Quick delivery which was great. Great product. Extremely disappointed that the delivery company neglected its staff and didn’t provide 2 people to lift and move my very heavy item. It even says on the... See more
Company replied
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The service was quick and efficient. Easy to order good competitive prices and choice. The only disappointment was the delivery service he was rude and didn't want to lift it into my doorway left it... See more
Company replied
My new Bosch series 4 fridge freezer delivered today but minus the egg rack and a missing door shelf, otherwise a great looking fridge! Hope it get’s sorted soon & they send me the missing parts. Good... See more
Company replied
Good price and they delivered what they said and on time. Biggest niggle was the long winded telephone contact system, they need to have a selection (out of the six menus I had to go through before h... See more
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Company details
Written by the company
We’re one of the UK’s leading online appliance retailers, offering the latest products and the biggest brands at the best prices. At Appliances Direct, you’ll find expert advice, friendly customer service, and thousands of appliances in stock, ready to be delivered to you the next day, including Saturdays. From laundry and dishwashers to refrigeration and cooking to TV entertainment, mobile phones, and air conditioners, we've got something for everyone. We also offer installation, connection and recycling services, and more. We’re here to keep your home life moving.
Appliances Direct
Written by the company
- Returns
- Changed your mind? Don't worry; you can return your item within 14 days of delivery. If your order has yet to be dispatched, log into your account and cancel it.
- We do installation
- Alongside delivery, we can install your new appliance and even test it to ensure it’s in working order.
- Environmentally aware
- We can remove your old appliance when you receive your new one and take it away for recycling, helping you to do your bit for the environment and saving a trip to the tip.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review as this lets us know what we’re doing right and where to improve.
- Contact
- Got a question? We’re always happy to help 03300 412 271
Contact info
Buy It Direct, HD2 1UA, Huddersfield, United Kingdom
- 0871 984 4416
- emessage@appliancesdirect.co.uk
- www.appliancesdirect.co.uk
Check out our latest deals
4.3
Excellent
153K reviews
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Easy to deal with and advisors are…
Easy to deal with and advisors are personable and helpful. Good communication whilst waiting for my item to be sent which was reassuring.
The driver of the Delivery company used were also very helpful.
July 25, 2026
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We're delighted to hear that our advisors provided you with excellent service and that you found the communication reassuring. It's great to know that the delivery driver was also helpful. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Lee
Used a few times and will use again
Good value, product easy to arrange delivery, fast follow up after ordering
July 22, 2026
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We're delighted to hear that you found our products to be of good value and that arranging delivery was easy. We always strive to provide fast follow-up and excellent service to our customers. If you have any more appliance needs, we recommend checking out Laptops Direct for a wide range of laptop options.
Best regards,
Ivy
Supplied what we requested
July 22, 2026
Reply from Appliances Direct
Thank you for your positive feedback! We are delighted to hear that we were able to provide you with the items you requested. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Mark
Easy reliable experience
Delivered when they siad.
Preselected a delivery time
Driver and deliver person was lovely.
Good product as described
July 25, 2026
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We are delighted to hear that your delivery was on time, and that you were able to preselect a suitable delivery time. It's fantastic to know that our driver and delivery person provided excellent service, and that you are happy with the product received. If you ever need anything else, feel free to visit Laptops Direct for a wide range of tech products.
Best regards,
Ivy
The delivery was on time
The delivery was on time, the updates were accurate and the driver was very helpful, polite and professional
July 25, 2026
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that your delivery was on time, and that you found our updates accurate. It's great to know that the driver was helpful, polite, and professional throughout. If you ever need anything else, feel free to reach out.
Best regards,
Lee
Love the Fridge, Delivery Was a Let‑Down
The Hisense American fridge is brilliant — no issues at all with that. Sadly, the delivery service let the whole experience down. I paid extra for delivery to room, unpacking, and packaging removal. Instead, the delivery team left the fridge on my front garden, saying it wouldn’t fit through the door and that the door needed removing.
I’m disabled, but I still managed to get the fridge inside with the help of my brother-inlaw without removing the front door. The doorway is 29.5 inches wide and the fridge is 28.5 inches wide, so it fits perfectly. The delivery team measured the door using a plastic strap from the packing and not a tape measure.
Because they didn’t unpack or take away the packaging, I had to pay the council £25 to remove it. Great fridge, but the delivery service needs serious improvement.
July 20, 2026
Reply from Appliances Direct
Hi Pete,
Thank you for your review.
Please accept our sincere apologies for the issues you experienced with your delivery service. We're delighted to hear you're pleased with your Hisense American fridge, but we're sorry the delivery team did not complete the room of choice and packaging removal services you paid for.
We refunded the unwrap service as an apology. The funds will clear in your account within 3-5 working days of being processed.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
Item is working perfectly..it was…
Item is working perfectly..it was delivered on time and with great care ..both driver and drivers mate was very professional 👏 worth every penny
July 25, 2026
Reply from Appliances Direct
Hello,
We are thrilled to hear that your item is working perfectly and that it was delivered on time and with great care by our professional team. Your satisfaction is worth every penny to us! If you ever need any more appliances, do check out Laptops Direct for a wide range of options.
