Anthem Management Limited Reviews 

Anthem Management recently did a rebranding from Hazelvine which I assume was because of their bad reputation. In their introduction, Anthem stated they were moving to a region-based way of working to improve service. I regret to say nothing has changed and Anthem provided the same dismal 'service' that Hazelvine did. Fees are high and they appear to be a law to themselves to charge whatever they want. Turn over of staff is high and we end up with a new property manager often. This means there really is no management of the property and when something is done it is bodged in the same way as the previous property manager (as there likely wasn't any handover). This in turn adds costs to leaseholders bills. We have had some serious safety concerns at my block and Anthem have done absolutely nothing about it. Very disappointing. I decided they have had enough of my money and am following their complaint process by the book. Unfortunately they didn't follow (or even reply) their complaints process so have had to escalate further. I have no faith that this will have any success so am exploring other options.

The other reviews speak for themselves.

We’re currently in a chain with a buyer that is still waiting on this “company” to send the sales management pack. She paid almost a month ago. They have heard absolutely nothing back even when they were told it would take no more than 15 days to get back to us. We have all chased and chased to assist. This is holding up 3 parties sales and affecting all of us financially. Everything else is ready but because of this the one parties enquires cannot be answered.

We have had to get our MP involved as they don’t even answer their calls.

Awful company. Customers held to ransom trying to buy or sell property’s. Chain collapsed due to lengthy delays (months!) in Anthem supplying management pack required to complete sale and purchase. You would think you were asking for a free service but you’re actually paying for something to not happen too. At our wits end and solicitors legally powerless to pursue management companies from controlling people ability to complete property sales.

One of the worst company we had to deal with ever. They don't reply to your communications or take up any actions to repair things. The only communication you receive is bills with extra charges while no work is completed.
Doesn't matter which name the choose Liv, Hazlevine, Anthem...

The lift is now broken for months now, the enty system is broken for over 2 years, multiple health, safety and hygiene code broken all over the building.

Absolutely diabolical.

I paid for a sales management pack 24 days ago and have heard nothing. Their SLA is 15 days. I call, I email, I'm ignored.

Would give zero stars if I could. The worst property management company I have ever had the misfortune of being forced to deal with. The ceiling is falling in where we live - only a matter of time before someone is injured - and they do absolutely nothing. Terrible company.

I have been trying to get action taken from Anthem management since I raised several issues in December 23 and January 24. These include a hole in the stairwell ceiling which started as a small leak and now looks in danger of the plaster falling down. Also security issues with faulty door locks, one door entry panel being out of order for over two years, and one lift not working for over two months now, with serious consequences for residents who have small children or mobility issues.
Each email is either ignored or partially answered, the responsibility is constantly passed from one staff member to another and no one is actually doing anything. The complaint procedure is a waste of time.

I do not know how this company is still in business, they are certainly NOT managing our property. Avoid if you have the choice.

Poor, poor, very poor… they don’t listen their customers very poor.

An awful property management business that used to be called Hazelvine.Worst management company ever, not responding regularly, doing exactly nothing from their duties, they not fixing problems at all but just want money.Awful management company. Does nothing and knows nothing about property management avoid.

Extremely disappointed with Anthem Management's handling of Marriotts Walk. Despite numerous emails, they consistently ignore our concerns and fail to address important maintenance issues. Instead of resolving problems, they keep ignoring us without justification. This is unprofessional and unacceptable. I urge potential clients to consider this before engaging their services.

This is honestly and truly the worst management company I have ever dealt with. No one calls back no one deals with maintenance issues.
Please note this company is Liv property maintenance company that has changed its name probably through the amount of negative reviews. Look up Liv group and this is who Anthem are beware and avoid like the plague!

Anthem didn’t inform us that they were our new agents. There is a Balancing adjustment charge of £360 and cannot contact anyone. They have now sent our details on to a new provider

Particularly bad service, no communication, radio silence and no follow-ups, very disappointing and not to be recommended.

Terrible company, so far so bad!!
This company have just taken over management of our block of flats. Management fee has gone up by over 40%, No parking permits yet issued, they never answer the phone and sent a photocopy of the regulations printed in the wrong format such that some were missing or could not be read. How can they be that bad!!
Not looking forward to being so called managed by this company. Actions will have to be taken I fear.

Absolutely disgusting company. I am selling a flat that was run by them, they asked for a fee of £385 to pay for the management pack. They then said they don’t provide this, and two months later have still refused to give the money back or respond to any attempts at written or verbal communication.

phoned to pay ground rent charge as the website they put in there letter does NOT have the ground rent to pay on it for some reason so i am left with only option of phoning them.

1st time phoned was very quick pick up. GREAT !!.

Till they quoted me a extra £72 late payment charge saying they sent the letter 30th April when I just received it through the post 2 days ago ??? the man on the other side said don't worry I will put you through to another team then proceeded to HANG THE PHONE UP ON ME. I have then immediately redialled to be put on hold indefinitely multiple times with no way of getting through to them.

No doubt they see my number popping up and dont want to answer ? i dont understand why when i want to pay them money and all i did was question the extra charge on top ??

VERY DODGY ANDD SHADY COMPANY WHICH HAS CHANGED NAME 2 TIMES IN LAST 3 YEARS BUT EVERY TIME THEY CHANGE IT IS SAME PEOPLE ON OTHER SIDE AND AS YOU CAN SEE PREVIOUSLY THEY HAVE NEVER GOT ANYTHING ABOVE A 1 STAR RATING EVER AS THEY HAVE NEVER GIVEN GOOD SERVICE EVER. THEY SEEM TO CHANGE AFTER THEY RECIEVE MORE THAN 1000 1 STAR REVIEWS EACH TIME. HOW THIS CAN BE LEGALLY OK TO DO I DO NOT UNDERSTAND !!!!!!

Truly bloody awful company that replaced Hazelvine with the same terrible service levels. Never pick up the phone. Rip off merchants.

Terrible customer service, Anthem Management recently transferred from Hazelvine and service levels have been non existent. They fail to respond to any requests for maintenance or repairs.
Recommend you avoid this company

There should be an option to leave no stars.

This company are paid by the residents to maintain the garden areas. All they have ever done is cut the grass. The grass is covered so much in weeds, there are more weeds than grass. The flower beds are fully of grass and weeds with hardly any plants. If one of the small trees die, they don’t replace it. A few times they haven’t collected the mown grass and have left it. Some times they don’t turn up.

If you email them, they don’t reply back to you.

AVOID AVOID AVOID

This company have taken over the LIV group who are equally as bad. Terrible accountability - can’t get hold off people. Don’t send relevant information when transferring management company’s and have left us without a fire risk assessment in our block of apartments! If you are ever in need of a company to manage your leasehold I urge you to avoid these lot like the plague!

Disgusting company! Recently took over management of the close I live in, contracted the ground keeping out to a bunch of cowboys without obtaining quotes and or speaking to anybody and now the place looks horrible. So far three phone calls and five emails in and I’ve not got anywhere with them. I had obtained the name of the person dealing with my area but they no longer work for the company within the three days I had their contact details!

Worst thing is they tell you they can’t deal with anything over the phone as they want you to email in so they can ignore it.

Sad truth of the state of the country that profit machines like this have no accountability and are able to exist, having such a negative impact on peoples’ lives..