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Review summary

Created with AI, based on recent reviews

Evaluating 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its excellent performance, smooth operation, and solid build quality. Many consumers are particularly impressed with the customer service, describing it as amazing, helpful, and responsive. The staff are frequently commended for their knowledge and willingness to go above and beyond, making the overall user experience straightforward and positive. However, some people were dissatisfied with aspects of their order, reporting long delivery times, damaged items due to poor packaging, or issues with receiving the correct components. A few customers also mentioned problems with faulty parts like Wi-Fi adapters or power supplies, and some experienced difficulties with customer service responsiveness regarding order status.

What people talk about most

Product

Users describe positive interactions with the product. Many customers are very satisfied with their PC... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and knowledge. Many... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process of selecting and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers report positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 4 out of 5 stars

Took a little longer than expected and did the fastest ship option, had a major technical issue on their part so I was fine with it. Support Staff were amazing, PC arrived and haven't had a problem. W... See more

Rated 5 out of 5 stars

As I can see and have experienced from Brandon Walker and Brady Pitre Apex takes the time to know what sort of thing you want to get from your PC. No pushing anything just great recommendations if you... See more

Rated 5 out of 5 stars

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with s... See more


Company details

  1. Computer Hardware Manufacturer

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

502 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Undesired delivery time.

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trustworthy neighbor receive the parcel. Also, it took almost a month from order to reception. Feels a bit long.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and craft.

The pc came at a reasonable time and was up to standard the little assembly I had to do was intuitive and had a guide just in case it wasn't.
The team stayed in contact with me on a bi weekly basis updating me about the build process when the pc was being made.

October 10, 2025
Unprompted review
Rated 4 out of 5 stars

Good experience

They are good at replying. I am using the rent to own option they just started. It seemed like it was a new process for them. They kept me updated about all of it and when they had to change things. My only complaint was I had to keep refilling things out. I understand why tho.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible service

The expert knowledge and professional manner has been extremely helpful as I know next to nothing about computers
The constant feedback has also been excellent
The team has been extremely friendly everyone deserves a raise
Brady has made this go so much more smoothly than if I tried this myself

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

I’m relatively new to PC’s

I’m relatively new to PC’s and PC gaming. I’m more of a gun guy. I don’t know much about computers, their parts or how they work. Regardless, I wanted a nice PC that had good reviews through a well known company that is reputable. You guys at Apex have accomplished all that for me. Brady, absolute stud. He’s taken a lot of time to recommend parts to me, explain what they do and how they’d affect my gaming experience and what to consider when looking into parts. He’s been pretty patient with me and has communicated timely and thoroughly about the process and the progress so far. You guys need to give Brady a raise or something, he’s the reason why I’ll come to you guys when I want to upgrade my PC. I’m stoked for my PC and when I get it, you guys will have my loyalty as your customer and consumer. Thank you guys and thank you Brady, for being genuine, and taking the time to teach me.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

The PC suggestions were amazing

The PC suggestions were amazing. Choosing the optional parts was easy and the PC was delivered great and runs fantastic.

Side note I damaged the mother board installing the graphics card so I got it fixed I didn't want to bother with the return shipping and it was a simple and cheap fix.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience with Robert H

Great Experience with Robert H. of Apexgamingpcs.com
He was quick in helping me get to the bottom of what's right for me in figuring out which DDR5 rig i wanted to start with.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

My PC was having issues

My PC was having issues, actually has been for about 3 years, and my brother had his sent in for the same issue right after we got them, but I missed the memo lol… Today I wanted to play a game with some friends and my computer was having more issues than ever!! Thankfully Robert F helped me solve the problem quicker than I ever thought it would take, and he gave me some tips on what to do if the solution stops working again!! I really appreciate all the help!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great Support and Computer!

Customer support was easy to work with and talking directly with someone about upgrades helped immensely! Computer works great as well, so overall a very positive experience!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! There were some delays with shipping and Timothy was nice enough to refund part of our order due to those delays. Great small business to work with!

September 21, 2025
Rated 5 out of 5 stars

Outstanding Customer service

I spoke with Nick, and other people in Apex involved directly or indirectly with my order. Everyone is exceptional, from the time of the initial order to post delivery, they will give you a call, making sure everything is doing well. That's a great company.

October 1, 2025
Unprompted review
Rated 4 out of 5 stars

Slow arrival, Good Device.

Took a little longer than expected and did the fastest ship option, had a major technical issue on their part so I was fine with it. Support Staff were amazing, PC arrived and haven't had a problem. Would order again if need be.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Robert the hero

Over the past few months i was having a broad spectrum of problems that could've almost been anything and as of now they seem to have subsided and i am mind blown at how much better it is running thanks to Rober H who is there every fricken day give this guy a raise

September 26, 2025
Unprompted review

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