Quick delivery which was great. Great product. Extremely disappointed that the delivery company neglected its staff and didn’t provide 2 people to lift and move my very heavy item. It even says on the... See more
Company replied
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The service was quick and efficient. Easy to order good competitive prices and choice. The only disappointment was the delivery service he was rude and didn't want to lift it into my doorway left it... See more
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My new Bosch series 4 fridge freezer delivered today but minus the egg rack and a missing door shelf, otherwise a great looking fridge! Hope it get’s sorted soon & they send me the missing parts. Good... See more
Company replied
Good price and they delivered what they said and on time. Biggest niggle was the long winded telephone contact system, they need to have a selection (out of the six menus I had to go through before h... See more
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Company details
Written by the company
We’re one of the UK’s leading online appliance retailers, offering the latest products and the biggest brands at the best prices. At Appliances Direct, you’ll find expert advice, friendly customer service, and thousands of appliances in stock, ready to be delivered to you the next day, including Saturdays. From laundry and dishwashers to refrigeration and cooking to TV entertainment, mobile phones, and air conditioners, we've got something for everyone. We also offer installation, connection and recycling services, and more. We’re here to keep your home life moving.
Appliances Direct
Written by the company
- Returns
- Changed your mind? Don't worry; you can return your item within 14 days of delivery. If your order has yet to be dispatched, log into your account and cancel it.
- We do installation
- Alongside delivery, we can install your new appliance and even test it to ensure it’s in working order.
- Environmentally aware
- We can remove your old appliance when you receive your new one and take it away for recycling, helping you to do your bit for the environment and saving a trip to the tip.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review as this lets us know what we’re doing right and where to improve.
- Contact
- Got a question? We’re always happy to help 03300 412 271
Contact info
Buy It Direct, HD2 1UA, Huddersfield, United Kingdom
- 0871 984 4416
- emessage@appliancesdirect.co.uk
- www.appliancesdirect.co.uk
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4.3
Excellent
153K reviews
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Exllent Service I am very satisfied…
Exllent Service I am very satisfied with service also whenever I call to find out about extractor every time my phone was answered I will recommend appliances direct to my friend and family
July 25, 2026
Reply from Appliances Direct
Dear Customer,
Thank you for the fantastic feedback! We're thrilled to hear that you are satisfied with our service and that our team was able to assist you promptly whenever you called about the extractor. Your recommendation to your friends and family means a lot to us!
If you ever need any more appliances or tech products, feel free to check out Laptops Direct for a wide range of options.
Best regards,
Ivy
Great delivery driver and service but
Great delivery driver, gave us 30 minutes notice before arriving, placed the freezer exactly where we wanted it.
Product looks great value for money, hopefully it will last many years. The only thing that let you down was the many phone calls pretending to check delivery details but actually the purpose was clearly to sell us breakdown warranty -pity!
July 25, 2026
Reply from Appliances Direct
Thank you for sharing your experience with us! We're delighted to hear that our delivery driver provided excellent service by giving you a heads-up and positioning the freezer perfectly. It's fantastic to know that you find the product to be great value for money. We appreciate your feedback regarding the phone calls and will take this into consideration for improvement. If you're looking for other quality products, we recommend visiting Laptops Direct for a range of tech solutions.
Best regards,
Lee
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We're delighted to hear that you found ordering easy, and that your delivery arrived on time as expected. We strive to offer competitive prices for our products. If you're in need of any laptops, we recommend visiting Laptops Direct for a wide selection of options.
Best regards,
Lee
I got what I ordered and it came when…
I got what I ordered and it came when they said it would.
July 22, 2026
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We are delighted to hear that you received your order promptly and as expected. If you ever need any more appliances, feel free to check out Laptops Direct for a wide range of products.
Best regards,
Lee
Easy ordering
Easy ordering, nice delivery man & happy I received estomated delivery time. Not happy getting a call re cover before my item hadn't even been delivered & the customer service advisor repeating my name over & over again.
July 24, 2026
Reply from Appliances Direct
Hello,
Thank you for sharing your experience with us. We are glad to hear that you found the ordering process easy, had a positive delivery experience with a nice delivery person, and received your item within the estimated delivery time.
We apologize for any inconvenience caused by the premature call regarding the cover and the repetitive use of your name by our customer service advisor. Your feedback is valuable to us, and we will address this internally to ensure a better experience for our customers in the future.
If you have any further inquiries or need assistance, please feel free to reach out to us.
Best regards,
Lee
Easy to order
Easy to order, then I was kept informed of the progress. Finally item arrived at time advised.
July 25, 2026
Reply from Appliances Direct
Dear Customer,
We are thrilled to hear that you had a smooth ordering experience with us and that you were kept informed throughout the process. It's fantastic to know that your item arrived on time as advised. If you ever need anything else, feel free to visit Laptops Direct for a great selection of laptops and tech products.
