Aquascene Reviews 

Bought out kayak just before lockdown and had great advice and service.

Bought a Sevylor 18 months ago and honestly the best decision I made. Fantastic service from these guys and the product is amazing. Had loads of use and still going strong. Would definitely buy from here again.

We ordered a kayak but changed our minds and the customer service was excellent despite extremely difficult times during covid. A real personal and honest experience. We would definitely shop with them again.

Great product, and excellent customer service.

I bought the willamette.

There was a flaw with the first one, and Declan arranged a new one to be shipped out straight away.

New one worked fantastic. We had a great week in the sea.

A year later, we got it out again and I noticed it was deflating. Turned out to be a joke in the seal.

Declan sent out a replacement tube to the campsite where we were camping.

Great customer support and follow up care.

Highly recommended.

The unit supplied sadly contained a manufacturing fault. Declan personally called to diagnose the issue, arranged the return s as no everything was removed very easily and fairly. I would wholeheartedly recommend, not simply be the products are good but because if there is a bump in the road it’s addressed easily and professionally.

Purchased my Sevylor Madison Kayak from Aquascene in June 2020 and could not fault the service. I contacted Aquascene on Monday that I had a problem with the floor bladder and by Thursday a replacement landed on my door mat!! So pleased I purchased from Aquascene ; -)

Ordered a Tomahawk kayak at 3:30 on a Thursday afternoon and it arrived on Saturday. Excellent service in my opinion. Unfortunately the paddle didn’t arrive until five days later and the carry bag was damaged in transit. Declan explained that the delay was due to Covid, so can’t blame them for that. The replacement bag arrived today; just two working days later than the paddle.
Nice one guys, special mention to Declan who has been very professional and helpful throughout.
I will definitely buy from these guys again.

Absolute great service.
Product was on back order so I knew I would need to wait, but after emailing and being told it had just come in, I asked for a quick shipment as we were going away..
Great communication and they delivered bang on time.

Now believe me when I say this is the first feedback I have felt must be given. The first because - the service was faultless, beyond faultless it was superb. I asked the impossible and they delivered. Communication was outstanding and were an absolute pleasure to deal with. I can safely say I will be recommending this company to everyone and with hand on heart know that they will be satisfied. Top job, brilliant

Thought I’d leave a review as I purchased the memba390.
Ordered on the 5th June and was told it would be a 4 week wait. I was then told on the 27th June that they were expected imminently. We put off our UK tour trip for a week hoping it would arrive. It didn’t arrive and we are now in the Lake District and on 9th July I received an email to say it would be another 4 weeks wait. I was informed it is because of Brexit but I do find it hard to believe they couldn’t have updated me sooner.
I have been offered a refund.
They haven’t lost anything but it has spoilt our family holiday.

Excellent customer service.

Excellent customer service from the team. Always quick to respond to communications and always a very positive outcome. Very knowledgeable and helpful. Very, very impressed.

I recently bought an inflatable Sevylor kayak. It arrived in good time but there were a couple of faults with it and I think the design of the new raised seats will result in them slipping around (potentially dangerously in the wrong circumstances). Anyway ... I went onto the Aquascene website and it looks like they do an alternative kayak which might be suitable so I contacted them to arrange return or exchange. I’ve left messages, emails and called c10-15 times and have had no response all week. Extremely poor service. If they contact me and rectify I will edit this review accordingly, but so far shockingly bad service.
UPDATE
As promised I said if they contacted me I would provide an update. I was finally contacted on a Sunday by Declan. Initially I was told it would not be possible to get a refund unless there was a fault and that it sounded like I’d “changed my mind”. I insisted this was not the case and there were two specific faults with the kayak and, after being quite insistent, it was agreed I could be refunded only if Sevylor agreed to refund under warranty. I had to return it direct to the manufacturer pending their independent inspection. I am pleased to say I have now been fully refunded and have therefore upgraded my 1* review to 3*. I hope this review is helpful to readers and fair to Declan who ultimately resolved my legitimate issues and was a reasonable person to deal with.

Recently bought a Sevylor Ottowa kayak from Aquascene. Prior to purchase, I had a few questions regarding the best make / model for my use / situation / budget, etc. Declan was was very prompt in offering good, impartial advice with a couple of choices.
The kayak arrived in good time, with good communication regarding delivery throughout. Unfortunately, there was an issue with the 'Skeg' fitting on the kayak. On receipt of some photos of the issue, Declan confirmed the kayak would have to be replaced - under warranty. Replacement kayak was delivered 4 days later, at the same time the faulty one was collected. Absolutely no hassle and extremely smooth process.
Communication with Declan was top rate. Always professional, despite my lack of knowledge and questioning! Cannot rate the Customer Service, I have received, high enough.
The replacement Kayak appears to be in good order and without issue - can't wait to get back out on the water!

I was so impressed with the online service and support from Declan and the team that for the first time I have felt the need to set up a Trustpilot account.......
We had researched the kayak we wanted and Aquascene were extremely competitive and our kayak is tremendous but what is most reassuring is the prompt aftersales service and support to which end I highly recommend them and will undoubtedly be a repeat customer.
Thank you

This is a first class family run business with customers at its heart. Having had a few dealings now on the same product I purchased, I cannot emphasise enough the attention and after sales help received. You always worry about online purchases for numerous reasons but this is one not to worry about! Friendly, fast and efficient especially - even more so given the current climate and a great deal tonbe had with clear human advice on their products. I do not hesitate in recommending Aquascene if you are looking for a quality brand and service.

possibly one of the best examples of proactive postsale customer service I have ever experienced. I ordered an inflatable kyak from the website on a Sunday evening and within 30 minutes was contacted to resolve an issue with stock. Admittedly I didn't get my first choice as it was out of stock (stock levels for inflatable kyaks appear to be low across the board at the moment) but I was directed to a similar product. A refund of the difference was processed immediately and the alternative product was sent out promptly. You would have to go a long way to find a better example of such responsive and individualised customer service from an online retailer.

Buying a new kayak and the accessories needed from Aquascene has been quite a journey.

There were initial problems with stock and when the kayak finally arrived it had problems.

However Aquascene were absolutely amazing in coming to a solution to sort these problems out.

A replacement kayak was turned around and sent out within a day. A goodwill gesture because of the inconvenience was prepared and sent out to me. And even when a further minor problem occurred with the kayaks inflatable bladder it was replaced again within a day.

Communication was excellent with text email and also telephone calls. During this period I found myself getting quite frustrated from time to time and Declan took time to ensure that my needs were met and that I got what I had ordered.

Clearly this was also a challenging period for Aquascene and I can only commend the way they have consistently dealt with and found solutions to any problems that have come up.

I would highly recommend them to anyone interested in getting a good deal with fantastic service.

I've recently purchased a Sevylor Kayak from Aquascene during the difficult COVID period and simply cannot recommend them enough.
Order placed online during a 4 day bank holiday weekend. Called back by one of the very helpful team to check/tweak the order. Kayak arrived on the Wednesday. Outstanding service considering the challenges businesses have faced during the lockdown.
Love the Kayak and thoroughly recommend the Minnesota package.

They have great deals on good items, unfortunately due to reasons out of their hands they was out of stock on a kayak i wanted but i was amazed by the great customer service! They replied back to me in 5 minutes and answered all my questions as well as giving me advice on other kayaks to buy.

I ordered the Sevylor Minnesota and couldn't be happier with the product or the level of service I got from this company. I've since recommended them to dozens of people encountered whilst rowing on my local river and will continue to do so

Rob