Appeal Shading Reviews 

1,937
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 379 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficient service, often highlighting clear communication from initial contact through installation. Many people appreciate the meticulous workmanship, punctuality, and detailed explanations provided by the installation teams. Reviewers are highly satisfied with the product quality, describing blinds, screens, and awnings as robust, sturdy, and excellent, contributing to a smooth overall user experience. However, some customers also noted issues with after-sales service, describing it as unhelpful or non-existent when problems arose with faulty products. A few other people also felt that the product quality was inconsistent, with some blinds breaking down, tearing, or having design defects that affected their functionality.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as substantial, sturdy, and of... See more

User experience

Clients share positive opinions on user experience, with many describing the overall process as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had 3 blinds installed today by Paul C after being recommended by our neighbours. Had great service from the company, clear communication about visits etc. Paul arrived promptly both times he vis... See more

Company replied

Rated 5 out of 5 stars

We have had fly screens fitted and the whole experience has been excellent. Initial contact with sales who came out to look at what we wanted along with demonstration screens. Fitter survey to make su... See more

Company replied

Rated 5 out of 5 stars

Had an insect screen fitted by Alan R. Great service throughout from the whole team and a great product. Can also recommend their electric pergola/awning as recently had one fitted. Very substantial/s... See more

Company replied

Rated 5 out of 5 stars

Fantastic Company to do business with. Very helpful and informative staff on initial telephone contact followed up by excellent Paul C who surveyed the property and then carried out a brilliant instal... See more

Company replied


Company details

  1. Blinds Shop
  2. Conservatory Specialist
  3. Window Treatment Store

Written by the company

Appeal has over 30 years experience of supplying powered window blinds, conservatory blinds, window shutters, retractable insect screens and awnings to homes across the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,937)

371 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Darius was the most efficient…

Darius was the most efficient installer, very professional and completed the project very neatly and quickly!!

An excellent result and a very friendly guy and we would thoroughly recommend!!

Thank you very much, Gavin

April 22, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to leave us your review. We're pleased that Dariusz provided an efficient and professional installation. We'll be sure to pass this on to him and the team!

Kind regards,
Appeal Shading
(Ref: 152936)

Rated 5 out of 5 stars

New Awning

Charles an Tom arrived this morning to fit my new awning.
They were on time, friendly, very efficient, explained everything to me. A delight to have around.
Thanks boys for doing an amazing job.

April 22, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We hope you enjoy your new awning and we're happy to hear that Charles and Tom provided an excellent installation experience, we'll be sure to pass this on to them!

Kind regards,
Appeal Shading

Rated 5 out of 5 stars

Excellent fitter

Excellent fitter. Left the rooms immaculate and helped us with the app. Would definitely ask for Alan R again.

April 22, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're thrilled that you had a great installation experience with Alan!

Kind regards,
Appeal Shading
(Ref: 153685)

Rated 5 out of 5 stars

Fitting of blinds.

Dariusz fitted very well

April 21, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We're happy that Dariusz provided a great installation of your blinds, we'll be sure to pass this on to him!

Kind regards,
Appeal Shading

Rated 5 out of 5 stars

Very happy with the result

Very happy with the result. Can hardly see that the insect screens were fitted. The service from Alan Robinson who fitted the screens for us was excellent and we will certainly be back for more screens since Alan was great.

April 20, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're pleased to hear that Alan provided a great installation experience and that you are enjoying your new insect screens. We appreciate your trust in us and would be thrilled to install more screens for you in the future!

Kind regards,
Appeal Shading
(Ref: 153517)

Rated 5 out of 5 stars

Matt and Andy were very professional…

Matt and Andy were very professional and did an excellent job from the original survey through to the fitting. Lots of helpful advice.

March 9, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're happy to hear that Andy & Matt provided an excellent survey and installation.

Kind regards,
Appeal Shading

Rated 5 out of 5 stars

Amazing

Amazing. Paul C was wonderful, clean and tidy, explained all mechanics and charging. Highly recommended. Would always use Appeal Shading and would recommend to family and friends.

April 17, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to leave us your feedback, we're so glad to hear that Paul proved in excellent installation and was helpful. We truly appreciate your recommendation!

Kind regards,
Appeal Shading
(Ref: 153491)

Rated 5 out of 5 stars

Excellent fitters…

Excellent fitters…. Andy and Matt
Arrived promptly, worked efficiently and without disturbance or disruption.
Completed installation, explained mechanism and maintenance.
Site left completely cleared and clean.
Waste left neatly stored and secured.

April 15, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for leaving us your feedback. We're thrilled that Andy & Matt were timely, efficient and provided a quality installation for you, we'll be sure to pass this on.

