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What people talk about most
Reviews shaping this summary
Flawless, from our first contact at Edinburgh airport to dropping off at Aberdeen... Absolute breeze to deal with. Would highly recommend and use again in the future. The staff made whole experience e... See more
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Followed the reviews online and booked here. Booking was easy and transparent, no hidden costs. At the airport, calling the shuttlebus was easy with the provided telephone number, nice and helpfull s... See more
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The booking process was straightforward and clear, and the insurance excess waiver gave me peace of mind. The staff were extremely helpful and friendly at both pickup and return, as were the customer... See more
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Company details
Written by the company
Hassle-free car and van hire in over 35 cities and airports throughout Scotland and England. Check our website for exclusive offers and more services.
Arnold Clark Car & Van Rental
Written by the company
- About us
- Arnold Clark Car & Van Rental is part of the Arnold Clark Group – Europe’s largest independent car retailer. Established in 1963 with just 12 cars, we now have 37 branches across the UK and a nationwide fleet of over 55,000 vehicles. We provide expert vehicle hire and unique rental solutions to customers all over the world.
- We care
- At Arnold Clark Car & Van Rental, your opinion matters to us and we always welcome your feedback. We’re continuously seeking new ways to improve the way we do business and your feedback can help us do that. Tell us what you think of our service on Trustpilot; what you loved and what we could do better.
- Car and van hire
- With 37 rental branches across the UK, including all major airports, our unrivalled range of vehicles includes cars, vans, people carriers, automatics and 4x4s. All of our rental vehicles are under a year old and our competitive prices come with comprehensive insurance as standard.
- One-way hire
- Simply looking for a vehicle to get you from A to B? We offer one-way vehicle hire to and from any of our branches. This flexible approach to rental is perfect for those moving house or just using a different transport solution to get home.
- Corporate rental
- Our corporate rental clients range from Premier League football teams to Hollywood film studios. With competitive rates and tailored fleet solutions, we offer bespoke business packages that cater to all rental requirements.
- Dual control hire
- From only £18 per hour, our dual control hire is the perfect way to get more driving experience. The cars come with two sets of controls, allowing for an experienced driver to keep learners safe on the roads.
Contact info
Kerse Road, FK7 7RU, Stirling, United Kingdom
- 0141 849 7170
- rental.reservations@arnoldclark.com
- www.arnoldclarkrental.com
4.9
Excellent
33K reviews
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Reply from Arnold Clark Car & Van Rental
Hello Raymond,
Thank you for your great review! We're delighted to hear that you found our team helpful, knowledgeable, and efficient. Providing quick, professional service is something we take great pride in, so it's wonderful to know we met your expectations. We truly appreciate your feedback and look forward to welcoming you again for your next rental.
Laura
Arnold Clark Car & Van Rental
Nihal from Sydenham made my experience…
Nihal from Sydenham made my experience so easy and I hope she looks after us again. She’s a prime example of excellent customer service.
August 3, 2026
Reply from Arnold Clark Car & Van Rental
Hi Daniel,
Thank you for your wonderful review! We're delighted to hear that Nihal made your experience so easy and stress-free. She'll be thrilled to know that her friendly and professional approach had such a positive impact on your rental. We pride ourselves on delivering excellent customer service, and it's fantastic to hear that Nihal is a prime example of that. We truly appreciate your kind words and look forward to welcoming you back again soon.
Laura
Arnold Clark Car & Van Rental
Fantastic service with a lovely car I…
Fantastic service with a lovely car I ended up extending for another week.
Genuinely sad to hand the car back to the extent I'm thinking of buying one.
August 3, 2026
Reply from Arnold Clark Car & Van Rental
Hi,
Thank you for your fantastic feedback! We're delighted to hear that you enjoyed the car so much that you decided to extend your rental for another week. We really appreciate your kind words about our service and look forward to helping you with your next rental.
Laura
Arnold Clark Car & Van Rental
The staff the cars I've hired the…
The staff the cars I've hired the handling from team members been fantastic
August 3, 2026
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for your fantastic review! We're delighted to hear that you've had such positive experiences with both our vehicles and our team. It's wonderful to know that our staff have consistently provided fantastic service and made the rental process a smooth one for you. We truly appreciate your support and look forward to helping you again in the future.
Laura
Arnold Clark Car & Van Rental
Great service from Arnold Clark
The car was in pristine condition all ready to go, the staff were very helpful and answered all my questions
August 3, 2026
Reply from Arnold Clark Car & Van Rental
Hi Johnny,
Thank you for your lovely review! We're delighted to hear that the car was in pristine condition and ready for your journey. It's also great to know that our team was able to answer all your questions and provide helpful service. We really appreciate your feedback and hope to welcome you back again soon for another excellent rental experience.
Laura
Arnold Clark Car & Van Rental
Extremely efficient and friendly
Extremely efficient and friendly service. Will definitely use their service again.
