Apex Car Rentals Australia Reviews 

130
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

We had two bookings, one in Cairns, the second pick up in Brisbane with drop off in Sydney centre. Easy to book, good communication and great value with no extra payment for dropping off in another de... See more

Rated 5 out of 5 stars

Very happy that we chose Apex. online booking was easy and all inclusive which is handy when crossing toll roads, no nasty surprises, but the car originally booked was not available due to other cu... See more

Rated 5 out of 5 stars

Clean and shiny almost new 4WD for much better rate than the Big Name rental agencies. No hidden charges, and nice Cairns staff that took time to familiarize me with the car. Real test was when I re... See more

Rated 5 out of 5 stars

being 3 weeks short of 25 not many car companies wanted to look at me unless they added around $20 p/day on top of the asking price, apex however gave me a good rate and didnt wack the surcharge on t... See more

Company details

  1. Car Rental Agency
  2. Car Accessories Store

Information provided by various external sources

Welcome to Apex Car Rental Brisbane - Australasia's largest independently owned car hire company. Apex offers a large fleet of new and late model rental car options throughout Australia and New Zealand. Currently our Brisbane Airport car hire fleet are all guaranteed 2011 models!


Contact info

3.5

Average

TrustScore 3.5 out of 5

130 reviews

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3.5

All reviews

(130)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

The service we received from Apex was outstanding. I will not hesitate to recommend Apex Car Hire to people requiring car rental. Excellent - thank you very much guys, well done.
Glenn Nyein, Kuala Lumpur

January 23, 2012
Unprompted review
Rated 5 out of 5 stars

Great rates, excellent service, simple plan...

I found Apex via an online search. First noticed the clear website and then was most impressed by the simple understanding of the rates and plans. No add-ons needed when you get to the desk on the ground - I went with The Works - full insurance coverage, GPS and Toll Tag. So simple. Airport pick-up was simple and a short ride to the office.
Car was very nice. Everything as expected and advertised. Service was friendly and efficient.
Return after hours was a bit more difficult, but it was ok and worked fine. I needed to leave early, so returned the car to parking facility who then shuttled me to the airport. A bit of a nervous moment when it seemed the parking facility was closed. But all worked out in the end.

One thing - tell the driver how to attache the Toll Tag. It was obvious after I found the attachment, but it took a little bit to work it out. I came in from the US so I was unfamiliar with the system in Brisbane. Again, not a major point.

I would recommend Apex and would definitely use them again.

January 23, 2012
Unprompted review
Rated 5 out of 5 stars

5 star

Excellent service,staff very informative & helpful.Booking process extremely easy online with express check - in saving valuable time at collection depot in Brisbane.Great to find a company that advertises a price with no hidden extras.Ease of collection & drop off by courtesy bus at airport.Lovely new & clean car to drive,GPS being a bonus.Great to see a new company giving the large companies some good competition.Will definitely use again & recommend to others.Keep expanding..a company that provides excellent customer service is definitely needed in Australia.

January 23, 2012
Unprompted review
Rated 5 out of 5 stars

Mark, Christchurch NZ

The very Best Car Rental service I have ever used, I travel often and use rentals but Apex would be the best. Easy to use online Bookind, Express booking made so easy, the Service and Cost with NO Strings attached! Everything Transparent, the Cars all the latest.The Team at the Brisbane Depot very Helpfull and they make you feel special.
Cheers

January 22, 2012
Unprompted review
Rated 5 out of 5 stars

Awesome & soooo easy!

Excellent all round service... everything was very quick and easy right down to the paperwork!! I have booked another two rental cars off them for my break coming up and plan to every other break after that!! Thanks Apex Car Rentals, Love ya work!! xo

January 22, 2012
Unprompted review
Rated 5 out of 5 stars

So Easy!

Website was so easy to use with booking process. Thanks for the great Australian service and great deal. I would recommend to all!

January 19, 2012
Unprompted review
Rated 5 out of 5 stars

Great Deal

I had not heard of Apex before, finding them via Google for Brisbane car hire, but would not hesitate to use them again. The website is clear, there were no hidden extras, the staff were helpful and professional and the car was virtually new. Good value all round. Well done Apex.

December 14, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent Package

From an early morning arrival to vehicle pickup the exercise was seamless, the vehicle quality was first class and what was booked online was delivered including the all important baby seat and GPS.

