The employee who served at the store was very helpful, and polite. The item came with an info book on how to set it up, this was invaluable as an older person I found it easier to set up my box. I am... See more
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Review summary
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Firstly I bought the item not entirely convinced it was the right item for me. Later finding out it was not functioning the way it was intended .. so i decided after getting support advice and g... See more
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Easy to order on line, received msg to say ready to collect same day, collected on day. No issues it all worked as it should have done
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Half of my order was available at a time making two trips necessary to collect my order over three days.
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Company details
About Argos
Written by the company
Established in 1973, Argos is a leading UK general merchandise retailer offering more than 60,000 products. Its range of Technology, Home & Furniture, Toys, Appliances, and Health & Beauty products are available through its website, apps, stores and convenient Click & Collect points inside Sainsbury’s supermarkets. Argos is a technology-led retailer; its website receives on average a billion visits a year and 70% of sales originate online.
Argos App
You can download the Argos app for both Apple and Android devices. Delivery and collection
Its market-leading Fast Track delivery service is available across more than 90% of UK postcodes, seven days a week, and offers home delivery in as little as four hours up to 10pm. Store Locator
Find a store near you using the Store locator
You can download the Argos app for both Apple and Android devices. Delivery and collection
Its market-leading Fast Track delivery service is available across more than 90% of UK postcodes, seven days a week, and offers home delivery in as little as four hours up to 10pm. Store Locator
Find a store near you using the Store locator
Contact info
33 Charterhouse Street , EC1M 6HA, London, United Kingdom
- 020 7695 6000
- www.argos.co.uk
4.1
Great
275K reviews
Asks customers to review
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Efficient service
Efficient service, took out the extra insurance, love my fitbit charge 6
July 17, 2026
Reply from Argos
We're so glad to hear that you experienced efficient service and are loving your new Fitbit Charge 6! It's wonderful to know you're happy with your purchase.
Friendly, Fast and Professional Service
I used the Argos Click & Collect service at the Sainsbury's store in Woolwich, and I had a great experience.
The customer service was excellent from start to finish. I was greeted warmly by a friendly member of staff who guided me through every step of collecting my order. After I paid, I was asked to wait for a moment, and within about a minute they returned with my package.
Before I left, they kindly reminded me to keep my receipt in case I had any issues with the item and needed to return it. Throughout the whole process, the staff were polite, welcoming, helpful, and professional.
I am very satisfied with the service and would happily recommend Argos to my friends.
July 9, 2026
Reply from Argos
Thank you for your wonderful 5-star review! We're so pleased to hear you had such a positive experience using our Click & Collect service at the Woolwich Sainsbury's store. It's great to know our team provided excellent customer service, making your collection smooth and efficient. We appreciate your kind words and recommendation.
Lazy staff
The website was so hard to navigate. Once I found what I was looking for. Argos tried to sell so many other products I didn't want. Payment was sooooo slow. Then when I went into to store to collect, I had to ask a Sainsbury's member of staff to find the Argos staff. (Pauline) Who was asleep in the back of Argos. That's why people use Amazon.
July 17, 2026
Reply from Argos
We are very sorry to hear about the difficulties you experienced with our website, the payment process, and your in-store collection. Please message us on Facebook or X (previously Twitter) so we can take a look into this for you. Please send over: order number full name email address contact number full billing address, including post code. Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
No complaints
Ordered a washing machine. It was delivered on time and seems to be working. No complaints.
July 17, 2026
Reply from Argos
We're delighted to hear that your washing machine was delivered on time and is working well. Thank you for sharing your positive experience! Regards Diane
Excellent service start to finish
July 17, 2026
Reply from Argos
We are so pleased to hear you received excellent service from start to finish. Thank you for your kind words! Regards Diane
Good charger for a few month
July 14, 2026
Reply from Argos
We're glad to hear our charger served you well for a few months! We appreciate your positive feedback. Regards Diane
It amazing ,fast and customer personnel…
It amazing ,fast and customer personnel was damn cool
July 17, 2026
Reply from Argos
Thank you for your Brilliant 5 star review. It is great to hear you are happy with the service you have received. We love to hear this. Regards Diane
APP NEVER WORKS CORRECTLY
Impossible to buy Pokemon cards on this app, get to check out and payment always fails. Then when you do manage to get some you’ll be refunded instantly.
I did somehow purchase a first partner trainer box 2nd July it’s now 17th and still waiting for the item to be sent to store to collect! Called numerous times nobody picks up at the store! Went down and asked face to face where is my item!? Nobody knows! Still waiting! Terrible customer service!