July 31, 2026
Reply from Arnold Clark Car & Van Rental
Hi Andrew,
Thank you for your wonderful feedback! We're thrilled to hear that you found our service both efficient and friendly. Providing a smooth and welcoming experience for our customers is always our goal. We truly appreciate your kind words and look forward to assisting you again on your next rental.
Laura
Arnold Clark Car & Van Rental
Hired a Luton tail lift van
Both ladies I dealt with made the whole thing easier. Nice people and shown me around the van. Most people would be apprehensive hiring a vehicle but they made me relaxed and I drove away in a nice clean vehicle. I would hire from them again definitely.
August 1, 2026
Reply from Arnold Clark Car & Van Rental
Hi Wendy,
Thank you so much for your wonderful review. We're delighted to hear that our team helped make your rental experience easy and stress-free from start to finish.
We know hiring a van can sometimes feel a little daunting, so it's great to hear that taking the time to show you around the vehicle helped you feel relaxed and confident before setting off. We're also pleased that you found the van clean and well presented.
Your kind comments mean a lot to us, and we'll be sure to pass them on to the team. We truly appreciate your recommendation and look forward to welcoming you back again in the future.
Laura
Arnold Clark Car & Van Rental
Felt deceived by the Category in listing page vs what was provided
I booked my rental based on feedback in social media. I have mixed review about my experience, the rental was overall good, but I felt deceived by the picture you posted for the category vs the vehicle that was provided. As my trip involved Scotland Highlands for a family of 4 I was very particular about an SUV and the listed vehicle was Vauxhall Grandland. Knowing the process that car make/model cannot be guaranteed but cars from same category will be provided, I put a request across to check for this specific model - reminded multiple times.But unfortunately upon rental I was told I will be provided with a Volvo XC40 which the company considers belonging to same category as Vauxhall Grandland. My choice was based on the luggage and 4 pax for 8 day travel and this vehicle provided could not accommodate the luggage and we had to squeeze in the vehicle. When I compare the size of a Grandland and XC 40 there is a big difference and I wonder how they can be considered as a same category. Inspite of the reminders and requests there was no consideration which left very bad taste on my experience and will affect my future rental as well as recommendations to my friends who are taking highlands trip.
July 21, 2026
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for taking the time to share your detailed feedback. We're pleased to hear that your rental experience was good overall, but we're sorry to learn of your disappointment regarding the vehicle provided.
While specific makes and models cannot be guaranteed, we understand that vehicle size and luggage capacity are important considerations, particularly for a family trip through the Scottish Highlands. We appreciate your comments regarding the differences in space between the Vauxhall Grandland and Volvo XC40, and we're sorry that the vehicle provided did not meet your expectations in this regard.
Vehicle categories are determined using a range of factors. However, we recognise that customers may also consider practicality and luggage capacity when making their booking decisions. Your feedback has been shared with our management team for review as we continue to assess how our vehicle categories are presented and communicated.
We appreciate your honest feedback and thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future.
Monica
Arnold Clark Car & Van Rental
Friendly and efficient staff
Friendly and efficient staff, explained everything, 5 star service, would definitely use again.
July 31, 2026
Reply from Arnold Clark Car & Van Rental
Hello Beverley,
Thank you for your wonderful 5-star review!
We're delighted to hear that our team provided friendly and efficient service and took the time to explain everything clearly. Delivering a smooth and stress-free rental experience is what we strive for, so it's fantastic to know we met your expectations.
We truly appreciate your kind words and your recommendation. Thank you for choosing us, and we look forward to welcoming you back again soon!
Monica
Arnold Clark Car & Van Rental
Reply from Arnold Clark Car & Van Rental
Hello Jonny,
Thank you for your review!
We're delighted to hear that you found our location convenient, our rates competitive, and our team great to deal with. Providing excellent customer service and a straightforward rental experience is always our goal, so it's wonderful to know we delivered.
We really appreciate your feedback and look forward to welcoming you back again soon!
Monica
Arnold Clark Car & Van Rental
A special mention to Dan at the…
A special mention to Dan at the Prestwick Road Ayr branch. A genuine, welcoming and friendly bloke who dealt with me on both pick up and drop off. Definitely will rent from this branch again. Got a Volkswagen for my rental which was top notch. Great car :)
July 31, 2026
Reply from Arnold Clark Car & Van Rental
Hello Gordon,
Thank you for your fantastic 5-star review!
We're delighted to hear that you had such a positive experience at our Prestwick Road Ayr branch. Dan will be thrilled to receive your special mention. Providing a genuine, welcoming and friendly service is exactly what we strive for, and it's wonderful to know he made both your pick-up and drop-off experience so enjoyable.
We're also pleased that you enjoyed your Volkswagen and found it to be a top-notch vehicle for your rental.
Thank you for choosing us, and we look forward to welcoming you back to Ayr again soon!
Monica
Arnold Clark Car & Van Rental
Reply from Arnold Clark Car & Van Rental
Hello,
Thank you for your 5-star review!
