I've used Apoteket numerous times and for the most part I have always received excellent service. I can order online and within a few hours pick it up at the pharmacy or have it delivered to an instab... See more
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Gamla Apoteket has tightened up, as they now compete with other pharmacy players. My order was delivered without any problems. I received a direct confirmation that my order was under processing, a s... See more
I have been ordering here quite much the latest weeks, it has been great, very fast deliveries, very clean packed and good looking items, and easy to order and pay. I always choose with Instabox w... See more
Well if you are asking! my parcel with an important medicine was delivered 3 days later than requested and not home as I ordered but some kilometre away in a kiosk that had a wrong adress online (it m... See more
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Company details
Written by the company
Apoteket erbjuder läkemedel, noga utvalda hälsoprodukter och tjänster till privatpersoner, vården, företag och organisationer.
Contact info
Sweden
- www.apoteket.se
4.1
Great
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 1 week
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Bra service
June 6, 2024
Bra bra bra bra
June 3, 2024
Good service!
May 3, 2024
very reliable and efficient services
May 21, 2024
Bra leversns
May 10, 2024
Fast delivery
April 30, 2024
Bra service
April 25, 2024
Hos apoteket
Picked up at the Apotek, so nothing could go wrong with the delivery.
That said, it wasn't clear how to order the 3-for-2, and I accidentally ordered one, which had to be returned. I then ordered the 3-for-2 by clicking three times. Should have been a button to do this order in one click.
April 11, 2024
Supersnabb leverans
March 11, 2024
Europe 10 out of 10
March 16, 2024
Bra service...
February 18, 2024
Placed an order and received no further…
Placed an order and received no further update after the order was placed. Sent an email to follow up the week after and was told it had been delivered although I had never received the product. Asked if there anything that could be done and was told instead to check if my neighbors received it and that it was my responsibility. Quite disappointed by the customer service as was looking forward to trying out the product and was surprised by the not getting any help.
February 9, 2024
Reply from Apoteket AB
Hello,
Thank you for taking the time to share your experience. We truly regret that you have not received your order and for the frustration it has caused.
We understand that it can be inconvenient to have to ask your neighbors if they have received your package, but sometimes deliveries can end up in the wrong place by mistake. If you have already checked this and still have not found your package, we would like to help resolve this.
We take your feedback seriously and will use it to improve our customer service. We strive to give all our customers a positive experience and we regret that we have not lived up to that in this case.
Please contact us again so that we can investigate this further and find a solution that suits you. We look forward to resolving this for you and hope you give us a new chance to show that we value you as a customer.
Sincerely,
Maria at Apoteket
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