Appeal Shading Reviews 

1,937
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 379 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficient service, often highlighting clear communication from initial contact through installation. Many people appreciate the meticulous workmanship, punctuality, and detailed explanations provided by the installation teams. Reviewers are highly satisfied with the product quality, describing blinds, screens, and awnings as robust, sturdy, and excellent, contributing to a smooth overall user experience. However, some customers also noted issues with after-sales service, describing it as unhelpful or non-existent when problems arose with faulty products. A few other people also felt that the product quality was inconsistent, with some blinds breaking down, tearing, or having design defects that affected their functionality.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as substantial, sturdy, and of... See more

User experience

Clients share positive opinions on user experience, with many describing the overall process as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had 3 blinds installed today by Paul C after being recommended by our neighbours. Had great service from the company, clear communication about visits etc. Paul arrived promptly both times he vis... See more

Company replied

Rated 5 out of 5 stars

We have had fly screens fitted and the whole experience has been excellent. Initial contact with sales who came out to look at what we wanted along with demonstration screens. Fitter survey to make su... See more

Company replied

Rated 5 out of 5 stars

Had an insect screen fitted by Alan R. Great service throughout from the whole team and a great product. Can also recommend their electric pergola/awning as recently had one fitted. Very substantial/s... See more

Company replied

Rated 5 out of 5 stars

Fantastic Company to do business with. Very helpful and informative staff on initial telephone contact followed up by excellent Paul C who surveyed the property and then carried out a brilliant instal... See more

Company replied


Company details

  1. Blinds Shop
  2. Conservatory Specialist
  3. Window Treatment Store

Written by the company

Appeal has over 30 years experience of supplying powered window blinds, conservatory blinds, window shutters, retractable insect screens and awnings to homes across the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,937)

371 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service all the way through…

Excellent service all the way through from quotation to fitting. Paul C did a great job on the fitting and was tidy and considerate. Would definitely recommend.

March 27, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We're glad that Paul provided an excellent service and we appreciate your recommendation. We'll be sure to pass on your feedback.

Kind regards,
Appeal Shading
(Ref: 153447)

Rated 5 out of 5 stars

The whole process was straightforward…

The whole process was straightforward and fantastic quality. From choosing what we wanted to the wonderful Dariusz measuring up and fitting - perfect.

March 27, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're happy to hear that Dariusz provided an excellent installation experience, we'll be sure to pass this feedback on to him!

Kind regards,
Appeal Shading
(Ref: 153663)

Rated 5 out of 5 stars

The product is perfect

The product itself is perfect as it is white on white. The fitter Ryan Marks was prompt, tidy, and helpful

March 26, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're thrilled to hear you are happy with your installation. We'll be sure to pass on your kind feedback to Ryan and the team!

Kind regards,
Appeal Shading
(Ref: 153589)

Rated 5 out of 5 stars

Black out blind fitting

Paul C arrived promptly having texted me with an ETA. Very polite, friendly and informative. Fitted the blinds very nicely.

March 26, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're pleased to hear that you had a great installation experience with Paul and that you are happy with your new blinds!

Kind regards,
Appeal Shading
(Ref: 153271)

Rated 5 out of 5 stars

Excellent

Extremely satisfied with my conservatory blinds. The whole process from the initial call to fitting was dealt with in a friendly manner. Installation was carried out to a high standard and everything was left clean & tidy. Excellent service - I would recommend Appeal blinds

March 23, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We're so happy to hear that you've had a positive experience with our team and that you would recommend our blinds!

Kind regards,
Appeal Shading

Rated 5 out of 5 stars

Excellent service from Paul “C”

Excellent service from Paul “C” - a professional, informative & tidy worker. The whole experience with Appeal has been perfect - communication & quality experience from start to finish. We have used Appeal in the past & wouldn’t hesitate to recommend.

March 25, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We appreciate your continued trust in Appeal and are pleased to hear that Paul provided an excellent service. We'll be sure to pass this on to him and the team!

Kind regards,
Appeal Shading
(Ref: 153540)

Rated 5 out of 5 stars

Everything about the process was brilliant

Everything about the process of getting this Awning has been seamless. From the initial consultation, when Molly came out to show us what was available for us, to sorting out the order, payment options and finally the fitting by Charles and Tom. The fitters were brilliant and consulted us a number of times during the fitting, to make sure we were happy with what they were doing.
This Awning is German made and the quality far exceeds the older Awning it replaced. I would recommend this company to friends and family.

March 25, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking the time to leave us a review. We're glad that Molly, Charles and Tom provided an excellent service, and that you are happy with your new awning! We appreciate your recommendation.

Kind regards,
Appeal Shading

Rated 5 out of 5 stars

Darius has yet again done a brilliant…

Darius has yet again done a brilliant job on time very professional 👏👍

March 24, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review! We're thrilled to hear Dariusz has consistently been providing a professional service.

Kind regards,
Appeal Shading
(Ref: 152925)

Rated 5 out of 5 stars

Smooth process throughout

Smooth process from order to installation. Matt and Andy did an excellent job getting the awnings installed, just in time for a sunny weekend.

March 20, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We're pleased to hear that you had a smooth experience with your new awnings, and got to enjoy a sunny weekend! We'll be sure to pass this on to Andy & Matt!

