After having a local appliance repair business come out to fix my refrigerator, it was still not restarting once freezing stopped. I decided to troubleshoot the issue. I found what I thought was the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Finding the parts I needed for my Maytag dryer was easy. The site is well organized. This is my 4th order and I'm sure it will not be my last. I called once for technical assistance and found the tec... See more
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I was searching for a part for my dishwasher when i found this site that answered another customers exact question as mine. I entered the part number they suggested and received a picture of the part... See more
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I am so happy with this company; I am a returning customer. Their part is compatible with our Kenmore Dryer, and I know this because it is the second time this part has failed. Something is happenin... See more
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Company details
- Appliance Parts Supplier
- Appliance Store
- Electronics Store
- Home Improvement Store
- Wholesaler Household Appliances
Written by the company
Since 1999, AppliancePartsPros has been on a mission to empower homeowners and repair professionals with fast, reliable access to genuine appliance parts and expert guidance. What began as a small parts catalog has grown into one of the nation’s leading online destinations for over two million repair components, covering every major brand and model you can imagine. We believe that fixing your own washer, dryer, fridge or oven shouldn’t require a PhD in appliance repair - just the right part, clear instructions and a helpful partner at your side. Our website is built to save you time and money. Detailed exploded diagrams and intuitive part lookup tools guide you straight to the component you need, while high‑resolution images and compatibility checks ensure you order with total confidence. If you ever hit a snag, our US‑based customer service team is standing by - on live chat, email and phone - to walk you through installation tips, troubleshooting steps and warranty questions. No outsourced scripts, no runaround, just real people who know your machine inside and out. Speed matters when your appliances let you down. That’s why we offer same-day processing on most orders and with our network of shipping partners, we deliver quickly to every corner of the country. Our hassle‑free returns policy means if something isn’t quite right, you can send it back without extra fees or hidden restocking charges. We price our parts competitively and never surprise you with last‑minute fees. Hundreds of thousands of customers have trusted AppliancePartsPros to keep their homes running smoothly. From first‑time DIYers to seasoned repair techs, our commitment to quality, transparency and real‑time support has earned top ratings across Trustpilot, Google and industry forums. Join our community - read our reviews, share your success story and discover why AppliancePartsPros is the first choice for anyone serious about fixing it right the first time.
Contact info
1807 Westland Dr SW, 37311, Cleveland, United States
- 1-877-477-7278
- appreviews@appliancepartspros.com
- www.appliancepartspros.com
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company has had all the parts I…
The company has had all the parts I have needed. Parts arrival has been very good. The diy videos have been extremely helpful!
June 27, 2026
Unprompted review
Reply from AppliancePartsPros.com
Thank you for sharing your experience! We’re pleased that you’ve consistently found the parts you needed, received them promptly, and benefited from our DIY repair videos. We appreciate you choosing AppliancePartsPros.com for your appliance repairs!
Awesome videos to help
June 26, 2026
Unprompted review
Reply from AppliancePartsPros.com
Thank you for the great feedback! We’re glad our repair videos have been helpful in guiding you through your appliance repairs. We appreciate you choosing AppliancePartsPros.com!
I have used Appliance Pros over several years
I have used Appliance Pros on several occasions over the years. My sons use the parts from them too now that they have their own appliances.
I have always had great service, Parts came pretty quickly just using the regular shipping.
Their repair videos are great!
The website is easy to use helping me find my problem and part needed.
June 26, 2026
Unprompted review
Reply from AppliancePartsPros.com
Thank you for trusting AppliancePartsPros.com with your appliance repairs over the years and recommending us to your sons. We’re delighted that our regular shipping, helpful repair videos, and easy-to-use website have consistently provided a great experience. We truly appreciate your family choosing us for your appliance parts needs!
The entire purchase process was quick…
The entire purchase process was quick and easy. I was able to find the exact part I needed without any hassle. The online chat feature was especially helpful Overall, a very smooth and efficient experience.
