My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took a little longer than expected and did the fastest ship option, had a major technical issue on their part so I was fine with it. Support Staff were amazing, PC arrived and haven't had a problem. W... See more
As I can see and have experienced from Brandon Walker and Brady Pitre Apex takes the time to know what sort of thing you want to get from your PC. No pushing anything just great recommendations if you... See more
My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more
Company details
Written by the company
Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
Contact info
Air Center Blvd, 77032, Houston, United States
- 215-565-1069
- Support@ApexGamingPCs.com
- www.apexgamingpcs.com
4.3
Excellent
503 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Robert the hero
Over the past few months i was having a broad spectrum of problems that could've almost been anything and as of now they seem to have subsided and i am mind blown at how much better it is running thanks to Rober H who is there every fricken day give this guy a raise
September 26, 2025
Unprompted review
Reply from Apex Gaming PCs
Hello,
We’re sorry for any confusion. Apex Gaming PCs does not currently sell or ship products to India, and we have no record of an order under your name, and the order number provided is not an Apex order number. It’s possible this review was left in error or may be related to another company.
If you believe this was a mistake, please feel free to reach out to Trustpilot to have the review reassigned. If you’d like to confirm directly with us, you can always contact our team at support@apexgamingpcs.com
and we’ll be happy to verify.
Thank you,
Apex Gaming PCs
I had some issues with my pc
I had some issues with my pc. Not Apexs fault. Tried everything i could to stop the freezing and gpu usage drop all to no avail. I gave up and wanted to send it back to them and they went out of their way to help. Give them the chance to help you with your next pc.
September 18, 2025
Unprompted review
I didn't have high expectations when I…
I didn't have high expectations when I first went to contact Apex Gaming PCs, but I was quickly responded to by Nick and had an easy back and forth over email answering general questions, after that we set up a call with Robert and and ruled out what it wasn't, we were not able to pin down the issue on the first call, after a little more back and forth we set up another call with Tim and got down into the specifics, it took a few calls but we were able to confirm what the issue was, Everybody was helpful and got back to me quick
September 1, 2025
Unprompted review
Took a long time to receive package
September 21, 2025
Unprompted review
Reply from Apex Gaming PCs
Hello Eli, thank you for taking the time to provide us with this feedback. We fully acknowledge that your order was delayed, and we are very sorry for the inconvenience. Around the time your PC was being assembled, we had to perform some unexpected emergency repairs to the roof of our operations facility, and this did regrettably delay orders for about 1 week.
We hope you are enjoying your new Apex Gaming PC, and please let us know if you ever require any assistance.
It took a time to have the right person…
It took a time to have the right person to talk to
July 7, 2025
Unprompted review
Reply from Apex Gaming PCs
Hello Christian, thank you for taking the time to provide us with this feedback. We're sorry to hear you had difficulty contacting us, and a little surprised. While reviewing our correspondence history, we saw that nearly all of your emails were responded to within 45 minutes of us receiving them, and the rest were responded to same-day. In the future, you may find it preferable to contact us via phone for support, and we are able to schedule a callback for a time that would be convenient for you.
quick and easy
August 30, 2025
Unprompted review
Everything is great, but the payment is meh
Everything was great, however, I wish that payment options were more accessible for non-usamerican customers. I've tried my best to communicate my payment needs but there aren't many options for me to pick and choose from. Not only that, but the email you suggested me to contact when I was having problems paying with my card does not exist.
September 20, 2025
Unprompted review
Don't order they are terrible on delivery and price
I have no complaint from the tower side but don't order peripherals from apex all I got is some ally express junk and for the the price I don't think u get anything quality wise just my overall experience with apex has been a fail on there part would not recommend apex to anyone go with someone else I wasted my time ordering a PC and thinking I was getting a pleasant experience and nice quality was totally let down got the cheapest stuff practically of off temu
September 1, 2025
Unprompted review
Reply from Apex Gaming PCs
Dear Juan,
Thank you for taking the time to share your detailed feedback. We appreciate both the positives you mentioned as well as the areas where you felt let down.
