System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more
The PC I was sent is living up to the expectations in every way. With the only thing I can complain about being that it's the wrong colour, which did scare me as I thought orders got mixed up but i... See more
Took a little longer than expected and did the fastest ship option, had a major technical issue on their part so I was fine with it. Support Staff were amazing, PC arrived and haven't had a problem. W... See more
Company details
Written by the company
Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
Contact info
Air Center Blvd, 77032, Houston, United States
- 215-565-1069
- Support@ApexGamingPCs.com
- www.apexgamingpcs.com
4.3
Excellent
505 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I ordered somthing on the 31st of…
I ordered somthing in late October and it still hasn’t come in and it’s currently the 23rd of September but someone from Apex called me and informed me that they were just getting started to sell parts on their website and we’re working out kinks and gave me a 50% refund. This is great customer service.
August 31, 2025
Unprompted review
Reply from Apex Gaming PCs
Thank you for taking the time to leave a review.
We apologize for the delay, and we will work with you. We sent you an email in regard to this situation and would like to make this up to you. We request that you take a look at that email and respond at your convenience.
Some hiccups, but great customer service & support
I would love to give 5 stars, but I simply can't because we had some issues with getting set up. Unfortunately, it was not usable right out of the box. There were a few issues with setting up the Windows system, and then the Wifi. Thankfully, Nick and Robert were both great, and we were able to get the PC up and running! The system itself seems great, and my son is very happy with the purchase.
August 28, 2025
Reply from Apex Gaming PCs
Thank you for taking the time to share your experience. We truly appreciate your honesty and are glad to hear that Nick and Robert were able to get everything resolved so your son could start enjoying his new PC. I completely understand how first impressions matter, and I’m sorry that setup wasn’t as smooth as it should have been.
We’re always working to make sure our systems are ready to go right out of the box, and your feedback helps us continue improving that process. I’m grateful for your patience during setup and thrilled to hear your son is happy with the system now that it’s running.
If you ever run into questions or need assistance in the future, our team is here to help seven days a week. We want you to feel confident in both your purchase and our support.
Thank you again for your review—it means a lot to us.
Very prompt and courteous and even…
Very prompt and courteous and even fixed a misconception on email. After purchasing received multiple emails from the company one showing 16gb Ram when it was suppose to be 32 GB of Ram but the engineer that Id an appointment with quickly resolved the issue by telling me it's two 16GB stick for the 32Gb Ram. He explained it automatically puts 16Gn on there but needs to be change showing the quantity of two but its an automatic reply showing only the 16 but not showing the quantity of sticks.
September 6, 2025
Unprompted review
Reply from Apex Gaming PCs
Thank you for sharing your experience with us. I’m glad to hear that our engineer was able to quickly clear up the confusion and provide reassurance about your system’s RAM configuration. You’re absolutely correct—your PC includes two 16GB sticks, which together make up the full 32GB of RAM.
I also appreciate you pointing out the email discrepancy. We’ll review that to make sure our automated messages more clearly display the total configuration in the future. Feedback like this helps us improve and ensure a smoother experience for all of our customers.
We’re happy everything is now set up as expected, and if you have any other questions or need help down the road, our team is here seven days a week to assist.
Thank you again for your thoughtful review and for choosing Apex Gaming PCs!
the guys at apex helped me diagnose my…
the guys at apex helped me diagnose my pc that i had for 3 years. sent me the part and help me troubleshoot when i didn’t install it correctly. definitely give these guys a chance they have great deals for great quality.
August 27, 2025
Computer is fantastic!
September 6, 2025
Unprompted review
I sent my laptop back for repairs and…
I sent my laptop back for repairs and they kept me well updated and told me everything that was wrong but after there was a miscommunication and it was shipped to the wrong place but the immediately helped me find where it was sent and got it returned to them and it’s back on the way to me! 10/10 apex gaming is the best gaming computer provider 😎
September 5, 2025
Unprompted review
Thank you Apex
Your staff made my experience completely stress free. I am very happy with my purchase from Apex, and I would recommend Apex to everyone.
