Arlo Wolf Eyewear Reviews 402

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

These were my first ever pairs of prescription glasses as I've only just been diagnosed with short-sightedness. My friend recommend Arlo Wolf as it would save me money instead of paying for overpriced... See more

Company replied

Rated 1 out of 5 stars

The try at home was fast, but to send me a reading glasses it has been very slow... it has been 3 weeks (ordered 13th Sep, now 4th Oct) and I still didn't receive them. If there was a backlog, or if l... See more

Company replied

Rated 4 out of 5 stars

Good range of styles, great that you can try on prior to ordering. The online ordering process could be clearer and I would advise calling if your prescription is anything other than normal. Mine w... See more

Company replied

Rated 5 out of 5 stars

Purchased a few pairs of prescription glasses from Arlo Wolf. Quality for the price is excellent. What makes me want to go back is the excellent customer service. Matt is always great and responds... See more

Company replied

Company details

  1. Glasses Store

Information provided by various external sources

Our vision is clear: stylish and affordable eyewear direct to you. Try Before You Buy - Multi-Purchase Offers - You Buy, We Donate


Contact info

3.9

Great

TrustScore 4 out of 5

402 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Glasses need to be more modern and also…

Glasses need to be more modern and also have more choice. Feel very dated and quite cheap. The styles don’t seem to have been updated for years.

September 27, 2024
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Reply from Arlo Wolf Eyewear

Hi Nicki. Thanks for your feedback. We launch at least 20 new frames every 3 months, so hopefully next time there will be something suitable for you. Thanks!

Rated 2 out of 5 stars

Poor range of sizes

The home trial experience worked well, but their sizes are very small.

My head is a little larger than average, but even their "oversized" frames are way too small. The whole experience left me soured on Arlo Wolf and even more self conscious.

September 7, 2024
Rated 1 out of 5 stars

Glasses arrived wonky - different lenses

Glasses arrived today and they are wonky as the lenses used for left and right are different sizes. Not sure how that is even possible?

They have a noticeably different shape on each side.

August 19, 2024
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Reply from Arlo Wolf Eyewear

Hi Ryan. Thanks for your review and I am sorry to hear of the issue you are experiencing. We received your email yesterday afternoon and have sent a response with a solution for you.

Rated 3 out of 5 stars

High quality product misleading delivery promise

The overall product is to a high quality I think it should just be made clearer on time frames to turn around the specs and that next day is from DISPATCH which was around 2 weeks after I put my order in.

June 25, 2024
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Reply from Arlo Wolf Eyewear

Thanks for your feedback, we will pass this on to the relevant team.

Rated 5 out of 5 stars

Amazing service

Amazing service! Wanted sunglasses urgently so I could have them to go on holiday and they sorted it! Thank you so much Arlo Wolf! You’re awesome 🙌

May 29, 2024
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Reply from Arlo Wolf Eyewear

Thanks so much!

Rated 5 out of 5 stars

Excellent customer service and beautiful frames

Purchased a few pairs of prescription glasses from Arlo Wolf. Quality for the price is excellent. What makes me want to go back is the excellent customer service. Matt is always great and responds with any questions quickly.
Love the try before you buy option as I'm so fussy with glasses.
Brooklyn frames are my favourite!
Great company and would definitely recommend!

April 26, 2024
Unprompted review
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Reply from Arlo Wolf Eyewear

Thanks so much for your review!

Rated 5 out of 5 stars

So impressed with this company!

So impressed with this company. Not only are they great designs with so many options to choose from and the try before you buy set of four... but I really appreciated the advice I got from Matt, due to metal allergies and choice of design I needed (due to field of vision not being quite right in last glasses and super long eyelashes causing problems) it felt like such a personal service... but they are ethical too... recycling and donating glasses to those in need, which is important to me. All at such a great price too! I'm genuinely raving about Arlo Wolf and can't see any reason why I'd go elsewhere in future. The only thing that would improve it is if you could select the material in the tickboxes when searching, details of what metal etc not listed in product description (but Matt answered all this for me, very quickly when I got in touch)
Thankyou Arlo Wolf!

April 17, 2024
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Reply from Arlo Wolf Eyewear

Thanks for your feedback!

Rated 5 out of 5 stars

Another amazing pair of glasses!

Another amazing pair of glasses thank you, I love them! Great customer service and try before you buy makes choosing your favourite styles so easy - I will definitely be back again!

January 27, 2024
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Reply from Arlo Wolf Eyewear

Thanks so much for your feedback!

Rated 1 out of 5 stars

To start with

To start with, I don’t like writing negative reviews. I have had glasses with Arlo Wolf for a couple of years now. My current pair of glasses broke and the glass came out, so I ordered a new pair (next day delivery) My glasses arrived a week later, bent and out of line completely. I asked if I could get a refund and I’d just order a new pair (as if I sent these back, I will not be able to see as will not have any glasses) this wasn’t an option, I was asked to send them back to be refitted. They were nice enough to send me a free label to send the glasses back with, but I physically can’t because I need my glasses for day to day. So I am currently wearing wonky/bent glasses- £70 down the drain.

December 30, 2023
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Reply from Arlo Wolf Eyewear

Hi Lucy.

Thanks for taking the time to leave some feedback for us and we are sorry about your negative experience.

In terms of delivery, the website does state when ordering "Guaranteed Next Day Delivery (from date of despatch)" and this is also stated on the email confirmation. Our turnaround time of 7-10 working days for prescription orders is also stated on the order confirmation and on our FAQ page.

You placed your order on Saturday 30th December and confirmed your prescription details on Tuesday 2nd January. Your order was despatched on Friday 5th January and therefore within 3 and a half working days from receipt of your prescription and delivered on Saturday 6th January in line with the guaranteed next day delivery option you selected.

Like with all orders, if there is an issue with the product on arrival with a customer, we like to take a look at the glasses to ascertain what has happened. This helps us to prevent future issues and also check the product against our manufacturers guarantee. We have sent over a prepaid label so we can take a look at them for you and fit the lenses into a new frame if deemed to be a manufacturing default.

We are sorry that you feel like you have put £70 down the drain and if at any point you can return the glasses to us then we would be delighted to take a look at them for you.

Rated 4 out of 5 stars

Great glasses

Great glasses, great service, great price and quick delivery

December 12, 2023
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Reply from Arlo Wolf Eyewear

Thanks Ben, your feedback is much appreciated.

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