Archers Sleepcentre Reviews 

16,027
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,682 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, friendly, and knowledgeable, providing a professional yet unpressured approach. Many appreciate the ample time given to make informed decisions, contributing to a smooth and pleasant overall process. The service and user experience are frequently described as excellent, with people highlighting the straightforward process from selection to efficient delivery and installation. Reviewers are also very satisfied with the wide range of comfortable products, leading to a high level of customer delight.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the wide range of... See more

Service

Consumers find service to be positive, with many reviewers highlighting the excellent and helpful assistance... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting staff as friendly,... See more

User experience

People report positive experiences with user experience, highlighting helpful, knowledgeable, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fantastic experience with Archers, largely thanks to Lynn. From the start, she was incredibly friendly and made us feel at ease, while her expertise really shone through. What stood out... See more

Company replied

Rated 5 out of 5 stars

Brilliant welcome from the girls Birkenshaw branch Uddingston. Lynn Horton provided myself with excellent knowledge of the products and helped me chose a mattress. A very engaging lady who was patient... See more

Company replied

Rated 5 out of 5 stars

We were looking around on our own and the right amount of time had passed before a gentleman asked us if he could be of help. He showed us exactly what we wanted and encouraged us to try out the mattr... See more

Company replied

Rated 5 out of 5 stars

Our first time in this store. Iain was most helpful and offered us good useful advice with our purchases, all with a great sense of humour and patience as we changed our minds a couple of times before... See more

Company replied


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Furniture Store
  6. Living Room Furniture Store

About Archers Sleepcentre

Written by the company

Archers Sleepcentre Trustpilot Reviews

BED FRAMES
MATTRESES
ADJUSTABLE BEDS
BEDROOM FURNITURE
DIVAN BEDS
IN STOCK & READY TO GO

Why Choose Archers?

Archers Sleepcentre has bed stores located across Scotland and an e-commerce operation that delivers throughout the UK.

Our website offers a huge choice including many difficult to find beds, eg reinforced beds, waterproof mattresses, 3ft 6 beds and especially low divan bed bases. If you can't find what you are looking for please do contact our tele sales team either by phone or Live Chat.

Our showrooms are large and most of our stores have their own warehouse where you can collect your order and buy a bed and take it away today. There are over 5000 products on our website - not all on display in our showrooms - but most times we can show you a similar product to help you choose.

We offer up to 4 years interest free credit and a UK-wide 2 man delivery service including to the Scottish Islands and other remote locations.

Come and visit us today. Wide choice - Up to 4 Years Interest Free Credit - Beds to take away Today

Written by the company

Deliveries
We offer a UK wide delivery service
Flexible Payment Options
Up to 4 years interest free credit

Price Match Promise

Be assured you have the best price

We promise to try and match the best price you can find.

Contact info

4.8

Excellent

TrustScore 5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(16,027)

2,480 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Donna was very helpfull and polite as…

Donna was very helpfull and polite as she conducted the sale to me thanks

July 28, 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Margaret,

Thank you for the five star review.

We really appreciate you taking the time to share feedback about the service you received from Donna.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Andrew was knowledgeable and friendly

Andrew was very knowledgeable and helpful. Gave us plenty of time on our own to try different beds but was available to answer and questions and provide guidance.

July 29, 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Mr Mcpherson,

Thank you for taking the time to share your review.

We are so pleased to hear Andrew was knowledgeable and helpful during your visit. We are glad he was available to answer your questions and provide guidance while giving you time to try different beds.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

We were shown exceptional patience…

We were shown exceptional patience throughout our visit, especially Ewan in demonstrating excellent customer service skills. Both Ewan and Mark from the Straiton branch, were friendly professional and helpful. They took the time to help us select the products which best suited our needs and made the whole experience enjoyable and stress free.

July 30, 2026
Unprompted review
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi John,

Thank you for taking the time to share your review.

We are pleased to hear Ewan and Mark provided helpful and professional service during your visit and took the time to help you in selecting products to suit your needs. We will be sure to pass your kind words on to both Ewan and Mark.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Great staff michelle was so good at…

Great staff michelle was so good at helping me order bedroom furniture I was looking for and ordered it all for me also mention to stevie both he and michelle are friendly

July 29, 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Joan,

Thank you for taking the time to share your review.

We are delighted to hear that Michelle was helpful in assisting you with ordering your bedroom furniture. We will be sure to pass your kind words on to both her and Stevie.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

The staff were so helpful in choosing …

The staff were so helpful in choosing a mattress for me i picked one but got told to try another one and was more comfortable. Grant and Harry couldn't do enough for me so happy with this service. I only have to wait 2 weeks for delivery and they will let me know the day before what time they will be coming. Thank you again for your help.

July 30, 2026
Unprompted review
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Mrs Burns,

Thank you for taking the time to share your review.

We are pleased to hear Grant and Harry were helpful in finding the right mattress for you and that they were able to assist with your choice. We will be sure to pass your kind words and thanks on to them.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Spoiled for choice!

Couldn’t believe the amount of choice and options for choosing a new mattress! Michelle at the Cumbernauld store was great she was happy to answer any questions, explained how the pricing worked and what discounts were available. She then left us to take our time selecting the right mattress. I had a discount leaflet which saved us money on delivery and recycling.

July 29, 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi,

Thank you for taking the time to share your review.

We are pleased to hear Michelle was helpful and able to answer your questions, explain the pricing and discounts available and give you time to choose your new mattress. We will be sure to pass your kind words on.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Staff very friendly and helpful

Mark J at Straiton Store, Edinburgh - Mark was welcoming, helpful and listened to what I wanted, showed us the mattresses that may be suitable. Mark was not pushy, he explained the prices and new the stock in store. He left us to try and discuss which one would be best suited for my needs. Based on my experience I would recommend and return for future purchases.