Best regards,
Lee
Quick delivery
Item arrived in 2 days despite not paying extra for quick delivery. I was kept informed of the delivery time and it arrived within ten minutes of the 1 hour slot. All the instructions and parts were included. Excellent service
July 23, 2026
Reply from Appliances Direct
Hello,
We are thrilled to hear that your item arrived promptly and that you had a positive experience with our delivery service. It's great to know that you were kept informed throughout the process and that everything arrived as expected with clear instructions. Thank you for choosing us for your purchase!
Best regards,
Mark
Discription of appliances exactly as…
Discription of appliances exactly as described easy payment and kept informed throughout.
July 25, 2026
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We're delighted to hear that you found the appliances to be exactly as described, and that you appreciated the easy payment process and the regular updates. If you ever need any more appliances or tech products, feel free to check out Laptops Direct for a wide range of options.
Best regards,
Lee
Quick delivery
Quick delivery . Thoughtful- Personalised email with updates/tracking. Thankyou
July 25, 2026
Reply from Appliances Direct
Thank you for your positive feedback! We're delighted to hear that you appreciated our quick delivery and personalised email updates with tracking information. Your satisfaction is our top priority, and we're thrilled we could provide you with a seamless shopping experience. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Ivy
Reply from Appliances Direct
Thank you for your positive feedback! We are delighted to hear that you found our communication effective, prices competitive, and delivery speedy. We appreciate your support and hope to serve you again soon. For a wide range of laptops, we recommend visiting Laptops Direct.
Best regards,
Mark
Super fast delivery, and well packaged
I placed an order at 7pm and the item was delivered the following morning, you can't ask for more than that!
July 24, 2026
Reply from Appliances Direct
Hi there,
Thank you for sharing your positive experience with us! We are delighted to hear that your order was delivered promptly, just the way you needed it.
If you ever need anything else, feel free to visit Laptops Direct for a great selection of tech products.
Best regards,
Ivy
Reply from Appliances Direct
Thank you for sharing your positive experience with our delivery team! We're thrilled to hear that they were helpful and friendly during your delivery. It's great to know that they made your experience a pleasant one. If you ever need assistance with any other products, feel free to visit Laptops Direct for a wide range of tech products.
Take care!
Lee
our fridge was lost by the courier
The first time our fridge was lost and not retrieved by the courier. A week later, a new fridge was delivered with success. This bad experience created anxiety and frustration
July 25, 2026
Great price and very speedy delivery
Great price and very speedy delivery, highly recommended.
July 25, 2026
Reply from Appliances Direct
Thank you for the positive feedback! We're thrilled to hear that you found our prices great and delivery speedy. We appreciate your recommendation and hope to serve you again soon. If you're in need of laptops, we suggest visiting Laptops Direct for a wide selection of options.
Best regards,
Ivy
Reply from Appliances Direct
Thank you for your positive feedback! We're glad to hear that you had a quick service, found a good price on your hood, and had a great delivery experience with our driver. If you're ever in need of laptops, we recommend visiting Laptops Direct for a wide selection of options.
Best regards,
Lee
Telephone ordering was simple and…
Telephone ordering was simple and efficient.
Delivery was spot on and efficient. Polite staff.
July 25, 2026
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We're glad to hear that your telephone ordering process was simple and efficient, and that your delivery went smoothly with polite staff. If you're in need of any laptops, we recommend checking out Laptops Direct for a wide selection of products.
Best regards,
Ivy
Reply from Appliances Direct
Thank you for your kind words! We are delighted to hear that you had a positive experience with our friendly staff over the phone. If you ever need assistance in the future, please don't hesitate to get in touch. For a great selection of laptops, we recommend visiting Laptops Direct.
Best regards,
Lee
Easy to deal with and advisors are…
Easy to deal with and advisors are personable and helpful. Good communication whilst waiting for my item to be sent which was reassuring.
The driver of the Delivery company used were also very helpful.
July 25, 2026
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We're delighted to hear that our advisors provided you with excellent service and that you found the communication reassuring. It's great to know that the delivery driver was also helpful. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Lee
Used a few times and will use again
Good value, product easy to arrange delivery, fast follow up after ordering
July 22, 2026
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We're delighted to hear that you found our products to be of good value and that arranging delivery was easy. We always strive to provide fast follow-up and excellent service to our customers. If you have any more appliance needs, we recommend checking out Laptops Direct for a wide range of laptop options.
Best regards,
Ivy
Supplied what we requested
July 22, 2026
Reply from Appliances Direct
Thank you for your positive feedback! We are delighted to hear that we were able to provide you with the items you requested. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Mark
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