Arozzi Europe Reviews 293

I really enjoyed communicating with the manager. They were very professional, friendly, and attentive throughout the process. The manager was extremely helpful and played a key role in resolving my issue quickly and efficiently. I truly appreciate their support and excellent service.

Genuinely couldn't be more happy with Arozzi. I got the Vernazza Soft Fabric chair, Arena Gaming Desk, their monitor arms and their Arena PC Mount. Absolutely no issues + great delivery times and customer support.

(Though, I am Norwegian and we are supposed to talk smack about the Swedes - but I'll let it slide this time lol)

I bought a desk Arena motto, unfortunately the legs were not moving,
After a short video and a contact by mail I received an answer the next day and 3 days later a set of replacement legs, fast customer support great service and great product, works very well now !

I bought a chair retailed by Currys UK, which arrived with missing accessories.

I contacted Currys but received zero help, despite them responding to a Trustpilot review acting like they would.

Arozzi, on the other hand, took complete control of the situation and offered to send me the missing chair cushion and headrest, free of charge. This was all done very quickly. Due to the inconvenience, they offered me a gesture of goodwill.

When my replacement items arrived, there had been an error as the wrong pillow was sent out, but this was again speedily replied to and rectified with a replacement and correct item being sent.

From my first experience with Arozzi, I can’t fault their service and the way they have resolved issues. I would very likely purchase directly from them in the future!

I haven't received my product yet but so far my experience with them has not been very good.
Starting from when I purchased from their website the initial checkout price was 388gbp after purchasing i receive a notification from my bank with a charge of 462gbp from arrozi... I was looking forward to receive it but not happy at all with the situation.
have been in touch with them and they said the price I paid was correct and suggested it must be a VPN or a different currency or something. Thankfully I managed to reproduce the error and screenshotted that the currency is the same and no VPN is being used (as I dont even have one) Don't seem to be wanting to take responsibility for their badly built checkout system but I will keep this review updated in case if anything changes.

I bought Arozzi chair from Dell website with my Dell Rewards and the name of the Arozzi chair is "Mugello" Special Edition. I like the style of the chair with armrest and back seat, but I was surprised that the seat cushion is very hard and very uncomfortable to sit on the hard seat! So, I am very disappointment with the seat cushion.

Best gaming chair and costumer support ever. LOVE AROZZI

Amazing customer service as always , broken parts sent out straight away as still under guarantee, 5 🌟

Linus swiftly sent the repair part I needed. While assembling my new chair, I accidently broke a side panel and reached out for help on a replacement. It was sent the same day I reached out!

Quick response, sorted out my issue immediately. Can fully recommend.

Had a great customer experience with Arozzi Europe. I have an Arozzi Leggero table, have had it for 3 years and it has been excellent. However instead of carefully cleaning it with a sponge like usual, I put it in the washing machine on a too high heat in a rush one day and bent it out of shape. Despite it being 3 years old now and out of warranty, they found a mousemat they had in stock (despite the table being out of production now) and sent it out to me for free. I am very grateful for their excellent customer support and will be sure to continue supporting this company and exploring their other products. I highly recommend both their products and their customer support. Thanks!

As a UK customer I can only be grateful for service this company provide. I bought gaming desk from arozzi living in Spain. Due to nature of my work I was then relocated to UK and now I wanted to replace desk mat. I just wrote a query to arozzi about new desk mat or mouse pad if you wish and they solved this at the highest standard! I did not have a problem with the desk being in EU having prompt delivery and I have 0 issues with arrozi from the UK. Great service and its products overall!

All you need just ask for help and great companies will help you to solve the issue you have.

Thank you arozzi team!

I had an issue with my chair after the warranty period expired, but the support I received was very helpful, and my chair is now working like new again.

I am very happy with my chair, so it was a huge relief to be able to get it fixed quickly.

I would definitely buy from Arozzi again because a good customer service experience is very important to me.

So I ordered a gaming chair, the Arozzi Vernazza XL Softfabric - Gamestoel - Dark Grey. And for me, a 1.86 meter, 105 kilo guy it's a great chair. It's sturdy and also the perfect size. The service from Arozzi is also great. The mechanism under the chair (the base) made a light cracking noise and I broke the side plastic cover up caps by placing them without some patience. So I contacted Arozzzi EU about the cracking sound and I als o said that I broke the plastic caps and within a week Arozzi send me the spair parts for free, great service.

I’ve always purchased “gaming style” chairs but since becoming an adult I wanted something that didn’t look like a “gamer chair”, as a cat owner I needed a fabric chair to hide the wounds of his climbing attempts.

