Pet insurance gives peace of mind for your beloved pet costs, especially when getting older. You pay a premium for a pets age, but overall reasonably priced. We are very pleased with the customer se... See more
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Can't fault them. They paid for my dogs hydrotherapy treatment for the 10 week sessions without question to treat luxating patella. Hopefully this will strengthen his knees so surgery can be avoided.... See more
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We've been with Animal Friends for a few years with both of our elderly cats. Vet has put numerous claims in on my behalf via Pawtal. All paid within a couple of days of submission with no problems... See more
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Had a referral to an orthopaedic surgeon to fix a ruptured cruciate ligament for my pooch. X-ray confirmed it - procedure complete and doing well. Paid in full at the vet hospital, but they dealt w... See more
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Company details
About Animal Friends Insurance
Written by the company
Animal Friends, providing trusted insurance to protect the nation’s pets.
- Multi-award winning pet insurance
- FREE 24/7 vet video consultations for dogs and cats
- Fuss-free claims
- Over 1 million pets insured with us
- Founded to support animal charities
Animal Friends was founded in 1998 with the sole aim of creating a better life for every animal. We provide pet insurance that also give back to animal welfare charities and conservancies. Since then, we have donated more than £9 million to over 830 charities, with each policy bought helping us to continue improving the lives of pet and wildlife around the world. We’re proud to be wildly different.
Written by the company
Contact info
No.1 The Crescent, Solstice Park, , SP4 7QA, Amesbury, United Kingdom
- 0344 55 70 300
- info@animalfriends.co.uk
- www.animalfriends.co.uk
4.6
Excellent
55K reviews
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No quibble insurance cover for my poorly dog
My 1yr old labrador became ill with a nasty bacterial infection in his digestive system. The vets contacted animal friends on day one to gain pre authorisation for treatment, which they gave and subsequently paid out with no quibbling. This made a very stressful time easier for me so I could concentrate on helping my dog get better and his recovery.
July 31, 2026
Reply from Animal Friends Insurance
Hi Neil,
We are sorry to hear that your dog has been unwell.
Thank you for taking the time to leave a review, we really appreciate this.
If we can be of any further assistance, please do not hesitate to contact the team.
Kind regards,
Becky - Animal Friends Insurance
I started off paying £25 .93 pr month (…
I started off paying £25 .93 pr month ( cheaper initially) then it DID NOT gradually creep up but jumped up to £80.54 per month. I went to the Ombudsman who investigated the unreasonable MONTHLY increase, the outcome was they can charge what they want but i had an insulting £150 credit from Animal Friends. My ongoing approach should I ever have another dog.Get insurance for 2 years , if there are no issues put your monthly money in your bank account ,name it Dog Insurance and do a standing order so if you need it it's there. Dog Insurance companies are not interested in looking after your dog only your money. Very dissapointed with their price increases and yes my dog is now 7 years old and they say the increase is his age, I hope he lives a few more years but I may need a bank loan...Ridiculous & unreasonable price increases. Shop around..Or put your money monthly aside and do WITH OUT Insurance..
August 13, 2026
Reply from Animal Friends Insurance
Hi Helen,
We are sorry to hear that you are unhappy with your renewal premium.
Our Underwriters take a number of factors into consideration when annually reviewing our premiums, which include, but are not limited to: a pet’s age and breed, any health conditions associated with the breed, where the pet is living and vet fees in that area, as well as any claims history.
If you would like to discuss your premium with our team, they are available on 0344 557 0300 between 09:00-17:00, Monday-Friday.
Kind regards,
Becky - Animal Friends Insurance
Really unimpressed by the excess and…
Really unimpressed by the excess and the requirement for the vets practice ((GBP25) to respond to the insurance company. Maybe I should have read their i’s n C’s….
Avoid.
June 18, 2026
Reply from Animal Friends Insurance
Good Morning Mr Mackay,
We are sorry to hear this.
To confirm, your excess is deducted per condition, per policy year.
Details of your excess and how this is deducted can be found within your policy documents, which are sent at point of purchase and at every renewal after.
We are unable to provide cover for the admin fee, as this is not veterinary treatment, and it is down to your vet as to if they charge this or not.
If you would like to discuss this further, please do not hesitate to contact the team.
Kind regards,
Becky - Animal Friends Insurance
I recently made a claim via my vet
I recently made a claim via my vet, I received promptly a notification from Animal vets and within two weeks my claim was dealt with,
I'm very satisfied with Animal Vets and would thoroughly recommended them
August 13, 2026
Reply from Animal Friends Insurance
Hi Jacqueline,
We are so pleased to hear this, thank you for your review and recommendation.