July 17, 2026
Unprompted review
Reply from Argos
We are truly sorry to hear about the significant difficulties you've experienced trying to purchase Pokemon cards and the issues with your recent order. It's completely understandable that you're frustrated with the payment failures, the instant refunds, and the extended wait for your collection item. Please message us on Facebook or X (previously Twitter) so we can take a look into this for you. Please send over: order number full name email address contact number full billing address, including post code. Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
I ordered my son an electric scooter on…
I ordered my son an electric scooter on 30th may it arrived not working at all I contacted argos who then referred me to manufacturer razor instead of actually replacing the item I've been sent spare parts twice now to fit myself and it's still not working. Absolutely shambles I've tried contacting argos for a refund and nobody is getting back to me via email or letter. My son got this as an end of term gift and he's not been able go out with his friends at all because you cannot even replace your faulty item!!! Will not be using argos again. £160 scooter sitting doing nothing. I will be taking this up with the ombudsman as I should not be dealing with the manufacturer when it's within 30 days.
May 30, 2026
Unprompted review
Reply from Argos
Thank you for sharing your experience. We are truly sorry to hear about the ongoing issues with the electric scooter and the frustration this has caused for you and your son. We understand how disappointing it must be for him not to be able to use his end-of-term gift. Please message us on Facebook or X (previously Twitter) so we can take a look into this for you. Please send over: order number full name email address contact number full billing address, including post code. Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
No Email Support, AI Chat Disconnects, Fault Still Unresolved
The dishwasher has been faulty from almost the outset. After months of dealing with the manufacturer (Hisense), numerous emails, repeated requests for photographs, multiple engineer visits and countless hours spent trying to resolve the problem, the appliance is now completely unusable.
The latest engineer visit was particularly frustrating. The engineer attended without the correct replacement part, meaning no repair could even be attempted. I had taken time away from work to be at home for the appointment, only for it to be completely wasted.
Despite all of this, I have now reached the point where I simply want to exercise my consumer rights with the retailer. Unfortunately, Argos makes this unnecessarily difficult because there is no practical way to communicate directly with a member of their customer service team.
When customers purchase from a retailer, they should expect that retailer to stand behind the products they sell and provide accessible customer support when things go wrong. Instead, I have found myself caught between the retailer, the manufacturer and the repair company, with nobody taking ownership of resolving the issue.
I would welcome a response from Argos' customer relations team so that this matter can finally be resolved through collection of the faulty appliance and an appropriate remedy in accordance with my statutory consumer rights.
Order details can be provided privately if Argos wishes to investigate and resolve this matter.
July 17, 2026
Unprompted review
Reply from Argos
We are truly sorry to hear about the incredibly frustrating experience you've had with your faulty dishwasher and the difficulties you've encountered in seeking a resolution. We understand your disappointment with the repeated issues, the wasted time, and the challenges in communicating with our customer service team.
Please message us on Facebook or X (previously Twitter) so we can take a look into this for you. Please send over: order number full name email address contact number full billing address, including post code. Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Missing item & no means to speak to a…
Missing item & no means to speak to a human being to correct their error
July 16, 2026
Unprompted review
Reply from Argos
We appreciate you sharing your experience. We are concerned to hear about the missing item and the difficulty you encountered reaching us. Please message us on Facebook or X (previously Twitter) so we can take a look into this for you. Please send over: order number full name email address contact number full billing address, including post code. Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Terrible experience
Terrible experience , order cancelled, but item still available on line . Called up , the automated system doesn’t contain the prompts needed , assumed the wrong thing and just kicks you out , impossible to speak to a person . Appalling customer service.
Your company is terrible I won’t use it again , using social media for contact is poor , I don’t use these services .
July 17, 2026
Unprompted review
Reply from Argos
We are truly sorry to hear about your frustrating experience with the cancelled order and the difficulty reaching a person.
Please message us on Facebook or X (previously Twitter) so we can take a look into this for you. Please send over: order number full name email address contact number full billing address, including post code. Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
been trying to buy this Scotland top…
been trying to buy this Scotland top for ages, the store never has it in stock, went through Argos, Excellent, got the top, no bother at all. Wonderful. would recommend.
July 17, 2026
Reply from Argos
Hi Colin Thank you for your Brilliant 5 star review. It is great to hear you are happy with the service you have received. We love to hear this. Regards Diane
Absolutely vile experience
Absolutely vile experience.
Purchased a vaccum and was convinced to take out the insurance. It was sold as ‘accidental replacement’. I was informed I could take it into any store to claim.
It broke and tried to take it in to be informed I had the electrical product care and had to be dealt with by D&G.
This was not what was sold to me by the sales assistant and not the leaflet that was attached to my receipt.