June 26, 2026
Unprompted review
Reply from AppliancePartsPros.com
We’re delighted that finding the exact part and completing your purchase was quick and hassle-free. It’s also great to hear that our online chat provided the assistance you needed. Thank you for choosing AppliancePartsPros.com for your repair!
They had the part that I need.
June 25, 2026
Unprompted review
Reply from AppliancePartsPros.com
We’re glad we had the part you needed and could help with your repair. Thank you for choosing AppliancePartsPros.com!
Reply from AppliancePartsPros.com
We’re glad our website made finding the right part easy. Thank you for choosing AppliancePartsPros.com for your appliance repair needs!
You had the part I needed (lint filter)…
You had the part I needed (lint filter) & it was semi easy to find. The part cost I thought was high but sears was higher before shipping &tax.
June 24, 2026
Unprompted review
Reply from AppliancePartsPros.com
We’re glad you found the lint filter you needed and that the search process was fairly easy. We understand your concern about the price and appreciate you choosing us after comparing your options. Thank you for trusting AppliancePartsPros.com with your repair needs.
Bad service, untrustworthy
Title: Delivery delayed with no clear resolution
I ordered part AP5962115 from AppliancePartsPros. The expected delivery date was 06/23, and I had my appliance installation scheduled for the same day.
Unfortunately, the part was delayed, and the new delivery date is still unknown. Because of this delay, I had to reschedule my appliance installation to another date, which created extra inconvenience.
I contacted customer service, but they were not helpful and did not provide a clear solution or reliable updated delivery date.
My review is based on the shipping delay and customer service experience, not the part itself, since I have not received the item yet.
June 23, 2026
Unprompted review
Reply from AppliancePartsPros.com
We sincerely apologize for the initial delivery issue and the inconvenience it caused with your scheduled installation. After reviewing your order, we confirmed that Standard Shipping was selected, which typically takes approximately 2–6 business days, and the package was delivered on the second business day; however, we regret that it did not arrive by the original estimated date. We also see that the order was returned and your refund has been processed. We hope to have the opportunity to provide you with a better experience in the future.
Our maintenance guy dropped one of the…
Our maintenance guy dropped one of the baffle screws inside the dryer and didn't say anything. I quickly found the screw and washer on AppliancePartsPro.com and can now have our drying running like new again.
Thanks guys!
June 20, 2026
Unprompted review
Reply from AppliancePartsPros.com
We’re glad you quickly found the correct screw and washer to get your dryer running like new again. It’s great to know our website made locating the needed parts easy. Thank you for choosing AppliancePartsPros.com for your repair!
easy to look for parts
easy to look for parts, fast delivery ,have used this company before.
June 20, 2026
Unprompted review
Reply from AppliancePartsPros.com
We’re glad our website made finding the right parts easy and that your order arrived quickly. It’s always a pleasure to hear from a returning customer. Thank you for continuing to choose AppliancePartsPros.com for your appliance repair needs!
I contacted them and told them the part…
I contacted them and told them the part didn’t fix the problem. They were nice with the I’m sorry to hear that.
I did think much of it other than how do I send it back.
That’s when you get the bad news, even though they claim full refund up to 365 days rather than 30 like most, the kicker is you must have not installed the part. If you did you’re out of luck. No refund.
I can’t hardly believe only saw one other with this same story. Loosing over 200.00 because we thought it was the problem and it wasn’t to me is a rip off. Is there any recourse?
June 16, 2026
Unprompted review
Reply from AppliancePartsPros.com
We’re sorry the part did not resolve the issue with your appliance, and we understand how disappointing this situation is. Unfortunately, installed parts cannot be returned, as this policy helps protect our customers from receiving previously used or potentially defective items. If you still need help diagnosing the problem, we offer a free Repair Forum where our experts may be able to assist. We hope we’ll have the opportunity to serve your appliance repair needs in the future.
Freezer part
Easy to navigate website to find the part I need. Quick delivery.
