Pet insurance gives peace of mind for your beloved pet costs, especially when getting older. You pay a premium for a pets age, but overall reasonably priced. We are very pleased with the customer se... See more
Company replied
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Review summary
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What people talk about most
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Can't fault them. They paid for my dogs hydrotherapy treatment for the 10 week sessions without question to treat luxating patella. Hopefully this will strengthen his knees so surgery can be avoided.... See more
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We've been with Animal Friends for a few years with both of our elderly cats. Vet has put numerous claims in on my behalf via Pawtal. All paid within a couple of days of submission with no problems... See more
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Had a referral to an orthopaedic surgeon to fix a ruptured cruciate ligament for my pooch. X-ray confirmed it - procedure complete and doing well. Paid in full at the vet hospital, but they dealt w... See more
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Company details
About Animal Friends Insurance
Written by the company
Animal Friends, providing trusted insurance to protect the nation’s pets.
- Multi-award winning pet insurance
- FREE 24/7 vet video consultations for dogs and cats
- Fuss-free claims
- Over 1 million pets insured with us
- Founded to support animal charities
Animal Friends was founded in 1998 with the sole aim of creating a better life for every animal. We provide pet insurance that also give back to animal welfare charities and conservancies. Since then, we have donated more than £9 million to over 830 charities, with each policy bought helping us to continue improving the lives of pet and wildlife around the world. We’re proud to be wildly different.
Written by the company
Contact info
No.1 The Crescent, Solstice Park, , SP4 7QA, Amesbury, United Kingdom
- 0344 55 70 300
- info@animalfriends.co.uk
- www.animalfriends.co.uk
4.6
Excellent
55K reviews
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Fast claims and payment
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Clare,
Thank you for your positive review.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Their premiums are competitive
Their premiums are competitive, and the claims process is easy, with quick payout.
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon John,
Thank you for taking the time to leave a positive review.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Making a claim was easy which ment less…
Making a claim was easy which ment less stress as my dog was able to have his operation.
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Angela,
Thank you for your positive review.
I do hope your beloved dog is healing well.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Best insurance ever
Easiest straightforward claim procedure. Paid out within a couple of days. Takes the stress out of an already stressful situation with a poorly pet. Would highly recommend this insurance 👌 😊😊
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Margaret,
Thank you for your positive review.
I am pleased that we were able to support you at a difficult time.
I hope your beloved pet is okay.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Quick & easy
Quick & easy. Dealt with vets directly. So apart from excess I didn’t need to get involved
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Sherran
Thank you for your positive review.
It is great to see that we dealt directly with your vets so you could focus on your precious pet's recovery.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon,
Thank you for your positive review.
It is great to see that your claim was processed swiftly.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Prompt paying for claims.
Prompt paying for claims.
Increase in regular payments were quite large.
Feel that I will cancel insurance when my dog is older.
August 6, 2026
Reply from Animal Friends Insurance
Good Afternoon Sheila,
Thank you for your review.
I am pleased that we settle your claims quickly.
If you would like to discuss your premium, please do contact the team who will be happy to help you. They are available Monday-Friday, 9am-5pm on 0344 557 0300.
Kind regards,
Sophie – Animal Friends Insurance
Good prompt service
Always get a response within the day.
Great it gets sorted at the vets saves me doing the paperwork.
Really quick decisions. I've been with Animal Friends about 10 years now and always had good experiences.
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Cheadle,
Thank you for your review.
It is great to see that you have had a positive experience with us!
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon Cathy,
Thank you for your positive review.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Very quick response to pay the vet…
Very quick response to pay the vet practise for my let’s treatment and my own outgoings for supplementary treatment. Very impressed.
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Kevin,
Thank you for your positive review.
I am pleased that we can deal directly with your vets so you can focus on your pets recovery.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Amazing service
Amazing service
Amazing service from Animal Friends. When I needed support for my dog, they didn’t hesitate and promptly paid the vet’s fees. It was such a relief during a worrying time.
Thank you so much, Animal Friends, for your help and support. 🐾❤️
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon,
Thank you for your positive review.
I am so pleased that we were able to support you and your beloved dog when you needed us the most.
I do hope your dog is on the mend.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Very fast service
Very fast service. I had a claim acknowledged within 24 houes and paid within 72 hours. Amazing service
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Gary,
Thank you for your positive review.
I am so pleased that we were able to settle your claim swiftly!
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Battling for a payment
My vet and I had to battle for the insurance payment that I was entitled to. So in addition to the anxiety of my pets treatment I had the additional anxiety, stress and upset of battling the unfair and inaccurate responses from Animal Friends. My pet is 11 years old and luckily has had no major issues over that time. So this was the one time i made a major claim and I was therefore hoping for a supportive and appropriate response. I feel very let down and I have lost all faith in Animal Friends. It is obvious that avoiding payments is the key company priority and agenda. Not being animal friends!
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Fran,
Thank you for your review.
I am sorry that you are unhappy.
I can confirm that all claims are assessed in line with the Terms & Conditions of your chosen policy.
Upon further review I can see that the claim was originally declined due to Dental Illness which is not something that is claimable on your cover.
You then called us and asked us to do a reassessment of the claim with further information provided by the treating vet.
With this additional information, we could see that some teeth were fractured, so we were able to finalise and accept this claim.
This was then taken further internally, and I can see that a decision was made, and you were emailed the outcome of this on the 07/08/2026.
If we can be of any further assistance, or if you would like to discuss this further, please do let us know, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Really good Company to get your pets…
Really good Company to get your pets insured with.
Made an ongoing claim for one of my dogs, all went smoothly.
Confident staff, very friendly, help put you at ease when its a stressful time.
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Debra,
Thank you for your positive review.
I am so pleased that we were able to support you and your beloved dog.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon,
Thank you for your positive review.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Claim Processing
Decisions were made quickly and I was kept fully informed on position and progress
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Kevin,
Thank you for your positive review.
I am pleased that we kept you up to date with your claim.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Very quick as assessing claims
Very quick as assessing claims, keep you up to date and pay out in a matter of days
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Miss D'Arby,
Thank you for your review.
It is great to see that we were able to finalise your claim quickly and keep you up to date.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Do not use!
Do not use!! I have rang until I am blue in the face to try get the £50 Amazon card advertised with this policy. They don’t tell you that you have to wait another 2 weeks extra after the 3 months before it’s sent. I’ve been told different things everytime I have rang. No one rings back when they say they will. Now they are saying they have sent it when it hasn’t. They won’t just give you your code over the phone. You can’t speak to the department who deals with these perks. It’s just a joke. I give up! And you won’t be able to cancel your policy afterwards either when you don’t get it! It’s just false advertising to get you to sign up with them from what I am gathering.
August 13, 2026
Unprompted review
Reply from Animal Friends Insurance
Good Afternoon Kayleigh,
Thank you for your review.
I am sorry that you are unhappy.
I can confirm that you can contact us via email on info@animalfriends.co.uk or via live chat on our website if we are experiencing high call volumes. Our team are here Monday-Friday, 9am-5pm.
In our Terms & Conditions for the online promotions such as the Amazon gift card the 3 month + 14 day timeframe is stated.
As no specific details have been left in your review, I am unable to investigate this further at this time and see what information you have been provided.
If you would like to discuss this further, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Always very quick to respond regarding…
Always very quick to respond regarding ongoing claims and reimburse quickly.
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Mrs Paul-Thomas,
Thank you for your positive review.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Brilliant company
Brilliant company. They have paid out with no quibble on 2 insurance claims for my dog. Hassel free and affordable.
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Bee,
Thank you for your positive review.
I am pleased that we were able to support your beloved dog!
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
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