In comes the Toretta. It feels like a steady mix between an ergo and gaming chair and supports me through many work from home hours and many more hours at the desk after work. My cat also approves and I have to bargain my claim to the chair daily.

Unfortunately after a years worth of daily double digit hours in the chair, and many unintended naps in the thing because I’m overworked and it was so comfortable, the mounting system from the gas lift to the chair failed. The chair now leaned horizontally and not just the intended backwards. The UK retailer I purchased it from (currys) sold me originally on Arozzi being based in Europe and selling spare parts. So off I went to purchase the spares at my own expense.

Unknown to me, some tax rules (thank you brexit..) stopped me from being able to just purchase the spare I needed as there is a minimum spend on the webstore. I reached out to support and within 6 days the spares had arrived and been fitted to my chair at Arozzi’s expense. The process was painless and the staff I spoke with (Linus) were great fun.

I have nothing but positive things to say about the comfort of the chair but if you need a replacement part and your in the UK good luck. As it's a minimum spend of £135 (not including tax) to be able to send the part to the UK.

This is the exact info they provide
"UK specific information (Except Norther Ireland) -After Brexit came into affect the VAT and custom fees are handled differently. We are now only able to deliver orders to the UK with a product value above £135."

Maybe I'm ill informed as to the reason but for a company to sell products in the UK and provide to no option for UK customers to buy replacement parts is poor.

Bought a chair from Elkjøp four years ago. Instead of contacting Elkjøp for help, I went directly to the manufacturer, and they immediately sent the parts I needed for free.
Impressed with the quick and efficient service. Highly recommend!

I bought "Arozzi Vernaza XL Supersoft Light Grey" less than a week ago. The shipment was fast so i got the chair yesterday. The Same day i got the chair i see an email that says Arozzi now got a summersale with 20% discount on the same chair.

I contacted the support and asked if I could get the money diffrence back (About 100 Euro) because I just felt unlucky in the timing of the purchase.

I got declined and instead offered a 20% discount on my next purchase wich is the exact same as the summer sale. The summer sale clearly says "20% off site wide". Most likely my personal discount code will not work in addition to the summer sale wich means
it´s completely useless.
Even if it would work there is nothing else i need at the moment as I just finished building my new gaming setup. I Said i could send it back and just buy a new one since I had not opened it yet. The reply was that it would cost me 40 Euros clearly hinting that it´s not worth the hassle.

Before sending my first email, I spoke to a friend that works for a big electronic retailer in Sweden and he said that it´s unusual for a company like Arozzi to not meet their customers in this request as he has done alot of times in his early years within a similar industry.

I´m happy with the product i bought but i cant help feeling kinda robbed the way this situation unfolded.

They sell the best gaming desks in the world. I've had mine for 3 years and I am very happy with it. When one of the legs started slowly descending at random times, I asked support for help. The support staff responded almost instantly and helped me fix the issue. Amazing support staff! Big shoutout to Linus

Since Trustpilot or Arozzi took down my previous review, I will use my verified account to rewrite it properly this time.

1. Product Description Discrepancy: The Arozzi website claims that the dual arm monitor could support up to 7 kg, and their email communications claims that the dual arm monitor could support up to 8kg. Contrary to these claims, the product failed to securely hold my monitors, which weigh 5.5kg and 3kg. This fundamental failure renders the product unfit for its advertised purpose.

2. Vendor Interaction: After encountering issues with the product, I contacted Arozzi Support with a detailed complaint and accompanying video evidence showing the malfunctioning product. Despite multiple communications, their responses have been unsatisfactory, insisting incorrectly that the problem was due to my mishandling. Even by letting them know I adjusted the screws correctly but they broke even without force, they still insisted that I was the the reason of the problem.

3. Manipulation of Consumer Feedback: I attempted to submit a negative review twice on the Arozzi website to inform other potential buyers of the product's issues. However, my review was not published, leading me to suspect that the company manipulates online feedback to present a misleadingly positive image of their products. For example, the product that I had purchased had only one 5 stars review, and most of their products has only 4 and 5 stars review on their website. This suspicion is supported by the stark contrast in the ratings on their website compared to external platforms like Trustpilot in the US and Europe. This 5 stars review on the product that I purchased misled me completely in my decision to purchase it. The clear contrast in the rating between US (2.3 stars) and Europe (4.3 stars) is suspicious.

4. Delivery and Handling Issues: The delivery process was also problematic, with the package being left at an insecure location far from my residence, and without any identity verification, further diminishing my confidence in the vendor’s reliability and legitimacy.

Overall, a very unpleasant company. Borderline illegal with their fake reviews and fake claims on their website.