June 19, 2026
Unprompted review
Reply from AppliancePartsPros.com
We’re glad our website made it easy to find the freezer part you needed and that it arrived quickly. We appreciate your feedback and are happy we could provide a smooth experience. Thank you for choosing AppliancePartsPros.com!
this is a great company and always have…
this is a great company and always have what i am looking for and the prices are ok
June 18, 2026
Unprompted review
Reply from AppliancePartsPros.com
We’re happy to hear that you consistently find the parts you need at reasonable prices. Providing a dependable selection and a positive shopping experience is important to us. Thank you for continuing to choose AppliancePartsPros.com!
Have what you need when you need it
Appliance Parts Pros almost always has what were looking for and are fast at getting the parts shipped out.
June 18, 2026
Unprompted review
Reply from AppliancePartsPros.com
We’re glad we consistently have the parts you’re looking for and can get them shipped quickly. Reliable availability and prompt service are priorities for our team. Thank you for continuing to choose AppliancePartsPros.com for your appliance repair needs!
Very informative
Very informative, accurate and prompt
Excellent service
June 17, 2026
Unprompted review
Reply from AppliancePartsPros.com
We’re glad you found our information accurate and our service prompt. Providing a reliable and helpful experience is always our goal. Thank you for choosing AppliancePartsPros.com!
I LOVE THE PARTS DIAGRAM AND THE EASE…
I LOVE THE PARTS DIAGRAM AND THE EASE OF ORDERING THE PART I NEED. I LIKE USING PAYPAL TOO.
June 17, 2026
Unprompted review
Reply from AppliancePartsPros.com
We’re thrilled that our parts diagrams made it easy to identify and order exactly what you needed. It’s also great to hear that the PayPal payment option made checkout more convenient. Thank you for choosing AppliancePartsPros.com for your appliance repair needs!
Quick and easy to place an order
Quick and easy to place an order.
I have not received the order yet but once I do I will follow up with this review;
June 17, 2026
Unprompted review
Reply from AppliancePartsPros.com
We’re glad placing your order was quick and easy. We hope your parts arrive promptly and meet your expectations, and we look forward to your updated review. Thank you for choosing AppliancePartsPros.com!
Great selection of parts
Great selection of parts. Faster delivery than anyone else. OEM parts too.
June 14, 2026
Unprompted review
Reply from AppliancePartsPros.com
We’re happy you found the selection of OEM parts you needed and received your order quickly. Providing dependable parts with fast delivery is always our goal. Thank you for choosing AppliancePartsPros.com for your repair!
An Incorrect Part Was Sent And Now I Must Pay Extra
The lid lock broke on my washer. On Thursday I looked up the AppliancePartsPros website and searched the listings for the replacement part. I found it and placed an order. The order came yesterday and I took the washing machine apart, only to find they sent me the wrong part. I called this morning and only managed to chat. I filled out the "Incorrect Part Received " form. I took pictures like they asked me to on the form, and e-mailed them to the company. The chat operator said they would send out a new, correct part on Monday, coming. A half hour later I get an e-mail saying I had to purchase the replacement part in a new order, and would need to return the incorrect part for them to inspect, and then they might offer a refund.
ONE: I did not order an incorrect part. I ordered what their website said was the correct part.
TWO: I paid for the Incorrect part, plus shipping.
THREE: Now I need to pay for shipping back the Incorrect Part, plus pay for shipping a replacement part. The term for this policy is GOUGING.
This is highly unfair and questionable, besides. Who is making money here by sending incorrect parts?
Two Stars is generous.
June 12, 2026
Unprompted review
Customer Support is always helpful
Their customer support is always helpful and timely in answering the phone when I have a question before ordering a part to make sure it is the right one. They have fast shipping and a great return policy!
June 12, 2026
Unprompted review
Reply from AppliancePartsPros.com
We’re glad our customer support team has been consistently helpful and timely in answering your questions. It’s wonderful to know you also appreciate our fast shipping and return policy. Thank you for continuing to choose AppliancePartsPros.com for your appliance repair needs!
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