Aquascene Reviews 

Very happy with Aquascene, I Ordered the Sevylor Madison Deal 2, as it includes 2 Oars,2 Life Jackets Etc. From placing my order to receiving it took just 8 days, which I think is brilliant giving the current situation.l would have no problem in recommending them to all my friends, well done & stay safe.

Aquascene - I rarely write reviews but felt compelled in this instance. I learnt from your personal messages you took the time to send, that you are small independent business. I wasn't aware of this when I first ordered.

The new world has thrown challenges at us all, not least because watersports are one of the few things we can do these days! In fact, I was pleasantly surprised that my order reached me within 8 working days. I've waited far longer for things off ASOS.

Lots of people are quick to judge - Amazon Prime has made us all very expectant of immediate service. But I am always more than happy to give my custom and business to a small independent store who is having to adapt to a new world with limited operations and staff.

The level of personal care you have provided has been exemplary and for anybody quick to judge - well, it says more about them than you!

I will order from you time and time again and recommend you to everybody I know.

Thank you Aquascene.

Over promised and under delivered and that’s what the manager said they had done, disappointing to say the least ☹️ Don’t promise a child anything unless you have it in your hands !!! Two Lessons learnt from a purchase that did not materialise 😏

We absolutely love our Kayak and boyancy aids from Aquascene! Such great quality and good value for money. We had good communication with the company throughout even though our delivery was a little later than expected.

Having been locked down for several weeks with wonderful weather, I decided to invest in a two man canoe for some fun this summer and to make use of our local river. However it seems I was not alone and Aquascene were inundated with business. Their website is great and everything is very competitively priced, and you feel like the company know their stuff about products. Due to demand, the team were struggling to get orders out as fast as perhaps some would wish. However we received a regular update and I learnt more about how a small family business was dealing with the challenges of social distancing in a warehouse, recruiting extra staff to cope with demand and also juggling their own family dynamic. Covid has thrown challenges at everyone and Aquascene I feel dealt with their issues in a polite, efficient and honest manner. I would definitely order from them again.

Thanks Declan and the Aquascene Team
As the sun started to shine and the UK realised no one's going abroad this year, we, like every other water loving family, switched to t'internet to bag something that floats before everyone else did.
Surprise, it turned out that Aquascene had hundreds of others who like us, but slightly sharper and faster than us, wanted a kayak from Aquascene. However Declan dealt with our order in the best example of lockdown service we've had so far.
They kept us informed of the order status, which was delayed by a few days, but for the best reasons in the world, namely because they were keeping their business going while keeping their staff safe.
The whole package arrived yesterday and can't wait to get it out on the water over the weekend. Thanks Declan and your entire team, and hope you continue to do well, and stay safe.

Ordered a kayak package recently, and we’re so glad we did ! It came boxed really well, and the quality of the kayak and equipment is excellent. We had daily updates as to when the kayak would arrive, great communication. Very pleased with our purchase and would definitely order again from these guys again.

My order of x2 different kayaks was messed up as I was sent two the same. However,I can appreciate and accept mistakes can and do happen especially in times like these. The communication was quick and on point and I cannot fault them and their customer service at all... Would definitely recommend Declan & co at Aquascene to anyone and will definitely return as a customer. As I said mistakes happen and it is how you deal with them that matters most and they were courteous and apologetic and couldn’t ask for anymore from them.

Bought 2 top of the range kayak’s from them, which I got a couple of days later than originally expected, which was no problem given how they had to continue their business, but factor in social distancing in a warehouse. They kept in contact the whole time, which was very much appreciated and I got exactly what I wanted from them and at a competitive price and so did some friends.
All round good customer service.

I had initial issues with the order delivery time for our kayak, however, after contacting them I received a response from Declan at Aquascene with an update, that's all I needed personally.

He also updated everyone else with outstanding orders and put us all in the picture. As a customer it's always easy to criticise when things go wrong and I think they addressed this unusual situation in their trading history and got the response right.

I am sure lessons will have been learnt, we wish them and their staff a speedy recovery from this current situation and every continued success going forward.

