O Pedro Gonçalves é sempre educado e prestável quando vem mudar a água ou o filtro. Também tenho recebido um excelente atendimento da Cátia através do sistema de mensagens online. 5 estrelas para to... See more
Company replied
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The notifications for upcoming delivery could be improved. The gentleman who delivers the bottles is very friendly and helpful. I always recommend your service to my friends.
Still bad after 6 years. • Poor hygiene: Found hair in water bottles. • Unreliable service: No scheduling, they just show up randomly on a week day. • Broken bottles: Often receive broken or... See more
Company replied
Delivery perfect on time and the person that did make the delivery was very helpful. Entrega perfeita no prazo e a pessoa que fez a entrega foi muito prestativa.
Company replied
Company details
Written by the company
A Aquaservice é a empresa líder na entrega de água engarrafada com dispensador. Oferecemos este serviço a mais de 800.000 clientes em Espanha e Portugal, tanto residenciais como empresas. Descubra a comodidade de receber a sua água mineral natural ou de nascente, com um dispensador inovador que lhe permite ajustar a temperatura ao seu gosto. Faça a gestão das suas encomendas através da nossa APP gratuita, disponível nas lojas de aplicações iOS e Android, com o nome "Aquaservice".
Contact info
United Kingdom
- www.aquaservice.com/pt
4.1
Great
3K reviews
Asks customers to review
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Everything has been made easy for the…
Everything has been made easy for the client. Deliveries are easy to arrange, timely and reliable and courteous. The product is excellent and the machine works well for us.
March 26, 2024
Reply from Aquaservice Portugal
Dear Customer, Thank you very much for your comment, your opinion is very important so that we can continue to improve our service. Best regards, Primo Eden
entrega e manutenção de equipamentos
entrega e manutenção de equipamentos, eficientes e profissionais
March 25, 2024
Reply from Aquaservice Portugal
Estimado Cliente, Muito obrigada pelo seu comentário, a sua opinião é muito importante para podermos continuar a melhorar o nosso serviço. Melhores Cumprimentos, Primo Eden
Ricardo Silva 👉👉👉
March 19, 2024
Unprompted review
Reply from Aquaservice Portugal
Exmo. Sr. Patrick, Muito Obrigada pela sua opinião. Esforçamo-nos por superar as suas expectativas. Melhores Cumprimentos, Primo Eden
Thanks to Bruno Coelho for amazing…
Thanks to Bruno Coelho for amazing service!
February 12, 2024
Unprompted review
Reply from Aquaservice Portugal
Dear Customer, Thank you very much for your comment.
important so that we can continue to improve our service. Best regards
Regards, Primo Eden
Good water and service
Good water, great service. Bruno Coelho delivered my order today. He is very helpful and friendly. Highly recommended!
February 2, 2024
Unprompted review
Reply from Aquaservice Portugal
Madam Olga Rashtanova, Thank you very much for your comment, your opinion is very important so that we can continue to improve our service. Best regards, Primo Eden
Great delivery and amazing service.
February 1, 2024
Reply from Aquaservice Portugal
Dear Customer, Thank you very much for your comment, your opinion is very important so that we can continue to improve our service. Best regards, Primo Eden
DELIVERY DATES ARE NEVER ACCURATE
DELIVERY DATES ARE NEVER ACCURATE. YOU WILL NOT PICK UP WATER BOTTLES DATED APRIL 2023 AND GIVE US CREDIT. YOUR PEOPLE ON THE PHONE ARE NOT CUSTOMER FRIENDLY. SINCE YOU´RE ONE OF THE ONLY WATER COMPANIES IN TOWN WE´RE STUCK WITH YOU. WOULD NEVER RECOMMEND YOUR SERVICE.