Best regards,
Lee
Reply from Appliances Direct
Thank you for your positive feedback! We are delighted to hear that you were pleased with the next day delivery service and your product from Appliances Direct. If you ever need laptops, we recommend visiting Laptops Direct for a wide selection of options.
Best regards,
Lee
Pleasant and helpful guys delivering
Pleasant and helpful guys delivering. Good communication on delivery slot. Overall an easy no hassle purchase. Well done all thanks!
July 23, 2026
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We are delighted to hear that our delivery team provided pleasant and helpful service, along with good communication on your delivery slot. We're glad to know that your purchase was easy and hassle-free. If you need anything else, feel free to reach out.
Best regards,
Helen
From the phone call ordering my tumble…
From the phone call ordering my tumble dryer to delivery everything was perfect
July 25, 2026
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We are thrilled to hear that everything from ordering your tumble dryer over the phone to the delivery went perfectly. If you have any more appliance needs, we recommend visiting Laptops Direct for a wide range of tech products.
Best regards,
Lee
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We are delighted to hear that you found our delivery service smooth and that you were kept informed throughout the process. If you ever need any more appliances, feel free to check out our range at Laptops Direct for a great selection.
Take care!
Lee
Horrible
Every single step of dealing with this company has been horrible.
Ordered a washing machine and fridge freezer, both to be unpackaged and installed. They arrived on the same day but two separate deliveries, the first drivers had no clue they had to install anything, they just left the washing machine in the middle of the kitchen. Had to ring up customer service, they managed to sort out the second delivery drivers to install the washing machine, which they failed to do so as they bizarrely arrived with no tools. They suggested for me to drill through the kitchen panels as the water pipes and plug were too short, so I started doing so, but they said it would take too long and left.
Once they left I had a look at the washing machine and noticed lots of dints, scrapes and signs of usage. Then I opened it and saw water marks and traces of laundry powder, then I moved the washing machine to the side and noticed a big puddle on the kitchen floor and it hasn't even been installed, they tried to sell a used item as new. Then, I looked at the fridge freezer, it seemed new but the freezer door was wonky and bulging out... requested refund on both.
3 days passed and nothing, rang customer service again, they organised someone to pick it up the following week. Both items were picked up, only received refund for the washing machine. Rang again, turns out they forgot to process the refund for the fridge freezer even though the drivers knew what they had to pick up. At least the customer service staff have been kind and tried to help.
July 14, 2026
Unprompted review
Reply from Appliances Direct
Hi Rad,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
N Mistry
was expecting my parcel in between 7 to 10 days but guess what but I received the package very next day what more can I say great service
July 24, 2026
Reply from Appliances Direct
Hello,
Thank you for sharing your experience with us! We are thrilled to hear that you received your parcel much earlier than expected. Providing fast and efficient service is always our goal, and we are delighted that we could exceed your expectations. If you ever need any more appliances, feel free to visit Laptops Direct for a wide selection of products.
Best regards,
Lee
Good communication from start to finish
Good communication from start to finish
Driver very helpful and kept me updated with how long he was going to be
July 25, 2026
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We're delighted to hear that our driver provided helpful service and kept you informed throughout the delivery process. If you ever need assistance with laptops, feel free to visit Laptops Direct for a wide range of options.
Best regards,
Ivy
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We're delighted to hear that you found our service good, the prices competitive, and the delivery team helpful. If you need any more appliances, do check out Laptops Direct for a great selection.
Best regards,
Mark
Brilliant company good prices and…
Brilliant company good prices and excellent delivery service
July 24, 2026
Reply from Appliances Direct
Thank you for your positive feedback! We're thrilled to hear that you found our prices good and our delivery service excellent. We aim to provide a seamless shopping experience from start to finish. If you ever need laptops, we recommend visiting Laptops Direct for great deals.
Best regards,
Mark
Product was far better value than local…
Product was far better value than local garden centres and Amazon. Arrived very quickly too. Product was recommended by AI also.
July 22, 2026
Reply from Appliances Direct
Hello,
We are thrilled to hear that you found better value with us compared to local garden centres and Amazon. It's fantastic that your product arrived promptly, and we're glad to hear that it was recommended by AI, making your shopping experience even more convenient. If you're looking for more great deals and a wide range of products, we recommend visiting Laptops Direct for all your tech needs.
Best regards,
Helen
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We're delighted to hear that your delivery was on time, and our team was courteous and helpful. If you need any more appliances or tech products, feel free to check out Laptops Direct for a great selection.
Best regards,
Lee
Reply from Appliances Direct
Thank you for sharing your positive experience with us! We're delighted to hear that your item arrived on time as planned. If you ever need any more appliances, feel free to check out Laptops Direct for a wide selection of products.
Best regards,
Mark
Excellent courier
July 25, 2026
Reply from Appliances Direct
Thank you for your positive feedback on our courier service! We're delighted to hear that your delivery experience was excellent. If you're in need of any other appliances, feel free to check out our range at Laptops Direct for more great deals.
Best regards,
Lee
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