Kind regards,
Appeal Shading
(Ref: 153687)

Rated 5 out of 5 stars

Quality Fitters

Very good professional service with great communication and quality fitting. Matt and Andy communicated and demonstrated fully all we needed and went above and beyond to answer all our questions. Left the area tidier than they found it 👍

April 14, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're so pleased that Andy & Matt were able to provide an excellent service and fitting for you, we'll be sure to pass on your feedback to them.

Kind regards,
Appeal Shading

Rated 1 out of 5 stars

Initial fitting of the blind and awning…

Initial fitting of the blind and awning was fine and we have been happy with the products. However now there is an issue we have had great problems with the customer service and complaints. We have had an awning fitted which has sunk into the exterior wall, we raised concerns at the time regarding the wall construction and reassured all would be suitable. A few years down the line and the awning is unsafe to use and causing exterior damage to the wall. The response time has been terrible and they have ignored emails and phone calls. Really disappointing customer service considering we were recommended by neighbours and ended up spending a lot on both interior and exterior products that have both unfortunately not stood up to time. Very frustrating not to communicate with the customer and certainly wouldn't recommend due to the abysmal aftercare.

April 13, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

We are sorry to hear that you have experienced an issue with your awning.

I can confirm this matter is being dealt with by our senior management team and we will be in touch very shortly to update you.

Best regards,
The Appeal Shading Team

Rated 5 out of 5 stars

Excellent service from start to finish!

My experience overall with the company has been very good, great workmanship by the manufacturing team and by Steve our fitter. A slight blip relating to delivery was swiftly rectified and the fitter Steve was excellent, he went over and above to ensure that the fitting went ahead without a hitch and for that we are extremely grateful to him. He explained what he was doing throughout and was very friendly but professional at all times. Our blinds look fantastic and very well made and the customer service and support staff were very helpful. Thank you all very much! I will be recommending to family and friends.

April 13, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to leave us your feedback. We're so pleased to hear that Steve provided a great installation experience, and that you are happy with your new blinds! We truly appreciate your recommendation and will be sure to pass your review on to Steve and the team.

Kind regards,
Appeal Shading
(Ref: 153524)

Rated 5 out of 5 stars

Dariusz who came to fit our blinds was…

Dariusz who came to fit our blinds was excellent and very efficient.

April 13, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review! We're thrilled that Dariusz was efficient and helpful with the installation of your blinds, we'll be sure to pass this feedback on to him.

Kind regards,
Appeal Shading
(Ref: 153721)

Rated 5 out of 5 stars

An excellent job installing my lantern…

An excellent job installing my lantern blinds Alan Robinson.

Am very pleased.

April 10, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're happy that Alan was able to provide a quality installation of you new lantern blinds, we'll be sure to pass this feedback on to him!

Kind regards,
Appeal Shading
(Ref: 152508)

Rated 5 out of 5 stars

Darius was pleasant helpful and very…

Darius was pleasant helpful and very professional

April 2, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We're thrilled to hear that Dariusz was helpful and professional in his visit.

Kind regards,
Appeal Shading
(Ref: 153401)

Rated 5 out of 5 stars

Darius was brilliant

Darius was brilliant, friendly and very helpful!

April 1, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're so pleased that Dariusz provided an excellent service, we'll be sure to pass this on to him!

Kind regards,
Appeal Shading
(Ref: 137132)

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Excellent service and a great installation by Paul C. The blinds look fantastic, and the installer was friendly, professional, and efficient. Very pleased with the result and would definitely recommend

March 31, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to leave us your feedback. We're thrilled to hear that Paul provided an excellent installation and that you are happy with the final result!

Kind regards,
Appeal Shading

Rated 5 out of 5 stars

Paul c did an excellent job clean and…

Paul c did an excellent job clean and tidy . Would recommend company , great service,

March 30, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're pleased to hear that Paul provided an excellent installation and we appreciate your recommendation!

Kind regards,
Appeal Shading
(Ref: 153606)

Rated 5 out of 5 stars

Paul C did a fantastic job

Paul C did a fantastic job, very friendly and efficient, very satisfied and would highly recommend.

March 30, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We're so glad that Paul provided a friendly and efficient service, we appreciate your recommendation!

Kind regards,
Appeal Shading

Rated 5 out of 5 stars

Extremely knowledgable very helpful…

Extremely knowledgable very helpful polite and punctual. Great service.

March 30, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to leave us your feedback. We're happy that our team were able to help!

Kind regards,
Appeal Shading

Rated 5 out of 5 stars

The company was very prompt in…

The company was very prompt in response to our question, quickly sorted out the type of blind we needed. Set the whole process in motion.
We were dealt with politely, the fitter Ryan was quick and tidy in fitting the blind ,explaining how it worked, helped with an adjustment of a very good blind we bought from Appeal year ago.
Generally a good company to deal with

March 27, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're pleased to hear that we were able to help with you with your blind and that Ryan provided a great installation experience! We appreciate your feedback and will be sure to pass this on to the team.

Kind regards,
Appeal Shading
(Ref: 153595)

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