December 20, 2023
Reply from Aquaservice Portugal
Estimado Cliente, a sua opinião é importante para nós. Para melhor podermos ajudá-lo, por favor envie-nos um email para o apoio.cliente@edensprings.pt , com o seu nº de cliente, reportando a situação de forma a conseguirmos melhorar a sua experiência connosco. Cumprimentos, Primo Eden
Reply from Aquaservice Portugal
Exma. Sra. lisa burzin, Muito obrigada pelo seu comentário, a sua opinião é muito importante para podermos continuar a melhorar o nosso serviço. Melhores Cumprimentos, Primo Eden
Reply from Aquaservice Portugal
Dear Customer, we are sorry to hear about your situation, we will do our best to improve your experience with Eden Springs. Best regards, Primo Eden
timely delivery
September 25, 2023
Reply from Aquaservice Portugal
Estimado Cliente, Muito obrigada pelo seu comentário, a sua opinião é muito importante para podermos continuar a melhorar o nosso serviço. Melhores Cumprimentos, Primo Eden
Very friendly staff.
August 13, 2023
Reply from Aquaservice Portugal
Exmo. Sr.eric Campbell, Muito obrigada pelo seu comentário e classificação. Esforçamo-nos por prestar o melhor serviço aos nossos clientes e assim merecer a sua confiança. Estamos gratos pela sua satisfação. Melhores Cumprimentos, Primo Eden
Reply from Aquaservice Portugal
Dear Customer, Thank you very much for your comment, your opinion is very important for us to continue to improve our service. Best regards, Primo Eden
Waiting for my order since day 20!
Waiting for my order since day 20 - on call said me that they can not garanty any date only a prevision date , I already receive 2 date and receive nothing. I call the call center and they tell me that the will call me on the next day .. nothing.. still waiting .. they don´t have a delivery date...
June 28, 2023
Unprompted review
Reply from Aquaservice Portugal
Dear Mrs Jennifer Crespo Dias, Thank you for your contact. We are unable to identify your customer account using this information. Please contact us on apoio.cliente@edensprings.pt or 21 994 89 00 (National landline call), every working day from 9 a.m. to 5 p.m., so that we can better identify your situation. Best regards Primo Eden
First class service and prompt…
First class service and prompt delivery. Very professional.
June 21, 2023
Reply from Aquaservice Portugal
Dear Customer , Thank you very much for your comment and rating. We strive to keep our customers satisfied. Best regards, Primo Eden
Reply from Aquaservice Portugal
Dear Customer, Thank you very much for your comment, your opinion is very important for us to continue to improve our service. Best regards, Primo Eden
Demoraram mais do que o habitual a…
Demoraram mais do que o habitual a efetuarem a entrega.
May 2, 2023
Reply from Aquaservice Portugal
Estimado Cliente, lamentamos a sua situação, vamos fazer os possíveis para melhorar a sua experiencia . Melhores Cumprimentos, Primo Eden
Setup and delivery was good and polite
January 4, 2023
Reply from Aquaservice Portugal
Dear Customer, Thank you very much for your comment and rating. We strive to provide the best service to our customers and thus deserve your trust. We are grateful for your satisfaction. Best regards, Primo Eden
Reply from Aquaservice Portugal
Dear Customer, Thank you very much for your comment and rating. We strive to provide the best service to our customers and thus deserve your trust. We are grateful for your satisfaction. Best regards, Primo Eden
The delivery was fast as promised
The delivery was fast as promised. Very efficient. The agent was very polite and helpful. We are very pleased.
November 21, 2022
Reply from Aquaservice Portugal
Dear Customer, Thank you very much for your comment and rating. We strive to provide the best service to our customers and thus deserve your trust. We are grateful for your satisfaction. Best regards, Primo Eden
Very helpful and professional
Very helpful and professional technician who performed the installation. Speedy, kind and competent. Thank you
November 4, 2022
Reply from Aquaservice Portugal
Estimado Cliente, Muito Obrigada pela sua opinião. Esforçamo-nos por superar as suas expectativas. Melhores Cumprimentos, Primo Eden
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