Pet insurance gives peace of mind for your beloved pet costs, especially when getting older. You pay a premium for a pets age, but overall reasonably priced. We are very pleased with the customer se... See more
Company replied
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Can't fault them. They paid for my dogs hydrotherapy treatment for the 10 week sessions without question to treat luxating patella. Hopefully this will strengthen his knees so surgery can be avoided.... See more
Company replied
We've been with Animal Friends for a few years with both of our elderly cats. Vet has put numerous claims in on my behalf via Pawtal. All paid within a couple of days of submission with no problems... See more
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Had a referral to an orthopaedic surgeon to fix a ruptured cruciate ligament for my pooch. X-ray confirmed it - procedure complete and doing well. Paid in full at the vet hospital, but they dealt w... See more
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Company details
About Animal Friends Insurance
Written by the company
Animal Friends, providing trusted insurance to protect the nation’s pets.
- Multi-award winning pet insurance
- FREE 24/7 vet video consultations for dogs and cats
- Fuss-free claims
- Over 1 million pets insured with us
- Founded to support animal charities
Animal Friends was founded in 1998 with the sole aim of creating a better life for every animal. We provide pet insurance that also give back to animal welfare charities and conservancies. Since then, we have donated more than £9 million to over 830 charities, with each policy bought helping us to continue improving the lives of pet and wildlife around the world. We’re proud to be wildly different.
Written by the company
Contact info
No.1 The Crescent, Solstice Park, , SP4 7QA, Amesbury, United Kingdom
- 0344 55 70 300
- info@animalfriends.co.uk
- www.animalfriends.co.uk
4.6
Excellent
55K reviews
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Very prompt and friendly service
August 13, 2026
Reply from Animal Friends Insurance
Hi Elaine,
We are so pleased to hear that you are happy with the service provided, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
Refunded my initial charges quickly…
Refunded my initial charges quickly with no problems, and also the follow up treatments.
August 13, 2026
Reply from Animal Friends Insurance
Hi Verna,
Many thanks for your review.
Take care,
Becky - Animal Friends Insurance
Always very proactive in paying claims…
Always very proactive in paying claims and very straight forward to deal with
August 13, 2026
Reply from Animal Friends Insurance
Hi David,
Thank you for taking the time to leave a review.
All the best,
Becky - Animal Friends Insurance
Quick and efficient and kept me updated…
Quick and efficient and kept me updated throughout
August 13, 2026
Reply from Animal Friends Insurance
Hi Ros,
We are so pleased to hear this, thank you for taking the time to leave a review.
Take care,
Becky - Animal Friends Insurance
Had a referral to an orthopaedic…
Had a referral to an orthopaedic surgeon to fix a ruptured cruciate ligament for my pooch. X-ray confirmed it - procedure complete and doing well. Paid in full at the vet hospital, but they dealt with Animal Friends direct and claim paid to me within a few days.
Did what they needed to do when we needed it - highly recommend *****
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon,
We are so pleased to hear this, thank you for your review and recommendation.
All the best,
Becky - Animal Friends Insurance
Animal friends so quick and efficient
It was so easy applying for a claim
All I did was handle policy no over to vet and everything was done for me and so quickly
2 claims sorted and back in my bank in approximately 5/6 weeks
So efficient
Thank you so much
Both claims sorted in 6 weeks
August 26
August 13, 2026
Reply from Animal Friends Insurance
Hi Glenda,
We are so pleased to hear this, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
Very easy to deal with
Very easy to deal with. No qualms. Fast payment of claims. A service I can rely on. Would highly recommend.
August 13, 2026
Reply from Animal Friends Insurance
Hi Stephen,
Many thanks for your review and recommendation.
