Arlo Wolf Eyewear Reviews 402

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

These were my first ever pairs of prescription glasses as I've only just been diagnosed with short-sightedness. My friend recommend Arlo Wolf as it would save me money instead of paying for overpriced... See more

Company replied

Rated 1 out of 5 stars

The try at home was fast, but to send me a reading glasses it has been very slow... it has been 3 weeks (ordered 13th Sep, now 4th Oct) and I still didn't receive them. If there was a backlog, or if l... See more

Company replied

Rated 4 out of 5 stars

Good range of styles, great that you can try on prior to ordering. The online ordering process could be clearer and I would advise calling if your prescription is anything other than normal. Mine w... See more

Company replied

Rated 5 out of 5 stars

Purchased a few pairs of prescription glasses from Arlo Wolf. Quality for the price is excellent. What makes me want to go back is the excellent customer service. Matt is always great and responds... See more

Company replied

Company details

  1. Glasses Store

Information provided by various external sources

Our vision is clear: stylish and affordable eyewear direct to you. Try Before You Buy - Multi-Purchase Offers - You Buy, We Donate


Contact info

3.9

Great

TrustScore 4 out of 5

402 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent!

I recently bought glasses from Arlo Wolf, and I'm thrilled! The process was easy, and the frames I chose look fantastic. The varifocal lenses match my prescription perfectly. Plus, I saved money compared to in-store prices. Highly recommend for convenience and quality!

October 4, 2023
Rated 4 out of 5 stars

Loved everything except the glasses

Good experience. Test frames came after about a week, well presented in a nice case. Returning them was easy, collection option meant I didn't have to leave the house. The frames themselves are very reasonably priced, just a shame I didn't like any of them. Would love to see them offer a round / hexagon shape metal frame with slightly smaller lenses.
4 stars.

July 21, 2023
Rated 5 out of 5 stars

Very pleased.

I needed some glasses and had been putting it off for ages. I thought I’d try the sunglasses first so I could read outside this summer. I can still use them indoors to read too. I didn’t order a test pair but just went straight ahead. I’m over the moon. I can see. They’re lovely glasses. I made a mistake adding the anti glare for driving as I’m long sighted so won’t be able to use them for driving. I wasn’t thinking. But i’m so pleased with them I’ll be ordering some bifocals later in the year after I get a new prescription. As an added bonus the bag and cloth that they came with are made out of recycled plastic.

May 28, 2023
Rated 5 out of 5 stars

Great company

Great choice of glasses, with the option to try on at home, which always helps. I wanted a choice of lenses that wasn't in the standard options, and they were great at giving me different options and prices, with a really easy way to add the special order to my basket

May 17, 2023
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Reply from Arlo Wolf Eyewear

Thanks so much for your feedback!

Rated 5 out of 5 stars

The ordering was so easy so quick.

The ordering was so easy. I had 3 pairs to try on. Once I made my choice,I send my prescription off,sent the glasses back. Less than 10 days later. My new glasses were sent to me.

May 6, 2023
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Reply from Arlo Wolf Eyewear

Thanks for your feedback, we are delighted you found Arlo Wolf so easy to use.

Rated 5 out of 5 stars

Affordable, easy to buy and great quality

This is my second order from Arlo Wolf. There's a great selection to choose from, all at very affordable prices. Ordering is quick, and my glasses arrived within just a few days.

May 10, 2023
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Reply from Arlo Wolf Eyewear

Thanks for your 5 star rating!

Rated 4 out of 5 stars

Love the glasses but missing a proper case

Love my new glasses but a little disappointed that they didn’t arrive with proper cases. I have bought from Arlo Wolf a number of times and previously the glasses/sunglasses have always arrived with hard cases rather than the soft fabric cases which came this time. Otherwise - 5 stars. Great value, great communication. Would recommend.

March 29, 2023
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Reply from Arlo Wolf Eyewear

Hi. Thanks for your review and your continued custom. We have changed from our hard cases to protective pouches which are made from recycled plastic bottles.

Rated 5 out of 5 stars

Excellent!

My second time purchasing from Arlo Wolf. Their customer service is excellent, in particular Matt. Answered all my questions promptly and was helpful. Glasses are great as well.

March 20, 2023
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Reply from Arlo Wolf Eyewear

Thank you, your feedback is much appreciated!

Rated 5 out of 5 stars

Arlo Wolfe

My daughter recommended Arlo Wolfe, I wanted clear frames with varifocal lenses. I chose the Richie frames, they were perfect, between round and square. They were good value and the varifocal lense comes with anti scratch and anti glare as standard. I love them, they fit well, look classy and are bang on trend. The lenses are also excellent. Overall buying my glasses online from Arlo Wolfe was easy, they even picked up on a typo in my prescription and my glasses were good value and quality.

March 2, 2023
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Reply from Arlo Wolf Eyewear

Thanks for your feedback!

Rated 5 out of 5 stars

Great glasses

Great glasses, great price and great delivery time.

February 26, 2023
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Reply from Arlo Wolf Eyewear

Thanks for your review!

Rated 1 out of 5 stars
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Reply from Arlo Wolf Eyewear

Hi. Thanks for your review and I am sorry that you have not received your trial frames. If you would be able to contact customer services (info@arlowolf.com) with your order number we will look at this as a priority. Thanks.

Rated 5 out of 5 stars

First time I have ever bought glasses…

First time I have ever bought glasses on line this wasa recommendation from my sister in law I paid £1 to try 4 pairs on at home they were all really lovely but I couldn’t afford more than one pair they came really promptly and after I had ordered the pair I wanted I got an email checking my prescription then after that they came really promptly I have recommended Argo Wolf to two of my neighbours

January 5, 2023
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Reply from Arlo Wolf Eyewear

Thanks for your kind words!

Rated 5 out of 5 stars

Fab!

Great service. Love my glasses and at a really good price. Would highly recommend. thank you. A+++

January 6, 2023
Rated 4 out of 5 stars

Really great try before you buy but packaging on prescription delivery needs improving

Really great try before you buy service and great glasses when I ordered. The only thing I would say was my prescription glasses arrived through the letter box in a cloth case only packaged in a paper envelope. I’m surprised they got to me in one piece. No fragile sign, no protection at all. So I would recommend improving the packaging to prevent damage, especially when the boxes you send the try before you buy glasses in are very sturdy.

December 20, 2022
Rated 1 out of 5 stars

Really disappointing

Glasses are too big so fall off when I look down and the lenses are for distance when I wanted reading glasses. Very disappointed

December 17, 2022
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Reply from Arlo Wolf Eyewear

Hi. Thanks for your review and I am sorry to hear that you are disappointed with your order. I can see that you have contacted customer services since leaving a review and they have responded to you. In terms of sizing, glasses will often need adjusting so they sit and grip correctly. As we are an online company and everyone has different size and shapes faces we cannot send glasses out which always fit perfectly first time. Glasses can be adjusted at home and we have a guide which we can provide.

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