July 29, 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi,

Thank you for taking the time to share your review.

We are pleased to hear Mark welcomed you, listened to your requirements and helped you find suitable mattresses. We will be sure to pass your kind words on to him.

Your recommendation is much appreciated and we hope to see you shop with us again soon.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Archers SleepCentre

When we visited Archers Sleep Centre we were greeted by Ian, who was most helpful and understanding what our requirements were. He was able to help us choose the beds and mattress that was right for use. A great help.

July 29, 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Phil,

Thank you for the five star review.

We are so pleased to hear Ian was helpful and took the time to understand your requirements, helping you choose the perfect beds and mattress. We will be sure to pass your kind words on.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Excellent assistance from Lynn on…

Excellent assistance from Lynn on choice of mattress.Very helpful .

July 29, 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Gordon,

Thank you for the five star review.

We really appreciate you taking the time to share feedback about the service you received from Lynn.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Always buy a good bed and a good pair of shoes!

Alan, was very helpful but not pushy. He made the process of buying a bed very easy. He is one of the reasons we always go to Archers!

July 28, 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi David,

Thank you for your lovely review.

We are pleased to hear Alan was helpful and made buying your new bed an easy experience. Thank you for your continued support and for taking the time to share your experience. We will be sure to pass your kind comments on to Alan.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

We were made very welcome

We were made very welcome, could browse easily but the staff were there for any help with questions
Would definitely go back

July 29, 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi John,

Thank you for the five star review.

We are pleased to hear you felt welcome and were able to browse at your own pace while knowing our team was there to help if needed.

We hope to see you shop with us again soon.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Staff very friendly and helpful

Staff very friendly and helpful. Both staff members very knowledgeable

July 22, 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi,

Thank you for the five star review.

We really appreciate you taking the time to share feedback about the service you received. We are delighted to hear how friendly, helpful and knowledgeable you found our staff.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

New bedroom furniture

Went to the shop to look last week and Harry come over and told me what wardrobe was already built as this was what I was looking for. He was very helpful and today when we returned to order he was there and remembered me and was very helpful again happy with the service he gave me.

July 29, 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Donna,

Thank you for your lovely review.

We are so pleased Harry was able to help you find the right wardrobe and that he remembered you when you came back to place your order. We will be sure to pass your kind words on to him.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi,

Thank you for the five star review.

We really appreciate you taking the time to share feedback about the service you received from Graham.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Friendly down to earth staff

Friendly down to earth staff , knew there products 👍

July 28, 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi,

Thank you for the five star review.

We really appreciate you taking the time to share feedback about the service you received.

Kind regards,
Archers Sleepcentre

Rated 4 out of 5 stars

Salesman seemed to know about the…

Salesman seemed to know about the products he was selling, was not pushy he explained the prices and how they were made up, the pros and cons of items, salesman very approachable.

July 28, 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Leigh,

Thank you for taking the time to share your review.

We are delighted to hear that you found our salesperson knowledgeable, approachable and helpful without being pushy.

If there is anything we could have done to make your experience a five star one, please let us know.

Kind regards,
Archers Sleepcentre

Rated 1 out of 5 stars

I’ve had a really bad experience with…

I’ve had a really bad experience with this company. I was given zero time scale that my furniture wouldn’t be delivered over two months after buying it so it was a long wait.

Second the wrong furniture in terms of colour was delivered in terms of my bedside cabinet after my long wait they delivered one oak which was different to the drawers and wardrobe which was grey.

Thirdly The joiner employed by archers was five star but to my horror the wardrobe when build was scratched on the front badly as well as there being a bit missing for the sliding door.

Two weeks after installation I had to call up for a third time to chase up when the correct colour of bedside table was getting delivered only to be told the people who make them can’t get on there system as there changing it.

Essentially one thing after another disappointing to say the least

July 29, 2026
Unprompted review
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi,

Thank you for taking the time to share your feedback.

We are sorry to hear about the issues you have experienced with your furniture order. We understand your disappointment with the delays, the incorrect bedside cabinet colour and the damage identified during installation.

We understand you have since been in touch with our team regarding the outstanding issues.

We appreciate your patience while this is being resolved and apologise for the inconvenience caused.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Great consumer service

Great consumer service. Michelle was excellent. Thank you.

July 28, 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Ewan,

Thank you for taking the time to share your review.

We are delighted to hear that you had such a positive experience with Michelle.

Kind regards,
Archers Sleepcentre

Rated 1 out of 5 stars

Scammer's are online

Its been a week and there is no sign of bed yet. Delivery date was last week friday and today after 6 days , there is no sign of delivery and when i called no one knows when it will be delivered. Looks like another scammer is online who sell bed online but there is nothing in stock. May be they are awaiting chinese freind's reply.

July 21, 2026
Unprompted review
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi,

Thank you for taking the time to share your review.

Having looked at your order we can see that we had contacted you on Friday to advise that there was a delay in delivery of your bed frame.

When you called yesterday we confirmed that there had been an issue with the items being collected from the supplier by the courier but this had now been collected and your order was with the courier and we would contact them to expedite your delivery.

We can see you have now been contacted by the courier to confirm delivery is today. Please accept our apologies for the delay.

Kind regards,
Archers Sleepcentre

Rated 5 out of 5 stars

Staff were really helpful and knew what…

Staff were really helpful and knew what they were talking about

July 28, 2026
Archers Sleepcentre logo

Reply from Archers Sleepcentre

Hi Caroline,

Thank you for the five star review.

We really appreciate you taking the time to share feedback about the service you received.

Kind regards,
Archers Sleepcentre

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