Absolutely did not care that they had misold insurance, which I find absolutely appalling. It’s a FCA violation and just vile crooked behaviour.
Argos is dead, I’ve never done this before with any store but I will absolutely not make another purchase with Argos. I have no faith in them anymore, just another scammy company preying on their customers.
July 16, 2026
Unprompted review
Reply from Argos
We are truly sorry to hear about your extremely negative experience regarding the insurance policy for your vacuum cleaner.
Please message us on Facebook or X (previously Twitter) so we can take a look into this for you. Please send over: order number full name email address contact number full billing address, including post code. Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Love being forced onto the app to buy…
Love being forced onto the app to buy pokemon then repeatedly being told that my payment has failed. Useless app
July 17, 2026
Unprompted review
Reply from Argos
We appreciate you sharing your experience. If you need any further help or support, please message us on Facebook or X (previously Twitter) so we can take a look into this for you. Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Rude customer service and poor service
I would like to make an official complaint against the incompetent people you hire for customer service. I have ordered a fridge on 25th of June with the order number 262361191. Which was suppose to get delivered on the 1st of July. I took a day off work to accept the delivery as it’s a fridge and my wife wouldn’t be able to lift it in. No one bothered to deliver it that day or call me to let me know they won’t be arriving. No one bothered to call me to inform me of any situation of even try to re arrange a delivery. I waited a few days and as I didn’t recieve any communication from Argos I called customer service who said some poor excuses about a lorry. The representative on the phone said a re delivery On a small van will be booked for the 17th of July. I waited and asked for another day off work. In the morning the delivery driver gave me a excuse of not being able to lift the item on and off a smaller van and that there are parking problems or something which is a absolute lie and nonsense because there are no parking restrictions outside our house. It’s actually free parking on both sides and we have a driveway too. When I called customer service instead of the representative being helpful he told me I should order a smaller item? Who is he to dictate what I need?! How dare he tell me what I should buy. I ordered this item because we have been suffering with a small fridge with 2 children including one being disabled and our current fridge does not work properly. I’ve wasted 2 days off work and had the poorest customer service over the telephone which is unacceptable and non existent. Dont waste your time here!!
July 17, 2026
Unprompted review
Reply from Argos
Thank you for sharing your detailed feedback. We are truly sorry to hear about the incredibly frustrating experience you've had with your fridge delivery and our customer service. We understand the significant inconvenience of taking time off work twice and the distress caused by the repeated delivery issues and unhelpful interactions.
I am sorry to hear that you have had an awful service. We would love the opportunity to put this right! Please message us on Facebook or X (previously Twitter) so we can take a look into this for you. Please send over: order number full name email address contact number full billing address, including post code. Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Extremely horrible experience.
Extremely horrible experience.
Bought a washing machine through Argos and the delivery guys threw away a component of the washing machine along with the packaging (they threw it by mistake as they only had to throw away the packaging).
Argos is now telling us buy the part separately from the supplier, instead of offering to provide it to us.
We can't even return the washing machine anymore.
They're great if everything goes smoothly, but if you encounter an issue then you're really snookered!
July 17, 2026
Unprompted review
Reply from Argos
We are truly sorry to hear about the extremely horrible experience you've had with your washing machine delivery and the missing component. We understand your frustration with the situation and the difficulty in resolving it.
I am sorry to hear that you have had an awful service. We would love the opportunity to put this right! Please message us on Facebook or X (previously Twitter) so we can take a look into this for you. Please send over: order number full name email address contact number full billing address, including post code. Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Sell as 3 year warranty and then they try to switch to only 1 year.
I bought a built in Hotpoint Microwave via Argos because it clearly stated that the warranty is for 3 years plus 10 years parts. When registering with Hotpoint they say it is 1 year plus 10 years. I hereby expect Argos to cover the 3 year warranty that they and Hotpoint stated would happen.
I don't use FB or X. Following your response I just tried Argos Support Chat and it just drops out of the conversation. You need to provide a contact email address please.
July 17, 2026
Reply from Argos
We appreciate you bringing this warranty discrepancy to our attention. We understand your frustration regarding the differing information about your Hotpoint microwave's warranty. Please message us on Facebook or X (previously Twitter) so we can take a look into this for you. Please send over: order number full name email address contact number full billing address, including post code. Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Reply from Argos
Hi Komal
Thank you for your Brilliant 5 star review. It is great to hear you are happy with the service you have received. We love to hear this. Regards Diane
Reply from Argos
Hi Don
Thank you for your Brilliant 5 star review. It is great to hear you are happy with the service you have received. We love to hear this. Regards Diane
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