We're delighted to hear that you found our service responsive, friendly and economical, and that you were pleased with your vehicle. Delivering great value alongside excellent customer service is always our goal, so it's wonderful to know we met your expectations.
We truly appreciate your feedback and look forward to welcoming you back for another excellent rental experience in the future!
Monica
Arnold Clark Car & Van Rental
Best car rental experience so far
Hassle free rental, car was excellent and staff was lovely and helpful
July 27, 2026
Reply from Arnold Clark Car & Van Rental
Hello Jani,
Thank you for your fantastic 5-star review!
We're delighted to hear that you had a hassle-free rental experience and that you were pleased with both the vehicle and our team. Providing excellent cars alongside friendly, helpful service is exactly what we strive for.
Thank you for choosing us. We truly appreciate your kind feedback and look forward to welcoming you back for another great rental experience soon!
Monica
Arnold Clark Car & Van Rental
Giro della scozia
A special thanks to Alessandro and Harris people with whom I did everything very kind and friendly
August 2, 2026
Reply from Arnold Clark Car & Van Rental
Hello Andrea,
Thank you for your 5-star review!
We're delighted to hear that you had a great tour of Scotland and that Alessandro and Harris helped make your experience a positive one. Providing friendly, professional service is something we take great pride in, so we're pleased to know they looked after you so well.
We'll be sure to pass your kind words on to both Alessandro and Harris. Thank you for choosing us, and we hope to welcome you back for another memorable journey in the future!
Monica
Arnold Clark Car & Van Rental
The customer service was exceptional…
The customer service was exceptional and the whole experience was a cut above. The car was perfect no complaints at all. It was the first time we have used but we will certainly use again.
July 24, 2026
Reply from Arnold Clark Car & Van Rental
Hello Chris,
Thank you for your wonderful 5-star review!
We're delighted to hear that you found our customer service exceptional and that your experience with us was a cut above. It's great to know the vehicle met your expectations and that everything went smoothly.
As a first-time customer, your feedback means so much to us, and we're especially pleased to hear that you'll be choosing us again in the future. We look forward to welcoming you back for another excellent rental experience.
Monica
Arnold Clark Car & Van Rental
Everything made easy by this fabulous…
Everything made easy by this fabulous team in Southampton.
August 1, 2026
Reply from Arnold Clark Car & Van Rental
Hello Julie,
Thank you for your 5-star review!
We're thrilled to hear that our Southampton team made everything easy for you. Providing a smooth, hassle-free experience is exactly what we strive for, so it's wonderful to know we delivered.
We'll be sure to pass your kind comments on to the team. We truly appreciate your support and look forward to welcoming you back again soon!
Monica
Arnold Clark Car & Van Rental
Exceptional service
Fair and transparent pricing, and exceptional service at the Heathrow location. Easily the best car rental experience we've ever had. We'll be back!
August 1, 2026
Reply from Arnold Clark Car & Van Rental
Hello Brad,
Thank you for your fantastic review! We're delighted to hear that you found our pricing fair and transparent, and that the team at our Heathrow location provided exceptional service.
It's especially rewarding to know this was the best car rental experience you've ever had. Your kind words mean a great deal to us, and we’ll be sure to share your feedback with the Heathrow team.
We truly appreciate your support and look forward to welcoming you back again soon!
Monica
Arnold Clark Car & Van Rental
Very good on price.
July 17, 2026
Reply from Arnold Clark Car & Van Rental
Hello Paul,
Thank you for you review!
We're delighted to hear that you found our pricing very competitive. Providing great value alongside excellent service is something we work hard to achieve, so it's wonderful to know we met your expectations.
Thank you for choosing us, and we hope to welcome you back again for another great rental experience soon!
Monica
Arnold Clark Car & Van Rental
People in kimarnock were brilliant
Just so hrlpful from start to finosh explained every single detail made u feel at eade and welcome not feared to ssk questions car was spotless clean readt
Y on forecourt for us
July 23, 2026
Reply from Arnold Clark Car & Van Rental
Hello James,
Thank you for your wonderful review!
We're delighted to hear that our team was so helpful from start to finish and took the time to explain everything clearly. Making our customers feel comfortable, welcome, and confident throughout the rental process is very important to us, so it's great to know you felt at ease and able to ask any questions you had.
It's also fantastic to hear that your car was spotless and ready for you on arrival. We really appreciate your kind feedback and hope to welcome you back to Arnold Clark again soon!
Jodi
Arnold Clark Car & Van Rental
Always rent from Arnold Clark
Always rent from Arnold Clark, reasonable rates and always good service from the staff. Vehicles always modern and pristine.
July 27, 2026
Reply from Arnold Clark Car & Van Rental
Hello James,
Thank you for your fantastic review, and for choosing Arnold Clark time and time again! We're delighted to hear that you've consistently found our rates reasonable and our service to be of a high standard. It's especially great to know that our team and the quality of our modern, pristine vehicles have helped make your rental experience a positive one. We really appreciate your support and look forward to welcoming you back again soon.
Jodi
Arnold Clark Car & Van Rental
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