Anna Lou made the most beautiful bespoke, personalised necklace for a leaving present for a colleague. I cannot wait for my colleague to see it she is going to absolutely love it. Anna Lou create... See more
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I absolutely love the mother-of-pearl d pendant and ball chain in 14ct white gold. So pretty and wearable for dressing up or casual. Excellent service too. The only reason for 4 stars instead of 5 is... See more
Ordered a number of items from Anna Lou including name necklaces, letter bracelets, letter chains, star sign bracelets etc and everything arrived looking gorgeous. I contacted Anna Lou prior to placin... See more
I received my first piece of Anna Lou of London Jewellery for my 30th birthday a name necklace which I wear most days and treasure. I have recently ordered 4 new pieces, engraved initial rings and... See more
Company details
Written by the company
Find a wide range of beautiful statement necklaces and personalised jewellery at Anna Lou. Elegantly engraved or personalised pieces, made in the UK.
Contact info
Warriner Gardens 71, SW11 4XW, London, United Kingdom
- www.annalouoflondon.com
4.4
Excellent
302 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Lovely affordable jewellery that’s a…
Lovely affordable jewellery that’s a little different from the usual online stores. Arrived quickly and the little heart necklace made a lovely present
October 16, 2023
Unprompted review
Reply from Anna Lou of London
Hi. Thank you so much for a wonderful review. I’d like to give you a special discount code for £10 off your next order so please DM me on Instagram @annalouoflondon or Tik tok @annalouoflondonjewellery if you’d like the code. Have a wonderful weekend and please come back soon 🤩🙌 x Anna
Name & heartbeat necklaces
Beautiful necklaces… I had ordered the gold plate name necklace a few years ago loved it so decided to order 14ct gold one STUNNING..they arrived in beautiful boxes .. gift bag & tags… I’ve ordered before and they have never disappointed me… will be back again .. customer service amazing… quick delivery so so happy with my purchases
October 10, 2023
Reply from Anna Lou of London
Thank you so much for your wonderful review I thought your necklace looked great! I would like to give you a special voucher in case you want to buy anything perhaps as a Christmas gift! DM me on Instagram and I will send you the code as a thank you. X
Fantastic service
Fantastic service, lovely necklace with pretty box.
October 5, 2023
Unprompted review
Reply from Anna Lou of London
Hi. Thank you so much for a wonderful review. I’d like to give you a special discount code for £10 off your next order so please DM me on Instagram @annalouoflondon or Tik tok @annalouoflondonjewellery if you’d like the code. Have a wonderful weekend and please come back soon 🤩🙌 x Anna
Lovely Necklace Great customer service
I ordered a necklace and forgot to put the stone colour down. I sent an Email, which was quickly answered and sorted out. Necklace arrived beautifully packed. Highly recommend
September 18, 2023
Unprompted review
Reply from Anna Lou of London
Hi. Thank you so much for a wonderful review. I’d like to give you a special discount code for £10 off your next order so please DM me on Instagram @annalouoflondon or Tik tok @annalouoflondonjewellery if you’d like the code. Have a wonderful weekend and please come back soon 🤩🙌 x Anna
Fab site beautiful jewellery !!Anna…
Fab site beautiful jewellery !!Anna even fast tracked my necklace so that I could wear it on holiday without paying for it xx
October 2, 2023
Reply from Anna Lou of London
Hi. Thank you so much for a wonderful review. I’d like to give you a special discount code for £10 off your next order so please DM me on Instagram @annalouoflondon or Tik tok @annalouoflondonjewellery if you’d like the code. Have a wonderful weekend and please come back soon 🤩🙌 x Anna
Brilliant company
Brilliant company . Necklace arrived within a week. The necklace was just beautiful and very good quality.
October 4, 2023
Unprompted review
Reply from Anna Lou of London
Hi Hayley. Thanks for your wonderful review. If you dm me on insta I’ll drop you a discount code as a thank you. Anna
I have already bought the same item for…
I have already bought the same item for my wife so I new the quality was very good. My daughter loves it. Would recommend.
September 26, 2023
Reply from Anna Lou of London
Hi. Thanks for your wonderful review. If you dm me on insta I’ll drop you a discount code as a thank you. Anna
Great customer service
Great customer service, quick response, wonderful product ❤️
September 13, 2023
Reply from Anna Lou of London
Hi. Thank you so much for a wonderful review. I’d like to give you a special discount code for £10 off your next order so please DM me on Instagram @annalouoflondon or Tik tok @annalouoflondonjewellery if you’d like the code. Have a wonderful weekend and please come back soon 🤩🙌 x Anna
Owner shouted at me
Came across this brand at the jewellery show in London. I was looking at their product and took a photo to send to my sister to show her the brand as she's a big jewellery lover, the owner of the brand shouted at me telling me to stop taking a picture, made me extremely uncomfortable. Definitely will never shop from them again after a very awkward encounter with them...
