AP Morgan Reviews 

4,100
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 624 reviews, reviewers overwhelmingly had a great experience with this company. People report consistently excellent service, highlighting staff that are friendly, knowledgeable, and highly supportive throughout the entire property journey. Consumers feel the service is efficient and welcoming, with staff members being attentive and taking ample time to discuss needs without any kind of pressure. However, some customers also noted isolated negative experiences with specific branches or staff interactions. For instance, a few people felt let down by the attitude observed at the Stourbridge office, and some expressed dissatisfaction regarding uncommunicative or unresponsive agents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as exceptionally polite,... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff during viewings and... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful staff members who... See more

User experience

Users describe positive interactions with user experience, highlighting how straightforward, seamless, and... See more

Location

Customers had positive experiences with location during property viewings. Reviewers noted that staff knew... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A massive shout out to Joe Phillips and all the team at A.P Morgan Redditch and all the people from other teams that have helped make this process so smooth and comfortable and for ALWAYS going the ex... See more

Company replied

Rated 5 out of 5 stars

Both Estate agent & House owner were really knowledgeable, I would need to pop a modular building within the property so would like to come back to see where the best place for this would be.. also we... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of viewing a property with Shana from AP Morgan, she was fantastic from start to finish. She was warm, welcoming and made us feel completely at ease throughout the viewing. She too... See more

Company replied

Rated 5 out of 5 stars

Really supportive and informative viewing of a property. I didn’t feel pressured at all during the viewing and the Jacqui helped with all my queries. Jacqui remained positive and helped me compare wit... See more

Company replied


Company details

  1. Real Estate Agency
  2. Apartment Rental Agency
  3. Property Management Company
  4. Real Estate Agents
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

AP Morgan are multi-award-winning, leading independent estate and letting agents with offices across the West Midlands. We strive to provide a professional, transparent, and personal service by blending the latest cutting-edge technology & highly trained staff with good "old-fashioned" values. We pride ourselves on being a close-knit team of property professionals that are proud of the areas we live in throughout the West Midlands, and have built our team in order to provide the best possible service to local customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(4,100)

595 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good now thanks to Grace in rentals

All good now thanks to Grace in rentals
Phil R

June 9, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind feedback, Philip! We're pleased to hear Grace in the rentals team was able to help and get everything sorted for you.

Rated 5 out of 5 stars

Really helpful and informative viewing

Really helpful and informative viewing.
Very quick booking in for the viewing, answered all our questions.
Nice and helpful estate agents.

June 8, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind feedback, Alexandra! We're delighted to hear the team made the viewing helpful, informative, and easy to arrange, and that all your questions were answered.

Rated 4 out of 5 stars

Property viewing

The property viewing was good, we were given enough time to see the property and ask any questions

June 6, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your feedback, Katie! We're pleased to hear you had enough time to view the property and ask any questions, and that you had a positive experience.

Rated 5 out of 5 stars

Property viewing

Was shown a property by Jacqui, she was lovely, answered any questions we had and let us know of anything we needed to know.

June 6, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind feedback, Jodie! We're delighted to hear Jacqui was lovely, informative, and took the time to answer all your questions during your viewing.

Rated 5 out of 5 stars

Shaana was very helpful and honest in…

Shaana was very helpful and honest in our requirements with the property as well as suggesting options that could be helpful with the purchase.

June 6, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind feedback, Jawaad! We're delighted to hear Shaana was helpful and honest, and provided thoughtful suggestions to support your property search and purchase.

Rated 5 out of 5 stars

Shaana was the perfect person for this…

Shaana was the perfect person for this job, from the minute we met she made us feel so comfortable and at ease, walking around the property she was very to the point with all information needed, such a great experience with her!

June 6, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your lovely feedback, Chloe! We're delighted to hear Shaana made you feel comfortable and provided such a clear and positive viewing experience.

Rated 5 out of 5 stars

Lovely visit with Shaana

Lovely visit with Shaana. Professional.

June 6, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind feedback, Sarah! We're pleased to hear you had a lovely and professional viewing experience with Shaana.

Rated 5 out of 5 stars

Mia was a superstar

Mia was a superstar, really helpful and a joy to speak to. Kept us up to date with what was happening and made the experience so much easier

Thanks Rachael and Luke

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Recent move

I had Grace’s support during my recent move and she was a star from the viewing, to sorting any questions I had and making the process easy. Overall a good experience.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Property Professionals

The lady who showed me around the property was polite and well informed about the place. He knowledge and competence was very professional and positive. I highly recommend this company.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Jacqui Brookes has been the best at…

Jacqui Brookes has been the best at selling my house and showing me around houses to buy.

May 30, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your lovely review, Amanda. We're delighted to hear that Jacqui provided such excellent support with both the sale of your home and your property search.

Rated 5 out of 5 stars

Great property viewing with AP Morgan

had a viewing on a property in Beoley with Laura Hopla-Phillips of AP Morgan and I cannot recommend her enough. From the moment we met, she was polite, professional, and incredibly welcoming. She took the time to answer all of our questions and made the whole process of viewing the property feel relaxed and completely pressure-free.

May 30, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you, Lee and Fiona, for your wonderful feedback. We're delighted to hear Laura made your viewing experience so welcoming and informative, and we'll be sure to pass on your kind comments to her.

Rated 5 out of 5 stars

The whole experience was great

The whole experience was great, from the communication to allowing the time to walk around the property and take it in
Also plenty of time to ask questions and helpful with property queries

May 30, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you, Alex, for your kind review. We're delighted to hear you had a great experience and felt supported throughout the viewing, with plenty of time to explore the property and ask questions.

Rated 5 out of 5 stars

On time and not rushing us so we could…

On time and not rushing us so we could have a good look in fact we got home and put a offer in very professional at all time

May 30, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you, Colin, for your lovely review. We're delighted to hear you felt comfortable taking your time during the viewing, and it's fantastic that you found a property you wanted to make an offer on.

Rated 5 out of 5 stars

Jacqui was great

Jacqui B was very polite, informative and approachable, so thank you x

May 30, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you, Chris, for your kind review. We're delighted to hear that Jacqui was polite, informative and approachable, and we'll be sure to pass on your lovely feedback.

Rated 5 out of 5 stars

The agent was friendly and…

The agent was friendly and knowledgeable the house was beautiful. Great service fast and efficient.

May 30, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you, Kate, for your lovely feedback. We're delighted to hear you found the service friendly, knowledgeable, and efficient, and that you enjoyed viewing the property.

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