Anglian Home Improvements - Windows, Doors & More Reviews 

I was very pleased with the service from Anglian Windows from start to finish. I placed an order on 18 July ‘26 for a new window to be fitted as part of a kitchen refurbishment. The surveyor visited site on 21 July and the window was fitted on 18 August. The Installations Co-ordinator, Marie, kept me up to speed with regard to programming the installation and the fitters, Ben and Dan arrived as scheduled. The fitters were courteous and diligent and left the site clean and tidy on completion. All in all a first class experience!

The man who was the first to come round was extremely good. Understood our situation with mums dementia. The actual fitting is brilliant. Peace of mind knowing it's quality workmanship.

Excellent service , professional installers

I definitely recommend this company! They left everything clean and tidy after the door installation. Called me at least 2 times before the installation date to remind me, and the staff was professional and friendly

I have already given two reviews that’s enough

Quick and efficient. Process was seamless and staff were polite and informative.
Thank you.

Good experience with Anglian from the start. Salesman was helpful, suggested ways to keep costs down. Quote for work was competitive. I was kept informed of when windows and doors would be installed, and they arrived on time. The installation went well, installers worked really hard and got everything in in one day.
I am very pleased with the results.

Great company. Always good and very well fitted doors ets. My front door was fantastic and everything I could have hoped. They are a tad pricier than others, but you definitely pay for what you get. Would thoroughly recommend

The whole experience was good.The 2 guys fitting the windows were efficient and tidy.One window had an annoying draught.Angluan fixed that by fitting a gaiter a week or two later. Customer Service was excellent.

twice they made an appointment to quote for roof trim work... failed to appear

We are very pleased with the installation of our new conservatory. The quality of the product is excellent. We highly recommend Adrian and James who installed it for us. They worked so well together. Their skill and knowledge was brilliant. And such a tidy workforce.

Despite being one of the hottest days ever, Martin got through traffic chaos and a difficult delivery access and remained good humored and informative . He made a good job of the installation.

We had a great service from Anglian team, particularly Raf, who has been very thorough and supportive at every step of the way . We would highly recommend Anglian

Months of problems, missed appointments and an installation that still isn't finished

I rarely leave reviews like this, but my experience with Anglian has been extraordinarily frustrating.

I ordered replacement bay windows and aluminium bifold doors. The sales process was slick and I was initially pleased with the products, but the installation and aftercare have been a completely different story.
During installation, one pane of the new bifold door glass was broken, leaving part of my brand-new bifold effectively single glazed.

A service appointment was subsequently arranged for 3 June. I took a day off work to be at home, only to receive a call on the morning of the appointment telling me they wouldn't be coming because they didn't actually have the replacement glass.

That wasn't even the first wasted day. I had previously taken another day off for Anglian's scaffolders, who simply didn't turn up. When they eventually arrived on the following Monday, I witnessed behaviour from members of the scaffolding crew outside my property that I considered completely unprofessional, to the point that one of Anglian's own installation team intervened.

After the cancelled June appointment, more than four weeks passed without Anglian contacting me with any meaningful update. I eventually had to raise a formal complaint.

What followed was weeks of chasing, delayed replacement glass and repeated promises of another appointment. Anglian eventually offered me £100 as a goodwill gesture for the inconvenience.

Eventually, more than two months after the cancelled June appointment, an engineer attended on a Saturday to replace the broken glass and adjust an extremely stiff bedroom window.

I genuinely thought that would finally be the end of it.
It wasn't.

After the new glass was fitted, the bifold door developed a pronounced creaking noise when opening and closing. The engineer explained that the weight of the replacement unit was affecting the door and that another service visit would now be required.

I also showed him a defect on the inside fascia of the bifold. When he rubbed the affected area, the paint came away. That now needs attention too.

A seal on the bifold that had already come away was also not repaired.

And incredibly, despite repeatedly telling Anglian that I was never given the keys to my new bifold doors, and receiving written confirmation that keys would be brought to the remedial appointment, the engineer arrived without them.

So after spending a considerable amount of money with Anglian, taking multiple days off work, enduring a cancelled service appointment, waiting months for replacement glass and repeatedly chasing their customer service team, my installation is STILL not finished and I now need yet another visit.

To be fair, the person handling my formal complaint has been polite and helpful, and the engineers I've dealt with personally have generally been pleasant. My criticism isn't aimed at those individuals.

The problem appears to be the organisation behind them.

There seems to be a serious disconnect between departments, installers, service engineers, parts and appointment scheduling. As the customer, I've repeatedly had to chase Anglian to keep the process moving.

I chose a large national company partly because I expected the installation and aftercare to be more dependable. My experience has been precisely the opposite.

At this point I don't want another apology or another promise that somebody will contact me. I simply want the brand-new windows and doors I paid for to be complete, working properly and supplied with their keys.
Months after installation, apparently that is still too much to ask.

Tomasz came over to fix a couple of items under warranty. He was very fast and efficient. Items fixed in under an hour. Very professional and courteous too. Lo

First and foremost, on the day of the installation all went smoothly and efficiently. Unfortunately from the day of the consultation to the day of the installation I had to wait three and a half months having been told it would take two to three weeks. Had no contact from them explaining the delay so I called them to seek some clarification. All was resolved giving me a date. Apart from the delay I am very happy with the end result

Our initial quote for all replacement windows given by the salesman was incorrect because when the surveyor came he informed me that 6 lintels were required that the salesman should have known. We them had to renegotiate the cost. I was then emailed 2 incorrect contracts to sign as they had wrong window specification on. The 3rd was correct. An installation date was then given with the scaffolding to be erected on day one. They never turned up and when the installer arrived on day 2 and he rang the office and was advised the scaffolding request hadn't been processed. Thankfully the installer, Lee Appleby rang a scaffolding contact he knew to see if they could get a team to do the scaffolding and fortunately they turned up a couple of hours later. Lee came across issues with measurements the surveyor had taken which caused him additional work. From Lee turning up at my house he was fantastic, working on his own in heatwave temperatures, keeping me up to date as the installation was going along and completing the work to a standard we are extremely happy with. 5 star rating for Lee and 2 star rating for Anglian

Still operate as commission based “double glazing” salesmen!!! Any organisation that can drop its quote from £80k to £50k in a matter of minutes is not credible.