Aquanauts Reviews 

1,876
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I’ve always received A1 Service From aquanauts, although I’ve never been to the shop I ordered online over the years, this has always been backed up from the phone call from them to make sure that th... See more

Company replied

Rated 5 out of 5 stars

Online purchase for a wetsuit. The initial item I bought was dispatched very quickly and arrived well packaged and as described. Unfortunately it didn’t quite fit so I bought next size up and sent the... See more

Company replied

Rated 4 out of 5 stars

The tank is excellent and communication was great. The price was the best I could find for a new tank. The only small criticism was the item I ordered was out of stock but the website did not indicate... See more

Rated 5 out of 5 stars

Item is now discontinued but one my size was found after a warehouse search Going this "extra mile" has meant I have now got the wet suit which best fits my measurements/weight.Old school customer ser... See more

Company details

  1. Dive Shop

Information provided by various external sources

Aquanauts is Plymouth's largest, and busiest dive centre. Operating year round, 7 days per week we teach all dive courses from Open Water to Technical Instructor and beyond. We charter boats and can supply most brands of diving equipment including Scubapro, Suunto, Tusa, Apeks, Halcyon, Seac Sub, Waterproof, Bodyglove, eXcel amongst many others.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,876)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service.

After looking at an Xdeep wing in the shop ordered a custom colour from the website..I was called asking if I’d like the weight pockets I’d also ordered the same colour which I hadn’t thought of and that it would be a 3-4 week delivery time. 3 weeks later it all arrived as promised. The call about the pocket colour was greatly appreciated.Great kit and great customer service has left me a happy customer that will be using the shop and website again.

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

The items where in stock and where delivered very promptly, great service at a competitive price.

May 9, 2022
Rated 3 out of 5 stars

Club dives

Club dives could be in the calendar more in advance to allow people to plan

May 8, 2022
Rated 5 out of 5 stars

Had my first uk dive with Aquanaughts &…

Had my first uk dive with Aquanaughts & dived the james egan wreck & wow 😎😍, brilliant service from all the team, made my feel very welcome & booked on again for Friday 🧜‍♀️ 🤿👌10 out 10 from me

May 7, 2022
Aquanauts logo

Reply from Aquanauts

Hi Richard,

Thank you for your excellent review and we look forward to taking to many of the beautiful dives sites around Plymouth.

Kind regards
AQ Team

Rated 5 out of 5 stars

Amazing service

Amazing service. The fins I wanted were not in stock, so they gave me a call and we discussed what I actually needed. Off the back of this conversation, they had another set of fins in stock that matched my needs, so I was happy, and to top it I received them the following day through the express shipping option. Very happy.

May 3, 2022
Rated 4 out of 5 stars

Good Store.

Website is a little buggy really hard to press buttons to put things in your basket which I thought was strange since its ecommerce.

Shipping was fast.
Items great!

Love the points scheme definitely works for repeat custom.

April 22, 2022
Unprompted review
Aquanauts logo

Reply from Aquanauts

Thank you for your review. We did have an issue with the website, which has been sorted.

Kind regards
AQ Team

Rated 5 out of 5 stars

Excellent service all round

Excellent company to deal with, phoned up to check if the apeks wing was in stock , they confirmed it was and I received it less than 24 hours later , would highly recommend

April 5, 2022
Rated 5 out of 5 stars

Not a diver or anything

Not a diver or anything, Aquanauts was somehow at the start of my search for a mesh - that plastic thing you slip on a cylinder. Cheap price and fast delivery, so no complaints!

April 4, 2022

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