Answer4u Reviews 493

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Great service from a provider that genuinely cares about our customers. Their team are responsive, professional, and a extension of our own service. A special shout out to our Account Manager Dallas,... See more

Company replied

Rated 5 out of 5 stars

Fantastic support from Adam at A4U. Really needed something delivered at pace and Adam went WAY above and beyond to make it happen. This allowed us to demonstrate a really agile service capability t... See more

Company replied

Rated 5 out of 5 stars

We’ve worked with other contact centre providers and Answer4U is the best thus far. We needed bespoke, personal and quite a complex script process. As always, a few challenges to get it to w... See more

Company replied

Rated 5 out of 5 stars

Absolutely exceptional service. Our Key Account Manager, Dallas, has been great. They quickly understood exactly what we needed, a bit more than just an answering service, and we were live far quicker... See more

Company replied

Company details

  1. Call Center
  2. Telephone Answering Service

About Answer4u

Written by the company

Here at Answer4u we understand that trusting your business calls to a third party organisation can feel like a huge leap of faith.

Your customers will always be your number one asset so choosing the right partner to handle your calls is an important business decision that you will only want to have to make once. Having been in the telephone answering service business since 2004, Answer4u has the experience, technology and advanced infrastructure in place to make your final decision a reassuringly easy one.

Our experienced team is what makes us different.

Written by the company

The people you and your customers will connect with
We’re proud to have one of the highest staff retention rates in the call centre industry. That means we have a team of experienced call handling telephonists who understand how important that first call, and every call thereafter, can be. We operate as an extension to your business, treating your customers with the highest level of professionalism and expertise.
Technology – Supporting great people with great technology
By continually investing in the latest Call Centre technology you receive the best call handling service available. Our use of resilient technology infrastructure means our levels of service are never compromised and your answering service never suffers. All call handling aspects of your business are fully supported giving you peace of mind.

FREE 30 Day Trial Period

So you can experience a true reflection of the cost effectiveness and efficiency of our services, we offer a FREE trial period of up to 7 days.

So you can experience a true reflection of the cost effectiveness and efficiency of our services, we offer a FREE trial period of up to 7 days.
We 100% guarantee an uninterrupted, resilient service 24/7/365 for your business.

Contact info

4.9

Excellent

TrustScore 5 out of 5

493 reviews

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Rated 5 out of 5 stars

Excellent service and very competitive pricing.

As a Media Agency been using A4U for many years now for us and our clients call handling. Nothing but excellent service and very competitive pricing. Highly recommended.

October 28, 2019
Unprompted review
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Reply from Answer4u

Thank you for your review Brad it's fantastic to receive such positive feedback from one of our long standing customers.

Many thanks

Dwight

Rated 5 out of 5 stars

Great professional service

We have used Answer4u for many years for our in and out of hours answering service. Our customers are dealt with quickly and efficiently. Great service.

October 25, 2019
Unprompted review
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Reply from Answer4u

Hi Ian

Its always great to get feedback from a long standing client, thank you for taking the time to review the service.

Many thanks

Dallas

Rated 5 out of 5 stars

We use Answer4u as a call overflow…

We use Answer4u as a call overflow service, they have proved to be a reliable and professional partner. The management portal is easy to use and allows us to change settings on the fly. Recommended.

October 25, 2019
Unprompted review
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Reply from Answer4u

Hi Colin

Thank you for the review we really appreciate you taking the time to comment on our service.

Many thanks

Adam

Rated 5 out of 5 stars

Friendly & Helpful

Always friendly staff and helpful whenever I have spoken to them.

Over the past few months there has been alot of changes with our account (due to company changes) and each time they are patient & useful.

October 22, 2019
Unprompted review
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Reply from Answer4u

Thank you for taking the time to review the service, it's always nice to receive positive feedback.

