying until someone answered and he couldn't as he had escalated to one of his seniors. I told him this had been the same tactic all other operators use for the last two months and that he could very well keep ringing the regional repair centre. He said he couldn't. I asked him if it was physically impossible for him to do so and he said he could, but he had tried for over 10 minutes(!) and could not get through. I pointed out to him that I had waited nearly 45 minutes just to get through to him so 10 minutes was not that long really. Call ended in awkward silence as he could/would not arrange a date for repairs. This happens every time I call and I believe this is a standard practice for them as they just don't want to have to make the repairs.

EDIT: Since posting i have received a call and arranged a visit for the repairs to take place. However, this took a lot of time and effort and I had to get quite angry for them to respond.

Anglian new front door - the entire process, from sales and survey to installation, was seamless from the professional, helpful and friendly team.

The installers did a great job, working here in direct sun and 30 degrees plus temperatures.

The new white Anglian front door looks great. We are very pleased with our purchase.

Had a visit from John Neale to inspect stiffness in an Everest door fitted September 2025. He identified the problem, re-fitted the door and solved the problem. An excellent experience overall.

Happy with final outcome but not what was exactly asked for. What I was told I could have (matching glass on side panel) was not actually possible.

I was approached by a door to doo canvasser on 20th August about improving my front door, something I'd already been considering, so I agreed to a follow-up appointment at 1pm that same day to discuss options. Before the appointment, I received a call from the office to confirm, and spoke to a gentleman named Ivan. Unfortunately, the call was disappointing. Rather than a straightforward conversation about front door specification, which is what the 1pm appointment was meant to cover, Ivan came across as abrupt and pushy, steering the conversation toward a porch instead, despite this not being what the call was meant to confirm. When I didn't immediately go along with this, he became rude, and the call ended with him hanging up suddenly. As a result, I was left without the appointment properly confirmed and feeling quite put off by the whole process. I understand sales target exist, but this isnt the way to build trust with potential customers. Disappointing start to what could have been a good experience.

I had a new front door and a large new window installed about 2 years ago. I was very pleased with the work and the products when they were fitted.
Sadly I had cause to ring the emergency services a couple of weeks ago who had to "break in", and consequently my beautiful door was damaged.
I called Lee Fisher from the South East Team who requested photos and told me the door could definitely be repaired. I had to pay £125 up front, but as soon as I did Lee emailed me back with a date to fix it, literally a week after my first call. So quick!!
I also requested a morning appointment which was given to me. Tony McArthur, also from the South East Team arrived about 11.30am. He was pleasant, efficient and quick. It seemed that the serious damage had only affected the hinges and consequently there were gaps where there shouldn't have been. He took a bit less than an hour to complete the job, and was able to re-use the existing hinges and re-hang the door. So there was no more money to pay.
My door now closes exactly as smoothly as it did when first installed, the hinges are secure and there are no more gaps. My door is as good as new and I am extremely grateful, also because it only cost £125.
What lovely people who know what they are doing.
I am absolutely delighted and would use Anglian again.

From the very beginning we have had nothing but trouble.
plastic starting falling of the door.
to which we were told it was normal.
then the key on the door was getting very stiff to lock.
then when we have wind there was a howling noise. .
the door wasnt insulated when it was installed.
the key is getting stiff again.
complaining to Anglian is a nightmare.
I have been waiting for a reply from my local area since the beginning off May.
I wouldnt pay so much again for a patio door from this company.

Great quality, great service, great price.

We are very pleased with the service. We are very satisfied with the installation of two doors. Stuart was very professional and did an excellent job.

Absolutely brilliantly fitted Windows ,no mess left at all, inside or out.very polite and happy personality.would recommend James to anyone

We are totally satisfied and more than pleased with our new Anglian windows and doors that were fitted last week. It is a quality product that has totally transformed our 1960’s bungalow and we have already received many compliments.
The whole process from beginning to end was trouble free with no hard selling (which I hate) and everyone from the office staff (Catherine, Katie and Bradley) to the surveyor and installers were very helpful and professional.
One big thank you to the two installers - Darren Web and Brendon Macovy who worked like trojans over two very hot days! They were polite, extremely hard working and knew exactly what they were doing. Darren the lead installer needs an extra special mention as he could not do enough to solve a slight hic-up that was entirely our fault. He deserves 10 stars not 5.
Thank you Anglian. Job well done.

I wanted some windows replacing. Communiation by Anglian was consistent, knowledgeable, considerate and professional throughout.
The product is of high quality. Installation was quick, professional and clean. I would consider using them again.

From the initial quote to the installation was easy and smooth. Very pleased with the new patio door. The only reason I didnt give a 5 was because of an after sales call where I was being pressured to make another appt to quote for a garage door . It spoilt the whole transaction

Professional, polite and punctual.
Had windows fitted in living room and main bedroom of our bungalow. Look good and we are very pleased.
Appreciated handbook with tips for looking after fitted product(s)

The salesman involved was very experienced. The surveyor was efficient. The fitter was exemplary!
Sadly I have awarded on 3 stars as there was a hitch with payment caused by my banking app. I ended up paying three times for my door and had to be persistent to gain my refund of almost £4000 !
Very disappointing…

Jim Moore did a fantastic job fitting our windows and doors. They look stunning. Excellent quality of workmanship and a very professional and friendly person too! Highly recommended

Both gentlemen were friendly and very efficient replacing my window no mess was left and explained all about my new window couldn't have asked for better service. Having been a previous customer knew what to expect and received excellent customer service.

Installation engineer (Big John?) was excellent - very efficient and experienced (and friendly) - Great job & recommended. Customer followup from Katie was prompt and shows care and attention.

I was very pleased with the service from Anglian Windows from start to finish. I placed an order on 18 July ‘26 for a new window to be fitted as part of a kitchen refurbishment. The surveyor visited site on 21 July and the window was fitted on 18 August. The Installations Co-ordinator, Marie, kept me up to speed with regard to programming the installation and the fitters, Ben and Dan arrived as scheduled. The fitters were courteous and diligent and left the site clean and tidy on completion. All in all a first class experience!