August 26, 2025
This is my first gaming pc so I dont…
This is my first gaming pc so I dont have any knowledge about them. But so far im loving it.
August 25, 2025
They are professionals
They were great professional and let me know when anything came up
March 16, 2025
Unprompted review
Canadian Purchase
Apex was really knowledgeable, after asking me what my goal was for the PC they made the recommendations to improve it and gave me the explanations as to why they thought those modifications would benefit me. My only sore spot was the chair I ordered did not show up and I had to email them to find out the chairs are not shipped to Canada strangely.
August 26, 2025
Unprompted review
Customer service is pretty good website su
Unable to cancel my order within the 2 hour limit because your website sucks and I spent the two hours trying to find a way to cancel. I tried calling and the number just says that you don't take calls. It says to contact via chat but there was no chat option.
August 30, 2025
Unprompted review
Reply from Apex Gaming PCs
Hi Joel,
You placed your order on 08/31/2025 at 12:15pm CST, and you emailed us about an hour later to request a cancellation. Your order was cancelled and fully refunded at 4:53pm CST that same day. Please note this was also on a Sunday during Labor Day weekend, outside of our normal business hours.
We’d greatly appreciate it if you could consider updating your review, as it doesn’t reflect the reality of the situation. Your refund was processed promptly, and there was no loss to you.
Thank you for giving us the chance to clarify.
—Apex Gaming PCs
The led strip wasn’t working properly
The led strip wasn’t working properly, called August 7th replacement was suppose to come out, as of August 27th had to call back was informed should be shipped out
August 7, 2025
Unprompted review
Reply from Apex Gaming PCs
Hi Francis,
Thank you for taking the time to share your experience with us. We sincerely apologize for the delay in getting your replacement LED strip out to you. Because of your feedback, we worked directly with our supplier to address a wiring issue that was causing the same problem you encountered. While this meant your replacement was held up slightly, we felt it was important to ensure you received a corrected unit rather than risk sending another with the same issue.
We truly appreciate your patience and for helping us identify and resolve this problem for both you and future customers.
—The Apex Gaming PCs Team
Second run was as good as the first.
This is the second computer I have ordered from Apex. They are very professional and take great care in making sure I received the kind of system I needed and wanted. Excellent experience all the way around.
August 19, 2025
Unprompted review
The checkout experience was smooth and…
The checkout experience was smooth and the costumer service was excellent as well. I’ll write a more in depth review when I receive the computer I purchased.
August 25, 2025
Unprompted review
Support small businesses whenever you…
Support small businesses whenever you get a chance. Remember you're dealing with regular people just like you and me and not a corporate stooge so frustrations May occur but the big picture is regular everyday folks making a living just like you at work.
August 27, 2025
Unprompted review
Satisfying
Really satisfied with the product and got it in the time frame expected.
June 28, 2025
Unprompted review
The computer stopped working 2 days…
The computer stopped working 2 days into it arriving. I have been doing everything that the support team has been telling me to do and nothing has worked. Last heard from anyone about 2 weeks ago and at this point I given up trying to get it fixed through the support team and decided to take it to a local place that works on computers. Been nearly 2 months of it being in my possession and it's just been a paperweight
July 2, 2025
Unprompted review
Reply from Apex Gaming PCs
Thank you for taking the time to provide us with this feedback and we're very sorry for the issues you've experienced. Despite our best efforts, these things do sometimes occur in shipping, but we're always here to help. I reviewed our email history, and see that we had assisted you via email with some initial steps, and then attempt to arrange a phone call with you to attempt some further troubleshooting steps and initiate a return for repair if necessary on the 13th of August, but we never received a response. We absolutely want to get this fixed up for you, and I will reach out to you again via email now.
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