Many thanks

Dwight

Rated 5 out of 5 stars

We use Answer4u to answer our out of…

We use Answer4u to answer our out of office hour calls. They have provided an extremely professional and bespoke service, answering many techincal questions to our customers. Their customer service with both us and our customers is excellent and they answer any queries and concerns we have quickly. We wholeheartedly recommend them. Thank you for providing us with a top quality service.

October 22, 2019
Unprompted review
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Reply from Answer4u

I'm pleased to hear how well the service is working for you, thank you for reviewing the service.

Many thanks

Dwight

Rated 5 out of 5 stars

Great service peace of mind

Great service. I have used this service for the last 9 years and have been really happy with the call operators and have had in calling clients comment on how efficient the call handlers are.
It is a great comfort to know competent polite people are there to represent my business when I am not available.

September 27, 2019
Unprompted review
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Reply from Answer4u

Thank you for taking the time to review the service.

Many thanks

Dallas

Rated 5 out of 5 stars

we have been using answer4u for over an…

we have been using answer4u for over an year now and they have been really professional and taken a lot of time to understand our business needs.

September 25, 2019
Unprompted review
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Reply from Answer4u

Its great to receive your review Bala, I'm pleased how well the service is working for you.

Many thanks

Adam

Rated 5 out of 5 stars

Smart Marine Locks Ltd enjoy a great experience

The simple explanation of services was clear and allowed me to chose the best option for my business. The speed and efficiency of set up was incredible. Within 6 hours of my first inquiry I had a working telephone answering service on a bespoke number with efficient scripting and a great support service in place. My Answer4u Key account Manager was efficient, extremely friendly and very supportive. It has been a pleasure dealing with Answer4u and great value for money.

September 23, 2019
Unprompted review
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Reply from Answer4u

Hi Iain

Thank you for your review, I'm please to hear the service is working well for you.

Many thanks

Dallas

Rated 5 out of 5 stars

Great service

Great service, quick onboarding.

September 12, 2019
Unprompted review
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Reply from Answer4u

Hi Aaron, thank you for taking the time to review the service.

Many thanks

Adam

Rated 5 out of 5 stars

Great customer service

Great customer service, very responsive and simple to use

August 19, 2019
Unprompted review
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Reply from Answer4u

Thanks Tony, its always great to hear positive feedback from our customers.

Many thanks

Dallas

Rated 5 out of 5 stars

Call Answer Service

Call Answer Service - So far we've received a great service from Answer 4 U. They really helped to make the process easy to set up and get going. Minimal fuss. Uncomplicated. Any time we need to update the call scripts, we give them a shout and it's done. Easy as that. They have continued to work with us to improve the service on offer and have even looked at other areas where they may be able to help us in the future.

Thanks guys.

August 6, 2019
Unprompted review
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Reply from Answer4u

Thank you Everton for reviewing the service

Many thanks

Adam

Rated 4 out of 5 stars

Always a Great Service

We have been using Answers4U for years and they have always provided a fantastic service which they are happy to adjust if we need them to, which is very useful for our business model.

Very helpful and punctual if we need help or need to make changes to our account and its great that they able to offer 24/7 help line to our customers.

Highly Recommend.

August 6, 2019
Unprompted review
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Reply from Answer4u

Hi Courtney

It's great to receive positive feedback like this from a long standing client. Thank you for taking the time to review the service.

Many thanks

David

Rated 5 out of 5 stars

Migration to Answer-4u

We migrated to Answer-4u further to issues with our previous provider, and have enjoyed a significant improvement in service. The changeover was seamless - absolutely hassle free - and the operators are both friendly and efficient. Recommended

August 1, 2019
Unprompted review
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Reply from Answer4u

Thank you for review, I'm really pleased to hear how well the service is working for you.

Many thanks

Adam

Rated 5 out of 5 stars

Customer service is expectional

Customer service is expectional, our customers have very complex and timed contracts, the agents are very professional and have learnt about our products in turn allowing them to handle all our calls with confidence.

July 31, 2019
Unprompted review
Answer4u logo

Reply from Answer4u

Hi Deborah, thank you for the great feedback

Many thanks

Dallas

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