On Peripherals and Quality
We’re sorry to hear that your experience with the peripherals did not meet your expectations. All peripherals we provide are sourced directly from established distributors like AsRock and Royal Kludge and carry their manufacturer warranties, but we recognize that product expectations can vary. Your comments are very helpful, and we’ll review our current sourcing and product descriptions to ensure customers have clear visibility into exactly what they are ordering.
On Shipping and Delivery Experience
We’re glad to hear that you found the packing of your tower excellent and that the parts arrived secure. At the same time, we fully understand how frustrating it is to wait for deliveries with inaccurate ETAs. Unfortunately, carrier timelines are not something we can directly control, but we can do better at setting expectations—especially around peripherals sometimes shipping separately. We’ll be working to make this clearer during checkout and order updates going forward.
Commitment to Improvement
Your feedback highlights areas where we can improve both our communication and product presentation. While we’re glad your tower met your expectations, we want your entire experience with Apex—from PC to accessories—to feel worthwhile and reliable.
If you’d like, our team would be happy to review your order directly with you and see what options we can provide to help make this right. Please reach out to us at Support@ApexGamingPCs.com so we can assist further.
Thank you again for your honesty—it helps us continue improving.
—Apex Gaming PCs
Good PC but slow delivery
The PC itself is very good in quality, however I had a fair amount of frustration with the turnaround on it. Shortly after ordering, my previous PC died so I was waiting for my delivery, however when getting in contact it wasn't clear on how long it would take and the estimate kept changing.
August 1, 2025
Unprompted review
Reply from Apex Gaming PCs
Hello Adam, thank you for taking the time to provide us with this feedback. Upon reviewing your order I saw that you had requested to add a rush status on the 24th. This service was paid for and applied to your order on the 25th, which then shipped on the 31st within the advertised "Rush" status window, but I was unable to locate any record of you being given inconsistent delivery estimates by Apex.
However this confusion occurred, we're very sorry that happened. If you are referring to an estimate provided to you by the carrier (UPS) please understand that this is something outside of our control, particularly where international shipments are concerned.
While most of our orders to the UK are delivered within 5-10 business days, they do have to be processed through customs, and this can sometimes delay delivery by a few days.
We hope you are enjoying your new Apex Gaming PC, and please let us know if you ever require any assistance.
Great experience with my first PC!
Good communication, fast delivery, and handled with care! This is my first PC ans its absolutely GORGEOUS 😍 THANKS APEX!
September 3, 2025
I have bought a gaming computer and two…
I have bought a gaming computer and two lap tops from apex gamming in the last month. I couldnt be happier with all three devices. They all work amazing.
September 2, 2025
Do NOT buy from APEX
Bought a PC late 2023 - early 2024. Arrived 3-4 months late, and blew up when I plugged it in. They installed an American 110V power supply into the computer, when it was clearly listed I am in AUSTRALIA which uses 240V.
They denied returns and a refund because I had already had the case re-used for a pc, even though I had the issue STATED ON PAPER FROM A REPUTABLE REPAIRER.
Im 15 and they have taken advantage of my money and the customer service has been EXTREMELY poor. I am not about 3k short.
September 11, 2025
Unprompted review
Reply from Apex Gaming PCs
We’d like to provide context to address the inaccuracies in this review.
Lead Times
This order was shipped on time, within 6 weeks of being placed during the peak demand period of Black Friday and Cyber Monday. The additional delay was due to Australian customs clearance, which took roughly 30 days and is outside of Apex’s control. In total, the order took under 60 days to arrive, not 3-4 months late.
Power Supply & Voltage
At the time of this order, our international builds did not yet ship with automatically switching PSUs. Instead, all international customers—including yourself—received clear email instructions upon purchase reminding them to confirm that the PSU voltage switch was set correctly (110V vs 220–240V) before first powering on. Failure to do so unfortunately results in damage that is classified as user error under our warranty terms.