In all the experience, pricing, and quality was excellent and I would recommend this to users be it business or personal.

December 13, 2011
Unprompted review
Rated 5 out of 5 stars

Fantastic Freebies

The customer service was impeccable, friendly and informative staff never left you wondering about any details. Free booster seats and second driver option was great, making their unbeatable hire prices even better. The car was in excellent condition and nice to drive. Happy to say I won't need to search through hire car companies ever again when I next visit Brisbane as I will definitely be using Apex.

December 13, 2011
Unprompted review
Rated 5 out of 5 stars

Mills Melbourne

Brilliant finally a car company that delivers what you need and with no hidden costs attached. From start to finish the ease of booking ,collecting,using and returning the vehicle is unsurpassed. The website was excellent. The customer service was 5 star. The vehicle was brand new and extremely ecomonic to run.
The use of the gps and toll tag was extremely benificial especially when you are travelling on unfamilair roads. We have recommended and will continue to recommend Apex Car rentals to anyone contemplating hiring a car. Well Done Apex you have definately hit a winning formula.

December 13, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Apex service was excellence , we arrived after hour , Apex made it easy for us to pick the vehicle at 0230am .
Pricing is the best among the vehicle rental in Brisbane .

December 13, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent customer service and great value!! Hired car for 9 days in Brisbane and found the service and hire of a high standard and great value.

December 13, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent service

We found the service excellent and of a high standard. Booking online and picking up the vehicle the next day was a breeze. We were also very impressed with the vehicle itself; immaculately clean and a beautiful car to drive. I would highly recommend this company to others and will most definitely be hiring from here again. Thank you so much for the excellent service.

December 13, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent

Nothing bad to say ,Was great dealing with apex from online inquiries to in person at pick upand drop off. even with directions when lost. Most deffientlly using them every time i am in brisbane.

December 12, 2011
Unprompted review
Rated 5 out of 5 stars

Highly recommend

fantastic service from start to finish. Certainly will use again. No hassles what so ever. Excellent service. Thanks

December 10, 2011
Unprompted review
Rated 5 out of 5 stars

At Last A Company That Keeps Its Word!

Having lived in Queensland for 22 years my wife and I had become familiar with most of the well known car rental companies having used most at one time or another. Our move to New Zealand 3 years ago gave us a great opportunity to observe the growing popularity of Apex here. We were therefore delighted to find we were able to engage Apex on our recent trip back to Queensland and are pleased to report all the promises made in the pre-trip publicity were fulfilled to the letter. Good on you Apex Brisbane. Keep it up – such service is rare these days. When discovered certainly worth letting as many people as possible to know about it. Michael & Colleen, Hastings, New Zealand.

December 10, 2011
Unprompted review
Rated 5 out of 5 stars

AWESOME AND CLEAR CUT!

Spent over 2 weeks looking at all the car rental's in brisbane and eventually settled on Apex because of their simple to understand and forthcoming website. Their sales staff on the phone is also friendlier as compared to other car rental companies i called. My only gripe is that I wish they had a scheme to drive to Sydney. And i would love if they had hybrid cars. e.g. prius.

December 9, 2011
Unprompted review
Rated 5 out of 5 stars

FANTASTIC SERVICE!!

From start to end, our decision to go with Apex Rentals in September 2011, was definately the best choice we made. Brand new cars to drive, free GPS system with the full rental option - which was worth it in comparison with other reputable companies out there - the option to have the unlimited toll tag which we got driving around Brisbane so we didn't get any "nasty surprises" in the mail later, to the friendly emails - so much easier to deal with than hanging onto a telephone during an international call that costs you more money, to the efficient service we received on pick up & drop off including the pick up & drop off from the airport. We couldn't have asked for a better service than that.

And we didn't get any of those "nasty surprises" turn up on our credit card statement either. It's December now. So that was great!

We are back in Brisbane next year & guaranteed - We will be using you guys again. Cheers from NZ!

December 9, 2011
Unprompted review
Rated 5 out of 5 stars

Outstanding value for money

Excellent company to deal with. Car was brilliant, communication great and service outstanding. No hidden costs. Airport pick up and delivery fantastic. Would definitely use next time we are in Brisbane. Outstanding value for money. Highly recommend.

December 9, 2011
Unprompted review

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