Take care,
Becky - Animal Friends Insurance
Terrible service 🤬😡
All I keep getting each day is emails leave a review and you really don’t want me to because I have nothing nice to say. I have put numerous of complaints in about different things which I am not happy with. My insurance is due to renew next month and it’s got up about an extra £40 a month £133 a month for my dog who is 15 which does have health problems and regular visits to the vets. If my dog was younger I would have changed insurances to a different company because I’m quite positive I won’t use animal friends again when I get another pet. I rang up yesterday to see if I could change my amount for each illness she gets on the life time policy has she’s getting older and needing more visits to the vets. It was the same insurance but just a higher amount which I can go up to and they told me I can’t use the conditions she has now going on to the higher amount. That was the whole point of me doing it so I didn’t go over and had to try and fork out medical bills which I haven’t got the money for. They said it can only be used for new conditions so I’ve never heard so much bull in all my life and they are a terrible insurance company and I’m not happy for what they are putting me and my dog through
August 13, 2026
Reply from Animal Friends Insurance
Hello Ben,
We are sorry to hear that you feel this way.
To confirm, claims are assessed in line with the Terms and Conditions of the policy you held when your pet’s condition was first noted.
If you choose to upgrade your policy, the upgraded Terms and Conditions would apply to any new conditions first noted after the upgrade takes effect. Any conditions noted before the upgrade would continue to be assessed under the Terms and Conditions that applied at that time.
If you would like to discuss this further, please do not hesitate to contact the team.
Kind regards,
Becky - Animal Friends Insurance
Very efficient processing of our claim
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon,
Many thanks for your review.
Best wishes,
Becky - Animal Friends Insurance
Fantastic service and care through out…
Fantastic service and care through out the process. Just want you need during a difficult and stressful time.
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon,
We are so pleased to hear that you are happy with the service provided, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Excellent service.
Excellent service.
But dreading the increase following this claim as last time it jumped up A LOT.
But claiming wise superb, would highly recommend.
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Dawn,
Thank you for your positive review.
I am pleased that you have had excellent service from the team.
We will send you the renewal documents 4 weeks in advance. If you have any queries about the premium, please contact the team on 0344 557 0300 who will be happy to help you. The team are available Monday-Friday, 9am-5pm.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Would highly recommend Animal Friends
Best pet insurance company always very helpful staff and no issue with any claims I have had to make I would highly recommend animal friends, they are the best ⭐⭐⭐⭐⭐
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Carrie,
Thank you for your review.
It is great to see that you have had a positive experience with us!
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Have always been happy with this…
Have always been happy with this company which we started 10 years ago, like that claims are made direct from the vet to animal friends and don't have to fill any forms in.The renewal prices are fair and you don't fill that you are being ripped off. Like that you get emails with updates and offers
August 6, 2026
Reply from Animal Friends Insurance
Good Afternoon Lucille,
Thank you for your review.
It is so lovely to see how happy you are with us here at Animal Friends Insurance and what a positive experience you have had.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
what's not to like
Easy to use and all done through the vets excellent what's not to like
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Steve,
Thank you for your positive review.
Great to see that we can deal directly with your vets!
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Fast claims and payment
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Clare,
Thank you for your positive review.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Their premiums are competitive
Their premiums are competitive, and the claims process is easy, with quick payout.
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon John,
Thank you for taking the time to leave a positive review.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Making a claim was easy which ment less…
Making a claim was easy which ment less stress as my dog was able to have his operation.
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Angela,
Thank you for your positive review.
I do hope your beloved dog is healing well.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Best insurance ever
Easiest straightforward claim procedure. Paid out within a couple of days. Takes the stress out of an already stressful situation with a poorly pet. Would highly recommend this insurance 👌 😊😊
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Margaret,
Thank you for your positive review.
I am pleased that we were able to support you at a difficult time.
I hope your beloved pet is okay.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Quick & easy
Quick & easy. Dealt with vets directly. So apart from excess I didn’t need to get involved
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon Sherran
Thank you for your positive review.
It is great to see that we dealt directly with your vets so you could focus on your precious pet's recovery.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon,
Thank you for your positive review.
It is great to see that your claim was processed swiftly.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
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