Warranty & Third-Party Repairs
Our warranty explicitly states that we do not cover damage resulting from user error, nor can we make repair or refund determinations based on reports from third-party repair shops. Any claims must go through our RMA process to ensure consistency and fairness across all customers.
Current Practices
Since then, Apex has upgraded all systems to ship with automatically switching PSUs, meaning international customers no longer need to manually adjust voltage. This change was specifically made to prevent scenarios like this from ever occurring again.
Order Value & Repair Costs
The claim that you are “about 3k short” is inaccurate. The order in question was just over $1,000 USD. Based on our internal assessments, the type of PSU-related repair referenced would cost approximately $60–$70 to resolve—not thousands of dollars as suggested.
Customer Service
We recognize this was a frustrating experience, but the circumstances fall outside the scope of our warranty. Our team strives to communicate clearly and provide support, but we cannot override established policies when the issue stems from incorrect setup outside our control.
I haven’t get my pc yet and you guys…
I haven’t get my pc yet and you guys want review haven’t even sent the tracking number of the delivery I really feel scam
September 10, 2025
Unprompted review
Reply from Apex Gaming PCs
Hi Luis, it looks like your PC is on it's way and is expected to arrive on Sept 12th. I am sorry if you recieved the review email in advance, that was likely an error on our end! Please reach out to us if you have any questions.
A great company with great products! Highly recommend!
I originally wrote a review with a 1 star rating. After the company reached out to me to help identify and fix the issue I was having with my PC, I am fully satisfied now. It turned out to be a simple fix. A faulty WiFi adapter was causing performance issues. I would absolutely recommend Apex Gaming PCs if you’re looking for a PC! This is a company that really does care about their customers and takes pride in their products.
October 6, 2024
Reply from Apex Gaming PCs
Hi Tanya, the order number provided is not an Apex Gaming PCs order number, but we would still love to help. If you have not already, please email Support@ApexGamingPCs.com so we can help get your son's PC up and running as expected.
Love the set up
Love the set up, everyone was ready to work with and the quality of everything is fantastic.
August 29, 2025
Great service
They were very nice and very informative, and were very helpful with answering my question
September 7, 2025
Unprompted review
Delivery showed up very early
Delivery showed up very early, and i had no problems with anything being broken
May 22, 2025
Unprompted review
I ordered somthing on the 31st of…
I ordered somthing in late October and it still hasn’t come in and it’s currently the 23rd of September but someone from Apex called me and informed me that they were just getting started to sell parts on their website and we’re working out kinks and gave me a 50% refund. This is great customer service.
August 31, 2025
Unprompted review
Reply from Apex Gaming PCs
Thank you for taking the time to leave a review.
We apologize for the delay, and we will work with you. We sent you an email in regard to this situation and would like to make this up to you. We request that you take a look at that email and respond at your convenience.
Some hiccups, but great customer service & support
I would love to give 5 stars, but I simply can't because we had some issues with getting set up. Unfortunately, it was not usable right out of the box. There were a few issues with setting up the Windows system, and then the Wifi. Thankfully, Nick and Robert were both great, and we were able to get the PC up and running! The system itself seems great, and my son is very happy with the purchase.
August 28, 2025
Reply from Apex Gaming PCs
Thank you for taking the time to share your experience. We truly appreciate your honesty and are glad to hear that Nick and Robert were able to get everything resolved so your son could start enjoying his new PC. I completely understand how first impressions matter, and I’m sorry that setup wasn’t as smooth as it should have been.
We’re always working to make sure our systems are ready to go right out of the box, and your feedback helps us continue improving that process. I’m grateful for your patience during setup and thrilled to hear your son is happy with the system now that it’s running.
If you ever run into questions or need assistance in the future, our team is here to help seven days a week. We want you to feel confident in both your purchase and our support.
Thank you again for your review—it means a lot to us.
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