All the best,
Becky - Animal Friends Insurance
Speedy service
Our claim was dealt with extremely quickly & the payment made back to us within the week.
August 13, 2026
Reply from Animal Friends Insurance
Hi Karen,
We are so pleased to hear that we have been able to help, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Increased survey cost over estimate
One of our dogs recently went for surgery that turned out to be far more extensive than expected. Animals Friends covered the cost up to our max with no qualms.
August 13, 2026
Reply from Animal Friends Insurance
Hi Vaughan,
We are sorry to hear that your dog has needed surgery.
Thank you for taking the time to leave a review, we are pleased to hear that we have been able to help.
If we can be of any further assistance, please do not hesitate to contact the team.
Kind regards,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Leigh,
We are so pleased to hear that you are happy with your service provided, thank you for your review.
All the best,
Becky - Animal Friends Insurance
Been with them all my dogs life but…
Been with them all my dogs life but every year and sometime twice a year they increase the price hugely and just Blaming the under righters. Would not recommend to customers. It’s all about money not your beloved pet
August 15, 2026
Unprompted review
Reply from Animal Friends Insurance
Hi Tony,
We are sorry to hear that you are unhappy with your policy renewal.
A number of factors are taken into consideration when annually reviewing our premiums, which include, but are not limited to: a pet’s age and breed, any health conditions associated with the breed, where the pet is living and vet fees in that area, as well as any claims history.
If you would like to discuss your premium further, please do not hesitate to contact the team on 0344 557 0300 between 9am-5pm, Monday-Friday.
Kind regards,
Becky - Animal Friends Insurance
Speedy and efficient
August 13, 2026
Reply from Animal Friends Insurance
Hi Jen,
We are so pleased to hear this, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Denise,
We are so pleased to hear this, thank you for your review.
All the best,
Becky - Animal Friends Insurance
Quick and seamless!
August 13, 2026
Reply from Animal Friends Insurance
Good Morning,
We are so pleased to hear this, thank you for your review.
Best wishes,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Good Morning,
We are pleased to hear this, thank you for taking the time to leave a review.
All the best,
Becky - Animal Friends Insurance
Animal Friends are the best
Animal Friends are the best. We have a little Shih- Tzu Poodle. She has encountered so many health problems in her short life. Every time anything happens Animal Friends pay out for her. She has just had her second operation- they paid within a few days. Thank you so much.
August 13, 2026
Reply from Animal Friends Insurance
Hi Denise,
We are so pleased to hear this, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Prompt response to postal claim
Prompt response to postal claim, although I was required to resubmit a document which had been included in the original claim, because the documents had not been checked carefully. Once I resubmitted the document payment was prompt and as expected.
August 13, 2026
Reply from Animal Friends Insurance
Good Afternoon,
Many thanks for taking the time to leave a review.
Best wishes,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Lisa,
We are so pleased to hear this, thank you for your review.
Take care,
Becky - Animal Friends Insurance
Fantastic service
They paid my claim directly to the vet without any delay or fuss, made a stressful time alot easier to deal with.
August 13, 2026
Reply from Animal Friends Insurance
Hi Debbie,
We are so pleased to hear this, thank you for taking the time to leave a review.
Best wishes,
Becky - Animal Friends Insurance
no quibble fast reimbursement
no quibble fast reimbursement for vet fees when submitted by the vet through VetPawtal. A really good service, and when I needed to contact by phone, that was good too.
August 6, 2026
Reply from Animal Friends Insurance
Hi Gwen,
We are so pleased to hear that you are happy with the service provided, thank you for taking the time to leave a review.
Best wishes,
Becky - Animal Friends Insurance
We have had a few claims over Baileys 9…
We have had a few claims over Baileys 9 years and so far we have no complaints. We always get Acorn vets to claim and the claims have always been sorted within a couple of days. We would highly recommend animal Friends pet insurance
August 13, 2026
Reply from Animal Friends Insurance
Hi Christine,
We are so pleased to hear that we have been able to help, thank you for your review and recommendation.
All the best,
Becky - Animal Friends Insurance
My claim was made directly by the vet…
My claim was made directly by the vet via the hub and was handled by Animal Friends promptly.
August 13, 2026
Reply from Animal Friends Insurance
Hi Angela,
We are so pleased to hear that we have been able to help, thank you for taking the time to leave a review.
All the best,
Becky - Animal Friends Insurance
Reply from Animal Friends Insurance
Hi Pauline,
We are so pleased to hear that you are happy with the service provided.
Thank you for taking the time to leave a review.
All the best,
Becky - Animal Friends Insurance
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