Animal Friends Insurance Reviews

54,974

•

4.6

Insurance Agency

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Review summary

Created with AI, based on recent reviews

Considering 10,188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the claims process is exceptionally fast and straightforward, especially when veterinary practices submit paperwork directly through the online portal. People also deeply appreciate the supportive customer service and quick payout times during stressful veterinary emergencies. However, some reviewers were not happy with claim payouts, mentioning unexpected deductions, disputes over covered conditions, or difficulties receiving the full expected amounts. A few other people also felt that phone support lacked empathy, noting long reply delays and inconsistent information when trying to reach representatives for help.

What people talk about most

Claim

Reviewers highlight positive aspects of claim procedures, noting that they are generally straightforward and... See more

Service

Customers had positive experiences with service, noting fast reimbursement and helpful communication.... See more

Payment

Customers consistently note positive experiences with payment, highlighting fast payouts and seamless direct... See more

Customer service

Clients share positive opinions on customer_service, noting that advisors are generally pleasant,... See more

Response time

Users describe positive interactions with response_time, highlighting consistently prompt and efficient... See more

Reviews shaping this summary

Pet insurance gives peace of mind for your beloved pet costs, especially when getting older. You pay a premium for a pets age, but overall reasonably priced. We are very pleased with the customer se... See more

Company replied

Can't fault them. They paid for my dogs hydrotherapy treatment for the 10 week sessions without question to treat luxating patella. Hopefully this will strengthen his knees so surgery can be avoided.... See more

Company replied

We've been with Animal Friends for a few years with both of our elderly cats. Vet has put numerous claims in on my behalf via Pawtal. All paid within a couple of days of submission with no problems... See more

Company replied

Had a referral to an orthopaedic surgeon to fix a ruptured cruciate ligament for my pooch. X-ray confirmed it - procedure complete and doing well. Paid in full at the vet hospital, but they dealt w... See more

Company replied

Company details

About Animal Friends Insurance

Written by the company

Animal Friends, providing trusted insurance to protect the nation’s pets.

Multi-award winning pet insurance
FREE 24/7 vet video consultations for dogs and cats
Fuss-free claims
Over 1 million pets insured with us
Founded to support animal charities

Animal Friends was founded in 1998 with the sole aim of creating a better life for every animal. We provide pet insurance that also give back to animal welfare charities and conservancies. Since then, we have donated more than £9 million to over 830 charities, with each policy bought helping us to continue improving the lives of pet and wildlife around the world. We’re proud to be wildly different.

Written by the company

Contact info

No.1 The Crescent, Solstice Park, , SP4 7QA, Amesbury, United Kingdom
0344 55 70 300
info@animalfriends.co.uk
www.animalfriends.co.uk

4.6

Excellent

55K reviews

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All reviews

(54,974)

9,923 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

5 days ago

Takes so long to get a claim through

Takes so long to get a claim through! Don t think my vets help, there’s a claim from 1 st may still not been finalised.

August 13, 2026

Reply from Animal Friends Insurance

5 days ago

Hi Suzanne,

We are sorry to hear this.

Upon review of your policy, I am unable to see an outstanding claim.

If you do believe that there is a claim still to be processed, we kindly ask that you call the team on 0344 557 0300, between 9am-5pm, Monday-Friday.

Kind regards,

Becky - Animal Friends Insurance

5 days ago

Animal friends have always been quick…

Animal friends have always been quick turnaround and easy to make a claim. This is really important, especially when going through a very stressful time with our lovely pets x

August 13, 2026

Reply from Animal Friends Insurance

5 days ago

Hi Claire,

We are so pleased to hear that we have been able to help, thank you for taking the time to leave a review.

All the best,

Becky - Animal Friends Insurance

5 days ago

Easy claim via Pawtal

Easy reporting via the vet's use of Pawtal.
Quick payment

August 13, 2026

Reply from Animal Friends Insurance

5 days ago

Hi John,

We are so pleased to hear this, thank you for taking the time to leave a review.

All the best,

Becky - Animal Friends Insurance

5 days ago

Very good service

August 6, 2026

Reply from Animal Friends Insurance

5 days ago

Hi Margaret,

We are so pleased to hear that we have been able to help, thank you for taking the time to leave a review.

All the best,

Becky - Animal Friends Insurance

5 days ago

Very pleasant and helpful on phone and insurance claim money always comes back into paying account quickly. Delighted with service

August 13, 2026

Reply from Animal Friends Insurance

5 days ago

Good Afternoon,

We are so pleased to hear this, thank you for your review.

Take care,

Becky - Animal Friends Insurance

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