Hi I just wanted to thank the Aquascene team for the amazing service under extreme challenging times during Covid-19. the communications was excellent, they answered phone call when needed for reassurance which was amazing with reduced staff to keep them safe during the pandemic. When my Kayak arrived I was so pleased with the quality of the Minnesota and I just cant wait to get out with it. I sent over a year looking at all the options and suppliers and I'm so pleased I selected this great Kayak, but more important a great supplier that continues to offer advice and support.

I think we start to forget that most companies are still locked down or operating with reduced staff and supply chain support like delivery, so lets support great companies and except some delays may be unavoidable. But be sure this company will keep you well updated and will not let you down. I cant thank the team enough.

We bought a Sevylor Madison (Deal 2) so it included oars, lifejackets (excellent!) and a fantastic hand hand pump which inflates the canoe really quickly. The stuff came very promptly, in spite of the current situation and we've had some great lockdown fun on the watercourses on our farm. Totally recommend this company, friendly and easy to deal with.

I can't praise Declan, his family and the team at Aquascene highly enough.

I initially spoke to Declan by phone for advice on which kayak to buy. He took time to explain things properly and clearly. I ordered my Minnesota kayak online during the initial relaxing of UK covid lockdown and was expecting next day delivery. For reasons totally out of their control, it didn't arrive for 5 days, but they communicated personally and regularly throughout and managed what must have been a difficult and stressful situation with care and thought for their customers.

Let's face it, I'm buying a kayak not a life support machine - delays that are totally outside of their control are hardly a big issue in the grand scheme of things... When it did arrive it was in perfect condition, had all the bits needed and I was able to get onto the water that same day.

A good company defines itself by how it handles difficult situations rather than when everything flows easily. They did a brilliant job and Aquascene has given superb customer service. Well done to the team.

Purchased a Madison kit deal 2 and deliveries began 6 days later than promised which I could accept in current climate. The two deliveries were not itemised and did not include the life vests. Apologies given by Aquascene but they didn't have any more, did not offer to get some and just refunded cost of the vests. Have now had to source from another supplier of vests at increased cost and await delivery. So still unable to get out on the water.
Not a customer service to be proud of and needless to say will not be buying from them again nor recommend others do.

Absolutely amazing service. We bought a kayak kit from Aquascene a couple of weeks ago. The guys are very helpful and friendly.

Cheaper than the leading outdoor company that also supply the kayak we bought.

I will 100% buy for them again.

Lovely little family run brand.

I received my Kayak yesterday and am delighted with the quality! I bought a Sevylor Minnesota and couldn’t be happier.
They have had unprecedented orders recently due to COVID Lockdown (and Kayaking being one of the things you are able to do) and amazing weather. This led to a slight delay in delivery. There was excellent communication from the owner of the business about this who gave a daily update via email.
The long and short of it is that I bought an amazing kayak and accessories from Aquascene and all are of the highest quality. I am now all geared up for many happy adventures! Thank you Aquascene!!

I'll definitely be buying from these guys again. There was a slight delay in my kayak arriving, and it did come in two consignments, but despite that, they were excellent communicators, it all arrived quicker than I thought it would (given we are in the grips of a worldwide pandemic).

I think it's a real shame that people have been quick to give them criticism for not being as quick to dispatch or for goods to arrive, a bit of understanding and humanity goes a long way while they're clearly flat out, trying to cope with demand while running a limited operation.

Keep up the good work, you're doing great. I will definitely be coming back!

We bought 2 x Reef 240 inflatable kyak’s. The delivery time considering the current limitations from covid-19 was amazing. The communication via Facebook messenger was also brilliant. Really recommend.

I bought a Tahiti plus inflatable Kayak deal and unfortunately there had been an issue with my order being incomplete and after numerous attempts to contact them, these were unfortunately not successful.
I did however eventually receive an email from Aquascene explaining that there had been an issue with staffing and was assured that these would be rectified straight away on Monday, as well as apologising for the issues that had arose with my order.
I was emailed yesterday by Aquascene to let me know everything missing had now been despatched and I received these today.
Apart from the initial hiccup, I would definitely recommend them and will also be buying from them again.
Great customer service, my thanks to all at Aquascene.

The only shop I found that seems to actually know about the products they're selling. quick turnaround too - thanks guys.