Kind regards,
Appeal Shading

Rated 1 out of 5 stars

Product did not perform as sold and company won't engage

We had fly screens installed on windows and a door. Whilst we are very happy with the window screen, we feel we were mis-sold the door screen. During the sales process we made it clear that we were worried our dogs would run through the screen and tear it. We were shown a video of the screen retracting if it was hit. However our door does not do that because it was 'a different specification' to the demo. This was not stated at the time or made clear at any point in the process. To make matters worse we have tried to engage with Appeal to resolve this matter but apart from an initial explanatory email they have refused to reply. Very disappointing customer service as on the whole the product is good quality.

November 10, 2025
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for providing your feedback. We are sorry that you are disappointed with the insect screen we installed.

We have passed this on to the relevant department and somebody from the management team will be in contact with you soon.

Best regards,
The Appeal Shading Team

Rated 5 out of 5 stars

Excellent service

Rachel Giles and Dan Powell were both excellent.
Rachel came out a couple of times to answer our questions and arranged for samples etc Dan who did the survey and install was first class, on time and a very neat worker. Everything set up and explained clearly. We would highly recommend both Rachel and Dan.

March 23, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're happy to hear that Rachel and Dan provided an excellent service. We hope you enjoy your new blinds, and we'll be sure to pass your feedback on to the team!

Kind regards,
Appeal Shading
(Ref: 153361)

Rated 5 out of 5 stars

Everything was smooth and well managed

Everything was smooth and well managed. The quality is amazing and Ryan the installer was great

March 20, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your feedback. We're thrilled to hear that you had a great experience with Ryan and the team, and that you're happy with your new blinds!

Kind regards,
Appeal Shading
(Ref: 153543)

Rated 5 out of 5 stars

Excellent work from Dariusz very quick…

Excellent work from Dariusz very quick installation

March 20, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for taking time to leave us a review. We're glad to hear that Dariusz has provided an excellent installation experience, we'll be sure to pass this on to him.

Kind regards,
Appeal Shading
(Ref: 153565)

Rated 5 out of 5 stars

Had insect screens fitted by this great…

Had insect screens fitted by this great family run company. Smooth transactions from sales to the completed job.
Fitter, Alan Robinson did a lovely job - even though in our old house, walls etc were not quite straight, so fitting the door screen was not quite straight forward !!
Really pleased that we will be bug-free this summer. Thankyou!

March 19, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

We appreciate you taking the time to leave us your feedback. We're thrilled that you're happy with your new insect screens and your installation experience! We'll be sure to share this with Alan and the team.

Kind regards,
Appeal Shading
(Ref: 153539)

Rated 5 out of 5 stars

Paul coomber

Paul coomber
Excellent work
Very professional
Very happy
Highly recomended

March 19, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review, we're happy to hear that Paul provided such a professional and great service. We'll be sure to pass this on!

Kind regards,
Appeal Shading
(Ref: 153495)

Rated 5 out of 5 stars

Excellent service again!

Excellent service again! 6 years after our previous awning was fitted.
Bev from Sales was excellent. Leon and Glenn were a great team. Very communicative and good workers . Very tidy and took the 4 1/2 hours as stated. Another quality fitting of 2 matching awnings.

March 17, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review, and your continued trust in Appeal! We're so glad that you're happy with your new awning and that our team provided excellent service. We'll be sure to pass on your feedback to Bev, Leon, Glenn and the team!

Kind regards,
Appeal Shading
(Ref: 152797)

Rated 5 out of 5 stars

Alan R did a great installation of our…

Alan R did a great installation of our roof lanterns and window blinds. He worked cleanly and proficiently and explained the remote control mechanism.

March 17, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We're thrilled that you had a great installation for your new blinds, we'll be sure to pass your feedback on to Alan!

Kind regards,
Appeal Shading

Rated 5 out of 5 stars

Dan did a fantastic job

Dan did a fantastic job, clean worker, and communicated very clearly throughout. I would recommend him and Appeal 100%.

March 17, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for your review. We appreciate your recommendation and are glad that Dan provided an excellent installation experience, we'll be sure to pass this on to him!

Kind regards,
Appeal Shading

Rated 1 out of 5 stars

I’m sorry say but these are the worst…

I’m sorry say but these are then worst blinds we have purchased in the 30 years we have had blinds in our home. Comparing Appeal Shading with Thomas Sanderson and Hilary’s blinds. These blinds are cheap. Keep breaking down. They’re too heavy and the mechanism for pulling them down keep breaking. We are older people who cannot keep climbing up our Windows to keep refitting the mechanisms to draw the blinds down. Some are totally stuck and cannot be pulled down OR up at all.
I don’t k ow what magic those who have given 5 stars are experiencing but we are terribly disappointed. On top of it all they are so incredibly expensive. Awful blinds. People who work for the company are nice but that’s about as far as it goes.

February 25, 2026
Unprompted review
Appeal Shading logo

Reply from Appeal Shading

Thank you for providing your feedback. We are sorry that you are disappointed with the blinds we have recently installed.

We can confirm that we have received your email of complaint and it is currently being reviewed.

We will be in touch in the next few days to update you.

Best regards,
The Appeal Shading Team

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