September 21, 2023
Unprompted review
Reply from Anna Lou of London
Hi. At the jewellery show in London, photography of the stands and the products is strictly forbidden and there is a big sign as you go into the show. So apologies if it seemed a bit aggressive but I don’t think I shouted at you I just made it clear that photos weren’t allowed. I’m more than happy to help if there is a product that you would like some more information about and wouldn’t want you to get the wrong message about me in the brand. If you would like to get in touch of my number is (07738) 470156 and I’m more than happy to send you an image on WhatsApp or you can give me a call and I can help with any questions that you might have. Best wishes. Anna
Great product
Great product, fast service and beautifully gift wrapped. My daughter loved the personalised necklace. Delayed doing a review because it was for her birthday. Thank you!!!
July 30, 2023
Unprompted review
Reply from Anna Lou of London
Hi. Thank you so much for a wonderful review. I’d like to give you a special discount code for £10 off your next order so please DM me on Instagram @annalouoflondon or Tik tok @annalouoflondonjewellery if you’d like the code. Have a wonderful weekend and please come back soon 🤩🙌 x Anna
Really good only problem was late for…
Really good only problem was late for birthday
September 12, 2023
Reply from Anna Lou of London
Hello! I greatly appreciate your fantastic review. If you reach out to me on Instagram, I would be more than happy to provide you with a special discount code as a token of my gratitude. Best regards, Anna.
Reply from Anna Lou of London
Hi. I’m so sorry I saw your email earlier this morning but I hadn’t had a chance to reply yet today. I have told the workshop we made the wrong colour and the replacement is in production already so I’ll send in the next few days. Many thanks. Anna
Couldn’t be happier with the custom…
Couldn’t be happier with the custom made Greek name necklace I ordered for my daughter, the team were so helpful throughout the process and the finished product is stunning
September 8, 2023
Unprompted review
Reply from Anna Lou of London
Thanks a lot for the awesome review. DM me up on Insta and I'll arrange you a discount code to show my appreciation. Cheers, Anna.
Beaut stuff will definitely jewel be buying…
Beaut stuff will definitely be buying more love it all xxx
August 23, 2023
Reply from Anna Lou of London
Appreciate your awesome review. DM me up on insta and I'll send you a discount code as a thank you. Cheers, Anna
Side K initial
Love the side K necklace, just the right size and looks beautiful on
September 3, 2023
Unprompted review
Reply from Anna Lou of London
Hi. Thank you so much for a wonderful review. I’d like to give you a special discount code for £10 off your next order so please DM me on Instagram @annalouoflondon or Tik tok @annalouoflondonjewellery if you’d like the code. Have a wonderful weekend and please come back soon 🤩🙌 x Anna
Jewellery you can’t get elsewhere.
My sideways initial K necklace is beautiful, I love love love it.
Great quality and very well made, definitely worth waiting that little extra time for.
When I ordered it I had the choice of chain and the length of it, length was no problem but a visual guide of the types of chains available would have made the ordering a little easier, as it was I had to Google them.
Thank you so much, Anna Lou of London, I will be buying again in the very near future.
August 14, 2023
Unprompted review
Reply from Anna Lou of London
Hi. Thank you so much for your lovely review. Anna x
Was quick service and necklace is great
August 23, 2023
Great personal service
Great personal service. I was able to contact Anna Lou in regards to my order. It was packaged and delivery beautifully!
I would ideally like the differences in cost for the different metals of the chains to be less.
August 12, 2023
Unprompted review
Avoid - money down the drain
Avoid - you have no idea what you're paying for now.
Ordered the same personalised item, one year apart. Second necklace just arrived and it is double the size of the one I ordered last year. It's tacky and completely unwearable. And of course, no returns, so £85 down the drain.
This is also the second order where I've tried to get in contact with them and had no response.
I used to really like this company, but this is my second bad experience, meaning that I've now given them £170 for things I cannot wear. Will not be making that mistake a third time.
UPDATE: After completely ignoring two messages about my order, the company has the absolute gall to instead message me with some promotion to get me to waste more money with them. I don't think so.
August 25, 2023
Unprompted review
Reply from Anna Lou of London
Hi. I’m sorry you have had an issue. I will be more then happy to resolve the problem for you. If you can email me anna@annalouoflondon.com I can get back to you straightaway. Or I can call you tomorrow and fix any issue you have with production if you send me your contact details and order number . Many thanks. Anna
Did fnot look anything like picture
Did not look anything like picture, a much less brighter pink, very poor quality forthe money, Im so disappointed.
August 20, 2023
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